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ExpressVPN Reviews 27,061

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TrustScore 4 out of 5

4.1

VPN Service
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are particularly satisfied with the user experience, highlighting the service's reliability and ease of use. People appreciate the consistent performance with very few disruptions, making it effective for various online activities like streaming. The setup process is often described as straightforward, and many users have noted no perceptible speed reduction while using the service. However, some customers have encountered occasional issues, such as buffering or problems with specific channels and apps detecting the VPN. There are also mixed opinions regarding customer service, with some reviewers praising the helpful and prompt support, while others express frustration with the lack of phone support, difficulties in resolving technical issues, or problems with billing inquiries. A few users also mentioned dissatisfaction with recent app interface changes or occasional disconnection problems.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting its ease of setup, customization, and... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the support as excellent, helpful, and... See more

Service

Customers had ambiguous experiences with service. Many reviewers praise the continuous and reliable service,... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers praise its effectiveness, ease of use, and... See more

Technology

Users describe ambiguous interactions with technology. Many reviewers praise the technology for its speed,... See more

Based on these reviews

Rated 4 out of 5 stars

The service and product itself has been great ever since I started using it and for a reasonable price. Very few disruptions in service if any so very happy with that. However I have to put 4 stars... See more

Rated 4 out of 5 stars

I have been using Express VPN for several years. It allows me to watch UK TV in France and it generally works well. I have knocked off one star because I occasionally experience one of two problems:... See more

Rated 4 out of 5 stars

The only problem I have is that even when I choose a location in England there are some channels and apps that will not open as it tells me I am using a VPN. I find this very annoying as I have to tur... See more

Rated 4 out of 5 stars

I've been using ExpressVPN for years. With the latest Desktop install, I'm not connecting after a Windows 11 restart. I'm having to uninstall and reinstall the app in order to connect. I'm hopeful tha... See more

Company details

  1. VPN Service
  2. Internet Service Provider

About ExpressVPN

Written by the company

Screenshot-2024-03-20-at-10-32-58-AM
ExpressVPN is a Premium VPN service provider, with servers across 105+ countries.

ExpressVPN includes:
- 24/7 customer support
- Ultra-fast servers in 105+ countries
- Apps for all devices
- Best-in-class security & encryption
- Unlimited bandwidth & server switches
- 30 days risk-free! Not satisfied? Get your money back, no questions asked

Contact info

4.1

Great

TrustScore 4 out of 5

27K reviews

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Rated 5 out of 5 stars

I will not go online without it!

It’s fast and reliable protection for my computer connections. I’m surprised that some of my friends don’t use a VPN! I like that I can mask my location. And I especially like it for travel because I can connect to a local site, which is especially useful for foreign travel. For example, in Europe I can connect to European streaming services without jumping through hoops or being blocked. My VPN connection identifies me as a local. That’s a huge help. The only downside is that sometimes the IP address identifies me as a spammer. So I have to disconnect, get into the desired site, and then reconnect the VPN once I’m inside. Overall, I have no connection problems, and I feel that my communications are safe.

15 April 2026
Unprompted review
Rated 4 out of 5 stars

Better connections.

My app is staying connected for much longer durations since the latest update.

Whatever was causing the almost hourly disconnects seems to be fixed. I'm very happy to see this.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

it does not work

13 April 2026
Unprompted review
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Reply from ExpressVPN

Hi Charlie, we'd really like to help figure out what's going on. There are a few things that could cause connection issues and our team can usually sort them out pretty quickly. Reach out to us at support@expressvpn.com or through live chat on our website, and feel free to DM us on social media too so we can make sure it gets proper attention.
Take care, ExpressVPN

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