Eye Emporium Reviews 

990
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and knowledgeable, often going above and beyond to provide excellent care and support. Many people highlight the exceptional customer service, noting the welcoming atmosphere and the personalized attention received during visits. The team is frequently described as helpful and patient, ensuring a comfortable and reassuring user experience for everyone. Reviewers appreciate the thorough examinations and the efficient service, including quick and painless procedures like ear wax removal. The product selection is also highly regarded, with many finding stylish glasses and receiving valuable advice on frame choices. People often mention the great after-sale service, where staff skillfully repair or adjust glasses, making the overall experience outstanding.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, helpful, and... See more

Service

Clients share positive opinions on service, consistently praising the professional, helpful, and friendly... See more

Product

Users describe positive interactions with product, highlighting the high quality and excellent range... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the staff for being welcoming,... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as a "truly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with the eye emporium for 5 years now. The staff are really professional and helpful and there is a good choice of eye care and glasses, with a great after sale service. Sue is very welcom... See more

Rated 5 out of 5 stars

My daughter had an appointment today and we were kindly greeted by the reception staff. The actual optician Najiya had such a lovely presence and manner. My daughter is very anxious about her eyesight... See more

Rated 5 out of 5 stars

I was contacted by Kemi at Whitstable audiology offering a free hearing health check. She had an appointment available the same day. She explained everything that was going to happen in a clear an... See more

Rated 5 out of 5 stars

All the staff at John High Faversham are friendly, approachable, knowledgeable and above all, go that extra mile to ensure your experience in their branch is a great one! Special mention to Lewis... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Hearing Aid Store
  4. Optical Wholesaler
  5. Optician
  6. Sunglasses Store

About Eye Emporium

Written by the company

About Eye Emporium

Independent Opticians with stores in London & Kent. For over 25 years, we've been looking after our community's eyes, one pair at a time.


We believe that better vision and hearing are one of the key ingredients to living a more fulfilling life. We believe that everyone deserves to see and hear the world clearly and comfortably.

At Eye Emporium we’re all about going the extra mile. Going beyond just hearing and vision, and helping our patients reach their wellness goals. Every person who walks through our doors is given personalised care, so we can improve the health and wellness of our communities, one pair of eyes and ears at a time.

Making the right choice when it comes to looking for glasses can be a little overwhelming. We get it. Whether you're searching for the perfect frames to suit your face shape, or looking for styles that make a statement – we're here to help.

From clear glasses frames to modern round styles, we have the shapes and colours to suit every face and taste.

BOOK AN EYE TEST BROWSE OUR COLLECTIONS

Contact info

5.0

Excellent

TrustScore 5 out of 5

990 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(990)

263 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

🌟🌟🌟🌟🌟

I was there today for an eye checkup and OCT SCAN. The doctor was Omar Uddin, he was very good and very friendly. He gave me a detailed and careful checkup. I am very satisfied and you deserve it 🌟🌟🌟🌟🌟

26 March 2026
Unprompted review
Rated 5 out of 5 stars

The staff were amazing 10/10

The staff were amazing 10/10! (Roman road)
Been going since I was a little girl the service and hospitality has been amazing every time not a single complaint to be made :)

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy

I was made to feel like a valued customer, which happens even when I call in without an appointment, perhaps for a repair or advice (also are local to me which is very helpful); listened to, polite, professional, efficient and on-time.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

All the staff brilliant

All the staff , especially Lewis at Faversham branch have been particularly patient with my mum who has dementia.
Nothing has been too much trouble for him and he has repeatedly adjusted her glasses. She has had to have a new pair due to her eyesight changing again within 6 months. So they have gone above and beyond.
Thank you so much for making this as easy as possible.
Caroline

12 March 2026
Unprompted review
Rated 5 out of 5 stars

I had an emergency appointment and I…

I had an emergency appointment and I was seen asap. The report was done and sent to the doctor the same day as the doctor rang me 2 hours after the appointment. Great service and a friendly team will always go back to this opticians always have made you feel comfortable. Well done to having the best team 👍🏻

3 March 2026
Unprompted review
Rated 5 out of 5 stars

The team at Faversham always make me…

The team at Faversham always make me feel at ease and that I can take all the time I need to make the choice that’s right for me. Lewis was especially helpful and even made me enjoy my visit I’m looking forward to collecting my new glasses which is a rarity for me! Thanks Lewis! 🙂

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Emergency treatment

Nadia helped with an accident I had that caused bruising and something stuck in my eye. She saw me within an hour and was so calm, kind and thorough. She understood my concerns and was able to treat me despite my panicking. She also had me wait for a period after treatment to make sure I was ok after the anaesthetic wore off. Couldn’t recommend more if you’re ever in need of urgent care. The staff at reception were also kind and understanding and saw to me quickly.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Attention to detail

I was called in for a routine eye exam. Everything explained to me during the appointment and then glasses options also laid out with partial NHS payment. Decided on a mid range and they were certainly more stylish than my current pair!
Some products were recommended for dry and itchy eyes especially with the seasons changing but thankfully I was reassured that my vision itself not affected
Easy to make and change appointments if needed and they send reminders aswel

I would recommend 😎

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Great efficient service

Lovely staff, very good professional experience carrying out a hearing check and checking ears for any wax removal required, ears good no action required.
Quick efficient process for the hearing check, email received with results for any further action required.
No charge as I am a current customer which was great.
Reception staff very helpful when I enquired about replacement lens for sunglasses.
Thank you

25 February 2026
Unprompted review
Rated 5 out of 5 stars

The best opticians locally

This has been my local optician for the past 10 years. Always helpful and prompt for my boys and I.
Farouk, The receptionist is wonderful nothing is too much for him, he takes time to remind me about upcoming reviews and contact lenses stocks.
Nadia the Optometrist is lovely as well,

21 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look