Great clothing and offers - the VIP credit membership is fine as long as you remember to skip the month if you don't want anything. The main problem is trying to speak with a human being if you have a... See more
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Review summary
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Reviews shaping this summary
I’m not sure of the quality yes as I haven’t received my leggings but I will admit they are quite expensive £89 for a pair of leggings we will see
Company replied
Followed a promotion, advised first pair free as VIP. Says Evri is free delivery but I was charged £4.49 -In reply to the Fabletics reply: All through the checkout process I was advised delivery wo... See more
Company replied
Very disappointed! Every time I try to use a credit to purchase I am confronted at the checkout to enter a billing address which is clearly shown in my payment details section. I have previously been... See more
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Company details
- Activewear Store
- Couture Store
- Running Store
- Sporting Goods Store
- Sportswear Store
- Sportwear Manufacturer
Written by the company
Co-founded by Adam Goldenberg, Don Ressler, & Ginger Ressler in 2013, Fabletics is a global active-lifestyle brand designed with everyone in mind. It’s the ultimate destination for the world’s best women's and men's lifewear and activewear. With millions of five-star-rated styles, ranging in sizes from XXS to 4X and inseams from short to long, there’s something for everybody—and every workout, no matter how you choose to sweat!
Written by the company
Contact info
210 Euston Road, NW1 2DA, London, United Kingdom
- 020 36953 831
- support@fabletics.co.uk
- fabletics.co.uk
2.6
Poor
19K reviews
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amazing thank you for all
3 March 2026
Reply from Fabletics UK
Hi Feta,
Thank you so much for the five-star review!😍️
At Fabletics, we're all about creating activewear that combines style, fit and function, using high quality fabrics designed to keep you comfortable and confident. 💪️
We appreciate your support and look forward to continuing to provide you with excellent service in the future!
Best,
Lena
Fabletics Team
Absolute crooks
Absolute crooks. Take your money by stealth. You have to sign up to a vip membership to get their offer (reasonable) price. I cancelled it straight away, I also skipped the month’s credit which should have meant I was not charged, mysteriously that wasn’t logged and they charged £60 anyway!!!
8 March 2026
Unprompted review
Reply from Fabletics UK
Hi Fiona,
We're really sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you skipped the month, but were still charged, that's definitely something we'd like to look into further. Sometimes issues like this can happen if the skip wasn't fully confirmed in the account.
Please reach out to us with your account details so we can review what happened and work towards a resolution together:
*Telephone: 020 36953 831
Available: Mon-Sun: 9 am - 6 pm
*UK Web Chat: Mon-Sun: 9 am - 6 pm
*WhatsApp +442038689408 : Mon - Sun: 9 am - 6 pm
*FB Messenger: Mon - Sun: 9 am - 6 pm
*Email: support@fabletics.co.uk
We genuinely appreciate your understanding and look forward to supporting you.
Kind regards,
Lena
Fabletics Team
Terrible customer service
Terrible customer service, although the leggings are very good they are definitely not worth the hassles , I cancelled my subscription but they still took 59.99, I contacted them to get it refunded and went round in circles as all they were interested in was advising me about member credits, after many messages on the “bot chat” i finally got my refund only to find the next month they have done the very same thing , another 59.99 taken on a CANCELLED membership, again after a lot of messages and informing them I will take this to trading standards as they were not going to refund I finally got my refund, definitely would not recommend Fabletics uk !!
8 March 2026
Unprompted review
Reply from Fabletics UK
Dear Avery,
Thank you very much for sharing your feedback with us. We truly value your input, as it helps us identify the specific areas where we need to grow and improve. It is deeply disappointing to learn that our support team did not provide the assistance you needed, as this falls short of the high standards of service we strive to maintain for all our members.
Please accept our sincerest apologies for the stress this experience has caused you. We aim for complete transparency throughout the checkout process to ensure our members feel informed and comfortable. Our membership is designed to be a purely optional way to enhance the shopping experience with added benefits, and we are truly sorry that we missed the mark in your case.
