EyeQue Reviews 1,314

Eyeglasses obtained using the eyeque system are as good or better than any I have gotten through the optician.

It was convenient to test your eyes at home. I ordered glasses and so far they seem to work well.

Prompt attention was paid to my concerns.

I do not know how things are going, becasue I am still waiting on my return to complete. But overall, things went ok. Customer service not being open on weekends tend to be an issue, but otherwise ok.

For measuring the IPD it's a great software works so well. For shifting the apps to my new mobile phone the help of support team was unique. I wish their success and achievements.

Product not accurate for vision prescription test. Took at least 7 eye exams and used the prescription to get glasses. That prescription is unusable and my old glasses were still better. Should have gone to an in person eye prescription exam instead. Won't be using this again.

A very extraordinary tool and very worthy of immediate possession because the eye is the window to the world and a priceless gift.

Denzel was very helpful. This is the second time that you sent this survey. Please stop sending it.

The eye test was difficult and I don't trust the results.
I wanted to get the $20 pair of single vision glasses to verify that the test results were accurate only to be contacted later that they can't be filled because those frames don't go up as far as my pupillary distance is.
Now I feel like I wasted my money and will have to go to a brick and mortar store to pay for a traditional eye exam thus wasting more money and the point of purchasing the EyeQue product in the first place.

Product worked great, gave me a perfect reading, which I'm wearing as I write this review. All under $100 from home, great deal, great tech.

the eyeque isnt real easy to use but takes patience. the results are well worth the effort. Having someone check my past results and fix my issues made it alot easier.

Did the test 3 times like they said, ordered $100 glasses. We’re not correct and made my vision worse. Disappointed.

Update:
EyeQue was quick to respond to better understand what my experience was about to understand and resolve my issue. After further investigation there seems to have been some settings and possibly screen resolution between my iPhone 12 Max and my iPhone 13 mini. The mini actually gave me the results that I expected. I did also make changes to things like font size, no bold etc on 12 max that improved the reading but still got the results I needed on my mini. Denzel was great and working with me and ultimately sending me a try on to validate that all was as expected. This is highly recommended in my opinion to try the try-on glasses first.

This will now be my annual way for doing my in home eye test.

Original:
I think it detected my astigmatism well, better than optometrist, but the prescription is quite off by -1.25. Just had eyes tested and the reading on eyeque was consistent over 4 readings but still off by -1.25

The eyeque device took me some time to figure out but the support was great. My first try on pair ended up being a weaker prescription than my current one. I was impressed with the speed and attention to detail in their response. They narrowed down on the most likely source of the error. After some calibration and retesting my final try on pair was ideal as far as I can tell and was able to return the first pair with no charge.

I kept asking how I return the item and keep getting auto responses.
I am not able to use device.

This was a waste. I primarily wanted custom reading glasses and didn't know that your glasses wouldn't be suitable until I bought this.

Update. Eyeque responded here telling me to log in to the website and initiate an RMA. The link shown on trustpilot is broken but I was eventually able to find the website. I think that there is only a 30-day guarantee so it remains to be seen if I will be able to do a return. I wrote a message to customer support asking for directions.

New update: I changed my rating because they refunded my money. I hadn't expected that.

I was very skeptical but the results turned out very well

This is the second time I've used EyeQue, first was about a year ago. Prescription changed a little, but that's expected at my age - and the new glasses are just perfect. Gotta love this device!