This was, simply, a straightforward transaction. I placed the order and the item arrived a few days later. I won't see my Grandaughter till the weekend , but i will get her changed into the new garm... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good offers, quality products. Only downfall is delivery time. Arrived well packaged with each disc in a separate bubblewrap bag and all bags in another Jiffy bag.
Ordered an advent calendar. They took too much money from my bank. Wouldn’t refund, wouldn’t cancel, stopped communicating via email. My bank are looking into them for fraud. The item eventually ar... See more
Placed an order with them, over a month ago, which still hasn't arrived. I don't believe that it will. The tracking has been at 'Out for Delivery' for well over 2 weeks now. I contacted Custo... See more
Company details
Written by the company
At explicitn.com we love every passion and interest on Earth. And to spread exactly that...is our core vision:
Contact info
242 Grim Avenue, 92111, San Diego, United States
- support@explicitn.com
- explicitn.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a dress over a month ago…
Ordered a dress over a month ago through this company, off Instagram. Still no sign of it despite several emails. Not holding out hope that it will show.
I totally agree with all the negative…
I totally agree with all the negative comments. Am only giving 1 star because I have to to write my comment. Quality of the outfit is terrible and when the outfits don’t fit they refuse to refund despite their refund policy. DO NOT BUY!
ABSOLUTE CON
ABSOLUTE CON. Advertising of products is false. Items are nothing like the pictures. Sizes sent are wrong. Customer service is shocking and they will not allow you to return even with proof wrong item has been sent. Total con job. AVOID
Awful!!
Awful!!! Do not buy from this store its a total con. The items are terrible quality and nothing like the procures shown, dresses do not have the features that are marketed on the website or Instagram. Clothes are made with cheap fabric and not for western bodies. Customer service terrible. Do not buy from this store
Keep away from Explicitn
I have given this company 1 star because I had to, to start this review. I wouldn't give them any stars. Avoid this company like the plague. Orderd a dress for my wife, sizes totaly wrong, Poor quality. When I contacted them to return the item just kept getting fobbed off. They offerd me a £4 refund telling me they had checked the dress and everything was correct. I question if they check anything. This company is a disgrace and I will be letting as may people know as I can, not to buy from them.
KEEP AWAY FROM THIS COMPANY.
Terrible - avoid this company!.
Exactly the same experience as other reviewers - sizing is completely incorrect. No response to emails when trying to return items. Waste of time and money. Avoid this company
No option to return items
This isn’t a reputable company as there is no returns option. The customer service sends you around in circles between email and chatbot. Terrible experience and left with items that isn’t fit!! And I think the blocked me on Facebook for leaving a negative comment
no return policy
no return policy
poor customer services
keep sending emails with no outcome
This company is an absolute joke
This company is an absolute joke. I checked their returns policy prior to ordering and that is why I placed the order. What a f***ing farce. Offering rediculous discount when all I wish to do is return the items and get my money back. I am quite happy to go on whatever social media that I can to warn people in this Country not to bother with them. They totally reneged on their returns policy...load of b*******s and nobody should touch them with a barge pole...Social media should have some more rules in place to stop this crap!
SCAM COMPANY - NO RETURNS
Ordered a dress in XL (size 16/18). It came as a two piece, top and skirt. Skirt is a size 10, measurements are wholly incorrect. I’ve clearly been mis-sold the garment. As per the other reviews, exactly the same responses. I’m now upto £5 compensation , the outfit costing £26.99. I’ve replied saying I am happy to pay the ‘returns’ to China but keep being fobbed off! The latest email; “We are sorry for the inconvenience.
Because your product is what you ordered, we did not send the wrong product.
I have already fought for the highest compensation for you from my company.
I hope you can seriously consider it and receive it.“
Avoid avoid avoid!
Do not purchase from this company
I would rate zero stars if possible. Items are shipped from warehouse in Europe yet when pressed for an address the returns are to China and are not free. Item not as described and not true to size. Was offered GBP2 and then GBP3 to keep items. I only got a return address once I mentioned claim back through credit card and trading standards. Disingenuous at best.
Avoid at all costs
Avoid at all costs! Terrible customer service for faulty product. As per other reviews, apparently ‘warehouse has checked’ and nothing wrong with item! Free returns as stated in Facebook load of rubbish. I’ve been told I don’t ‘deserve’ a free return and it would be too expensive to return to China. Offered £2 compensation. Definitely scam company. Wish I had checked on here first. For others that do - do not buy anything from them no matter how good it seems!!!
DO NOT PURCHASE FROM THIS COMPANY!!…
DO NOT PURCHASE FROM THIS COMPANY!!…
I have sent numerous emails contacted via Facebook to return an item !!..
They have now blocked me from contacting (emails bounce back and messages won’t send)
Now arranging with my bank to get my money back
Please avoid this company. Would like to give 0 stars
Would like to give 0 stars. A previous reviewer says 'scam company'. I would tend to agree. Ordered a LAPTOP stand after seeing an advert on Facebook. What arrived was a TABLET stand which in no way can hold a laptop.
The order said LAPTOP stand. The photo on the advert showed a LAPTOP. But it is just far too small to hold any laptop.
Numerous requests for a refund fallen on deaf ears and I would have to return it at my cost.
TERRIBLE CUSTOMER SERVICE.
In addition they also took a P&P charge from my credit card despite the ad saying P&P was FREE.
I have asked more than once for details of the managing director or chief executive to write to them directly but no replies to my requests. No surprise.
Hopefully people will read these reviews before buying anything from this company. Save your money & go elsewhere.
scam company
Absolutely feels like a scam company. I ordered a laptop stand and received a pair of overalls. After requesting numerous pieces of information one of which was a number under a postal label which you couldn’t see they advised that the overalls was what I ordered despite sending proof by emails received by them that I ordered a laptop. They’ve now advised that to get a (non-guaranteed) refund I would have to return the item to China at my own cost. Disgusting.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








