EzyDog UK Reviews 

215
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

We have used the dog leads for years so was looking at the website and discovered the dog beds! We have been on the lookout for a good quality orthopaedic bed for our Ridgeback dog...we ordered the N... See more

Company replied

Rated 5 out of 5 stars

I purchased the Zero shock dog lead 48” for my Labrador pup Dexter, he’s a growing boy at approx 18kg & very lively. Delivery was very quick & packaged well. I opted for the chocolate colour & the qua... See more

Company replied

Rated 5 out of 5 stars

Purchased a multicoloured "headlight" for our Cavapoochon. It was the second purchase of the light as we bought one for the Cavachon in early autumn as the evenings became darker. The light is comp... See more

Company replied

Rated 5 out of 5 stars

Quality products, prompt delivery, good prices = 10/10. (Only thing missing was my free Cocker Spaniel sticker so I can't really complain!) UPDATE:- I would like to add Ezydog sent on the dog sticke... See more

Company replied


Company details

  1. Pet Store

Written by the company

The UK's leading Dog Collars, Dog Harnesses and Dog Leads | @EzyDogUK NOW GO AND PLAY


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

215 reviews

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Asks customers to review

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Replied to 50% of negative reviews

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4.5

All reviews

(215)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Product was exactly what I was looking…

Product was exactly what I was looking for

3 February 2023
EzyDog UK logo

Reply from EzyDog UK

Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!

-TH

Rated 5 out of 5 stars

Excellent products

Excellent products. Collars and leads great quality. Highly recommend

24 January 2023
EzyDog UK logo

Reply from EzyDog UK

Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!

-TH

Rated 5 out of 5 stars

All Good

Really good. Product is great (seat-belt harness) and delivery was quick. No complaints.

19 January 2023
EzyDog UK logo

Reply from EzyDog UK

Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!

-TH

Rated 5 out of 5 stars

Easy ordering from the site

Easy ordering from the site, quick delivery

8 January 2023
EzyDog UK logo

Reply from EzyDog UK

Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!

-TH

Rated 5 out of 5 stars

Great lead to use

This is the second lead like this I have purchased and I am very pleased with it. The delivery was very speedy.

16 January 2023
EzyDog UK logo

Reply from EzyDog UK

Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!

-TH

Rated 5 out of 5 stars

Great service

Great service. I’m a dog walker and have these collars and leads for my own dogs but recommend them all the time to clients whose dogs I walk

18 January 2023
EzyDog UK logo

Reply from EzyDog UK

Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!

-TH

Rated 5 out of 5 stars

Great service

20 January 2023
EzyDog UK logo

Reply from EzyDog UK

Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!

-TH

Rated 5 out of 5 stars

Easy to order from website

Easy to order from website, good communication and prompt delivery
Best collar we have bought for our border collie

16 January 2023
EzyDog UK logo

Reply from EzyDog UK

Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!

-TH

Rated 5 out of 5 stars

Great quality products at good prices

Great quality products at good prices. Good customer service and fast shipping.

18 January 2023
EzyDog UK logo

Reply from EzyDog UK

Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!

-TH

Rated 5 out of 5 stars

Great product and service

Great lead, very versatile.it’s good to see products specifically made for small dogs as these can be hard to find . Very fast dispatch & delivery. So please that I’ve ordered a second lead and coupler so that both my pups can be kitted out with these.

9 January 2023
EzyDog UK logo

Reply from EzyDog UK

Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!

-TH

Rated 5 out of 5 stars

Easy website

Easy website, good discount, overall pleasant transaction

14 January 2023
EzyDog UK logo

Reply from EzyDog UK

Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!

-TH

Rated 5 out of 5 stars

First rate experience all around.

First rate experience all around as usual from EzDog.

I've purchased quite a few of their products over the years, and the most recent experience is no exception.

The items I wanted were in stock, and dispatched the same day, so cannot fault the speed of dispatch. They also arrived within the estimated delivery window.

The size charts are accurate, and should always be consulted when purchasing harnesses.

The quality and finish of the products is always high, and my dogs are always secure using these products when properly fitted.

Hardwearing, they stand up to the wear and tear from active dogs and wash in a machine well. Though I would recommend using a garment washing bag so buckles and straps do not get damaged, or cause damage during the process.

Very happy to recommend the products.

11 January 2023
EzyDog UK logo

Reply from EzyDog UK

Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK. We really appreciate the time you took into writing this review for us. Have an EzyDay!

-TH

Rated 2 out of 5 stars

VERY Poor Retail Experience

EzyDog should be mindful that the service provided by the retailers that they choose to sell their products through ultimately reflects on their own brand.

I visited Pets-At-Home, Saffron Walden, for the purpose of (amongst other reasons) requesting a replacement dog collar. The plastic clip on our “Super Strong EzyDog Double Up Collar” had cracked, thereby putting the safety and security of our dog at risk. I was most surprised to be told that, because I was unable to produce a receipt evidencing purchase (clearly sometime during the previous year given the age of the dog), the matter must be referred to the Pets At Home Customer Service Team… who could only be contacted by email! 🙄

Reluctantly, I went to the effort of contacting "Customer Services(?)", as directed... I didn't even receive an acknowledgement. I have subsequently purchased another collar (obviously not from the aforementioned company).

I realise that this chain store is most likely a significant revenue generator for EzyDog but it is certainly not doing anything to instil loyalty towards its products.

I now no-longer shop at P-A-H... just saying.

19 August 2022
Unprompted review
EzyDog UK logo

Reply from EzyDog UK

Hi John,

Thank you for getting in touch, and we can only apologise for the experience you have received as this is not how we want EzyDog to be perceived by our distributors.

