Great clothing and offers - the VIP credit membership is fine as long as you remember to skip the month if you don't want anything. The main problem is trying to speak with a human being if you have a... See more
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Review summary
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I’m not sure of the quality yes as I haven’t received my leggings but I will admit they are quite expensive £89 for a pair of leggings we will see
Company replied
Followed a promotion, advised first pair free as VIP. Says Evri is free delivery but I was charged £4.49 -In reply to the Fabletics reply: All through the checkout process I was advised delivery wo... See more
Company replied
Very disappointed! Every time I try to use a credit to purchase I am confronted at the checkout to enter a billing address which is clearly shown in my payment details section. I have previously been... See more
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Company details
- Activewear Store
- Couture Store
- Running Store
- Sporting Goods Store
- Sportswear Store
- Sportwear Manufacturer
Written by the company
Co-founded by Adam Goldenberg, Don Ressler, & Ginger Ressler in 2013, Fabletics is a global active-lifestyle brand designed with everyone in mind. It’s the ultimate destination for the world’s best women's and men's lifewear and activewear. With millions of five-star-rated styles, ranging in sizes from XXS to 4X and inseams from short to long, there’s something for everybody—and every workout, no matter how you choose to sweat!
Written by the company
Contact info
210 Euston Road, NW1 2DA, London, United Kingdom
- 020 36953 831
- support@fabletics.co.uk
- fabletics.co.uk
2.6
Poor
19K reviews
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I always love shopping at fabletics…
I always love shopping at fabletics cannot wait to try the new stuff.
16 April 2026
Reply from Fabletics UK
Dear Rami,
Thank you so much for your kind words and for taking the time to share your review. We are delighted to hear that you are enjoying your shopping experience with us and we look forward to serving you again soon. Thank you for being such a wonderful part of the Fabletics family.
Kind regards,
Dora
Fabletics Team
Reply from Fabletics UK
Hello, Ghala:
Thank you for the review! We're happy you had such an amazing experience and that you were able to benefit from a great discount! Thanks for your feedback.
We invite you to check your Fitness App and if any help is needed feel free to contact our customer service. We will be more than happy to assist you! 🤗
Best regards,
Alex, Fabletics Team
Very disappointed
Very disappointed! Every time I try to use a credit to purchase I am confronted at the checkout to enter a billing address which is clearly shown in my payment details section. I have previously been informed to make payment on a laptop - guess what? The same issue. This issue led me to lose my hard earned cash as the March credit expired. Money down the drain due to an incompetent payment system, I may have to reconsider my subscription.
16 April 2026
Reply from Fabletics UK
Dear Maria,
Thank you for reaching out and sharing your honest feedback with us. I am so incredibly sorry to hear how frustrating your experience with our website has been lately, as we never want the shopping process to feel like a burden for our members.
I especially want to apologize for the fact that these technical hurdles caused you to lose out on your March credit. It is truly disappointing when things out of your control interfere with your benefits, and I am deeply sorry for that loss. Please know that we have passed your comments directly to our technical team to ensure these payment setting issues are prioritized.
While we are working on these updates, using a desktop or tablet often provides a more stable connection, though we realize that does not change the trouble you have already faced.
We are so grateful to have you as a member, and we want our digital experience to reflect that. Thank you for your patience and for sticking with us while we work to get this right for you.
Kind regards,
Dora
Fabletics Team
Not your ordinary online purchase
Not your ordinary online purchase. Will hide in the small print that you'll be signed up to vip membership and then charge you 59.99 a month. Shame they feel the need to try and trick and decieve to make money, but they'll be crying in their fancy car so they won't care about it or this review.
10 December 2025
Unprompted review
Reply from Fabletics UK
Hi there,
Thank you for reaching out to us. We are sorry to hear that you felt like that and that you feel the information about the VIP membership was not clear enough. I will be more than happy to explain how everything works!
