Eye Clinic London Reviews 

303
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely friendly, welcoming, and dedicated to providing wonderful and attentive care throughout every single visit. Many people note that the team creates a deeply comfortable and reassuring environment that makes every single patient feel completely relaxed and valued during their appointments. Consumers consistently highlight the exceptional professionalism, warm personal manner, and thorough explanations given by the doctor during all consultations and medical procedures. Reviewers frequently describe truly life-changing results and successful treatments that have greatly improved their vision, giving them immense gratitude and supreme confidence in the quality of care.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their warm, professional, and reassuring... See more

Service

Consumers find service to be positive, highlighting high standards of medical care and expertise. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr Hamada and his team are amazing. I had bilateral cross linking surgery done and he made it as painless as possible. The surgery was very successful and the aftercare was great. His team are extreme... See more

Company replied

Rated 5 out of 5 stars

Very welcoming and friendly, keep you updated which is reassuring. Everyone seems to genuinely care about the patients. I was quite nervous but the actual procedure was quick and painless and im so gl... See more

Company replied

Rated 5 out of 5 stars

My whole experience from seeing Dr Hamada fot the first time having my consultation to him doing my cataract and lenses surgery was so professional.Dr Hamada was very informative professional and char... See more

Company replied

Rated 5 out of 5 stars

Amazing care and such obvious commitment from Dr Hamada and his team. For me this is life changing surgery after a lifetime of extreme short sightedness. I would totally recommend Dr Hamada. You will... See more

Company replied


Company details

  1. Eye Care Center

Information provided by various external sources

New, innovative, safe and evidence-based approach to the management of wide range of eye diseases in adults and children based in London and Sussex


Contact info

5.0

Excellent

TrustScore 5 out of 5

303 reviews

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5.0

All reviews

(303)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful first video consultation…

Very helpful first video consultation which was packaged as part of a physical one if needed once I am vaccinated. Good impressions overall, from both the consultant and the staff.

16 July 2021
Unprompted review
Eye Clinic London logo

Reply from Eye Clinic London

Dear Ilona

Thank you for your 5 star review.

We are glad you found your video consultation helpful.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Eye Clinic London is one of the best…

Eye Clinic London is one of the best clinic around with a wonderful supportive staff and highly talented and experienced consultant Dr Hamada. I had developed problem with my eyes after post covid19 infection and came to see Dr Hamada after finding out about the fantastic work he has been doing in his field of work. Overall I couldn't have been happier with the treatment i have received from Dr Hamada who is extremely knowledgeable and as stated above a highly talented consultant with impeccable manners.

Muhammad Junaid Kiayani

13 July 2021
Eye Clinic London logo

Reply from Eye Clinic London

Dear Muhammed Junaid

Thank you for your 5 star and kind words about Mr Hamada and Eye Clinic London.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Eye Surgery

In the last year i have undergone extensive eye surgery through the London Eye Clinic. The surgery was cataracts and then cornea transplants in both eyes. My surgeon Dr Samer Hamada explained the whole procedure beforehand and let me know what i could expect after the surgery. Due to this i was completely ready for the surgery and understood everything regarding my recovery. The aftercare was second to none and i couldn't have asked for a better surgeon and would highly recommend Dr Hamada and the London Eye Clinic.

12 July 2021
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Reply from Eye Clinic London

Dear Sue

Thank you so much for your 5 start review and recommendation.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Thorough and courteous

Thorough and courteous, put my son and I at ease during the session.

8 July 2021
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Reply from Eye Clinic London

Dear David

Thank you very much for your 5 start review.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

YAG Capsolotomy

Posted by Elizabeth Musetti: I was struggling with the sight in one eye and was originally referred to have a YAG capsulotomy (a correctional laser procedure) under the NHS. However the procedure was cancelled until a much later date but this new date was not guaranteed because I was not considered a priority - I still had sight in one eye and there was a long waiting list. Because I was finding it increasingly difficult to read and was concerned about driving I decided to have the procedure carried out privately. Mr Hamada’s lovely and efficient secretary booked me in and explained everything to me. On the day Mr Hamada carried out a thorough examination of my eyes and then proceeded to carry out the laser treatment on one eye which took only minutes and was completely painless. Normal eyesight was restored immediately. It was worth every penny and I am very happy with the result.

