Ezarctools Reviews 

Reply from Ezarctools

Oct 24, 2025

Hi there,
We sincerely apologize for the lengthy delivery time—this is not the experience we want for you, and we’re here to explain the situation and help ease any frustration.
First, we want to clarify: EZARC does have multiple overseas warehouses, but due to temporary inventory constraints, the specific product you ordered was out of stock in the warehouse closest to your location. As a result, we had to ship it from a further warehouse, which led to the extended transit time.
To keep you informed, here’s the latest tracking update for your order (UK551190510YP):
As of October 23, 07:36, your package was at the HATFIELD TERMINAL and marked as “Sort - loaded to trailer.” This means it’s now in the final stages of transit and will be heading to your local delivery facility soon. You can monitor real-time progress via this link: https://t.17track.net/en#nums=UK551190510YP.
If you have any other questions about your current shipment or want help finding in-stock alternatives for faster delivery next time, please don’t hesitate to ask. We’re committed to improving your experience and making this wait worth it.

Reply from Ezarctools

Oct 23, 2025

Hi there,
Thank you for reaching out to us on Trustpilot—we completely understand your confusion about submitting a review before receiving your product, and we’re here to clarify both your package’s status and the review process.
First, we’ve checked the latest tracking for your order (tracking number: UK542377295YP) and can confirm: As of October 21 at 22:49, your package was in Seattle, WA, marked as “In Transit to Next Facility.” This means it’s actively moving through the carrier’s network toward your address—after this step, it will head to a local delivery center before being out for final drop-off (typically 2–3 business days from now). You can keep an eye on real-time updates via the tracking link: https://t.17track.net/en#nums=UK542377295YP.
As for submitting a review: We never want you to share feedback on a product you haven’t received or used yet—your honest experience with the item matters most! We recommend waiting until you’ve gotten the package and had a chance to try it out. Once that’s done, you can easily leave a review right here on Trustpilot (just revisit our Trustpilot page and click “Write a review”)—it will help other customers far more when it reflects your actual use of the product.
If you received a review reminder prematurely, please feel free to ignore it for now—we’ll make sure to follow up with you after delivery to invite your feedback, so you can share your thoughts when you’re ready.
Thank you for your patience as your package makes its way to you. If you have any other questions about tracking or need further help, don’t hesitate to let us know!

Reply from Ezarctools

Oct 23, 2025

Hi Mike,
First, we sincerely apologize for missing your earlier email—this was an unexpected oversight on our end, and we’re sorry it led to confusion around the discount topic you mentioned. We’ve since reviewed your order and delivery details thoroughly, and we want to clarify key points for you:
1. Your order was successfully delivered to your address
Per the tracking information (https://t.17track.net/en#nums=UK548506801YP), your package was delivered at 11:13 on October 20 to COLLEGEVILLE, PA 19426—right to your doorstep. To help you confirm, we’ve just sent the courier’s delivery confirmation photo to your email (mikekajak@gmail.com). The photo shows the exact drop-off location, which may help if you haven’t spotted the package yet.
2. Follow-up on the “discount issue” you mentioned
We searched our email records for your address (mikekajak@gmail.com) and couldn’t find a prior message from you about a discount. This makes us wonder: Could there be a mix-up—like accidentally referencing another brand’s customer service, or a miscommunication about EZARC’s support process?
For context: EZARC’s approach to customer issues is to resolve problems directly (e.g., replacing defective products, correcting delivery errors, or troubleshooting) rather than relying on repeated discounts. If you had a specific concern (e.g., product issues, delivery delays) that you hoped to address with a discount, please share more details—we’d be happy to fix the root issue directly.
If you still can’t locate the delivered package after checking the photo, or if you have additional questions about your order, feel free to reply to this email or reach out to us again. We’re committed to making sure your experience with EZARC is smooth.

Reply from Ezarctools

Oct 23, 2025

Hi there,
We’re sorry to hear your EZARC product isn’t working as expected—that’s not the experience we want for you, and we’re ready to help get this sorted.
To make sure we address the problem quickly, could you share a few more details? For example:
Is this an issue with the product itself (e.g., a blade not cutting, a disc breaking)?
Or is it a problem with compatibility (e.g., not fitting your tool) or setup?
You can reply to this email directly with the details, or reach out to our dedicated support team anytime at support@ezarctools.com—they’ll respond fast and guide you through next steps (like troubleshooting, a replacement, or a refund, depending on the issue).
We want to make this right for you, so don’t hesitate to share whatever info you have—even photos or a quick description of what’s happening will help.