Our website has two ways of shopping: as a regular customer and as a VIP member (by picking a promotion). When you choose a VIP price, you are informed about how the membership works both before and after confirming the order. You also receive a confirmation email after your first purchase that provides you with additional information about the VIP membership.
The best thing is, as a VIP member, you are not obligated to buy or pay each month. To keep all the benefits of the VIP membership for free, you simply need to log in to your profile between the 1st and the 5th of each month and click on the Skip The Month button. With the Skip option, you can keep your subscription entirely for free. Also, you have access to the Fitness App, free of charge. You'll be getting Invites to Store Events and New Styles every Thursday, and many more VIP benefits such as promos and discounts that we have regularly.
Even if you don't skip, we convert monthly fees to Member Credits so that you can use them on the website for items that worth up to £80 and even a two-piece outfit.
I hope this has made our policy easier to understand. If you have any questions or assistance, please don't hesitate to contact us to reach out to us via chat, email, or phone.
Best,
Steve
Fabletics Team
I would like to have an option not to…
I would like to have an option not to choose the membership scheme. It is made compulsory for everyone who makes an order. Thats not nice
15 April 2026
Reply from Fabletics UK
Hello there,
Thank you for your review!
Our membership is designed to offer added value through exclusive pricing and perks, but it is not required to make a purchase. You can choose to shop as a guest instead of subscribing to our program. We are sorry that was not clear during your shopping experience.
You can explore more about the exciting membership here: https://www.fabletics.co.uk/how-membership-works.
If you have any additional questions, we are at your disposal:
https://help.fabletics.com/hc/en-gb
We appreciate your feedback and will use it to improve our services in the future.
Kind regards,
Lena
Fabletics Team
App is slow and glitchy
I have found the Fabletics app to be slow and glitchy.
Firstly, it takes a while for different pages to load, meanwhile text and images are jumping around the screen as it loads. It makes the app look unprofessional and unfinished.
Second, it doesn't update to my phone settings. I have a navigation bar at the bottom of my screen which means that any buttons at the bottom of the app are hidden. I have a Samsung S24, so the issue will not be with my software. It's worth noting that I have not experienced this problem with any other apps.
Finally, the app wouldn't let me update my payment method. I couldn't edit current payments methods which I had saved and I couldn't add any new ones. In the end, I had to log in through a web browser and complete my purchase that way. This defeats the purpose of having an app at all.
I like the Fabletics products, but the usability of their app is so poor that it would put me off shopping with them.
15 April 2026
Reply from Fabletics UK
Hello, Steve:
Thank you for the review and for reaching out and sharing such detailed feedback. We are truly sorry to hear that your experience with our app has been so frustrating; this is certainly not the seamless shopping experience we want for our members.
It sounds incredibly tedious to deal with slow load times and "jumping" content, and we completely understand how that makes the app feel unfinished. Since you aren't seeing this on other apps, it’s clear we need to do a better job of optimizing our app.
We are also very sorry for the hassle you faced with the payment settings. We are constantly developing our app and errors may occur. This is why we always recommend the usage of a tablet or a computer.
We have shared your specific comments directly with our technical team so they can prioritize a fix. We love that you enjoy our products, and we want the app to be a tool that makes shopping easier for you.
Thank you for your patience while we work on these improvements.
Best regards,
Alex, Fabletics Team
Great
Great, just haven't received any confirmation emails of my purchase. So hopefully its ok.
15 April 2026
Reply from Fabletics UK
Hi there,
Thank you for sharing your feedback with us.
I would advise you to check your spam mail as well. Also, if you need any help, please don't hesitate to contact us via chat, email, or phone. Our customer support team will be more than happy to assist you!
Best,
Steve
Fabletics Team
My favourite leggings out of all…
My favourite leggings out of all brands, very good sales. But honestly I’ve worn each pair for years!!!!
14 April 2026
Reply from Fabletics UK
Dear Sarmite,
Thank you so much for the 5-star review!
We are so glad to hear we're your favourite brand! To know that our leggings have lasted you for years truly means a lot. We are commited to delivering the quality of our products focusing on fit, fabric and style, and it is rewarding to hear that reflected in your experience.