Unfortunately, as you did not purchase from us directly, we are unable to handle your request, please understand that we're not legally obligated or bound by a sale of purchase, and as such, is at the hand of the seller. However, if you can email us the store you bought it from, we can do a little bit of investigating ourselves (we'd really appreciate this).

We take all customer care queries, concerns or complaints very seriously and treat them with the utmost respect and apologise for the barrier you received. Please do get in contact with us at your own discretion.

- TH

Rated 5 out of 5 stars

Coupler leads

I had a problem with two leads I bought the coupler ones where the stitch came undone in the middle with the ring and I got hold of the customer service ppl and they sent me two new ones out so lovely of them to do that, thanks so much for helping me the person is called Lana 🙂

29 July 2022
Unprompted review
EzyDog UK logo

Reply from EzyDog UK

Thank you very much for the review, taking in customer feedback is vital for us here at EzyDog UK and we treat it with the upmost importance. We really appreciate the time you took into writing this review for us. Have a lovely day!

-TH

Rated 1 out of 5 stars

Customer Service..... AWFUL

My ezydog lead broke and I contacted customer services all they were interested in was where it was purchased and order number. No apparent worry for my dogs safety and wellbeing at all, it could have ended up with a nasty accident.

13 May 2022
Unprompted review
EzyDog UK logo

Reply from EzyDog UK

Hi,

Thank you for getting in touch, and we can only apologise for the experience you have received.

If you could get in contact with us via our email, we can help resolve the issue further, info@ezydog.co.uk if you can email us the store you bought it from, we can do a little bit of investigating ourselves (we'd really appreciate this).

Kind regards,
- TH

Rated 1 out of 5 stars

Zero shock Leash the only shock you get is the price

Bought zero shock Leash and what a joke it is, total gimick sold to laypeople so they can exploit money out of us. The lead totally encouraged my dog to pull. Contacted Ezydog who felt it was the dog at fault not the lead.
Put dog back on normal lead and doesn't pull at all.
The tone of the response to my concerns was totally condescending. Please people do not bother.

19 April 2022
Unprompted review
EzyDog UK logo

Reply from EzyDog UK

Hi,

Thank you for getting in touch, and we can only apologise for the experience you have received.

As we disclosed in previous communications, with any product, it is advisable to go back to the store/retailer where they will be able to handle your request further should it be within the shop's warranty.

As you did not purchase from us directly, we are unable to handle your request, please understand that we're not legally obligated or bound by a sale of purchase, and as such, is at the hand of the seller. However, if you can email us the store you bought it from, we can do a little bit of investigating ourselves (we'd really appreciate this).

With any product, there will always be this 'trial period', where a product is tested against your personal, wants, needs and desires. In this case, it seems your dog has a desire to pull more due to the short extension provided by the bungee. The bungee is not designed to encourage nor combat 'pulling', it's the shock-absorbing component in the centre of the lead that cushions and eases the pressure for both you and your dog in all situations.

Sometimes this doesn't always meet expectations, which is why we have brand competitors and in that same sense we find matching items to suit our lifestyles, and unfortunately, EzyDog isn't able to suit or accommodate yours.

We take all customer care queries, concerns or complaints very seriously and treat them with the utmost respect and apologise for the tone you believe was projected, but this was never imposed.

- TH

Rated 2 out of 5 stars

Won't be buying EzyDog products again!

Purchased 2 x Essential leads to go with 2 x double up collars. At first seems a decent product but after 6 months, one of the leads is starting to fray near the handle. Contacted Ezy Dog about this with pics of the fault as they have 12 months guarantee and, in their opinion, the lead has been chewed!!! So that's my problem and no response when I try to assure them the the lead hasn't been chewed as there are no signs of chewing, only fraying on the edges of the webbing!

We renew collars and leads every couple of years, won't be renewing with EzyDog products ever again!

22 December 2021
Unprompted review
Rated 5 out of 5 stars

EzyDog Checkmate Collars

We have 2 Newfoundland dogs and need a very substantial collar to match the weight and pulling power without hurting the dog. Over the years EzyDog checkmate collars have proved to be the best. On our last order we had a problem with dimensions both at Amazon and EzyDog and received a thinner version of the XL than we had previously used. I contacted EzyDog about the sizing and they explained that the broader size was no longer being produced but as they had some residual stock they would exchange my thinner versions for the broad ones at no extra cost. Customer Services excelled in offering and completing the exchange successfully and expeditiously. We much appreciated the willingness to resolve our particular problem and to communicate online very quickly. We have EzyDog harnesses as well and we are always confident that the walking Kit is properly secure and robust to enable us control 2 very lively 75kg dogs who as all Newfi owners will agree sometimes have a mind of their own. Thank you again EzyDog.

20 August 2021
Unprompted review
Rated 5 out of 5 stars

2 Zero shock leads 48inch- great quality

We got in year 2020 one Zero shock dog lead lite version. Amazing. Still looks great. Very light. We can wash it very happy. So happy that when our friends went away in 2021 and we look after their frenchie and Frug (pug /frenchie), we ordered them as the doggies are pulling on walks. What a difference these leads are and again such a great quality. Good for us and doggies. Also great to teach them not to pull. Great colours and these are great for very strong dogs... EZYdog Service was v good. We ordered Thursday eve, got it on Saturday delivered and that in COVID days.

13 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent quality

This make was recommended to us so we purchased 2 Neo classic collars and 2 vario 4 way leads. The original collars just fitted so we returned them and the new ones arrived within days. The quality of these products are excellent and the leads are such a good design....going from holding the dog really close to being able to have him on a long lead within seconds. Wish I’d bought make sooner.

18 June 2020
Unprompted review

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