Express Car Rental Reviews 6,846

Express car rental handled business in very professional manner. Everything was good including the car price.

The company is totally unreliable. Car was delivered much later than the agreed time and there was no notification that it would be late. It was dirty and clearly was not washed between rentals. This is a second time that this has happened so we will not use Express cars again.My advice is to avoid them even if you pay a little more.

The car the company was substandard. It sounded rough, overall in poor condition and eventually the engine management light came on.
It was reported to the company who replaced the car. The man from the company admitted that he would have been embarrassed to release that vehicle to a customer.
While the replacement vehicle was in better mechanical condition, there was still cosmetic damage to the car and boot liner.
Honestly not impressed.

Everything was very smooth with Express Car Rental. The van that we got was quite new and in good conditions to use.

A fantastic company that, unlike its competitors, doesn't pursue aggressive marketing strategies. No one here pushes customers into unnecessary extra costs or tries to profit from everything. Returns are stress-free. Customers aren't charged extra for damage they didn't cause. The staff is very polite and reliable.
Renting with Express is a pure, stress-free experience..

Very polite staff !
Excellent communication!
Highly recommended !

the car was good although it was not the car that i ordered. pick up was rough and in drop off the driver was 2 hours late.

The only thing maybe can be improved it is the place to collect the car to be sent by email before you arrive the airport, I think this can be very handy, as we were a lit struggled to find the car. otherwise everything was nice and worked perfectly.

In general Express Car Rental provides good service in reasonable price. Downside is a lack of counters at the airports or nearby, pretty high mileage of vehicles being in service, and no full-to-full tank policy. The personnel is polite, helpful and professional.

Was easy to follow with the instructions, we actually ended up parking up on our return and the man came to find us with no complaints. I think it was a great service recommended to everyone

1. Relatively low rental price.
2. The car is brand new and in excellent condition with minimal mileage.
3. Quick deposit refund.
That's all the positives.
According to the terms and conditions described in the voucher, the meeting point was Krakow train station at 2:00 PM. We arrived 10 minutes early, but the car wasn't there. At 2:00 PM, it wasn't there.
At 2:15 PM, we started getting worried and called the office. It was very difficult to get through, and the conversation was in Polish, which we barely understood. We didn't find out anything about the car's arrival. We were getting ready to go to the airport to rent another car. The car arrived at 2:30 PM, and the driver offered no apologies. The rental and deposit payment were successful, and everything was processed quickly, but all the documents (registration and insurance) were sent via email. I can't quite imagine how I would present the documents if I had to deal with the police. We received the car with minimal fuel, so upon leaving Krakow, we had to immediately look for a gas station. The road trip went well; we visited three countries. The car was returned on time and without any problems.
A month and a half later, I received a message from the company stating that we had an outstanding debt. After I objected, they threatened to "refer this matter to an external debt collection agency." I emailed all the known addresses and received a response from the accounting department stating that there was a fine for driving on the motorway without paying. Of course, I paid it immediately. But I warned them in advance that we would be in several countries – they could have reminded me to pay online. Furthermore, the car's license plate contained a character – either a 0 or the letter O. The fine was for paying too late or for actually confusing the letter and number when paying online.
I was hoping that after the payment issue was resolved, there would be an apology. But no, that's why the message turned out so long.
Bottom line: I had a negative experience. I will not use their services again and I don't recommend them to anyone, despite the lower price.

Great value for your money. Professional service and helpful staff.

We hired an economy car from Tórun Railway station and dropped it at Warsaw airport which was exactly what we wanted. The waiting time at pickup and drop off was acceptable and the personnel were courteous and efficient. We had no problems with the car although it was fairly well used, with dents and missing hub caps. The service was excellent and I would happily used this company again.

Fraudulent company. They manipulate credit card terminals to make it seem like no deposit (€1200) can be provided, forcing us to take out additional full coverage insurance (€300), even though we already had insurance through CarJet (the agency that handles online bookings).

Very good rental

We rented the car for 2 weeks and we had no issues during the entire time. Car was new and in good condition. People in the office were responsive, although we had bit delay during the pick up, as it was extremely busy, the check out went very smooth. I would definitely recommend the company. Their prices are very competitive, nice and friendly staff and good fleet.

Pick up was a bit hard to find the meeting place but the drop off was quick n easy

I've used express.pl twice already. I've been very satisfied both times.

The cars have been great. The system and procedures have been simple, clear and punctual. The staff has been fantastic: kind, helpful, and with excellent command of English.

I'd pick express.pl again without any doubt.

Very simple process