We would appreciate the opportunity to make this right and restore your confidence in our brand. We invite you to contact us again so we can address any unresolved concerns and find a path toward a positive resolution. Our support team is available every day via email, live chat, or phone, and we look forward to the chance to speak with you again.
Best wishes,
Dora
Fabletics Team
website is awful and clunky to use and…
website is awful and clunky to use and there is never any of my size in stock in the colours I want. I will be terminating my membership after this order, another process which is annoying and clunky
8 March 2026
Reply from Fabletics UK
Hello there,
Thank you for reaching out to Fabletics UK and for sharing your feedback with us.
We are sorry to hear about the trouble you've had, but we would advise using a desktop for a better experience with our website. If you need any further assistance, please don't hesitate to contact us; our customer support team will be more than happy to assist you right away.
Regarding items that are out of stock, we usually restock and launch new collections at the beginning of each month. We also have a "Favorites" list on the website where you can select the items you like most, and we will notify you as soon as they are back in stock.
Regardless, we will use your feedback to improve in the future. Member satisfaction is our top priority, and we appreciate your understanding.
Thank you and have a good day.
Best,
Steve
Fabletics Team
Corrupt company
Corrupt company. Order from this company and you will automatically subscribe to £59.99 a month. Good luck trying to get out of it. Shocking unethical company.
8 March 2026
Unprompted review
Reply from Fabletics UK
Hello Dean,
Thank you for your feedback, we're truly sorry to hear about your experience. We never intended to create confusion or frustration, and we want to assure you that we’re here to help.
When placing the first order, customers are given a choice between checking out as a Guest or enrolling in our VIP program. At Fabletics, we strive to be transparent about our membership terms, providing clear information during the sign-up process and in follow-up emails.
Our VIP membership is designed to provide significant value, including exclusive pricing, early access to new collections, full access to our FIT app, and much more.
For more information about the membership, please visit:
https://www.fabletics.co.uk/nmp/how-it-works
https://www.fabletics.co.uk/terms
We would love the opportunity to review your account and work with you to resolve this matter. Please don’t hesitate to get in touch with us, and one of our friendly agents will be more than happy to assist you:
*Telephone: 020 36953 831
Available: Mon-Sun: 9 am - 6 pm
*UK Web Chat: Mon-Sun: 9 am - 6 pm
*WhatsApp +442038689408 : Mon - Sun: 9 am - 6 pm
*FB Messenger: Mon - Sun: 9 am - 6 pm
*Email: support@fabletics.co.uk
Kind regards,
Lena
Fabletics Team
Where is my free bra promised in the promo
I am meant to get a free bra. It said I would choose this at checkout. This did not happen. I will be cancelling membership asap
8 March 2026
Reply from Fabletics UK
Hi,
Thank you for reaching out to Fabletics UK and for using our website. We're very sorry to hear about this inconvenience.
I would like to encourage you to contact us via chat, email, phone, or WhatsApp if you need any assistance regarding placing an order or anything else related to your account. I can assure you that our customer support team will be more than happy to assist you right away.
Thank you for your understanding, and we hope you'll give us another chance.
Best,
Steve
Fabletics Team
This company takes money without…
This company takes money without notification. Advertising items as on sale and really you are then signing up for a monthly charge of £60 to then spend on their goods each month. I cancelled the subscription but they would not refund my money. Products are good quality it is a shame they operate in this way.
7 March 2026
Reply from Fabletics UK
Hi Natalie,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our membership left you feeling this way.
At Fabletics, our VIP programme is designed to offer members significant savings on high-quality activewear, with access to exclusive styles that focus on fashion, fit, fabric and function, while making fitness a little more fun.
That said, we completely understand that the membership may not be the right fit for everyone, and we never want the process to feel confusing or frustrating. We're glad to hear you're happy with the quality of the products, but sorry that the overall experience didn't meet your expectations.
If you'd be open to it, we'd really appreciate the opportunity to review your account and see if there is anything further we can do to help.