Thank you for being part of our family!
With care,
Lena
Fabletics Team
Absolute scam
Absolute scam! I cancelled my membership and they still took the money out of my account. I have been trying to contact them now for over a month. Phone lines are never answered both regular and WhatsApp and I was on hold for 50 minutes on their chat before giving up!
14 April 2026
Unprompted review
Reply from Fabletics UK
Hi Katy,
Thank you for sharing your feedback with us. We are truly sorry to hear about your recent experience and regret any frustration this situation has caused. It is always our goal to provide a seamless and positive experience for our members, and we clearly missed the mark here.
To clarify our billing process, Fabletics operates with a 30-day cancellation policy. We encourage our members to utilize the "skip" option within this timeframe to ensure no unwanted charges occur.
That being said, we want to ensure your account was managed properly and that no errors occurred on our end. Please contact our dedicated support team at the link below so we can investigate this further for you:
https://help.fabletics.com/hc/en-gb
We appreciate your patience and the opportunity to make this right.
Best regards,
Lena
Fabletics Team
I bought some clothes on a 2 for £19…
I bought some clothes on a 2 for £19 deal and loved the items that I bought. HOWEVER, this automatically signed me up for the £59.99 per month membership that I did not want, which is very sneaky. I therefore cancelled this a few days later, but I have still been charged this month.
7 April 2026
Unprompted review
Reply from Fabletics UK
Dear Sophie,
Thank you very much for taking the time to share your feedback with us. We truly value your perspective, as it is essential in helping us recognize the areas where we need to grow and improve.
Please accept our deepest apologies for the stress and frustration this situation has caused you. We try our best to ensure total transparency during the checkout process so that you feel both informed and comfortable.
Our membership is intended to be a completely optional way to enhance your experience, and it is clear we missed the mark in your case.
If there is anything else you would like to discuss or if any part of our process remains unclear, please know that our team is here for you every day via chat, email, or phone.
We would truly appreciate the opportunity to connect with you again to address your concerns and find a resolution that restores your peace of mind.
Best wishes,
Dora
Fabletics Team
Ordered item 2 of April
Ordered item 2 of April.
Today is 14 of April, no delivery yet.
Spoke to Ash on chat and explained that all items should be a big birthday celebration gift for yesterday and that I not happy as I needed to run to shop to buy different present as webside stated delivery is 3 to 7 Business days which already pass that window.
Ash not very helpful just said I have to wait again one more day and if item didn't arriving, I have to contact customer service again and cut off chat.
Order number 1757854525
Bad customer service.
Will cancel my suscription definitely as didn't providing, what stated on they owen webside with bad customer service.
14 April 2026
Unprompted review
Reply from Fabletics UK
Hello, Henika:
Thank you for the review. We are so sorry for this frustrating experience and that we missed such an important deadline for your birthday celebration. It’s completely understandable that you’re disappointed, especially after the delivery window stated on our website has passed and your interaction with our team didn’t provide the support you needed.
This is certainly not the level of service we strive to provide. Be sure that we will investigate why your order was delayed and review everything to provide the best possible service.
We will contact you via email within the next few hours to provide a concrete update on your parcel and discuss a resolution for the inconvenience that was caused. We invite you to respond to be able to resolve everything asap.
Best regards,
Alex, Fabletics Team
Reply from Fabletics UK
Hello, Lisa:
That you for the review, this is so wonderful to hear! We are thrilled that you’ve been enjoying everything so far. We're getting your next delivery ready with care and can’t wait to get it to you!
Thank you for being such a great part of our community.
Best regards,
Alex, Fabletics Team
Awful company
If I could give mines than zero score I would have done it. I have cancelled my membership in February and they told me there 30 days notice period at the time before cancellation they took the money out my account, although I skip the payment, anyway the customer service assistant told me I have a year to shop otherwise I lose my money . I did shop and they restated my membership without emailing me and again took money for April . They sent me offer 1 credit free and i bought a top for less than £40 and they are charging me £59.99, because I used credit. It is unbelievable. The customer service is awful I never dealt with such awful company. This company should not have licensed to work here. Everything based on confusing customer.
