Explore Learning Reviews 2,406

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the service. Reviewers are particularly impressed with the quality of the product and the exceptional customer service. However, some customers also noted issues with inconsistent tutors and a few people were dissatisfied with the management's handling of certain situations, including service termination and communication. There were also occasional reports of unengaging online sessions due to tutors keeping cameras off.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, friendliness, and engaging... See more

User experience

Customers consistently note positive experiences with the user experience. Many praise the flexibility of... See more

Service

Clients share positive opinions on service, often highlighting how it helps children gain confidence and... See more

Customer service

Consumers find customer service to be positive. Many reviewers express appreciation for the support received,... See more

Product

Customers had positive experiences with the product, noting significant improvements in children's focus,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We came through Bright Horizons and so far (4 months) our experience has been good. There are aspects that I'm finding annoying (like the fact that BH customers cannot cancel lessons) but at least the... See more

Company replied

Rated 5 out of 5 stars

Hiba and Zehra are incredibly well organised, welcoming and accomodating to a whole host of different needs. We put our son through the 11+ tuition and not only did he really enjoy it, but Hiba went o... See more

Company replied

Rated 5 out of 5 stars

My boy loves going and the staff are so great with him (Winnersh centre). He is only 4 and has a lot of big opinions so the fact that he is always so excited is really brilliant. Love the flexibility... See more

Company replied

Rated 5 out of 5 stars

My son started back with explore learning as he found it difficult due to his SEN needs in the beginning. I would like thank all the staff but in particular Hamzah for taking the time out to support... See more

Company replied


Company details

  1. Private Tutor
  2. Educational Institution
  3. Tutoring Service

About Explore Learning

Written by the company

Refer a friend

We offer all our members the opportunity to share the love of learning with their friends.

You will receive £25 off your next month of membership for every family that joins Explore Learning on your recommendation, and so will they!

Refer a friend - Save £25

Since 2001, our professional tutors have nurtured over 250,000 children aged 4 to 16 to achieve their potential, either in one of our vibrant learning centres, or through online tuition.

We are passionate about providing a service for all children to thrive throughout their education and beyond.

Our goal – to build confident, fearless learners who are hungry for knowledge.

Book your free trial session today!

Written by the company

Join the thousands of families who have changed their story with Explore Learning. Tailored maths & English tuition for children aged 4-16. Book your free trial today.
Inspiring tutors
Our expert staff create 'light bulb' moments, and nurture long-lasting learning attitudes. Our people bring our offering to life, and make our service truly unique.
Engaging resources
Where you visit us online or in our learning centre, our tools are innovative, and mapped to the school curriculum, allowing every child to work at their own pace and record their progress.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

There is no improvement to my children…

There is no improvement to my children since they started hopefully there will be but as for now there’s not any change for their study

14 February 2026
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Reply from Explore Learning

Hi Janet!

Thank you for taking the time to share your feedback. We completely understand how important it is to see progress and how frustrating it can feel when improvements are not yet visible.

Progress can sometimes take a little time, particularly as children settle into their learning routine and build confidence. Every child progresses at their own pace, and we are committed to supporting your children every step of the way.

We are looking forward to your upcoming progress meeting next month, where our team will talk you through how your children are getting on, highlight their strengths and share clear next steps to help them move forward. It is also a valuable opportunity to discuss any concerns and ensure we are fully aligned on their goals.

In the meantime, please do feel free to speak to your centre team. We are always here to help and want to ensure your family feels supported throughout your learning journey with us.

Rated 5 out of 5 stars

THANK YOU!

My daughter has achieved and improved her knowledge in a short time. She feels more confident. I can also add that she comes to every class with desire and pleasure.

11 February 2026
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Reply from Explore Learning

Hi! We’re thrilled to hear your daughter is gaining confidence and enjoying her learning. It’s wonderful to see her enthusiasm and progress, and we’re proud to support her growth every step of the way.

