Ordered two outside lights through eBay, received an email from eBay stating they were safety concerns with the lights and real danger of electrocution. I contacted Extrastar through eBay they asked f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We purchased two sets of interconnecting lights for the garden unfortunately one set did not work. After contacting the company easy to return and replacement sent out promptly excellent customer serv... See more
Company replied
Bought these bulbs EXTRASTAR 6W E14 G45 LED Filament Bulb, SES Small Edison Screw Golf Ball Bulbs, 750LM, less than a year ago should be in excess of 20,000 hours hardly used and two faulty, Qualit... See more
Company replied
The products I ordered were exactly what I was looking for. There was an error with one of the items that was sent (hence dropping 1 star) but this was dealt with without any fuss or bother in a graci... See more
Company replied
Company details
- Electrical Wholesaler
- Battery Store
- Electrical Supply Store
- Electronics Store
- Lighting Store
- Lighting Wholesaler
Written by the company
ExtraStar is a respected UK-based supplier specialising in high-quality lighting and electrical products. With over 25 years of industry experience, we’ve established ourselves as a leading supplier to home stores across Europe. We’re committed to offering premium products and exceptional customer service, ensuring every experience with us meets the highest standards.
Contact info
Unit 1-4, 1 Edward Street, M7 1SN, Manchester, United Kingdom
- 01618322488
- info@extrastaruk.com
- extrastaruk.com
2.7
Poor
65 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
We purchased two sets of interconnecting lights for the garden unfortunately one set did not work. After contacting the company easy to return and replacement sent out promptly excellent customer service. The lights are just what we wanted look lovely round the garden.
14 February 2024
Reply from ExtraStar UK
Thank you for sharing your experience! We're thrilled to hear that our customer service team was able to assist you promptly and efficiently. If you have any further questions or concerns, please don't hesitate to reach out.
I will use them again
Bought some nice quality coloured lightbulbs which were delivered quickly and at a competitive price.
29 February 2024
Reply from ExtraStar UK
Thank you for sharing your positive experience with us!
Second item ordered some months later
Second item ordered some months later . Again, from initial acknowledgement of order , progress status and final delivery it was all swiftly, smoothly done
16 February 2024
Reply from ExtraStar UK
Thank you for being a returning customer! We're pleased to hear that your experience with us was smooth and efficient once again.
The extension sockets are great!
15 February 2024
Reply from ExtraStar UK
We're delighted to hear that you're enjoying our extension sockets! Thank you for choosing ExtraStar.
Reply from ExtraStar UK
Thank you for the positive feedback! We're glad you had a great experience with our service.
Reply from ExtraStar UK
We're pleased to hear that you received your order promptly and as expected. If you have any further feedback or questions, please don't hesitate to let us know. We're here to help!
Quick service & Good Customer Service
Quick service, concise and efficient instructions on fitting. Good quality for price paid. Will use again
23 January 2024
Reply from ExtraStar UK
Thanks for your positive feedback! We're delighted you had a great experience. Looking forward to serving you again soon!
All went well...
27 December 2023
Reply from ExtraStar UK
Thank you for your positive feedback! We're thrilled to hear that everything went well with your order. We appreciate your support!
Excellent service 🌟🌟🌟🌟🌟
Very reasonably priced and super fast delivery. Items were good quality and exactly what I wanted.
8 January 2024
Reply from ExtraStar UK
We're glad to know you had an excellent experience with us! Thank you for choosing us!
The plastic bag packaging was torn
The plastic bag packaging was torn.
All the bulb were still in the bag but could pull the smaller items out easily through torn edge seam. Not strong enough for Royal Mail machines. ?
5 January 2024
Reply from ExtraStar UK
Thank you for bringing this to our attention. We apologise for any inconvenience caused by the packaging. Our team is committed to improving our packaging to ensure your items arrive in perfect condition. If you need further assistance or replacement, please don't hesitate to contact us directly. Your feedback is valuable, and we appreciate your understanding.
Great products and Customer Service
I have bought around 12 x 6 way and 6 x 4 way switched surge protected extensions and they are great.
Well made and functional. No dramas with delivery or service.
Very happy with my products and with Extrastar. Hence 5 stars
29 December 2023
Reply from ExtraStar UK
Thank you for your review! We're thrilled to hear you're enjoying our surge-protected extensions. Should you need anything else, feel free to reach out. Your support means a lot to us!
Reply from ExtraStar UK
Thank you for your positive feedback!
Reply from ExtraStar UK
Appreciate your feedback! Speedy delivery is our priority.
Excellent service again.
13 December 2023
Reply from ExtraStar UK
Thanks for your continued support! Glad we could assist.
Website was easy to use and product…
Website was easy to use and product arrived quickly.
1 December 2023
Reply from ExtraStar UK
Thank you for your kind words! We're thrilled to hear you found our website user-friendly and that your product arrived swiftly. Enjoy your purchase!
Very fast and efficient
20 November 2023
Reply from ExtraStar UK
Thank you for your feedback! We're thrilled to hear that our service met your expectations. We appreciate your support!
Good quality heater and quick delivery!
21 November 2023
Reply from ExtraStar UK
Thank you for your review! We're delighted to know you're pleased with the quality of the heater and our speedy delivery service. Thank you for choosing us!
Arrived promptly day after ordering
16 November 2023
Reply from ExtraStar UK
Thank you for sharing your experience! We're thrilled to hear that your order arrived promptly.
Friendly and efficient customer…
Friendly and efficient customer service. Quick and easy replacement of my faulty lights. Unfortunately the replacement also failed so I am not impressed with the product but I cannot fault the customer service.
22 October 2023
Reply from ExtraStar UK
Thank you for your feedback! We're sorry to hear about the issue you encountered with the replacement lights. We genuinely appreciate your kind words about our customer service and regret any inconvenience caused by the product. Please contact us so we can resolve this matter promptly and ensure your satisfaction.
Received what I ordered in good time.
21 October 2023
Reply from ExtraStar UK
Thank you for sharing your positive experience! We're delighted to hear that your order arrived promptly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.