25 June 2021
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Reply from Eye Clinic London

Dear Elizabeth

Thank you so much for your 5 start review.

We are delighted to have restored your normal eyesight and that you are happy with your results.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Feedback on my initial visit

Well received by the team and was given good feedback and the next steps etc. I felt at ease with the specialist and trusted him.

25 May 2021
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Reply from Eye Clinic London

Dear Customer

Thank you very much for your 5 star review.

We are pleased you felt at ease and had a good experience with us.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Extremely friendly and professional…

Extremely friendly and professional support team. The surgery itself was amazingly gentle and problem-free. I have absolute faith in Mr Hamada. It all went like clockwork, and l would go back to him in an instant if l get any other optical problems

14 May 2021
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Reply from Eye Clinic London

Dear Andrew

Thank you so much for your 5 star review.

We are so pleased your surgery went well and we would of course we happy to help you for anything else in the future if needed.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

I had an amazing experience with Eye…

I had an amazing experience with Eye Clinic London from the start to finish. At every stage they took the time to explain throughly various steps of the procedure. My experience had exceeded my expectations. Now I enjoy perfect vision for distance and near, after multifocal lens implant surgery. I can’t thank you enough.

8 May 2021
Unprompted review
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Reply from Eye Clinic London

Dear Amanda

Thank you for your kind review.

We are so pleased you are happy with your perfect.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

I had 4 operations over a 4 months…

I had 4 operations over a 4 months period during the Covid-19 lockdowns.

The professionalism, support and kindness from Dr. Hamada, Mrs. Joanna Tregent and the team was excellent.

I couldn't be happier with the end result.

1 March 2021
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Reply from Eye Clinic London

Dear Anders

Thank you very much for your 5 star review and kind words.

It was a pleasure looking after you over the course of your 4 procedures and we are so pleased you are happy with your results.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Very helpful consultation

My first consultation with Mr Hamada was very helpful. I've been suffering from irritated eyes for 4 years and have seen a few eye specialists, but Mr Hamada is the first one who went beyond the symptoms and pointed out the root cause. He suggested a few new treatments and referred me for further tests. I am hopeful that with his help my eye condition could finally improve. His PA Joanna is also very helpful and friendly. Many thanks to the team.

10 February 2021
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Reply from Eye Clinic London

Dear Mr Wang

Thank you so much for your 5 star review.

We are pleased to hear you found your consultation so helpful and we look forward to looking after your eyes and hopefully improving your condition.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

PRK- Right Eye

August 2020- I experienced an awful eye ulcer which sadly left behind a huge scar covering half of my pupil. This was primarily due to contact lenses.

Jan 2021- After researching various surgeons, I decided to visit London Focus Clinic which lead me to Mr Hamada. I attended my first consolation and I felt completely at ease and very confident with the procedure options in order to correct my scaring issue on my right eye. I decided to go ahead with PRK on my right eye after talking this through with Mr Hamada.

Feb 2021- It has been five days since my surgery and I have just attended my follow up appointment, all is looking well.

The procedure it’s self wasn’t painful at all and the whole team make you feel so safe and calm throughout. I was advised in advance about the pain from PRK and I was well equipped to target this directly with drops and medication.

I am currently waiting to schedule my four week appointment with Mr Hamada to see how my vision will improve over the next few weeks.

I honestly couldn’t recommend EyeclinicLondon enough. I felt in safe hands throughout and Joanna is absolutely amazing at organising and talking through each step. I really appreciated the follow up call provided by Joanna, she was fantastic at listening and advising.

I an excited to see how my vision changes over the next few weeks and also looking forward to having procedure on my left eye in the near future.

Catherine Hogan

8 February 2021
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Reply from Eye Clinic London

Dear Catherine

Thank you very much for your 5 star review.

We are so pleased you have had such a great experience with us and we can't wait to see how you are doing in 4 weeks time.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

For the first time in four years…

For the first time in four years someone has successfully diagnosed what was wrong with my eyesight. And the care and treatment I have received so far has been exemplary and professional. I look forward to the next stage.

14 January 2021
Eye Clinic London logo

Reply from Eye Clinic London

Dear Linda

Thank you for your kind review.

We are so happy we were able to diagnose your eye issue after such a long time.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Mr Hamada is an excellent doctor

Mr Hamada is an excellent doctor. We have been seeing him for almost three years now. He is very caring and gives very clear advice. He is very friendly and engages well with my children.

