The entrees are excellent. Can't beat them. However, the vegetable servings are very much NOT like your photos. In the meal we had yesterday there was a total of 5 green beans. The order that had... See more
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Based on these reviews
The delivery times are all over the place. Some weeks they get here early morning and the food is still cold. But this most recent delivery hasn't been arrived yet and I'm afraid I'll be asleep before... See more
Company replied
I like the variety and food the majority of the time. I dislike automatically being sent weekly meals that i didn't pick. You know what I consistently order and i consider my favorites but you send so... See more
Company replied
Company details
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Contact info
1853 Suncast Ln, 60510, Batavia, United States
- 888-573-5727
- help@factor75.com
- factor75.com
3.5
Average
93K reviews
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We must have received someone else’s…
We must have received someone else’s meals. None of them were what we selected and we do not like these meals.
5 March 2026
Reply from Factor_
Hi Danny,
We're sorry the meals you received were not the ones you selected and that you did not enjoy them. Please know, this is not the experience we want for you and we are here to work with quality and packing departments! We hope the following order arrives with everything so you can enjoy every meal!
We will forward this feedback to our teams and partners, but we would like to hear more. A member of our team will be reaching out via email to discuss your experience.
Warm regards,
The Factor Team
I like the food, but...
I like the food. Your service is great, food is well-packaged, delivered timely... But it doesn't work on my budget. I don't think you're overpriced, I just spend too much, in all categories.
Please consider this message notice of my cancellation, effective 04.14.2026.
Thank You!
26 March 2026
Reply from Factor_
Hi Leann,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the service.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Happy customer
Love the food fresh orders tasty food super healthy lots of options with food prices being high it's nice to have a healthy meal wish I could order more and the meals were closer to a preserving I have a family of 4 so we share items off the meals add them to other things
8 April 2026
Reply from Factor_
Hi Mycheal,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the healthy options.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The FactorTeam
Reply from Factor_
Hi Sandy,
We’re very sorry to hear that your order was delivered to the wrong place. This is certainly not the experience we aim to provide, and we understand how disappointing this must have been.
Please know that we are actively working with our courier partners to address any issues that may arise during transit. We will be sharing your feedback with our logistics teams and partners, and a member of our team will be reaching out to you via email to discuss your experience further. We appreciate you bringing this to our attention.
Warm regards,
The Factor Team
Unsavory green beans!
I have never received green beans that are cooked thoroughly! They’re just awful!
9 April 2026
Reply from Factor_
Hi there,
Thank you for your review! We're sorry the green beans were not cooked to your satisfaction. It is feedback like yours that helps us grow and improve! We’ll be sure to share this information with our teams and partners as we work to continually improve our offerings. We appreciate you taking the time to rate us! Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Reply from Factor_
Hi Carol,
Thank you for your review! We’re sorry to learn that the portions felt insufficient and the quality did not meet expectations. It is feedback like yours that helps us grow and improve! We want you to know our chefs are creating new and different meals regularly and improving old favorites! Our teams receive your feedback and take it into account as they develop or improve meals.
Warm regards,
The Factor Team
Reply from Factor_
Hi Sandra,
Thank you for your review! We’re sorry to learn that the meal did not meet expectations in terms of taste and texture. It is feedback like yours that helps us grow and improve! We’ll be sure to share this information with our teams and partners as we work to continually improve our offerings. We appreciate you taking the time to rate us! Thank you for being the best part of Factor!
Warm regards,
The Factor Team
The food is good and not expensive
18 March 2026
Reply from Factor_
Hi Mike,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the food.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
I can only use 4 to 5 meals a week and…
I can only use 4 to 5 meals a week and the company adjusted the program for me. The meals are very delicious I enjoy every one of them. I enjoy supplementing my diet with Factor meals every other week delivered.
14 April 2026
Reply from Factor_
Hi Anne,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
I didn’t order any factor this week
I didn’t order any factor this week. I hope I don’t receive this every week.
26 March 2026
Reply from Factor_
Hi Datha,
We are so sorry for any confusion you may have experienced and we are happy to help! We are a self-managing subscription meal delivery service. You can make changes to your account and orders by Wednesday at 11:59 pm CT, one week prior to the delivery day. You always have up until this time to pick meals, skip your order or update the address on file. We also advise customers to add a reminder to their personal calendar.
We are so sorry for any confusion and would be happy to turn your experience around! A member of our team will be reaching out via email to discuss your experience.
Warm regards,
The Factor Team
The meals are delicious!
2 April 2026
Reply from Factor_
Hi Megan,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Reply from Factor_
Hi Steve,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the food.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
I never ordered this delivery
I never ordered this delivery
Please make sure my account is cancelled
Not happy with the mixup
8 April 2026
Reply from Factor_
Hi Joseph,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn about the delivery issue and the frustration it caused, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Reply from Factor_
Hi Mary,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear that you're getting your deliveries late and that your experience didn’t meet expectations.
We will forward this feedback to our teams and partners to help guide future improvements. Thank you for being such an important part of the Factor community!
Warm regards,
The Factor Team
You Asked
We, Teri and Terry, found our experience to date as exceptional. Meals are tasty, balanced, and loaded with proteins as we specified. We are impressed with the selection and quality. If we could fix one specific interaction it would be with the delivery. Our driveway is approximately 700 ft. Winding through trees to the lake. The first two deliveries were at our ADU door step. NICE. The last delivery was marked delivered and we did not find it near the ADU or main house. However, hours later, on our way out to a family function we found the delivery box 675 ft. up the drive next to the rubbish containers. It appears no effort was made to deliver. The product 'ice' was melted and we feared the worst so we did not use the order. Not cool. Just sayin
12 April 2026
Reply from Factor_
Hi Terry,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Kerry is a very knowledgably dietician…
Kerry is a very knowledgably dietician & provides great customer service.
During our telephone conversations she reviewed our last phone call.
Reviewed my plan I needed to continue with some minor changes.
14 April 2026
Reply from Factor_
Hi Bill,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals. We are glad to hear that you were able to speak to one of our best dieticians.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Its so easy for lunches
Its so easy for lunches, and very tasty, I mostly get the GLP1 meals as I have pre diabetes. This has been a game changer for me.
11 March 2026
Reply from Factor_
Hi Joanne,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
This is the 3rd time the delivery…
This is the 3rd time the delivery service failed to deliver the food on time.
As much as I like the food, I am getting to the point where I can't continue with your service if I can't reliability get the food delivered.
Now on the second day to deliver the food, I really don't know if its still good.
30 June 2025
Reply from Factor_
Hi John,
We’re very sorry to hear that your order was not delivered as scheduled. This is certainly not the experience we aim to provide, and we understand how disappointing this must have been.
Please know that we are actively working with our courier partners to address any issues that may arise during transit. While occasional delays can occur, we genuinely hope your next delivery arrives on time so you can fully enjoy your meals.
We will be sharing your feedback with our logistics teams and partners, and a member of our team will be reaching out to you via email to discuss your experience further. We appreciate you bringing this to our attention.
Warm regards,
The Factor Team
Reply from Factor_
Hi Stephen,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Meals are great and well packaged and…
Meals are great and well packaged and delivered on time
19 March 2026
Reply from Factor_
Hi Scott,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals and the packaging.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
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