Only critisism is that I was asked to Initial on an electronic pad that I agreed to the check in drivers’s assessment of the car’s returned condition. And he told me that the cars condition was norma... See more
Company replied
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Review summary
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Professional courteous staff at Sharjah Branch. Smooth and seamless service from booking to returning the car back. Customer Service professional on the phone are polite and helpful. ezhire Sharja... See more
Company replied
Car was nice , staff is supportive at pickup point. Just one thing to add please provide some sign board at entrance because pickup point inside at paid parking which is confusing.
Company replied
In General we did have a great experiance with EZhire. Except the situation at the end of the renting period when we wanted to handover the car to a driver at the Dubai Airport and the driver wasn‘t... See more
Company replied
Company details
Written by the company
eZhire car rental in Dubai, making quick and easy to rent a car in UAE. Now get your desired car WITHOUT ANY SECURITY DEPOSIT, when you visit the emirates.
Contact info
U.A.E.
- ezhire.ae
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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No TRUST
Looking for a car to rent in UAE, I repeat DO NOT USE EZHIRE!
The process of uploading documents, EID is quite efficient, until you want to hire the car, multiple Whats App accounts hitting your inbox, everymessage different, you will have no idea who, what or when you may receive your car - even though you pay additional for the delivery and pick up of the car.
EZHIRE call you because you complain about the accurancy of charges, they close the case without resolve, and its impossible to speak to anyone.
The worse scenario is swiping your credit card for aledged misc charges, the hire charges are insignificant to these charges, I am surprised they have not charges me for air in the tyres.
Additionally, EZHIRE believe in delivering cars that have plus 85000 on the clock, clapped out and which looks like they have been bumper car racing in Motor City, the damage was incredible!
My new friend in the UAE is Herz. EZHIRE have a tech polatform that is shambolic, Do not be fooled by the marketing and online presence the experience is horrific - you have been warned.
3 May 2026
Unprompted review
Reply from eZhire
Dear Geoff Hudson-Searle,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please be assured that we are fully committed to addressing the concerns you raised. We understand that unexpected charges can be concerning, and we always strive to maintain complete transparency throughout our processes.
As outlined in the Terms and Conditions provided in your confirmation email, any rental or non-rental charges may be charged to the customer’s card. According to our policy, it may take approximately 15–90 days after the rental ends for pending charges to be finalized. This is because we must first receive the relevant information from external authorities, such as the RTA and Dubai Police, before confirming the applicable charges. Once the details are received, the system automatically processes the payment and shares a detailed invoice with the customer via email within 24–48 hours.
For any disputes related to Salik or traffic fines, we kindly request you to contact the relevant authorities directly for further clarification.
Regarding the excess kilometer charge, the mileage allowance for your booking was 225 KM; however, the vehicle was driven for a total of 380 KM, resulting in an excess usage of 155 KM.
In addition, as per our fuel policy, the vehicle must be returned with the same fuel level provided at the start of the rental. The vehicle was delivered with 4 bars of fuel and returned with 3 bars.
As per the agreed rental terms, charges are applied based on the standard applicable rates. The corresponding invoice has already been shared with you for reference.
We genuinely value your trust and appreciate your understanding in this matter. Should you require any further clarification or assistance, please feel free to contact us at connect@ezhire.life.
We remain committed to assisting you and ensuring your concerns are addressed appropriately.
Best regards,
Team eZhire
Very good service especially from the…
Very good service especially from the staffs.
10 May 2026
Unprompted review
Reply from eZhire
Dear Pratheesh Ip, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Al Yarmouk 👍🏽 … Customer Care 👎🏽
In person contact at the Al Yarmouk outlet was pleasant. However, the disjointed knowledge of the customer care is appalling to say the least.
6 May 2026
Unprompted review
Reply from eZhire
Dear Asif,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
Reply from eZhire
Dear Mohamed hanaei, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
All are good except deleted card from…
All are good except deleted card from your app need 90 days that is illogical.
20 January 2026
Unprompted review
Reply from eZhire
Dear Youssef BENBRAHIM,
Thank you for sharing your feedback with us. We are glad to know that you were satisfied with the overall rental experience and services provided.
We understand your concern regarding the card retention period after rental completion. Please note that this process is part of our standard policy, which is implemented to accommodate any pending post-rental charges such as tolls, fines, or other government-related charges that may be reported after the booking ends.
The policy and related terms are communicated during the booking process and are included within the agreed Terms & Conditions as well as the handover documentation. We would also like to assure you that no unauthorized charges were applied, and all processed charges were valid and related only to applicable post-rental obligations.
Your feedback regarding the policy has been noted and shared internally for review, as customer feedback helps us improve our overall experience and processes.
Thank you for your understanding and for choosing our service.
Best Regards,
Team eZhire
Reply from eZhire
Dear Joyal Tomy, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Great customer service i really loved…
Great customer service i really loved it .car is clean and well maintained .i got my car delivered to my doorstep booking the car is so easy and simple with this app
5 May 2026
Unprompted review
Reply from eZhire
Dear Derick Anand, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
It was super easy and fast
It was super easy and fast. People are on time nice and proffesional. Would deffinetly reccomend.
6 May 2026
Unprompted review
Reply from eZhire
Dear Hugo Slabbert, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
It's good experience and fast service.
It's good experience and fast service.
6 May 2026
Unprompted review
Reply from eZhire
Dear Adeel Farhat, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
I must say eZhire is by far the best…
I must say eZhire is by far the best retal company I've dealt with and that's worldwide. Costumer service team is always available on the App that is amazing.
Only one thing I'm not happy with is after returning the car earlier there was a lot of deduction on my refund.
5 May 2026
Unprompted review
Reply from eZhire
Dear Latif Laami, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon
Reply from eZhire
Dear Waseem Arshad, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Vicky Vaidya, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
YES EVERYTHING IS FINE
27 April 2026
Unprompted review
Reply from eZhire
Dear Alpesh Kapadia, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Anil Gowda, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
Amazing services
Amazing services ! Very professionally handing case by case it’s not just normal rent to car things it’s service with flexible without much hassle! From the app you can do everything except driving 😄😄!
1 May 2026
Unprompted review
Reply from eZhire
Dear Fahad Sid, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Arif Hussain, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Great service and good options for cars
30 January 2026
Unprompted review
Reply from eZhire
Dear Stanley Rozario, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
He was helpful...
4 May 2026
Unprompted review
Reply from eZhire
Dear Fahad Nawab, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Ahsan, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Kevin Thomas Peter, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
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