Please don’t hesitate to get in touch with us:
*Telephone: 020 36953 831
Available: Mon-Sun: 9 am - 6 pm
*UK Web Chat: Mon-Sun: 9 am - 6 pm
*WhatsApp +442038689408 : Mon - Sun: 9 am - 6 pm
*FB Messenger: Mon - Sun: 9 am - 6 pm
*Email: support@fabletics.co.uk
Thank you again for your feedback.
Kind regards,
Lena
Fabletics Team
Glitchy website
Website was impossible to operate so no chance of claiming “free bra” deal in countdown time
Tried on different devices so definitely a website issue
Filters not very effective, would be better if the option to “hide out of stock items”
7 March 2026
Reply from Fabletics UK
Hello Alice,
Thank you for reaching out to Fabletics UK.
We are very sorry to hear that you had difficulties with the website. In cases like this, please feel free to contact us immediately; our customer support team will be more than happy to assist you. We also recommend using a desktop for a better shopping experience. Clearing the cache and cookies on your browser can be super helpful, and we suggest using Google Chrome as your browser.
In any case, we will definitely use your feedback to improve in the future. Thank you for your understanding and for shopping with us.
Have a good day,
Steve
Fabletics Team
Have to say I am disappointed in the…
Have to say I am disappointed in the newest leggings I have purchased. I got some over 3 years ago and they were amazing and still are over all now. I recently ordered three new pairs and they are tight, no side pockets and have gone bobbly on the crutch already. So disappointing
27 November 2025
Unprompted review
Reply from Fabletics UK
Hi there!
Thank you so much for reaching out to Fabletics UK. We really appreciate you being a member for such a long period of time.
On the other hand, we are very sorry to hear that you were disappointed with the quality of the materials. Please be assured that we use high-quality materials, though we offer many different variations and designs. We encourage you to exchange the items you received for something else you might like, as we are confident you will be able to find a better fit.
In any case, we will use your feedback to help improve our quality in the future. Thank you for your understanding and, once again, thank you for being a member.
We wish you a great day.
Sincerely,
Steve
Fabletics Team
Easy to navigate
6 March 2026
Reply from Fabletics UK
Hello dear customer,
We are truly grateful for your kind words and for taking the time to share such a wonderful review. Your feedback means a lot to our team!
Kind regards,
Dora
Fabletics Team
The most horrible company. Give me my money back
I have two accounts with fabletics one with active and one without active membership. They have been charging me twice with no help even after reaching out multiple times and it been a night mare to cancel to get in touch to cancel the activeone which they still havent. I have no other. I have no option but to escalate this or move to court when they are charging me every month without giving any VIP credits or even an active subscription. You customer service and platform is horrible and cannot make up up for the fact of haveing good quality items
6 March 2026
Unprompted review
Reply from Fabletics UK
Dear valued customer,
Please accept our sincerest apologies for the stress and disappointment you have experienced. It truly saddens us to know that we have caused you any distress, as our goal is always to provide a smooth and enjoyable journey rather than a difficult one.
We genuinely appreciate you taking the time to share this feedback with us, as it is vital in helping us identify the specific areas where we must improve.
We would like to gently clarify that our membership is entirely optional, and we are always here to assist you if you ever decide to move in a different direction. While you certainly have the ability to cancel through our website, our support team is constantly available to handle the details for you to ensure the process is as effortless as possible.
Please feel assured that, as the account owner, you maintain full control over your membership and every decision regarding your account.
We are deeply sorry that we missed the mark in this instance. We would value the opportunity to connect with you again so that we can work toward a solution that makes things right.
Our support team is ready and waiting to hear from you whenever you are comfortable reaching out.
Best wishes,
Dora
Fabletics Team
Easy website to use
Easy website to use - I like the different model options so you can get a more realistic idea of how the clothes will look on your figure
3 March 2026
Reply from Fabletics UK
Hey there, Victoria!
Thank you for reaching out to Fabletics UK.
We are very happy to hear that you find our website easy to navigate and that you like the variations of our products and how it looks all together!