Rated 5 out of 5 stars

The staff were excellent and very professional

The staff were very professional. I am grateful for their kind understanding and enthusiasm for students understanding and success. I am proud of explore learning and I am saying a big thank you and well done particularly during home schooling.
There is improvement with learning outcome of my ward and I will recommend friends and family

11 February 2026
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Reply from Explore Learning

Hi Emilia! Thank you for your kind words! We’re delighted to hear that our team’s professionalism, support, and enthusiasm have made a difference, especially during home schooling. It’s wonderful to know your child has seen real improvement, and we greatly appreciate your recommendation to friends and family.

Rated 5 out of 5 stars

Explore Learning tutored both of our…

Explore Learning tutored both of our children and we were very impressed with the professionalism and friendliness of the tutors, the online platform and really the whole setup. Both children went on to pass their 11+ exams, with one winning an academic scholarship after doing so well.

11 February 2026
Unprompted review
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Reply from Explore Learning

Hi! We’re delighted to hear about your children’s success and are so proud to have supported them on their 11+ journey. It’s wonderful to know that our tutors, platform, and approach made a positive difference, and we congratulate them on their achievements!

Rated 5 out of 5 stars

Review for Daria

We are extremely grateful for the support and dedication of Daria who has worked with my son for almost 1.5yrs now. She is incredibly knowledgeable and always patient, especially when working with kids who dont have a habit of sitting for a class at a stretch. Over time, we saw a drastic improvement in my son’s focus and engagement.
The tutor also did a wonderful job helping him catch up with a lagging curriculum and strengthening his basic concepts, building both confidence and understanding. Most importantly, my son now looks forward to each session without any hesitation, which speaks volumes about the Daris's positive approach and encouragement. We highly recommend her to any parent looking for a supportive and effective tutor.

10 February 2026
Unprompted review
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Reply from Explore Learning

Hi Darshana! Thank you so much for sharing your experience! We’re thrilled to hear how Daria’s patience, expertise, and encouraging approach have made such a positive impact on your son’s learning. It’s wonderful that he’s grown in confidence, strengthened his understanding, and now looks forward to each session. We’re proud to have tutors like Daria who make learning engaging and supportive, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

Excellent tuition classes

My daughter has made such impressive progress, in her confidence and in her learning. The communication with the centre is excellent, the tutors are vey patient, encouraging, and kind. They take into account children personalities and needs. I highly recommend Explore Learning.

4 February 2026
Unprompted review
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Reply from Explore Learning

Hi Emily! It's wonderful to hear the amount of progress that your daughter has made with Explore Learning. Thank you for leaving your lovely review.

Rated 5 out of 5 stars

Because I have seen a lot of…

Because I have seen a lot of improvement on my children. Even the school said they are doing well

4 February 2026
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Reply from Explore Learning

Hi Fatima! This is great to hear, thank you for sharing your lovely feedback.

Rated 1 out of 5 stars

Disappointed with this tuition centre

Disappointed with this tuition centre. Teachers keep changing, which seriously affects learning continuity. On top of that, the admin refuses to refund unused sessions even when the cancellations are due to the centre’s own issues. Very unprofessional handling from management. Would not recommend.

4 February 2026
Unprompted review
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Reply from Explore Learning

Hi Harleen,

Thank you for sharing your feedback. We are very sorry to hear about your experience and understand how staff changes can affect learning continuity. Staff availability can sometimes result in changes, but we always aim to ensure every child receives consistent, high-quality support.

We requested more information from you via Trustpilot in order to locate you on our system. Unfortunately, we have not received a response. Please get in touch at coral.walters@explorelearning.co.uk to provide more details, such as the centre you attend and your contact details in order to place you in contact with the correct team.

Rated 5 out of 5 stars

Fantastic

My experience is great because my daughter is improving the learning.

30 January 2026
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Reply from Explore Learning

Hi! This is great to hear, thank you for sharing your feedback, it means a lot to our team.

Rated 4 out of 5 stars

Great preparatory tutors for 11+

Explore has been good for my son in Y4. We are trying to get a head start in 11+ prep and having a 1-1 tutor has just been great for him. His tutor is patient in explaining new concepts and my son is now able to pick up the concepts of Verbal and Non-verbal reasoning whilst also strengthening his Maths and English. Would highly recommend explore for early prep for 11+. The only negative which is not a major is sometimes the sessions get cancelled at short notice but you always get another day proposed for a catch up.

