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Rated 3 out of 5 stars

Ive been asked to review this, but cannot yet as it takes time to see any improvement.

Rated 5 out of 5 stars

I've done facial exercises for over ten years but thought this looked a useful tool for working the face in a way not possible using just my hands. Just received my device (thanks for fast delive... See more

Company replied

Rated 5 out of 5 stars

I have been using the Facialflex device for about 18 months now. It absolutely, definitely works as long as you do actually use it as suggested. I am surprised how quickly you can increase the strengt... See more

Rated 5 out of 5 stars

I have used facialflex now, maybe for 20 years. It makes me look younger than I am, which I appreciate. My face is still quite smooth and clear. I have only a few wrinkles and perhaps if I worked... See more

Company details

  1. Beauty Product Supplier

Written by the company

Facial Toning Solutions Ltd is a company located in Leicestershire owned by diet and fitness expert Rosemary Conley CBE and is the official UK and Europe distributor of FACIAL-FLEX® products produced by Facial Concepts Inc., USA.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

130 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Product

I really like this is a natural way to a youthful face, rather than going down the aesthetics route. Although my face isn't sagging, I wanted more definition in the jawline. I used facial flex for a while and loved the results, but stopped for about a year. I can see a big difference already now I'm using it again. Great product!

8 September 2023
Unprompted review
Facialflex logo

Reply from Facialflex

Thanks for the helpful review. Like all forms of exercise, Facial Flex only works if you keep using it. Great that you can see a real difference in your facial definition. Keep flexing!

Rated 5 out of 5 stars

Finally feeling the difference

I have been using these for many years. I didn't notice to much difference. I have neck and shoulder problems and felt I wasn't using it to to great effect, however after doing floor exercises I decided to use it while lying down. In the few weeks I have,I noticed facial and neck muscles seem stronger

30 May 2023
Facialflex logo

Reply from Facialflex

Hi Shirley,
That's interesting - we haven't heard that before. Also - don't forget that using the strongest resistance you can manage makes the device more effective, it's the action of pushing against the resistance that makes the difference not how many times or how quickly you can do it.

Rated 5 out of 5 stars

It's a good product

It's a good product that you do start to feel an improvement over time

27 April 2023
Facialflex logo

Reply from Facialflex

Hi Laura, thanks for the review. Don't forget to use the maximum band strength that you can manage in order to get the best results.

Rated 5 out of 5 stars

My lips definately look bigger after…

My lips definately look bigger after using this! I use it for 5 mins in morning and 5 at night. I think my face looks better too

19 April 2023
Facialflex logo

Reply from Facialflex

Thanks for the great review. Glad to hear it is working so well for you.

Rated 1 out of 5 stars

I don’t know how you can improve on…

I don’t know how you can improve on this,but it was a complete waste of money

3 December 2022
Facialflex logo

Reply from Facialflex

Hi Edna,
I'm sorry to hear your experience of Facial Flex doesn't match that of most customers. Please get in touch so we can see if we can help you achieve the results you are looking for.
Best wishes,
Peter

Rated 5 out of 5 stars

The Facialflex really works

The Facialflex really works! Have been using mine for years and now only to mantain the results I have achieved.
My recent purchase was a Facialflex for my husband to try and is now about to go into his 4th week of using.
He is also beginning to show positive results.

16 September 2022
Facialflex logo

Reply from Facialflex

Thanks for the great review. Keep flexing!

Rated 5 out of 5 stars

Happy with my purchase

Happy with my purchase. Very kind and gracious service! Highly recommend. Thank you.

26 September 2022
Facialflex logo

Reply from Facialflex

Thanks for the great review.

Rated 5 out of 5 stars

I have been using this for a couple of…

I have been using this for a couple of weeks and can already see a difference, looking forward to further improvement !

29 August 2022
Facialflex logo

Reply from Facialflex

Hi Maggie, Great to hear Facial Flex is working for you. Keep using the strongest band/combination of bands that you can to get maximum results.

Rated 5 out of 5 stars

I cant thank Facial Flex enough

I cant thank Facial Flex enough - when mine broke unexpectedly it was replaced immediately. Ive been using one for 10 years & cant recommend them highly enough

8 August 2022
Facialflex logo

Reply from Facialflex

Hi Susan, Thanks for the kind comments. It's very rare for a Facial Flex to break - they're built to medical standards to last!

Rated 5 out of 5 stars

Good

Good, fast service

2 June 2022
Facialflex logo

Reply from Facialflex

Hi Marilyn, Thanks for the comment - We try to send out orders by post the same day Monday - Friday.

Rated 5 out of 5 stars

Good quality facial flex bands

Been buying facial flex bands (16x) whenever I run out. Trust this company as I've found each band has the same resistance in comparison to bands bought from other sources

30 May 2022
Facialflex logo

Reply from Facialflex

Thanks for the positive feedback - we are the official distributors of the genuine Facial-Flex products manufactured in America. In the unlikely event you are ever not happy with a packet of bands please let us know and we will cheerfully replace them.

Rated 5 out of 5 stars

This system works

This system works ! Don’t bother with fancy electrical gadgets that make great promises.

24 May 2022
Facialflex logo

Reply from Facialflex

Hi Mrs Milne, Thanks for the great review - keep flexing!

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