Faceplush Reviews 

Good communication, quick delivery and cheaper than competitors. If I'd checked trustpilot before placing my order I wouldn't have gone with this company. I was expecting the worst, so I was pleasantly surprised to get an email with my tracking number and then a parcel through my door.

This is an obvious scam, with fake reviews on their site. DO NOT WASTE YOUR MONEY!!!!!. I will be writing to Dr Abdul Razak ( companies house) to attempt to get my money back, not holding out much hope

This is the worst company I have ever dealt with - I wish the Trustpilot reviews were more obvious before I placed my order. All the reviews on their website are clearly fake and they pick and choose which ones to show.

They have been extremely difficult and unhelpful when I have been trying to get a refund and have ultimately stolen my money as I have sent the product to them and they are refusing to refund me. Absolutely terrible company!

Don't ship goods to you, terrible

I found this company on line with excellent reviews so I stupidly placed an order, then I checked them out on TrustPilot so I quickly emailed them to say I wished to cancel my order, and it was obvious all the fave reviews were fake, I also stated that my bank would be requesting the payment was reversed, don’t know if it that worked but I was lucky and got a full refund.

Bought the ultrasonic tooth cleaner, what an absolute piece of rubbish, doesn’t do anything so contacted customer services the next day to return it as they state 30 day money back guarantee, to be told they can’t accept returns if used, no way to write a review on their website so all the great reviews are obviously fake, do not buy from them as you will not get your money back

I ordered a product, the company sent me a different one. So I emailed them (assuming it was a genuine error) to ask them to replace it. I was more than happy to return the incorrect item.

They responded to say, the one I ordered wasn't in stock, so they sent another.

I asked them to replace with my original order and they expected me to pay for the return of the incorrect item. We went back and forth with several emails, but they were adamant that is was my responsibility to pay for the return.

Do not use this sham of a company.....the most shocking customer service ever!

Absolute sham of a company! Emailed them two hours free placing an order to request they cancel it after I saw reviews online from other customers. No reply.
Emailed them after I received a shipping notification asking them to cancel. No reply.
Contacted them through their website a few days later. No reply.
Emailed again (been ten days since original email). Shock horror…no reply.
Will be applying to my bank to reverse the charges

Fake website with fake reviews. Hence it’s a scam.

Bought the one product they sell, wasn’t convinced, requested a refund and complied with all the condition for return on their website, but they are refusing to accept it and process a refund.
Guessing they’ll drag their heels until 30 days is up, then say the returns policy doesn’t apply… very poor service.