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ExpressVPN Reviews 27,065

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TrustScore 4 out of 5

4.1

VPN Service
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are particularly satisfied with the user experience, highlighting the service's reliability and ease of use. People appreciate the consistent performance with very few disruptions, making it effective for various online activities like streaming. The setup process is often described as straightforward, and many users have noted no perceptible speed reduction while using the service. However, some customers have encountered occasional issues, such as buffering or problems with specific channels and apps detecting the VPN. There are also mixed opinions regarding customer service, with some reviewers praising the helpful and prompt support, while others express frustration with the lack of phone support, difficulties in resolving technical issues, or problems with billing inquiries. A few users also mentioned dissatisfaction with recent app interface changes or occasional disconnection problems.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting its ease of setup, customization, and... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the support as excellent, helpful, and... See more

Service

Customers had ambiguous experiences with service. Many reviewers praise the continuous and reliable service,... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers praise its effectiveness, ease of use, and... See more

Technology

Users describe ambiguous interactions with technology. Many reviewers praise the technology for its speed,... See more

Based on these reviews

Rated 4 out of 5 stars

The service and product itself has been great ever since I started using it and for a reasonable price. Very few disruptions in service if any so very happy with that. However I have to put 4 stars... See more

Rated 4 out of 5 stars

I have been using Express VPN for several years. It allows me to watch UK TV in France and it generally works well. I have knocked off one star because I occasionally experience one of two problems:... See more

Rated 4 out of 5 stars

The only problem I have is that even when I choose a location in England there are some channels and apps that will not open as it tells me I am using a VPN. I find this very annoying as I have to tur... See more

Rated 4 out of 5 stars

I've been using ExpressVPN for years. With the latest Desktop install, I'm not connecting after a Windows 11 restart. I'm having to uninstall and reinstall the app in order to connect. I'm hopeful tha... See more

Company details

  1. VPN Service
  2. Internet Service Provider

About ExpressVPN

Written by the company

Screenshot-2024-03-20-at-10-32-58-AM
ExpressVPN is a Premium VPN service provider, with servers across 105+ countries.

ExpressVPN includes:
- 24/7 customer support
- Ultra-fast servers in 105+ countries
- Apps for all devices
- Best-in-class security & encryption
- Unlimited bandwidth & server switches
- 30 days risk-free! Not satisfied? Get your money back, no questions asked

Contact info

4.1

Great

TrustScore 4 out of 5

27K reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Just be sure you are always using the…

Just be sure you are always using the most current version and you can rest assured that you will be protected. I have been with this VPN for years and it continues to improve. Those who want to invade our systems improve also. That’s why I stay with a VPN that stays up to date on threats and invasion.

19 April 2026
Unprompted review
Rated 3 out of 5 stars

still trying the product

19 April 2026
Unprompted review
ExpressVPN logo

Reply from ExpressVPN

Hi Roy, glad you're giving us a go! While you're testing, here are a couple of tips to get the most out of it: Lightway protocol tends to give the best balance of speed and security, and connecting to a server near your actual location will usually give you the fastest speeds. If you run into anything or have questions as you explore the features, our team at support@expressvpn.com and live chat on our website are available 24/7. You can also DM us on social media. We hope you enjoy the experience!
The ExpressVPN Team

Rated 3 out of 5 stars

When for some reason I have to reset my…

When for some reason I have to reset my desktop windows 11 computer, it's very hard to reinstall and use the VPN. The main screen is trying to sell me service and it is very complicated to re-use the app. All I get is screen trying to sell me the app. and is very confusing to reinstall.

1 December 2025
Unprompted review
Rated 2 out of 5 stars

I've been using for years

I've been using for years. Now when I connect to anywhere, my speed has tanked. If I use the new client, no problem. If I use my relatively new VPN router, its worse than old dialup service. Its been working great for a year. So I log into the website and they are pushing their VPN router with a monthly service fee. Seems a bit sketchy.

18 April 2026
Unprompted review
ExpressVPN logo

Reply from ExpressVPN

Hi Tom, we understand why the timing feels suspicious, and we want to address it directly. The speed difference between your desktop client and VPN router is almost certainly a configuration or firmware issue, not a deliberate push to sell you new hardware. VPN routers handle encryption at the hardware level, so even a minor firmware update or protocol mismatch can significantly impact performance. Our team at support@expressvpn.com can run through your router model, firmware version, and protocol settings to get your speeds back where they were. DM us on social media too and we'll make sure someone experienced picks this up. You've been with us for years and we want to keep it that way.
ExpressVPN Team

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