Reply from Ezarctools

Oct 22, 2025

Dear Customer,
First, we completely understand your frustration—waiting for an order placed on the 13th to arrive is tough, and we’re sorry you haven’t been able to use the blades yet. We’ve checked your order thoroughly, and your package is actually already in transit (not stuck unshipped), with the latest tracking updates as follows:
Your Package Is Already En Route (Tracking: https://t.17track.net/en#nums=UK544905485YP)
October 19, 21:14: It left Carlstadt, NJ and was marked “In Transit to Next Facility”—this was the first step in moving toward your location.
October 21, 15:35: It arrived at Tucker, GA and entered “Gateway transit in”—this means it’s now at a key regional hub in Georgia, being sorted for the final delivery to your address.
What Happens Next
After processing at the Tucker, GA gateway, your package will be sent to your local delivery center. This usually takes 1–2 business days, and once it’s dispatched for drop-off, the tracking link will update to “Out for Delivery.” You should receive the blades shortly after that.
We know the wait has been longer than expected, and we appreciate your patience. We’ll also keep an eye on the tracking for you and reach out if there’s any delay in the final delivery step.

Reply from Ezarctools

Oct 22, 2025

Dear Customer,
We’re so sorry for the confusing and incorrect date showing on your tracking link—this is a system glitch, and we’re here to clear up the real status of your order right away.
Real Tracking Status (Not the 2022 Glitch)
Your package is absolutely in transit (not from 2022!)—we’ve verified the latest, accurate update for tracking number UK542211790YP (note: your message mentioned “UK54221790YP,” which may have a typo—this correct number works with the link: https://t.17track.net/en#nums=UK542211790YP):
October 20, 16:14: Your package arrived at the BLOOMINGDALE, IL 60108 Shipping Partner Facility, and USPS is now awaiting it to take over for final delivery.
The “2022 estimated arrival date” is a mistake in the tracking system’s data sync—it’s pulling old, irrelevant info. We’ve reported this glitch to 17TRACK to fix it, but rest assured, your order (placed a week ago) is on track for current delivery.
What to Expect Next
Once USPS receives the package from the shipping partner (usually 1–2 business days), the tracking link will update with a correct, current estimated delivery date (typically 2–3 more days after USPS takes over). You’ll also see updates like “Out for Delivery” once it’s en route to your address.
Again, we’re sorry for the stress this glitch caused. We’ll keep monitoring the tracking for you and reach out if there are any delays.

Reply from Ezarctools

Oct 22, 2025

Dear Customer,
We’re truly sorry for the confusion and frustration caused by the tracking mix-up—this is entirely our mistake, and we want to clarify the real status of your order right away.
Key Updates on Your Shipment
First, we need to correct the earlier error: The UPS tracking number you received was incorrect due to a system glitch. Your package is actually being shipped via Yanwen Logistics, not UPS—and we’ve located its real tracking progress (link: https://t.17track.net/en#nums=UK544992524YP) with these latest milestones:
October 19, 11:42: Your package completed “International shipment release - Export” (it cleared export customs and was ready to leave the origin country).
October 20, 11:10: It reached the “Port of departure - Departure” (it has left the origin port and is now in transit to your destination country).
Why UPS Couldn’t Track It
Since the package was never handed to UPS (the system incorrectly assigned that carrier), their tracker couldn’t find any info. We apologize for not catching this mistake earlier—we’ve already fixed the system issue to avoid this for future orders.
What to Expect Next
After departing the origin port, international transit via Yanwen typically takes 5–7 business days to reach your country. Once it arrives, it will be passed to your local carrier (e.g., USPS for the U.S.), and the tracking link (https://t.17track.net/en#nums=UK544992524YP) will update with local delivery details. We’ll also send you a follow-up email once it’s with the local carrier.
Again, we’re sorry for the hassle—we’ll keep monitoring the Yanwen tracking for you and update you if there are any delays.