Bro, should have read the review here. LOL the business makes money by giving you a fake price and then confirming with a higher price. Believe me, when I say you'll regret using them, I used Skyscann... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not only have I gotten multiple emails of the same information but anytime I click on view my trip from those emails, it shows no trips. Honestly, I almost didn’t think I got the flights until I do... See more
Company replied
Booking was okay. while the cost was cheaper than on other websites, the is difficulty now when dealing with the airline to manage things like baggage, seats, etc. The website was cluttered and... See more
Company replied
the booking process was fine, hence the 5 star. The service of Spirit airline however, was not great. terrible plane seats (seat cushion was old and flat), no complimentary free snacks at all, the p... See more
Company replied
Company details
Information provided by various external sources
ExploreTrip was listed as a "Great" by verified customers in TrustPilot, ExploreTrip has more than 60% "Excellent" ratings to buy cheap air tickets from USA and Canada to any part of the world. ExploreTrip.com offers consolidator fares rated best online travel portal with utmost customer satisfaction. Book your flight today.
Contact info
4000 East Third Ave, Ste 650, Foster City, 94404, California, United States
- 1866-855-3984
- escalations@exploretrip.com
- exploretrip.com
3.1
Average
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible… During my reservation I never…
Terrible… During my reservation I never opted for travel insurance and they charged me for travel insurance. Right after the reservation and spoke with the support person and they said that the refund has been initiated and it takes 6 billing cycles to get my refund back. Till now I didn’t receive my refund and the support lady “tina” she knows nothing and give false information when ever I speak with her. I asked her to connect me to the right person and without informing anything she kept me on hold for long time and no response. I never prefer this anymore.
8 June 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you and thank you for your feedback.
One of our travel experts will call you shortly with a prompt assistance.
We appreciate your business with us.
Thank You,
Exploretrip
UNRELIABLE.TERRIBLE CUSTOMER SERVICE
UNRELIABLE. TERRIBLE CUSTOMER SERVICE
I tried booking a ticket with this agency only to find out my booking did not go through. And the only way I found out is because I did not see the charges from my credit card. THE AGENCY DID NOT EVEN TRY TO CONTACT ME TO LET ME KNOW THAT MY BOOKING DID NOT GO THROUGH. When I called them to see if I can book the same non-stop flight (preferably since I’m traveling with an infant and toddlers on a 13hr flight) they offered me the same flight but waaay expensive and they couldn’t even be responsible enough for their mistake. DO NOT BOOK WITH THIS AGENCY ESPECIALLY IF YOU ARE TRAVELLING WITH SPECIFIC NEEDS!!!
8 June 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
Its such a scam
Its such a scam.
I bought a ticket from them and i got a layover form airport to a other one THAT NOT EVEN IN THE SAME STATE. when i called to ask about if I could switch to a different one that that was the the one I wanted and I will to pay the difference. they just told me I just had to buy a other ticket.
6 June 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
Terrible customer service
Terrible customer service. I call them many times and hanged up on my face. They didnt answer my questions and no help.
Finally Carol help me for everything! Only 5 stars for Carol.
5 June 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
AVOID, NOT RELIABLE!
I would have gave 0 rating if it was an option. Do yourself a favor and avoid Explore Trip. I booked a ticket with them with confirmation number, only to receive a call from them the next day, saying that my ticket is not available anymore and if I still want it, I should pay $600 more!
27 May 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
Don't trust them.
If I were writing this in March of last year, I might have said that the people at explore trip were very helpful. In March of 2020 they managed to get me a refund of my international flight cost... Or so they said. I I still have not received the refund... And every time I call it's the same story. No answers, no idea where my refund is... And they ask me to wait a bit longer. Ridiculous.
27 May 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you and thank you for your feedback.
Please allow us a week to investigate and resolve this.
We truly apologise for all the difficulties that you may have faced in this matter.
We appreciate your business with us.
Thank you,
Exploretrip
Horrible customer service
Horrible customer service, everyone is rude, they yell at you and even though it's covid they keep charging me for the changes I've made (because of travel restrictions). Do not use this channel ever
25 May 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you and thank you for your feedback.
One of our travel experts will call you shortly with a prompt assistance.
