EzLicence Reviews 353

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional teaching skills, patience, and supportive approach, which significantly boosts confidence. People frequently highlight the clear instructions and effective methods provided, making the learning process enjoyable and easy to understand. The overall service is often described as excellent, with many appreciating the personalized and encouraging environment created by the instructors. However, some customers encountered issues with the booking process, reporting instances where instructors did not show up for scheduled lessons or cancelled at the last minute without proper communication. A few people also mentioned problems with transparency regarding additional charges or instructors being rude when these were declined.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise instructors for their patience,... See more

User experience

Users describe positive interactions with the user experience. Many customers highlight the kindness,... See more

Instructions

Reviewers highlight positive aspects of instructions. Customers consistently praise instructors for their... See more

Booking process

People report ambiguous experiences with the booking process. Many customers express frustration with... See more

Service

Clients share positive opinions on service, often highlighting the professionalism and effectiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hassan is an incredibly experienced instructor who really knows how to bring out confidence behind the wheel. He breaks everything down into clear, practical steps and always has a handful of useful t... See more

Company replied

Rated 5 out of 5 stars

"Hey, I just wanted to give a shoutout to Fareshta - she was absolutely fantastic! I highly recommend her, she really helped me learn to drive an automatic car. We went around the car park at Gurnell,... See more

Company replied

Rated 5 out of 5 stars

Had my first driving lesson today and couldn’t have asked for a better instructor. Salim was patient all through the lesson and added 0 pressure when teaching, his training was easy to grasp, correct... See more

Company replied

Rated 5 out of 5 stars

I booked a refresher's lesson with Adam, as I hadn't driven in 7+ years and felt like I needed a little reminder before using a holiday rental car. I was a bit nervous having had such a long break, bu... See more

Company replied


Company details

  1. Driving School
  2. Drivers License Training School
  3. Online Marketplace

Written by the company

EzLicence is a marketplace that connects Driving Instructors with learner drivers. EzLicence emphasises transparency, providing people learning to drive with access to top-rated instructors and clear pricing structures. People learning to drive can browse instructors, check availability and book driving lessons in real-time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

353 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

the support team is shocking

the support team is shocking , won’t give a refund even though i wanted to cancel the booking within 24 hours. wrote another message to the support team and they ignored it. honestly a scam.

25 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Saint, we’re sorry to hear about your experience. Our support team operates Monday to Friday and replies as quickly as possible during business hours, but there can be a short delay if a request comes through on the weekend. Refunds and cancellations are handled under our booking policy, but if you haven’t received a reply yet, please try submitting your request again here: https://support.ezlicence.co.uk/hc/en-gb/requests/new?ticket_form_id=21427631370265

Rated 5 out of 5 stars

Easy instructor booking

Easy instructor booking, no additional cost except what is shown.

20 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for sharing, Ankit! We’re glad you found the booking process simple and transparent. Wishing you a smooth and successful driving journey! 🚗

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely Amazing Driving…

⭐️⭐️⭐️⭐️⭐️ Absolutely Amazing Driving Instructor!

I honestly couldn’t have asked for a better driving instructor! She was incredibly helpful, patient, and supportive every step of the way. From day one, she made me feel comfortable and confident behind the wheel. Her teaching style is clear, calm, and super encouraging — she never gave up on me, even when I doubted myself.

She explained everything so well, always tailored lessons to my pace, and genuinely cared about my progress. Thanks to her guidance, I not only passed my test but also feel like a safe and responsible driver.

She’s truly amazing, and I’m so grateful to have learned from her. I would highly recommend her to anyone learning to drive — she’s the best!

23 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thank you for sharing such amazing feedback! It’s fantastic to hear how supported and confident you felt throughout your lessons. Your instructor’s patience and clear guidance really shone through, and it’s wonderful that you now feel like a safe, responsible driver. Huge congratulations on passing your test 🎉 and welcome to the road ahead – enjoy every moment of your new independence!

Rated 5 out of 5 stars

Too good

Very helpful, very supportive, very calm and easygoing. I had fun learning with him. I highly recommend him as your instructor if you are having doubts choosing your instructor.

