Ezi Returns Reviews 27

EziReturns is a very efficient and easy way to manage returns remotely. All information is logged into the portal so easy to access and the team are responsive should you need any further information.

I signed up a couple of months ago and I'm still getting used to it all. But generally it serves its purpose well, recommend it to anyone needing this kind of thing

G r eat savings

Good so far no complaints

Easy to use platform and when did encounter a problem, prompt and helpful customer service was able to fix it all up super quick

Ezi returns is one of the worst companies to work with. Do not trust them with your buisness.

The in store automated return label printer printed only half the postage label so only part of the return information (including only part of the barcode) was visible. I couldn't post this as it wouldn't be identifiable to whoever picked this up. This was in an ASDA store and the staff told me they had no way to reprint the label (fair enough as they don't own the machine). The lack of an option to reprint the label seems a complete oversight by ezireturns. A complete waste of time and money as I ended up having to pay for return postage myself.

Ezi Returns team is really supportive and helped our business in Germany. Really trustworthy services provider.

I've been very happy on being a member on 2 ezi I have won more then once very happy to be apart of 2ezi

The team at Ezi have been incredibly helpful in ensuring we get up and running with the most accurate data available. Take your time to refine the process and the result will be superb.

Have worked with Ezi for almost two years now, and it’s been great. The staff are brilliant, I had a small issue a while back and they were super helpful and proactive in helping me resolve it. The company has also grown in this time, with new systems and services added. Definitely recommended.

Excellent service

Very helpful and very happy with service used a few times and will be continuing to you ezi returns good pricing easy to understand

it was easy and seamless, If you need a place for the goods to be returned and then disposed of (Based on the nature of the products) look no further.

We cannot recommend Ezi. We only started with Ezi because we were practically forced to provide foreign return addresses. There are very high costs with Ezi and extremely expensive return costs if you want the goods back. They even want money for the "disposal" of perfect and high-quality goods. Who believes that, for example, a watch or jewellery or anything else that works perfectly is disposed of and ends up in the rubbish? We believe that they sell it elsewhere. For us, it would have been much cheaper to give the item to each customer instead of sending it back to an Ezi address.
Months ago we cancelled the contract and removed the Ezi addresses so that no new parcels would be sent there. They didn't react for ages and despite the final invoice, the money continues to be debited. Everyone should make their own experiences, maybe there are actually companies where the high costs of Ezi and the even higher return costs are worth it. Even if we had sent every single customer a free return note to Germany for 15 euros, it would have been much cheaper than with Ezi.

We just want to be left alone by Ezi.
They can do whatever they want with our good goods, but we won't pay them a single cent more.

Our mistake was discovered by our new tax advisor, that we pay far too much and it doesn't do us any good and then costs us even more money.