Eye Emporium Reviews 

995
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and knowledgeable, often going above and beyond to provide excellent care and support. Many people highlight the exceptional customer service, noting the welcoming atmosphere and the personalized attention received during visits. The team is frequently described as helpful and patient, ensuring a comfortable and reassuring user experience for everyone. Reviewers appreciate the thorough examinations and the efficient service, including quick and painless procedures like ear wax removal. The product selection is also highly regarded, with many finding stylish glasses and receiving valuable advice on frame choices. People often mention the great after-sale service, where staff skillfully repair or adjust glasses, making the overall experience outstanding.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as professional, helpful, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the professional, helpful,... See more

Product

Users describe positive interactions with product, highlighting the high quality and excellent range of... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting staff as welcoming,... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the entire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with the eye emporium for 5 years now. The staff are really professional and helpful and there is a good choice of eye care and glasses, with a great after sale service. Sue is very welcom... See more

Rated 5 out of 5 stars

My daughter had an appointment today and we were kindly greeted by the reception staff. The actual optician Najiya had such a lovely presence and manner. My daughter is very anxious about her eyesight... See more

Rated 5 out of 5 stars

I was contacted by Kemi at Whitstable audiology offering a free hearing health check. She had an appointment available the same day. She explained everything that was going to happen in a clear an... See more

Rated 5 out of 5 stars

All the staff at John High Faversham are friendly, approachable, knowledgeable and above all, go that extra mile to ensure your experience in their branch is a great one! Special mention to Lewis... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Hearing Aid Store
  4. Optical Wholesaler
  5. Optician
  6. Sunglasses Store

About Eye Emporium

Written by the company

About Eye Emporium

Independent Opticians with stores in London & Kent. For over 25 years, we've been looking after our community's eyes, one pair at a time.


We believe that better vision and hearing are one of the key ingredients to living a more fulfilling life. We believe that everyone deserves to see and hear the world clearly and comfortably.

At Eye Emporium we’re all about going the extra mile. Going beyond just hearing and vision, and helping our patients reach their wellness goals. Every person who walks through our doors is given personalised care, so we can improve the health and wellness of our communities, one pair of eyes and ears at a time.

Making the right choice when it comes to looking for glasses can be a little overwhelming. We get it. Whether you're searching for the perfect frames to suit your face shape, or looking for styles that make a statement – we're here to help.

From clear glasses frames to modern round styles, we have the shapes and colours to suit every face and taste.

BOOK AN EYE TEST BROWSE OUR COLLECTIONS

Contact info

5.0

Excellent

TrustScore 5 out of 5

995 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(995)

268 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

John - High Opticians

I had a really good experience at John - High opticians today, Rita & Emily were very helpful & friendly.
My new glasses were sorted out in a timely fashion, i would definitely recommend this opticians
Thank you ladies

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful and informative

I have recently went the Rainham branch and I cannot tell you how amazing they are, every visit I’ve had is Wonderful, the service and staff genuinely couldn’t be improved.I had Rita help me during this recent visit, she is a lovely person , very helpful, talkative and you can tell immediately after just a conversation how knowledgeable she is about optometry, my first visit I had Angelina who was just as good! I have found it difficult choosing frames for my glasses previously but the assistance/support given here made it a lot easier!

5 November 2025
Unprompted review
Rated 5 out of 5 stars

I owe Lewis a big thank you

I owe Lewis a big thank you. On the day I asked his help, he did his best to book me in for an eye exemination and the next day I had an urgent laser surgery which saved my right eye. I’ll always be grateful.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent glasses repair job

I trod on my favourite glasses. They were pretty mangled, but I didn’t want to replace them because they fit so perfectly. So I researched online, but I found it difficult to find impartial advice on good value glasses repair.

With just previous good experience to go on, I went to the Eye Emporium in Faversham as I found them reliable in the past. They had fixed them perfectly and corrected the slant which I hadn’t expected. I’m very pleased with the results and recommend the team 😊

1 November 2025
Unprompted review
Rated 5 out of 5 stars

The staff and the care and time they…

The staff and the care and time they take with you. I was helped & advised as to which glasses were best for what I needed. Time disappeared I did not feel pressure to make my mind up. Very friendly lovely staff at Rainham branch. I would highly recommend this opticians.

25 October 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding Service

⭐️⭐️⭐️⭐️⭐️ Outstanding Service – Highly Recommend!

I had a truly great experience at Eye Emporium Opticians and Audiologists. The whole team was friendly, professional, and made me feel genuinely cared for from start to finish.

A special thanks to Maya, Saida, and Bianca — they were exceptional! Each of them showed great professionalism, kindness, and patience, explaining everything clearly and making the whole process smooth and comfortable.

It’s rare to find such a perfect balance of expertise and warmth these days. I highly recommend Eye Emporium to anyone looking for exceptional eye or hearing care. 👓👂✨

25 October 2025
Unprompted review
Rated 5 out of 5 stars

A highly professional and warm experience

My experience at John High Rainham was absolutely brilliant.

The gentleman optician was a delight and has travelled from Bristol for the day. He was very kind to my 5yr old telling her jokes and looking at her toys. The eye exam was thorough and well explained, particularly the benefits of the the eye health checks they can do to spot any problems early. With macular degeneration and cataracts in the family it's worth the extra for peace of mind. As suspected, I did need a new prescription!

The ladies (who were sisters and I'm kicking myself not to have retained their names!) in the store were so helpful in finding frames that suited. There was no beating around the bush about what didn't suit me which I very much appreciated! It's a lot of money to spend and doesn't help if people give you lip service and you end up buying something not right.

We had such lovely genuine conversations through the process, it was a really warm experience.

It was both a personable and highly expert experience by all in the team. I spoke to and saw the same people each visit and call which really does make a difference in building trust and feeling valued as a customer.

I love my new glasses and frames and it's made such a difference to my vision already. I couldn't recommend them more as a practice.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

John High Opticians (Rainham)

I want to say a huge thank you to Rita and all the staff at John High Opticians (Rainham) for their excellent service! Everyone was so friendly, helpful, and professional throughout my visit. I was especially impressed with how quickly my new glasses were ready — such a fast turnaround! I really appreciate the care and attention they gave me. Highly recommend John High Opticians (Rainham) to anyone looking for great service and quality eyewear.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Rita was so helpful

I am reviewing this for my dad.
Rita could not have been more helpful if she had tried, considering I didn’t even buy anything.
She went out of her way to help me and gave an honest opinion.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

amazing

my son came for an appointment and had an amazing experience he suffers with sen issues and he was made to feel so comfortable . the selection of glasses was amazing and he got to choose some under armour ones he was so chuffed have recommened the rainham branch to all family and friends

20 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look