3 January 2026
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Reply from Explore Learning

Hi Nikky! Thank you for your feedback! We’re so pleased to hear that our 1:1 tutoring has helped your son build confidence in 11+ prep, Maths, and English. We appreciate your understanding regarding session changes and are glad our team can offer catch-up sessions to keep progress on track.

Rated 5 out of 5 stars

Leah is already feeling more confident…

Leah is already feeling more confident for her Nat 5 Maths exam thanks to her tutor, Amy.

30 January 2026
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Reply from Explore Learning

Hi! It's great to hear that Leah is feeling more confident ahead of her Nat 5 maths exam, we wish her all the best. Thank you for leaving your feedback!

Rated 5 out of 5 stars

My son started back with explore…

My son started back with explore learning as he found it difficult due to his SEN needs in the beginning. I would like thank all the staff but in particular Hamzah for taking the time out to support with his additional needs. I really appreciate the hard work gone into helping him settle and the progress made. Thank you

28 January 2026
Unprompted review
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Reply from Explore Learning

Hi Aneissa! Thank you for your kind feedback. We’re delighted to hear your son has settled in and is making progress. It’s wonderful to know our team’s support has made a positive difference for your family.

Rated 5 out of 5 stars

Very helpful and friendly staff.

Very helpful and friendly staff.
Very great place for kids to improve there learning and they are professional staffs teaching kids.

28 January 2026
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Reply from Explore Learning

Hi Kani! Thank you for leaving your kind feedback, it means a lot to our team.

Rated 5 out of 5 stars

Excellent support and confidence boost for my children.

We have had a very positive experience with Explore Learning. My children genuinely enjoy attending the sessions, which says a lot. The tutors are patient, encouraging and very well prepared, and they know how to adapt the learning to each child’s level and pace.
What really stands out is the personalised approach. The programme identifies gaps in knowledge and builds confidence step by step, without pressure. I have noticed clear progress not only in my children’s academic skills, but also in their confidence and attitude towards learning.
Communication with parents is excellent — we are kept informed about progress, targets and achievements, which makes us feel involved and reassured. The environment is friendly, structured and motivating, and the children feel supported and valued.
Overall, Explore Learning is doing an excellent job in helping children grow academically and emotionally. I would highly recommend it to any parent looking for high-quality, tailored tuition and a positive learning experience.

28 January 2026
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Reply from Explore Learning

Hi Aurelia! Thank you for your wonderful review. We’re delighted to hear your children enjoy their sessions and are making great progress both academically and in confidence. It’s fantastic to know our personalised approach and supportive environment have made a positive difference for your family. We really appreciate your recommendation.

Rated 5 out of 5 stars

All the staff are really friendly…

All the staff are really friendly and have made an effort into getting to know my daughter. Everyone is really approachable and willing to help or answer any questions

26 January 2026
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Reply from Explore Learning

Hi RHM! This is great to hear, thank you for sharing your feedback.

Rated 5 out of 5 stars

The customer service is excellent. Good customer centre approach.

The customer service is excellent. They have customer centred approach, focus and support with good communication.

15 January 2026
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Reply from Explore Learning

Hi Adeyeye! Thank you for your feedback. We’re really pleased to hear you’ve had such a positive experience and that our team’s communication and support stood out. We appreciate you taking the time to share this with us.

Rated 5 out of 5 stars

It's a great learning provider for my…

It's a great learning provider for my kid. It's great that it's personalised math and English courses that aim to build kids' confidence. Every member of staff is super kind and always happy assist if I have any questions.

11 January 2026
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Reply from Explore Learning

Hi Valentina! Thank you for your kind feedback. We’re so pleased to hear your child is enjoying their learning and feeling more confident. It’s lovely to know our team has been supportive and helpful – we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very friendly,helpful and approachable…

Very friendly,helpful and approachable staff,it’s only been few weeks,already can see the improvement in my child,would definitely recommend to other parents.

24 January 2026
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Reply from Explore Learning

Hi, Mr Randhawa! It's wonderful to hear the impact that Explore Learning has had on your child's learning in just a few weeks. Thank you for sharing your feedback, it means a lot to our team!

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