Express Heat Therapy Reviews 31

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, thoughtful design, and effectiveness, particularly for pain management and warmth. Many appreciate the reusability and portability of the heating pads, finding them to be a game-changer for various needs, from soothing knee pain to keeping hands warm during cold seasons. The staff also receives frequent commendation for their helpfulness and friendly service, providing clear explanations and demonstrations of the products. However, some customers were not happy with the practicality of the devices, mentioning that the heat pads take as long to recharge as they do to use. A few people also reported issues with products not working upon purchase and difficulties with exchanges or refunds.

What people talk about most

Product

Consumers find the product to be positive, with many praising its effectiveness for pain management and... See more

Quality

Clients share positive opinions on quality, with many praising the products as high-quality, long-lasting,... See more

Based on these reviews

Rated 5 out of 5 stars

Ingenious product! Works really well and is environmentally responsible with how it can be reused. I especially like the neck brace pouch. Well thought out design and wwll made. Highly recommend!

Rated 5 out of 5 stars

I bought a heating pad for my sister since she struggles with the cold weather in the winter. I really enjoyed the demonstration and will definitely be grabbing more in the future

Rated 5 out of 5 stars

The staff were really helpful and explained the difference between the different products that were being offered. They demonstrated the many use cases for the hand warmers.

Rated 5 out of 5 stars

I don't understand how other people hate this product. it's simple to use that involves just pushing a button back and forth and works right away. i bought this at a show a few weeks ago and use hands... See more

Rated 1 out of 5 stars

Absolute trash. Their customer service tries to wear you down so you give up on trying to return to get a refund they promise in person. They will try to force you to pay for shipping and mail back 6l... See more

Rated 1 out of 5 stars

Product is overpriced and not at all convenient. Sales people use persuasive tactics to sell you on the idea but the heat pads take just as long to recharge as they do to use!

Rated 1 out of 5 stars

The heating pad never worked from when I bought it and can't get an exchange or refund. Not worth it!!!!

Company replied

Rated 5 out of 5 stars

I initially bought this for my dad to soothe his knee pain, but I ended up using it to loosen up my muscles before I play sports and noticed it also improved my flexibility.

Company replied

Rated 5 out of 5 stars

Express heat therapy has changed my view on heating products. After a long days of standing my feet, the quick to use and portable heat pads have been a game changer! Overall 9.5/10 product, would rec... See more

Rated 5 out of 5 stars

These products have made a difference in the quality of my pain management they are great and I love that they are reusable

Rated 5 out of 5 stars

I’ve had so much pain in my right foot since getting older. A friend recommended I get express heat therapy for it. They have ones for the feet! It works wonders!


Company details

Written by the company

Express Heat Therapy is the leading distributor of instant heat pads. Striving to bring comfort to people of all ages, Express Heat Therapy offers a unique all-natural solution to your aches and pains. Instant, portable and reusable heating pads that will heat up instantly without the need of a microwave or an electric outlet.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

31 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ingenious product!

Ingenious product!
Works really well and is environmentally responsible with how it can be reused.
I especially like the neck brace pouch. Well thought out design and wwll made. Highly recommend!

24 January 2026
Unprompted review
Rated 1 out of 5 stars

NO to express heat therapy

Product is overpriced and not at all convenient. Sales people use persuasive tactics to sell you on the idea but the heat pads take just as long to recharge as they do to use!

22 December 2025
Unprompted review
Rated 5 out of 5 stars

how can you say no to heat

I don't understand how other people hate this product. it's simple to use that involves just pushing a button back and forth and works right away. i bought this at a show a few weeks ago and use hands and back warmer when im on the road especially the cold season is back. would 100% recommend this to anybody out for work

8 November 2025
Unprompted review
Rated 1 out of 5 stars

Not worth it. Faulty technology

The heating pad never worked from when I bought it and can't get an exchange or refund.
Not worth it!!!!

24 October 2025
Unprompted review
Express Heat Therapy logo

Reply from Express Heat Therapy

Hi Joanne, can you please contact us on whatapp 437-577-5050 I'll look into this and help you resolve it

Rated 1 out of 5 stars

Absolute trash, worse customer service

Absolute trash. Their customer service tries to wear you down so you give up on trying to return to get a refund they promise in person. They will try to force you to pay for shipping and mail back 6lbs+ of items rather than accept the items in person so that it’s too expensive to ship/return. I stored one on top of another and it activated so I couldn’t even use it when I needed it. It’s just not a practical device.

24 August 2025
Unprompted review
Rated 5 out of 5 stars

A must try

Express heat therapy has changed my view on heating products. After a long days of standing my feet, the quick to use and portable heat pads have been a game changer! Overall 9.5/10 product, would recommend!!!

23 June 2025
Unprompted review
Rated 5 out of 5 stars

I initially bought this for my dad to…

I initially bought this for my dad to soothe his knee pain, but I ended up using it to loosen up my muscles before I play sports and noticed it also improved my flexibility.

4 May 2025
Unprompted review
Express Heat Therapy logo

Reply from Express Heat Therapy

Thank you! Im glad you are enjoying it as well!

Rated 5 out of 5 stars

great product

this helps with my muscle aches and when my body gets sore. i often get my muscle tensed up from work, so this provides me immediate relief when i need it

9 February 2025
Unprompted review
Express Heat Therapy logo

Reply from Express Heat Therapy

Thank you for sharing! So happy our products are helping!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look