11 January 2021
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Reply from Eye Clinic London

Dear V Nama

Thank you so much for your 5 star review.

We are pleased to be able to continue to look after your children's eye.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Superb attention and treatment from…

Superb attention and treatment from start to finish. Efficient, scrupulously attentive, caring. Couldn’t have wished for better service, support and result.

19 December 2020
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Reply from Eye Clinic London

Dear Al

Thank you so much for your 5 star review.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Fantastic and unbeatable service from…

Fantastic and unbeatable service from Dr Samer Hamada and his team, including the lovely and massively helpful Joanna. Dr Hamada is a genuine, very caring and highly skilled consultant, who I have absolute trust in. Thank you again for getting my eye better!

2 December 2020
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Reply from Eye Clinic London

Dear Mrs Rogers

Thank you very much for your kind review.

We're pleased that your eye is now better.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Excellent As Always

My mother came to Mr.Hamada many years ago , since 2012/13 , with extremely dry and inflamed eyes. She has had a history of eye problems since childhood making her eyes extremely sensitive and treatment that much more difficult. The level of care has been consistently excellent. Mr. Hamada is very patient understanding and humble. He goes out of his way to make his patients comfortable . His diagnosis and treatment are accurate and effective.
Mr. Hamada has maintained the health of my mother’s eyes to date. Impossible is not in his vocabulary- Mr. Hamada will find a solution to a problem always.
I would like to add that Mrs.Joanna Tragent, Mr.Hamada’s secretary, is very much an important part of the consultation. Joanna is very prompt and efficient in liaising between consultant and patient. She is very helpful and will go out of her way to make the whole experience as smooth as possible. Joanna is a source of significant contribution to Mr.Hamada’s clinic ,definitely not very common from my experience, paying great attention to detail regarding the welfare and comfort of the patient.

25 November 2020
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Reply from Eye Clinic London

Dear Charmaine

Thank you very much for your kind and detailed review.

We are so pleased both you and your Mother have had such a good experience with Mr Hamada and Eye Clinic London.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Recent Cataract Procedure

From the first contact I had with Joanna, Mr. Hamadas' P.A. I was impressed and went forward with an appointment to meet Mr. Hamada and discuss what course of action he felt appropriate. He arranged for pre-operation assessments and armed with this we sat down and discussed his recommendations. I was immediately put at ease and the full procedure was explained together with pre and post operative details. I could not be more impressed and would have no hesitation in recommending him, nothing has been too much trouble and Joanna had endless patience with any questions I had. Thank you very much.

21 October 2020
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Reply from Eye Clinic London

Dear George

Thank you so much for your kind review.

We are so pleased you have such a good experience with us and thank you for the recommendation.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Top class service

Top class service. Our only problem was difficulties with parking.

17 October 2020
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Reply from Eye Clinic London

Hello

Thank you for your review.

We're sorry to hear you had trouble with parking. Unfortunately parking can be difficult in the Harley Street area sometimes but there are a couple of larger carparks nearby but we hope it didn't cause you too much difficulty.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

CATARACT OPERATION

CATARACT OPERATION - AUG 2020

The knowledge, professionalism and standard of care provided by Mr Hamada were all exemplary - I cannot recommend him and his team highly enough. First class throughout, from first diagnosis through to the procedure itself, especially when set against the challenging backdrop of COVID-19.

13 October 2020
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Reply from Eye Clinic London

Good Afternoon Anthony

Thank you so much for your kind review.

We're pleased you have had such a good experience with us at this challenging time.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Life Changing - Go There....

The whole experience from start to finish was exceptional. The professionalism, expertise and clinical outcome exceeded my expectations. Empathy and care abounded and permeated every level of this organisation. The clinic itself is modern, spotless, high tech and efficiently run. Particular thanks must go to Mr Hamada – 5 procedures on my eyes including lens replacement and LASIK – extremely skilled, attentive, reassuring and very successful. My thanks also to Ritu Jagpal, Optometrist – outstanding in every way.

21 August 2020
Unprompted review
Eye Clinic London logo

Reply from Eye Clinic London

Good Afternoon Peter

Thank you very much for kind review.

Best Wishes,

Eye Clinic London Team

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