20 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for sharing, Binod! It’s awesome to hear your instructor made learning fun, calm, and stress-free. That kind of support really makes a difference. Great job on your progress, and best of luck on the road ahead! 🚗✅

Rated 5 out of 5 stars

Easy to navigate the website

Easy to navigate the website, convenient and helpful

20 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the feedback, V.N.! We’re glad you found the website easy to use and helpful – making the process simple and convenient is what we’re all about ✅

Rated 1 out of 5 stars

Gift voucher scam

Why cant gift vouchers be included in discounts for packages? When there's $50 left on gift vouchers, why can't learners top up cash to use it for a lesson, instead of not being able to utilise the money at all? Gift vouchers are money still.Such a scam!

17 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Ria Al, thank you for sharing your feedback. We understand how important it is to make full use of your gift vouchers. As our support team explained during your recent chat, you can absolutely top up any remaining balance to book lessons. While gift vouchers can’t be applied towards discounted packages, they can be used for standard lessons at any time.
If you need any clarification or further assistance, please reply directly to our support team — they’ll be happy to help you get this sorted quickly.

Rated 5 out of 5 stars

Experience driver

Very experienced and helpful driver.

15 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for sharing your experience! Laxman is fantastic - having a skilled and supportive instructor makes such a big difference in building confidence on the road. 🚗 Keep up the great work on your driving journey!

Rated 5 out of 5 stars

Had instructor called Harold

Had instructor called Harold, had an amazing time, very professional and puts you at ease

13 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for sharing your experience, Tim! Harold is fantastic at creating a calm and professional learning environment, so it’s great to hear you felt at ease. Wishing you all the best as you continue your driving journey! 🚗

Rated 5 out of 5 stars

The feedback at the end and the…

The feedback at the end and the instructor was good and calm

6 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Glad to hear your instructor’s calm approach and helpful feedback stood out. Support like that can really boost your progress — keep going, you're doing great!

Rated 5 out of 5 stars

He is such a good teacher

He is such a good teacher, patient at his work and ensures you do the right thing at the right time, building your confidence and helping you to be calm and comfortable with your driving.

8 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the kind words! It’s great to hear your instructor is not only patient but also builds your confidence behind the wheel. Feeling calm and comfortable while learning makes all the difference 🙌

Rated 5 out of 5 stars

EZ licence is so convenient to get a…

EZ licence is so convenient to get a slot at the time you need it. Ive used them twice when my main instructor has been away. I recommend Andy and Sabih who we used.

6 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for sharing your experience, Nat! We're so glad EzLicence made it easy to book when you needed. Andy and Sabih are both fantastic — it's great to hear they helped keep things smooth while your main instructor was away 🙌

Rated 5 out of 5 stars

Raset Is an amazing Instructor

Raset Is an amazing Instructor. He helped me get pass the finish line with a first attempt pass. Believed in me till the end when others didnt.

8 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Huge congrats on the first attempt pass, Koh! 🥳 That’s such a fantastic achievement. Raset is clearly a supportive and dedicated instructor — believing in you right to the finish line. Wishing you safe and confident driving ahead!

Rated 5 out of 5 stars

Great instructor!

Great instructor and my daughter loved the lesson and we are booking more.

4 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

That’s fantastic to hear, Kymberley! So glad your daughter enjoyed her lesson — sounds like she’s off to a great start behind the wheel 🚗💨 Here’s to building confidence with every drive!

Rated 5 out of 5 stars

Amazing instructor

Amazing instructor, great at explaining things, easy to get along with. He knows when to be strict and when to ease up. Nice clean car as well and just very smooth and efficient with the way he teaches.

3 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the fantastic review, Sheida! Sounds like your instructor struck the perfect balance — clear, supportive, and firm when needed. Love that you felt at ease and found the lessons smooth and effective. That's what great teaching looks like! 🚗✨

Rated 5 out of 5 stars

Best driving instructor

Best experience with Talat driving school, being honest I pass first time with her. She got a huge experience in driving and skills, she put every effort to make you pass the test. I am so happy that I find this instructor, this is my genuine review.
If anyone wants to take the driving lesson, she will be the best person to go for. Most driving instructors are too commercial, but she is not commercial at all. I pass with 20 lessons and I also seen many videos that she guide me to watch and learn.
Overall I am a very happy customer with this driving school.
I highly recommend to join with her if you want to pass with less lessons.

