the hydro bottle only had 6 cycles and the battery would be flat exposure lab replaced the base quickly and the new one seems ok getting more cycles per charge
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Review summary
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Based on these reviews
I purchased the hydrolab bottle. Unfortunately it didn’t charge. Exposure lab were attentive and worked with me to resolve the issue.
Company replied
The information, the presentation, the video about this product ticked all the boxes. An informative website and when I did make contact via email I received a good friendly clear answers to my questi... See more
Company replied
I was impressed how quickly I received my Hydro bottle in the post which was a bonus as I was keen to get started on my new health journey. I really love the bottle it makes me feel confident... See more
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Company details
Written by the company
At ExposureLab, we believe that optimal health isn’t a luxury - it’s a choice. Our mission is to empower you with cutting-edge biohacking tools designed to enhance your performance, recovery, and overall well-being. Whether it’s through grounding, cold therapy, red light therapy, or other performance-enhancing innovations, we help you tap into the science of human optimisation so you can feel, perform, and live at your peak.
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3.6
Average
93 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Tshirts are well made
Tshirts are well made. The sayings are just wonderful
6 April 2026
Unprompted review
Absolutely love selfwear tshirts
Absolutely love selfwear tshirts, the material is thick and is great quality! They also wash up great. I’ll definitely be buying more :)
3 April 2026
Unprompted review
Bought two t shirts
Bought two t shirts. Well made, inspiring messages, and so soft to wear.
If you want a loose t shirt, then go up a size. Good quality all round and will buy again. My regards to you.
26 February 2026
Unprompted review
High quality. Spread the love!
The t-shirts are high quality and have great messages on them. I enjoy seeing people smile whenever I wear them and love to spread positivity around. Shopping was fast. Fantastic price point. Highly recommend!
31 March 2026
Unprompted review
I always get really good positive…
I always get really good positive comments from strangers when wearing my selfawear Tees they are good quality - true to size and have some great meaning , the team are always happy to help if anything isn’t right - as a person who has had challenging mental health over the years I love that these tees are a conversation starter and hopefully help brighten someone’s day - the do mine 😊
25 February 2026
Unprompted review
The quality of the shirts are…excellent
The quality of the shirts are excellent. I love all the messages and wear my shirts Thursdays with my colleagues at school for a 'kind shirt thursday' day each week. Price is also excellent!
29 March 2026
Unprompted review
Great product
Great product! Have recommended hydrolab to other people. 👍
29 March 2026
Unprompted review
Really happy
I love the fit of my tshirt, in the past some of the tshirts I have bought online have not been true to size, even when I bought 2 of the same size.
I'll definitely buy again, the clothes are soft and comfy and the messages are perfect!
1 March 2026
Unprompted review
Great quality, highly recommended!!
Great quality material. Highly recommended. I’ll be buying more.
10 March 2026
Unprompted review
I love the message this company is…
I love the message this company is spreading.
The jumpers and hoodies are so comfy and warm, I have had heaps of comments on my llama jumpers. The shirts are great quality too
28 March 2026
Unprompted review
You need what others can feel and see
The tops they sell are amazing
I’m so proud to wear them, as I battle chronic depression and anxiety
So if wearing a top and someone behind me reads tha it will be ok
I fee I’m at least giving back
The quality and sizing is perfect
And the team and purchase process online was so easy and delivery super quick
10 stars all round
24 March 2026
Unprompted review
I've been trying to contact sent so…
I've been trying to contact sent so many emails to Charles Dominique as my hydrogen bottle just exploded in the refrigerator yesterday no fault of mine, & no-one cares about me or take the time to respond back to help me resolve this issue just ignore me I wouldn't recommend you to anyone I have sent photos with the emails I'd really appreciate if someone would respond asap to me either a full refund or replacement of a new hydrogen bottle
23 March 2026
Unprompted review
Reply from Exposure Lab
Hi there,
We’re really sorry to hear about this experience, that would have been quite concerning, and we completely understand why you’d want this resolved quickly.
Please know you’re not being ignored. Our team is actively working on your case, and we appreciate you sending through the photos. We’ll respond to you as soon as possible with the next steps to get this sorted.
Thank you for your patience while we look into this matter.
– The Exposure Lab Australia Team 💛
Health Journey
I was impressed how quickly I received my Hydro bottle in the post which was a bonus as I was keen to get started on my new health journey.
I really love the bottle it makes me feel confident that I'm getting the best kind of water into my system that I can .
I just love watching the bubbles burr up to the top and the blue light it's quite mesmerising.
I have no regrets buying it and I know my body thanks me each time I drink the water .
The design is good and I'm happy with the purchase .
17 March 2026
Unprompted review
Reply from Exposure Lab
Hi Gayle,
Thank you so much for the beautiful review! 💛 We’re thrilled to hear your Hydrolab arrived quickly and that you’ve been enjoying it as part of your health journey.
It’s great to know you’re loving the design and those mesmerising bubbles, such a satisfying part of the experience! Most of all, we’re so glad it’s helping you feel confident about what you’re putting into your body.
We truly appreciate you sharing this with us and are so happy you’re loving your purchase.
– The Exposure Lab Australia Team
good customer service
the hydro bottle only had 6 cycles and the battery would be flat exposure lab replaced the base quickly and the new one seems ok getting more cycles per charge
13 March 2026
Unprompted review
Reply from Exposure Lab
Hi David,
Thanks for taking the time to share your experience and for the kind words about our customer service, we really appreciate it. We always strive to help in any way we can and make sure our customers are looked after.
We're glad to hear the replacement base was sent out quickly and that the new one seems to be giving you more cycles per charge.
Hopefully that has fully sorted the concern for you.
If you do run into any other issues or have any questions down the line, please feel free to send us an email and our team will be happy to help.
