ExpertOption Reviews 1,213

TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the payment and refund processes, frequently encountering issues with withdrawals and reporting that their refund requests were refused or delayed. People also found the customer service to be unhelpful, with support agents often ending chats or providing repetitive, unhelpful responses. The website was also a source of frustration, with users reporting issues like blocked accounts and discrepancies in charts. While some people mentioned positive experiences with deposits and withdrawals, and a few noted that they were able to make money, these sentiments were not widespread. Some customers also found the pricing to be ambiguous, with varying opinions on whether it was fair or exploitative.

What people talk about most

Payment

Customers had negative experiences with payment. Many reviewers report significant issues with withdrawals,... See more

Refund

Users describe negative interactions with refund. Many customers report significant difficulties and... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service. Many customers report inconsistent and... See more

Website

Reviewers express significant dissatisfaction with the website's functionality and legitimacy. Many customers... See more

Price

Clients share ambiguous opinions on price. Many reviewers express significant financial losses, with some... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The platform works really well. Traders have so many assets to trade that I honestly didn't even think it was possible. It has everything you need to make good money. And most importantly, I've been g... See more

Company replied

Rated 3 out of 5 stars

I deposit $100 here. I don't know how it will go from here, but i'll give trading a try just for fun. I don't really trust platforms like this, but so far the deposit went throught fine and i passed v... See more

Company replied

Rated 3 out of 5 stars

I have concerns about trade execution and withdrawal processing. In my case, a trade resulted in a loss at the final moment, which raised questions about execution accuracy. #krypto #Mining. Not op... See more

Company replied

Rated 3 out of 5 stars

i'm actually not very happy that i can;'t top up my balance using my crypto wallet. Isn't that possible? It's usually done everywhere, but for some reason it's not working for me. The platform is actu... See more

Company replied


Company details

  1. Investment Service
  2. Currency Exchange Service
  3. Finance Broker
  4. Gold and Silver Trading Company
  5. Investment Company

Written by the company

Try our Professional Trading Platform. $10000 Free Demo Account. Enter the World of Trading With a Few Simple Steps


Contact info

2.2

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

i love trading

I love trading and i've been doing it for a long time, only i used to work on exchanges and trade there, now i've moved here and i'm trying my hand here for now, it's always good when all the conditions are simple and you need to comply with them, for now i'll stay here and then we'll see later.

4 February 2024
Unprompted review
ExpertOption logo

Reply from ExpertOption

Dear Barley,
It's great to have you on board! We're excited that you've chosen to explore our platform after your time on exchanges.
We pride ourselves on keeping things straightforward, so it's fantastic you're finding our conditions simple and easy to follow. That's exactly what we aim for.
As you continue to get a feel for our platform, remember our support team is here if you need any clarification or assistance. Your exchange background brings valuable experience, and we're keen to ensure you have everything you need to succeed here.
We appreciate you giving us a shot, and we hope to become your go-to trading platform. Looking forward to being part of your trading journey!
Best regards,
ExpertOption Team

Rated 1 out of 5 stars

They are big time scammers

They are big time scammers. They took my deposit for demo-trading. Pple should not patronise them. I chatted with their agent and she emphasized that I've traded with d fund even when d fund and d accompanied bonus are still intact in my account with them.

14 July 2024
Unprompted review
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Reply from ExpertOption

Dear valued client,

We take your concerns very seriously and are committed to addressing them. We're sorry to hear about your negative experience with our platform.

We'd like to clarify that demo trading is always free and does not require any deposit. There seems to be some misunderstanding here. Could you please provide more details about your specific situation? What type of account did you open, and when did you make the deposit?
Regarding your conversation with our agent, we'd appreciate if you could share more information about this interaction. This will help us investigate the matter thoroughly and take appropriate action if needed.

Our goal is to provide a transparent and fair trading environment for all our clients. We'd like the opportunity to look into your case in detail and resolve any issues you may have encountered.

Please contact our support team directly with your account details and a description of the problem. We're here to help and will do our best to address your concerns promptly.

Thank you for bringing this to our attention. We value your feedback as it helps us improve our services.

Best regards,
ExpertOption Support Team

Rated 1 out of 5 stars

I have removed Expert Option app

I had installed Expert Option app but after reading all the bad experiences shared by users here and on the internet, I have now uninstalled/removed it from my phone. One of the most common problems users faced, shared on this platform is banned account after withdrawal attempts, citing terms & conditions violation. While this is absurd, the same is a daylight robbery. It's best to avoid such frauds.

13 July 2024
Unprompted review
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Reply from ExpertOption

Dear Lester Makang,

We're sorry to hear about your decision to uninstall our app. We take user feedback very seriously and understand your concerns.

Customer satisfaction and account security are our top priorities. We investigate all issues thoroughly to ensure fair treatment for all users.

If you've experienced any specific problems with our platform, we'd appreciate the opportunity to address them directly. Our support team is always available to clarify any misunderstandings about our terms and conditions or withdrawal processes.

We continuously work on improving our services based on user feedback. Your input is valuable in helping us enhance the trading experience for all our clients.

