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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with their orders, frequently reporting that items were never received or that there were significant delays in processing and delivery. Customers also found the response times to be very slow, with many stating that their emails and chat messages went unanswered. The delivery service was a major point of contention, as numerous individuals paid for expedited shipping but still experienced long waits and a lack of tracking information. Conversely, some people were satisfied with the products, noting that they received parts in good condition that worked as expected. A few other people also felt that the company offered great service and was a reliable source for hard-to-find parts, even if delivery took a bit longer than anticipated.

What people talk about most

Order

Reviewers express significant frustration regarding their orders. Many customers report not receiving their... See more

Response time

Consumers express significant frustration with the response time. Many reviewers report a complete lack of... See more

Product

Clients share ambiguous opinions on product. Many customers praise the perfect fit and excellent condition of... See more

Customer communications

People report significant frustration and dissatisfaction with contact options. Customers consistently... See more

Delivery service

Customers consistently express dissatisfaction with delivery services. Many reviewers report significant... See more

Based on these reviews

Rated 1 out of 5 stars

I placed (and paid) an order back in April and never heard back from EzParts nor received the part I ordered. I contacted them by chat and e-mail but got no answer so far. This is the order number: [O... See more

Rated 1 out of 5 stars

Hello Im not happy with the services of this company ezparts I received the package in 6th june 2025 (payement done in 18 MAY 2025 FOR FAST SHIPPING i payed 75 EUROS FOR FAST SHIPPING) th... See more

Company replied

Rated 5 out of 5 stars

Be careful , probably a fraud !!! Since July 4th I have paid 913 euros, but so far I have not received anything. They never answer emails or phone calls

Rated 5 out of 5 stars

I thought it would be hard to find this part but ezparts.eu had it and shipped it fast.

Rated 1 out of 5 stars

Ordered a car part, 17 September 2025, with order EZP-17/09/25-0002481, with delivery for 15 days. Today is 08 October 2025, the order is still in "Process" in the dashboard, and in "Track Your Ord... See more

Company replied

Rated 1 out of 5 stars

I ordered a cabin air filter from EzParts on 19 September 2025, paid 61.49 € via iDEAL, and never received the product. After waiting for weeks, I contacted them multiple times — no tracking number,... See more

Rated 1 out of 5 stars

Order #EZP-01/07/25-0002056 was placed on 1 July 2025, with 5-7 business day delivery. I have only confirmation e-mail. I still haven't received any information or tracking number for my order. I’... See more

Rated 1 out of 5 stars

#EZP-04/06/25-0001937 Very bad experience. I placed an order for VW towbar on 4th of June and I still haven't recieved my shipping information. I paid 40 EUR for fast shipping. Looking at the amount... See more

Rated 1 out of 5 stars

Order No. EZP-22/04/25-0001818 This is absolutely unacceptable. I paid for a Volkswagen rim over a MONTH ago — and I have received NOTHING. I sent an email asking for an update. NO reply. NO... See more

Company replied

Rated 1 out of 5 stars

hello I made an order in 18th may 2025 for 3 parts, until now I received nothing, no track number. I feel its a scam company, cause online chat not working, no answers by email. I wast a big tim... See more

Company replied

Rated 1 out of 5 stars

Most likely a scam. After ordering parts they were not removed from the website. No tracking number etc. Email Contact was slow and poorly written, and then randomly issued a refund which I have no... See more

Company replied

Rated 2 out of 5 stars

Hello, I try to reach you via this website. My order: [Order #EZP-13/07/25-0002116] (13 July 2025) that I made 2 weeks ago with 5-7 days shipping time and 40€ shipping payment still has not ar... See more

Rated 1 out of 5 stars

made an order on 8/05, and after 7 days there is no development, no processed order, not send, no replys to my mails, nothing. EZP-08/05/25-0001855 And cannot cancel the order. Havent recieved a... See more

Company replied

Rated 1 out of 5 stars

Placed an order on the 20th with fast shipment. It’s the 27th today and I despite sending e-mails and chatbot exchange. I still have not received any tracking number. [Order #EZP-20/06/25-00019... See more

Company replied

Rated 1 out of 5 stars

Now I'm here to share my experience with this site. I once did business on this site, and everything was fine, even the chat worked. Now it's terrible. I made a purchase on June 23, 2025, with re... See more

Rated 1 out of 5 stars

Tried to contact multiple times, Part not send, emails not responded to contact us form same. More than a month passed without a resolution or even a reply. [Order #EZP-26/03/25-0001693] (26 Mar... See more

Rated 1 out of 5 stars

Once again and after trying to contact the ezparts about my order EZP-08/05/25-0001855, there is no response from the company. Neither an answer, product or the devolution of the money, 129€ they... See more

Rated 1 out of 5 stars

I placed an order on May 28, and until now I haven’t received any updates. I’ve tried contacting you via the chat on your website 3-4 times but got no response. At this point, I just want a refund. O... See more

Rated 1 out of 5 stars

Ordered from there 29.5.2025 Got only one verification e-mail Order #EZP-29/05/25-0001917] (29 May 2025) with 15 days of shipping time. Customer service is not answering on e-mails at all. No clu... See more

Company replied

Rated 1 out of 5 stars

I ordered a part with what I thought was a good price on July 31. Delivery in 15 days they said. Thinking I would directly receive a tracking number. I asked them that in an e-mail. Got directly a... See more

Rated 1 out of 5 stars

this site is a scam. Had the best price of an ECU I was looking for. Bought on the 10th of July, on their website it says it's still processing, money was taken from my Credit card and no ECU. To... See more

Rated 1 out of 5 stars

Still have not recieved anything - looks like a scam unfortunately. ordered with express delivery. [Order #EZP-20/06/25-0001996] (20 June 2025)

Company replied

Rated 1 out of 5 stars

Order online on 17 September 2025, status is still processing. Emailed to them via the website contact page. No reply. Can anyone advise how to reach them? Can’t even find the 24hrs chat link support... See more

Rated 1 out of 5 stars

I ordered online a diff on the 25/06/25 ..[Order #EZP-25/06/25-0002022] (25 June 2025) I emailed to ask about the delivery on the 3/07 also the 2 times more on the chat from there website. I still ha... See more

Rated 1 out of 5 stars

Brought a bumper never heard anything paid for next day shipping emailed them 3 times no reply

Company replied

Rated 1 out of 5 stars

We ordered a part at 21-5, with quick delivery and until today absolutely nothing. no message, no reply in the chat and no part.

Company replied

Rated 1 out of 5 stars

Made an order on the 30th of May, (#EZP-30/05/25-0001921). There's no update since I've made the order, it's still in "processing". Tried to contact the page 4 times and never got an answer to my emai... See more

Company replied

Rated 1 out of 5 stars

Ez Parts!! This a big SCAM!! Dont order a penny's worth off them!!! 2 months now and still waiting for my part!!! No e-mail answer, No phone number to contact them. You can check on their site. It say... See more

Rated 1 out of 5 stars

It's a scam. Ordered a part, and it has been processing for weeks, even though I paid for delivery in 5-7 days. Numerous emails and nothing.

Company replied

Rated 1 out of 5 stars

SCAM! Order maid 23.3.2025 and still waiting part. Part and freight is paid. They doesn't answer emails either. Order #EZP-23/03/25-0001681] (23 March 2025)


Company details

  1. Used Auto Parts Store

Written by the company

Used Auto Parts Store, over 1 million of used car parts. Shipping worldwide, warranties for every part we sell and great customer support. Brand new OEM parts.


Contact info

2.1

Poor

TrustScore 2 out of 5

166 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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