13 April 2026
Unprompted review
Reply from Fabletics UK
Hi Mandana,
We're really sorry to hear about your experience, it was not our intention to upset you in any way.
We have a 30-day cancellation policy, and advise our members to skip in that period to prevent charges.
We are sorry you were charged again, but we cannot reinstate the membership for you, you choose how to shop- as a guest or as a VIP customer.
Having clarified that, we would like to look into your account, and check if everything was handled properly.
Please reach out to our customer support service:
https://help.fabletics.com/hc/en-gb
We appreciate your feedback and will use it to improve our services in the future.
Kind regards,
Lena
Fabletics Team
Scam
Scam. Got to them through clearpay. They offered a gift, got a pair of leggings and paid around £4 for postage. After a month I got charged £59.99 for a membership I did not applied to. Reported it to paypal as an unauthorised transaction. Paypal said it was legit. Luckily, the money weren't withdrawn from my bank account and cancelled the card from my paypal. Tried to call fabletics on the number listed in my paypal account and it was a dodgy line, a male voice said 'no signal' or something. Whatsapped them by pressing the button in my fabletics account and an automatic response that I was in a queue and no actual answer for the rest of the day. This looks legit for paypal. But it's a scam. In my fabletics account there is no trace of those £59.99.
12 April 2026
Unprompted review
Reply from Fabletics UK
Dear Ruxandra,
Thank you for sharing your detailed feedback with us. We are truly sorry to hear about your experience and sincerely appreciate you bringing these concerns to our attention.
We understand that the structure of our VIP program can be confusing, and we apologize for any frustration this has caused.
To clarify, the monthly charge only occurs if the month is not skipped, and it is issued as a credit redeemable for items up to £80 in value. While this system is designed to offer flexibility and value, we recognize it may not suit everyone’s shopping preferences.
Our goal is to provide a service that feels helpful, which is why the membership can be canceled at any time without obligation.
We have reached out to you privately to discuss this further. We would be more than happy to personally review your account, go over your options, and support whatever decision feels right for you. Please feel free to respond to our message, and we will be happy to assist you.
Best wishes,
Dora
Fabletics Team
First of all that subscription plan has…
First of all that subscription plan has been hidden. Advert looks like genuine shop.
Vip credit is extremely overpriced.
When I cancelled my subscription agent told me tha I don't have time limi to spend vip credit left.
Now when my subscription finishes to use the credit I need to open membership to use this. It's total scam. AVOID !!!
10 April 2026
Unprompted review
Reply from Fabletics UK
Hi Anna,
Thank you for sharing your feedback. We understand your frustration, and we apologise for the confusion.
At Fabletics, we strive to be transparent about our VIP program, providing clear information during the sign-up process and in follow-up emails. The membership unlocks special member pricing and many benefits:
-up to 50% off regular prices
-full acces to the FIT app ( workouts, programs and challenges)
-free returns and exchanges
-early access to the newest drops
-reward points for every purchase and review
-and many more
Our program is completely free with our skip system-each month you have the option to ‘’skip the month’’ within the first five days of the month.
For more information about the membership, please visit:
https://www.fabletics.co.uk/nmp/how-it-works
https://www.fabletics.co.uk/terms
The credits are valid for 12 months from the date they were charged, and can be used as guest customers, there is no need to renew the membership.
If you need any assistance, please reach out to our friendly customer care team:
https://help.fabletics.com/hc/en-gb
We appreciate your feedback and will use it to improve our services in the future.
Kind regards,
Lena
Fabletics Team
How can it take 40 minutes waiting on a…
How can it take 40 minutes waiting on a chat support and then get cut off
11 April 2026
Unprompted review
Reply from Fabletics UK
Hi Tracy,
We are really sorry to hear about your experience!
Due to a high volume of messages, wait times can sometimes be longer than usual.