– The Exposure Lab Australia Team 💛
No more crash and burn
I've only been using hydrolab for about a fortnight and already I am now sleeping a solid 7-8hrs every night. I'm more alert during the day now and no longer have that constant fatigue and tiredness feeling that seemed to follow me around every day. I feel invigorated and have finally been able to return to daily walks as I now have extra energy to burn.
12 February 2026
Unprompted review
Reply from Exposure Lab
Here’s a warm, engaging 5-star reply that really acknowledges his experience:
Hi there,
Thank you so much for sharing this, we’re absolutely thrilled to hear about the positive changes you’ve noticed in such a short time.
Sleeping a solid 7–8 hours, feeling more alert during the day, and having the energy to get back into your daily walks is incredible to hear.
“No more crash and burn” is exactly the kind of outcome we love seeing our community experience. It’s fantastic that Hydrolab has helped you feel invigorated and back to doing the things you enjoy.
We truly appreciate you taking the time to leave this review, it means a lot to us. 💛
– The Exposure Lab Australia Team
Long shipping wait time from China
Long shipping wait time from China, not Australua as advertised, 2 months wait,product leaked, will not refund because water has been placed in bottle. They offered to replace base even though the base cannot be unscrewed, due to faulty seal. Nit a good experience although communication is their best offering. Would not recommend this company
9 January 2026
Unprompted review
Reply from Exposure Lab
Hi Dawn,
We’re sorry to hear this has been your experience and appreciate the opportunity to clarify a few points.
Due to high demand at the time of your order, your bottle was dispatched from our international warehouse to avoid further delays and ensure faster delivery.
Regarding the leak, our process is to troubleshoot first and, if the issue cannot be resolved, offer a replacement base. This is the appropriate remedy under our policy. Refunds are not offered once a bottle has been filled and used, which is standard for this type of product.
While the outcome may not have been what you were hoping for, we did offer a replacement solution in line with our warranty policy and maintained communication throughout.
We’re sorry the experience didn’t meet your expectations and we respect your feedback.
– The Exposure Lab Australia Team
Leaky hydrogen bottles with the lid off…
Leaky hydrogen bottles with the lid off and despite watching the video. Ive sent videos as requested. A week later no response. Ive asked for a refund as clearly i cant give these x3 as gifts as planned.
12 January 2026
Unprompted review
Reply from Exposure Lab
Hi Lisa,
We sincerely apologise for the inconvenience you’ve experienced, we understand how frustrating this must be, especially with the bottles intended as gifts.
Our customer support team is currently in touch with you and will assist further to get this sorted as quickly as possible.
Thank you for sending through the videos as requested, and we’re sorry for the delay in response.
Please rest assured we’re working to resolve this for you.
– The Exposure Lab Australia Team
A welcome boost
Good service
Quality product and at 75years of age a welcome boost
3 November 2025
Unprompted review
Reply from Exposure Lab
Hi Cynthia,
Thank you so much for the lovely review! We're really glad to hear you’re enjoying the product and that it’s given you a welcome boost, that truly makes our day.
We also appreciate your kind words about our service. Wishing you many more great experiences ahead! 💛
Cheers,
The Exposure Lab Australia Team
Dishonesty and greed
Sadly, after reading all reviews it now seems much of what they claim in their public advertising is not true.
Australian shipping...not honest.
I wish I had read Trust pilot one star comments before ordering my paid for Hydrogen bottle, WHICH IM STILL WAITING FOR ...POSTED FROM CHINA, NOT AUSTRALIA... over 3 weeks.
Customer service is likely automated... so next step if any issues with bottle, like others, will be a detailed complaint and report to Australian Dept of Consumer Affairs for misleading and false advertising, for a start.
We need to look for patterns in people, and especially companies.
7 December 2025
Unprompted review
Reply from Exposure Lab
Hi Mike,
We’re sorry to hear this has been your experience, and we appreciate the chance to clarify a few things.
During our recent sale, our local Australian warehouse faced temporary backlogs, so your bottle was shipped from our international warehouse to avoid further delays and get it to you ASAP. We understand this wasn’t what you expected, but the intention was to speed up delivery, not the opposite.
Our customer service team is fully human, not automated, and we genuinely do our best to respond quickly and honestly. We’re sorry if it hasn’t come across that way to you.
We also want to be clear that we are not being dishonest or misleading in any way, and we take these kinds of concerns very seriously. If you choose to proceed with a complaint, we respect your decision and will cooperate fully, as we stand behind our advertising and processes.
We hope your bottle arrives shortly and meets your expectations, and we’re here to help with anything further you may need.
Cheers,
The Exposure Lab Australia Team
Major Quality control issues
Ordered two bottles. One had a leaking base, which they replaced. The other came with a damaged charging cable connector. The charging cable is proprietary so I couldn’t just use another one. They replaced the base but refused to replace the cable because they “only replace one thing per order”. Had I ordered one bottle at a time they would have replaced both defective items. Nor would they accept a return because I tried to fix the defective cable.
Caveat emptor.
6 December 2025
Unprompted review
Reply from Exposure Lab
Hi Marie,
Thanks for sharing your feedback. We’re genuinely sorry this has been your experience, and we appreciate the opportunity to clarify our process.
We did replace the leaking base on one bottle, and we understand the frustration with the damaged charging cable on the second. Our warranty policy covers one replacement item per order, and we do stand by that policy to ensure fairness and consistency across all customers. We’re sorry if that wasn’t the outcome you were hoping for.
We also couldn’t approve a return after the cable had been altered, as modified items fall outside warranty conditions. We understand this situation has been disappointing, but we’re committed to following our policies as clearly and consistently as possible.
We’re truly sorry for the inconvenience.
– The Exposure Lab Australia Team
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