Extreme Fitness Reviews 

432
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their sturdiness, excellent build, and effective performance. Many also appreciated the fast and efficient delivery, with items often arriving promptly and well-packaged. The customer service and staff are frequently highlighted for being helpful, providing great advice, and ensuring a smooth overall experience. However, some people mentioned experiencing occasional delivery delays, items being on back order, or a few items being missed or sent incorrectly. A few customers also noted instances where products arrived with minor damage or were a little beaten up.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items as substantial,... See more

Quality

Users describe positive interactions with quality, consistently praising the products as well-made,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and prompt... See more

Service

Customers consistently note positive experiences with service, describing it as fast, efficient, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and excellent service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking into getting a commercial level bench and had considered the rep 500. 2.0. Then I stumbled across what looked like the same bench but by extreme Fitness. It was a fraction of the price... See more

Rated 5 out of 5 stars

Fast delivery with a text to state when it was arriving. Only had a quick workout using the equipment but it feels very substantial. Best price I found for it online. Overall, all seems positive.

Rated 5 out of 5 stars

Really good experience, ordered the above and it was all delivered in 5 working days, including the team organising replacement bumper plates where the version I had ordered were out of stock, so my o... See more

Rated 5 out of 5 stars

Excellent service and product The order came quickly and was well packaged The product itself is perfect high quality and adjusts easily to different needs Via little 1kg blocks Is comfortable to we... See more


Company details

  1. Fitness Equipment Store

Information provided by various external sources

Extreme Fitness provides high quality fitness equipment for commercial and home gyms. We also provide a wide range of athlete gear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

432 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(432)

66 reviews in the last 12 months

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Rated 1 out of 5 stars

Never showed up

Never showed up, had to chase for answers and then told the spec I order they don't do (yet still advertised).
Then asked for a refund and still had to chase.

"Paul" (the Customer service guy) doesn't care. Just comes up with excuses.

***Edit following the reply below

No email was sent which was admitted to by Paul and only one attempt to call was made, from withheld number(multiple hours after stated) and no message with number to call back. No second call was attempted. Hence why I had to email again 24 hours later.

Item is still being advertised as available and for sale but it clearly wasn't.

The fact they are trying to justify their lies, shows why you shouldn't use this company at all!

31 January 2024
Unprompted review
Extreme Fitness logo

Reply from Extreme Fitness

Sorry you had a bad experience. We sent an email within an hour of purchase to give you different options on crossmember depth for a rack and tried to call twice when requested a callback but no answer. Customer then emailed requesting a refund which we gave without any fuss, there was no chasing at all. No excuses from our end, we try our upmost best to help any customers that purchase on our site.

Rated 2 out of 5 stars

Issue never been resolved

Issue never been resolved, promises on getting the missing parts. Assembling instructions are very poor. Luckily I only ordered one cable machine as I was planning to buy 2 of them. Not recommending this company at all. Very disappointed.

26 November 2023
Unprompted review
Rated 5 out of 5 stars

I was waiting for my belt longer than…

I was waiting for my belt longer than expected. Long story short like always deliver guy deliver to wrong adress. But Paul was amazing with helping me out and resending me new belt.
I been using my friend belt form Extreme Fitness and I know will give me new PBs at my next comp

23 November 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Paul made ordering and delivery very easy. Great cable machine and great price. Delivery driver was keen to help and carried it in for me. I tried another company before I found extreme and they only cared about the money but Paul clearly wanted to get me what I needed in my budget I will continue to buy from them. Don't think you will get better customer service anywhere else

28 October 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company, prices are great, equipment is brilliant and the customer service is outstanding, could not ask for more. I will certainly be ordering a lot more from this place.

14 August 2023
Unprompted review
Rated 4 out of 5 stars

return

Ordered a product that is sadly not quite fit for my use due to it's design, so we worked out a return.

23 May 2023
Unprompted review
Rated 5 out of 5 stars

Good company

Ordered a bench and half rack of this company, however, the bench came with a slight fault. The company were very quick to reply to my email and sent a replacement part immediately. The rack is very sturdy and of good quality. Would use again.

12 March 2023
Unprompted review
Rated 1 out of 5 stars

misleading website, poor customer service and now being ignored

the online page for some barbells was very misleading, made it appear that you were buying a set of bars at different weights when in fact you were just buying one. Didnt give you the option to select what weight you want, so they just sent a 20kg bar which wasnt what I wanted. After a few emails the agreed to take it back and as a 'way of saying thanks they wouldnt charge for the return'. We organised a date to have the bar picked up and no one arrived, Ive since sent 3 emails asking for the bar to be picked up and for my refund and had no response. Poor customer service and misleading website

18 November 2022
Unprompted review
Rated 5 out of 5 stars

Great pierce of equipment

Great pierce of equipment. The instructions could have been a little better but great bit of kit.
Was a nice quick checkout and only took 3 days to turn up.

9 October 2022
Rated 5 out of 5 stars

Good service.

There is nothing I can offer in the negative. There was an issue with a price listed online. I contacted EF and they replied first thing in the morning and sorted the issue. I placed and order and it arrived quicker than the estimated delivery. Well packaged, good condition. Good experience.

6 October 2022
Rated 5 out of 5 stars

Excellent service

Difficult to fault. Great prices and decent kit. Delivery was very quick and customer service was excellent. The squat rack I ordered had a faulty pin, which was replaced immediately with no hassle. This is the second time I've bought from Extreme and I will gladly use again.

23 September 2022

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