We truly appreciate your patience, and would love to assist you.
Please reach out to us again, and we will make sure you're taken care of as quickly as possible:
https://help.fabletics.com/hc/en-gb
With care,
Lena
Fabletics Team
I signed up as a VIP member and they won't let me cancel
I signed up as a VIP member, and they make it impossible to leave. You spend hours trying to get through to customer service, and they won't cancel your membership. They spend ages convincing you why you should stay, pass you from person to person, which then puts you back in a chat queue. You can't just cancel your membership through the website, you have to speak to someone. It's absolutely ridiculous.
10 April 2026
Unprompted review
Reply from Fabletics UK
Hello Laura,
Thank you for being so open with us about your experience. I was truly sorry to hear that you felt your wishes were not fully respected, as that is never the impression we want to leave.
Please know that we value your autonomy above all else, and we are deeply committed to ensuring you always feel in total control of your membership and the choices you make with us.
Our aim is to provide a checkout process that is as clear and honest as possible, and it is clear that we did not meet that goal for you. This membership is meant to be a helpful, optional addition to your shopping, and I sincerely apologize that this wasn't the seamless experience you deserved.
We would love the chance to make things right and regain your confidence. Our team is available every day via phone, email, or live chat, and we would be more than happy to listen to your concerns and find a solution that works for you. We genuinely look forward to hearing from you and helping in any way we can.
Best wishes,
Dora
Fabletics Team
Always great prices for top quality…
Always great prices for top quality clothing.
Their scrubs are so comfortable, and stay in shape after washing.
4 September 2025
Reply from Fabletics UK
Dear Jo,
Thank you so much for your lovely review!
It means a lot to hear you love our products, and that they are not only comfortable, but stay in shape.
We are excited for you to discover what we have in our store for you next. Thank you for being a part of the Fabletics family! 💪️
With care,
Lena
Fabletics Team
****warning
****warning
I recently purchased some leggings from Fabletics. 4 weeks later they took £59.99 from my account, they state I checked out as a vip and I have signed up for this repeat payment. Customer services have not addressed my concerns and no answered my queries as to why they hold my bank acct details - be careful while purchasing or safer still don’t buy from them at all
8 April 2026
Unprompted review
Reply from Fabletics UK
Hello Julie,
Thank you for sharing your perspective with us. Please accept our deepest apologies for the frustration caused by your membership experience and the service you received, as we never want a member to feel unsupported or misled.
We strive for total transparency regarding our VIP subscription and truly regret that these terms were not clearer during your checkout. Your feedback is incredibly helpful as we work to improve how we communicate these details to ensure they are easy for everyone to navigate.
We have already reached out to you directly to discuss this further, but please remember that our support team remains available every day via email, phone, or live chat. We are committed to making things right and hope to have the opportunity to restore your confidence in our service.
Best wishes,
Dora
Fabletics Team
Skipping scam
Terrible company. Surely this old style membership scams are illegal?
9 April 2026
Unprompted review
Reply from Fabletics UK
Hi Rebecca,
Thank you for sharing your feedback. We understand your frustration, and we apologise for the confusion.
At Fabletics, we strive to be transparent about our VIP program, providing clear information during the sign-up process and in follow-up emails. When your first order was placed, the VIP membership was selected and confirmed at the checkout. The membership unlocks special member pricing and many benefits:
-up to 50% off regular prices
-full acces to the FIT app ( workouts, programs and challenges)
-free returns and exchanges
-early access to the newest drops
-reward points for every purchase and review
-and many more
Our program is completely free with our skip system-each month you have the option to ‘’skip the month’’ within the first five days of the month.
For more information about the membership, please visit:
https://www.fabletics.co.uk/nmp/how-it-works
https://www.fabletics.co.uk/terms
If you need any assistance, please reach out to our friendly customer care team:
https://help.fabletics.com/hc/en-gb
We appreciate your feedback and will use it to improve our services in the future.
Kind regards,
Lena
Fabletics Team
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