We wish you a great day,
Steve
Fabletics Team
Awesome company love that tall means…
Awesome company love that tall means tall
2 March 2026
Unprompted review
Reply from Fabletics UK
Hello, Kenya:
Thank you for the review and for these wonderful words! We are so happy to have you here with us. We invite you to check our new collection and our fitness app, all VIP members have free access! 😍
Best regards,
Alex, Fabletics Team
Not good value
Don’t like the website. Inflated prices that surely nobody pays, just so the still expensive prices seem like a bargain. Quality of products is ok but I wouldn’t say good value.
Also, if you sign up to the site without a phone call, without a form, without a live chat, then you should be able to cancel without these as well.
2 March 2026
Reply from Fabletics UK
Hello Mark,
Thank you so much for reaching out and sharing your honest feedback with us. We genuinely appreciate you taking the time to highlight where we are falling short, as it is the only way we can truly improve.
We are sincerely sorry that your experience with our website was frustrating. Our goal is to provide a seamless and enjoyable shopping environment, and it is clear we missed the mark for you this time. We completely understand that every user has different preferences for site navigation. If you ever find yourself stuck, please know our live chat team is available in real-time to help guide you through.
Regarding your concerns about our pricing, we hear you. We invest heavily in premium materials and expert design to ensure our gear lasts, which is reflected in the cost. However, we never want our community to feel priced out. That is why we created our membership program, which offers exclusive savings, significant discounts, and member-only promotions.
Membership also includes added value such as free shipping, easy exchanges, and curated monthly selections. We have designed it to be totally flexible; there is never an obligation to buy. You can simply hit the "skip the month" option in your profile between the 1st and 5th to keep your benefits without any charges.
We are taking your comments to heart as we work on personalizing the customer journey. If there is anything else we can do to make this right, or if you have further questions, our support team is at your service every day.
Best regards,
Dora
Fabletics Team
I actually bought a set with you and I…
I actually bought a set with you and I love the quality of your product, I’m happy to receive a discount as a VIP member, thanks.
17 February 2026
Unprompted review
Reply from Fabletics UK
Hello Viktoria,
Thank you so much for your kind review and for sharing your experience with us. We are thrilled to hear that you are enjoying your new gear and making the most of your VIP benefits.
Our team takes great pride in the quality of our products, and it is wonderful to know that our commitment to excellence has stood out to you. We truly value your support and your decision to shop with us. We look forward to welcoming you back for your next purchase soon.
Best regards,
Dora
Fabletics Team
Very happy with the quality of products…
Very happy with the quality of products and service
18 February 2026
Unprompted review
Reply from Fabletics UK
Dear Michael,
Thank you for sharing your wonderful feedback! We're thrilled to hear that you're satisfied with the quality of our products and our service! Our team works hard to provide stylish and high-quality options, and it's fantastic to know that you appreciate it.
Your support means the world to us, and we can't thank you enough for being a valued member of the Fabletics community! We invite you to explore our website further, where fitness and fashion come together to empower you, ensuring you always step out with confidence and style! 💪️😎️
With care,
Lena
Fabletics Team
Never have long tracksuits or trousers
Never have long tracksuits or trousers. The app and website are terrible to use. It never lets me order on the app as it asks me to check billing address which is correct. Will be cancelling when I’ve used my credit
1 March 2026
Reply from Fabletics UK
Hello there,
Thank you for reaching out to Fabletics UK.
We are very sorry to hear that you had difficulties using the app and our website. In these kinds of situations, we always suggest that you clear the cache and cookies on your device. We also recommend using a desktop for a better and smoother experience, and clearing the cache and cookies on your browser can be super helpful as well. We always recommend Google Chrome as the preferred browser.
In any case, we will use your feedback to improve and we really hope that you will give us another chance in the future.
Have a good day,
Steve
Fabletics Team
Impossible to cancel the vip…
Impossible to cancel the vip membership. I got charged thrice for credits because i forgot to cancel. The call, the chat, the message option all take HOURS in wait. And if you change the window on your phone, it disconnects and the wait starts over. I was 1st in line at one point and a 40 min wait.
Email was pointless.
When they do get in touch, they will convince you for ages to keep the membership. I kept repeating to please just cancel and they kept countering it.