We appreciate your business with us.
Thank You,
Exploretrip
Scam
Scam, please stay away from exploretrip, very pathetic customer support. They will loot you for cancellation or rebooking(ou literally buy a new ticket)
25 May 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
Beware.its a scam
Beware.. its a scam.. i had a very bad experience with exploretrip. Please dont fall into a trap with this company. I have booked my flight to india in march 2021 to fly around july 2021 and return in august 2021 for Qatar airways through these people. First i was charged 1250$ On my credit card and not issued a ticket. When i had followed up with them and asked for the itenary, they said the prices went up and now i have to pay more to get the confirmed ticket. I felt deceived but couldnot do anything, so i paid the difference and got the ticket issued. Now, due to the current covid crisis in india and travel ban into the united states, i had to change my travel plans. So i contacted them back and asked for a refund/ airline credit/ reschedule of the dates. For refund, each time they will give me a different quote- one time one customer care guy will say you will get 650$ back and next time other guy would say you will get 750$
Airline credit- they say qatar is not offering as the flight is on schedule, which is totally wrong as i have contacted qatar directly and they said they are offering that
Reschedule- each time the customer care guy will give us a new quote. Some would say there is a penalty that the airline is charging - which is again not true as qatar airlines confirmed me that they are not charging anything to reschedule, some would say the fare difference is around 550$- 750$ which is like outrageous as qatar website has much lesser prices. When asked about this the exploretrip guys would say that for fresh ticket and yours is confirmed ticket. Im really tired and fed up with the customer care service. They will charge you outrageous amounts to reschedule/ change your bookings and on top of that the scream and shout at you as you don’t have any knowledge. One of the worst experiences i had till date and my issue is not yet resolved..
24 May 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
STAY AWAY. Absolute scam.
STAY AWAY. Total scam company.
We purchased tickets and opted to pay for travel insurance due to the unpredictability of the pandemic. Low and behold they charge us for the ticket, but purposely don't charge for the insurance. Now we're left without a policy number for travel guard and cannot file a claim to refund our tickets.
Now when we call they hang up on us, are incredibly rude, and try to tell us its OUR fault.
Stay away, this is a total scam.
21 May 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you and thank you for your feedback.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
One of our travel experts will call you shortly with a prompt assistance.
We appreciate your business with us.
Thank You,
Exploretrip
Booked/charged me for a fake ticket
I just arrived at San Jose airport and they said there’s no record of me being booked on my flight. I booked and paid via Explore Trip and have a booking confirmation and payment receipt.
Explore Trip are impossible to contact (phone number doesn’t work and you can’t DM them on Twitter or FB)
Amazing that Sky Scanner would partner with what’s clearly a scam company.
19 May 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you and thank you for your feedback.
One of our travel experts will call you within 48 hours with a prompt assistance.
We appreciate your business with us.
Thank You,
Stay away
We took a flight for the 18 march 2020, could'nt fly so we moved our date with a 500$ fees or we loose our flight at all. After i called back in junuary because they gave me until 31 junuary 2021, they want me to pay another 100$ per person, fortunately i only paid 20$ at the end. My tickets are expiring in June. There is no way to get a refund even if my flight company is shutdown, maybe bankrupt. You have a duty to your costumer never buy with a third party again, better pay more than being stuck with those thieves! They want you to pay more and more but we know that this money go straight to their pocket.
15 May 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you and thank you for your feedback.
One of our travel experts will call you shortly with a prompt assistance.
We appreciate your business with us.