19 June 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the fantastic review, Swathi! Huge congrats on passing your test first time 🎉 Her dedication, experience, and genuine care really shine through in your journey — from personalised lessons to helpful videos. So glad you found the right fit and felt fully supported. Enjoy the road ahead! 🚗💨

Rated 5 out of 5 stars

Very helpful and friendly people

Very helpful and friendly people. Had an issue with my test and they sorted it out promptly and gave me a refund. I’m still continuing to do my lessons with them now :).

25 June 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for sharing your experience, Faith! It’s great to hear that the team was helpful in sorting things out quickly and getting you back on track. Glad you’re continuing your lessons — every drive brings you one step closer to that licence! 🚗💨

Rated 5 out of 5 stars

Calm and clear instruction - 10/10 would recommend

I booked a refresher's lesson with Adam, as I hadn't driven in 7+ years and felt like I needed a little reminder before using a holiday rental car. I was a bit nervous having had such a long break, but he instantly put me at ease and reassured me that I was perfectly safe and had not, in fact, forgotten how to drive!Really calm and clear instruction, 10/10 recommend :)

29 June 2025
Unprompted review
EzLicence logo

Reply from EzLicence

That's wonderful to hear! 😊 It's fantastic that Adam was able to put you at ease and help you quickly regain your driving confidence after such a long break. Glad you're feeling ready and safe to hit the road again—enjoy your holiday driving! 🚗✨

Rated 5 out of 5 stars

Highly recommend

I’ve had multiple lessons with previous instructors who have broke down my confidence in driving but Adam has been able to get me test ready in a limited amount of time and break down those barriers. Would definitely recommend this instructor, he’s very understanding and focuses on what you feel would make you a better driver.

28 June 2025
Unprompted review
EzLicence logo

Reply from EzLicence

That's fantastic to hear, Melissa! 🎉 Well done on overcoming those previous challenges with Adam’s supportive and tailored approach. It’s great to know your confidence has been restored and you're now test-ready. Best of luck with your driving test—you've got this! 😊🚗

Rated 5 out of 5 stars

Imran is an absolutely phenomenal…

Imran is an absolutely phenomenal driving instructor, if I could give more than 5 stars then I would! His experienced calm, kind and clear manor helps you stay completely relaxed even when doing things for the very first time, his approach to teaching is unlike any other instructors I had in the past and most importantly he is so patient, he clearly understands that everyone learns at different speeds and when it comes to making mistakes, he never gets frustrated or makes you feel bad, instead he uses it as great way for you to learn from it and shows you the correct way and practices until you are 100% confident. Imrans goal is to ensure you are not only test ready but road ready & confident even after passing, his turn around time is amazing, it never felt like he was dragging lessons or trying to delay things, it felt like he was rooting for me and wanting me to be a safe and competent driver. If I could describe Imran with one word, it would be: Passion! He truly loves what he does and it shows! It was a pleasure, I highly recommend this Instructor to anyone who is serious about getting their licence, with the backlog and how hard it's been to get tests, don't settle for less, you need the best!

27 June 2025
Unprompted review
EzLicence logo

Reply from EzLicence

This is amazing feedback! 🌟 It's fantastic to hear that Imran's calm, patient, and passionate teaching made such a positive impact on your driving journey. Knowing you're not just test-ready but truly confident and safe on the road is exactly the experience we aim for. Thanks for recommending Imran so warmly—happy driving, and congratulations on your success! 🚗✨

Rated 5 out of 5 stars

I had a excellent experience with the…

I had a excellent experience with the company, I'm so happy with my instructor Talat , she was easy to work with, she explained everything well and patiently. Thank you for your service.

27 June 2025
Unprompted review
EzLicence logo

Reply from EzLicence

That's wonderful to hear, Tamila! 🎉 It's great that Talat made your learning experience so comfortable and clear. Big congratulations on your progress, and thanks for sharing your positive feedback with us!

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