This is a really bad option. Cancelling should not be that difficult.
1 March 2026
Unprompted review
Reply from Fabletics UK
Hi Nida,
We are really sorry to hear how frustrating this experience has been for you. That's absolutely not how we want our customers to feel, and we are truly sorry to hear about the long wait times with our customer support.
Our VIP membership is designed to offer great benefits, including the discounted prices, early access to new launches, special promotions and sale offers, and the ability to use each credit on items or outfits valued up to £80. To ensure our VIP members can enjoy their benefits without any charges, they have the option to click the "Skip the Month" button between the 1st and 5th of each month. We want to make sure you have the flexibility you need.
That said, we absolutely understand that the membership is not the right fit for everyone, and cancelling should never feel complicated. We’re sorry if your experience didn't reflect that.
We would like to assist you with your concerns, please reach out to our customer support team:
*Telephone: 020 36953 831
Available: Mon-Sun: 9 am - 6 pm
*UK Web Chat: Mon-Sun: 9 am - 6 pm
*WhatsApp +442038689408 : Mon - Sun: 9 am - 6 pm
*FB Messenger: Mon - Sun: 9 am - 6 pm
*Email: support@fabletics.co.uk
We genuinely appreciate your understanding and look forward to supporting you.
With care,
Lena
Fabletics Team
Order placed but not happy
I placed an order even though I didn't really want to. The Skip the Month option wasn't available to utilise so I was kinda forced to make an unscheduled purchase.
And once again I wasn't able to access my free bra even after the Customer service agent told me I would see the prompt when it came to the time to check out. Once again I am left disappointed 😞
28 February 2026
Reply from Fabletics UK
Hi there,
Thank you for letting us know about your experience. We are very sorry to hear this, as it is really important to us how our customers feel.
I would like to mention that skipping is available between the 1st and the 5th of every month. If you have any issues accessing the website to skip, or for any other reason, you can contact us via several different channels such as WhatsApp, email, chat, or phone. We assure you that our customer support team will be more than happy to guide you or even skip the month for you.
Regarding the promotion and any difficulties at checkout, we advise you to reach out to us as soon as the issue occurs. We are sorry that we did not meet your expectations this time, but we will definitely use your feedback to improve our service in the future.
Thank you so much for your understanding. We really hope that you will give us another chance in the future.
Have a good day,
Steve
Fabletics Team
Did not sign up for a monthly…
Did not sign up for a monthly subscription so had £60 taken out of my account. And then they say you have to give 30 days notice to cancel the subscription, and if you don’t cancel in the first 5 days of the month then you can’t skip payment?? So basically it’s like they want to take 2 months worth of money even when you don’t want a subscription with them.
28 February 2026
Unprompted review
Reply from Fabletics UK
Hi Els,
We're truly sorry to hear about your experience and understand how frustrating this must have felt.
The VIP membership offers one of the two shopping options we provide. The other option is to shop with a one-time purchase at our regular prices.
When placing the first order, customers are given a choice between checking out as a Guest or enrolling in our VIP program. At Fabletics, we strive to be transparent about our membership terms, providing clear information during the sign-up process and in follow-up emails.
Our VIP membership is designed to provide significant value, including exclusive pricing, early access to new collections, full access to our FIT app, and much more.
For more information about the membership, please visit:
https://www.fabletics.co.uk/nmp/how-it-works
Skipping a month is super simple - it takes less than a minute, and there is no limit to how many months you can skip. You shop when you want, and you are always in control.
We would like to assist you with your concerns, please reach out to our customer support team:
*Telephone: 020 36953 831
Available: Mon-Sun: 9 am - 6 pm
*UK Web Chat: Mon-Sun: 9 am - 6 pm
*WhatsApp +442038689408 : Mon - Sun: 9 am - 6 pm
*FB Messenger: Mon - Sun: 9 am - 6 pm
*Email: support@fabletics.co.uk
We genuinely appreciate your understanding and look forward to supporting you.
Kind regards,
Lena
Fabletics Team
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