Thank You,
STAY AWAY ITS A SCAM THEY WILL TAKE YOUR MONEY
Stay away big scam they will cancel your trip and no refund what’s so ever your only way out is dispute the transaction the worst people to deal with if you buy from these guys you will have nightmares
Their customer service are thieves and disrespectful once they charge your card they don’t know you anymore and treat you like you got robbed if you want to save your self money and a headache don’t book thru these thieves I have never dealt with anyone like them and never head such a nightmare
14 May 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
Exploretrip agency = Thieves
I booked a round trip with Exploretrip agency. Unfortunately the airline cancelled my return flight due to Covid. So I called Exploretrip agency and asked them for a refund since I wasn’t the one who cancelled the flight. They also couldn’t find me any available flights for that same day. This is what one of them said while shouting at me:
“You will not get a refund! You called a few times so stop calling us!” I asked to speak to a supervisor. “I will not transfer you to the supervisor and will hang up the phone now. Byeeee”.
I called back to file a complaint and the next customer service personnel had the same aggressive behavior. If it wasn’t for my bank protecting me Exploretrip would have STOLE my money. Stay away from this agency at all cost. Hope this will help.
12 May 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
Please be informed that the partial refund is in progrees and should reflect in your account shortly.
We appreciate your patience and understanding.
Thank You,
Exploretrip
Very disappointing- never again
Terrible customer service, asked to talk to a supervisor multiple times, no luck. Over charged for my trip that was canceled due Covid last year, now I m paying half of the ticket price so I can reschedule my plane ticket this summer. I never paid so much money for a plane ticket in my life! Apparently there is nothing I can do at this point. Stay away people!
11 May 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you and thank you for your feedback.
One of our supervisors will call you shortly with a prompt assistance.
We appreciate your business with us.
Thank You,
Exploretrip
Don't book with them
I booked a ticket with them in Feb 2020, paid another $900 as a cancellation charge on Mar 17 and was promised a refund back in couple of months. It has been a year, I have neither received the original amount back neither the cancellation charges.
After exploretrip’s reply-
I got similar reply last September when I filed for chargeback that someone will contact me right away, no one has contacted, only I have reached multiple times and only wasted my time and energy.
June 8 Update -
Explore trip mentioned on May 17 "For any other queries , please write to us at an email. Please be informed that the customer would receive a call back from the CB team soon to settle this issue."
Well it has been 3 weeks and still no response. I shouldn't be surprised.
10 May 2021
Unprompted review
Reply from ExploreTrip
Dear Deborah,
We regret the inconvenience caused to the customer.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
While we were in the process of trying to get a refund with the airline, the customer filed a chargeback with the bank for the ticket amount and this inhibited our effort to process the refund.
Hence, this case would now be handled by our Chargeback team in coordination with the client and the bank.
For any other queries , please write to us at escalations@exploretrip.com
Please be informed that the customer would receive a call back from the CB team soon to settle this issue.
However, if the Customer has any concern pertaining to chargeback they can send an email to cb@exploretrip.com .We assure to provide full co-operation in resolving this case.
We appreciate your role in bringing this to our notice.
Thank You,
Exploretrip
This company is scam they still people…
This company is scam they still people money and hold them at ransom to get more money from. U.
Don't use they service
Don't ever think about use this company in ur life time
10 May 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
ExploreTrip is a scam!
This "booking agent" is a complete scam. Absolutely do not use them to book a flight and rather work with a more reputable company. This "agency" charged my credit card but never made the booking with the airline, and further they never contact me, leaving me stranded in Mexico City without a flight back to the United States.
9 May 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
TERRIBLE SERVICE? DO NOT USE THEM
TERRIBLE SERVICE?? SCAM!!! DO NOT USE THEM!!
I booked my roundtrip via Skyscanner and I selected ExploreTrip. I paid with a mastercard and i received my confirmation. i went to the airport to board my flight and my flight was cancel without my knowledge. When I contacted ExploreTrip they appologize and agree to give me ANOTHER DAY AT A HIGHER PRICE & I TOLD THEM I WANT MY REFUND. They told me i would get my refund within 7 business days and it has been over 14 days and i am still WAITING ON MY MONEY AFTER MANY CALLS AND EMAIL.
7 May 2021
Unprompted review
Explore trip is big scam
Explore trip is big scam. If we cancel a ticket to hold refund we need to pay reassurance charges and again to reschedule a flight again they charge so much money.
It’s a big scam. Even though there is a travel ban they say flight is not cancelled that is our rule. Never book with this agency.
1 May 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.