Thank you for giving ExpertOption a try. If you decide to revisit our platform in the future, we'll be here to assist you.

Best regards,
ExpertOption Team

Rated 5 out of 5 stars

at moment trading here

i started trading only here for now, now i don't have a big turnover, i'm happy with everything because on many other exchanges you just can't make money like here, since there are a lot of shares on which you can make good money and that's whati like, so far i'm trading at moment here, thanks.

25 March 2024
Unprompted review
ExpertOption logo

Reply from ExpertOption

Dear Markuwa,
We're thrilled to hear you're enjoying your trading experience with us! It's great that you've found our platform suitable for your trading style.
Our diverse range of assets is designed to offer plenty of opportunities for traders like you. We're glad you're finding good potential in the markets we offer.
As you continue to explore and grow your trading, remember our educational resources and support team are always here to help. Whether you want to dive deeper into specific markets or need any assistance, don't hesitate to reach out.
Thanks for choosing ExpertOption for your trading journey. We're excited to see how your trading develops!
Keep up the good work!
ExpertOption Team

Rated 4 out of 5 stars

investment only

i like it here that i can easily trade mcdonalds shares and those in general are like thesame apple, there are actually a lot options, and i make normal money from this. A good investment here only.

26 March 2024
Unprompted review
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Reply from ExpertOption

Dear trader,
Glad to hear you're enjoying trading with us! It's great that you've found success with popular stocks like McDonald's and Apple.
Our diverse asset selection is designed to give traders like you plenty of options. Whether you're into big-name stocks or exploring other markets, we've got you covered.
As you continue to grow your portfolio, remember our platform offers tools to help you stay on top of market trends. If you ever want to try new strategies or need a hand with anything, our team is here to help.
Thanks for choosing us for your investments. Here's to your continued success!
ExpertOption Team

Rated 5 out of 5 stars

like everywhere else

like everywhere else, any trading is a lottery in fact, those who don't try don't drink champagne, but i always take risks and try, so far everything is fine, i registered, i openede a demo account normally, we'll test further.

23 March 2024
Unprompted review
ExpertOption logo

Reply from ExpertOption

Dear trader,
Love your spirit! You're right, trading can be quite the rollercoaster, but as they say, "Nothing ventured, nothing gained."
It's great you're starting with a demo account. Smart move to test the waters before diving in. That's the perfect playground to hone your skills and strategies without risking real cash.
As you're exploring, don't forget we've got a ton of resources to help you level up your trading game. And hey, if you hit any snags or just want to chat strategy, our team's always here.
Keep that bold attitude, but remember to trade smart too. Can't wait to see where your trading journey takes you!
Rock on,
ExpertOption Team

Rated 5 out of 5 stars

The trading platform is quite good

The trading platform is quite good, now i just started working with it and i can say that it deserves trust, so far everything is fine, i will continue to try it.

23 April 2024
Unprompted review
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Reply from ExpertOption

Dear Gazo,
We're pleased to hear you're having a positive experience with our platform. It's great that you're finding it trustworthy as you begin your trading journey with us.
Your initial impressions mean a lot to us. We work hard to create a reliable and user-friendly environment for all our traders.
As you continue exploring, remember our support team is here if you have any questions or need assistance. We also have resources available to help you make the most of our platform's features.
Thanks for giving ExpertOption a try. We look forward to being part of your ongoing trading adventure.
Happy trading!
ExpertOption Team

Rated 1 out of 5 stars

i been using the platform for almost two months

i have been using the platform for almost two months, i practiced both on the real and demo accounts for a whole month but i truth there is a clear manipulation with the trend and opening positions either sell or buy. You gain one or two deals but then losses streak. No matter how much practice or experience you have , no matter how many strategies you mastered , they will never make you win all way. They can NOT survive without control and manipulation.

10 May 2024
Unprompted review
ExpertOption logo

Reply from ExpertOption

Dear Hussein,
We appreciate your detailed feedback and the time you've spent using our platform. We take your concerns very seriously and want to address them.
We understand your frustration with experiencing losses. Trading inherently involves risks, and streaks of wins and losses can occur due to market volatility. However, we want to assure you that our platform operates with full transparency and integrity. We do not manipulate trends or trading positions in any way.
We'd like to investigate your specific experience further. Could you please contact our support team with details about the trades you're concerned about? This will help us look into the matter more closely and provide a thorough explanation.
We're committed to fair trading practices and continuously work to improve our platform based on user feedback. Your input is valuable in this process.
If you'd like to discuss strategies or need help understanding market movements, our educational resources and support team are always available.
Thank you for bringing this to our attention. We're here to assist you and address any concerns you may have.
Best regards,
ExpertOption Team

Rated 4 out of 5 stars

make good money

if you have a strong desire, you can make good money everywhere, you can judge any broker if you don't know how to trade, but the broker has nothing to do with it, they give you the opportunity to make money, and if your hands are crooked, then that's a different matter, pull yourself together and learn to trade normally and everything will be great for you, and increase the volume

16 March 2024
Unprompted review
ExpertOption logo

Reply from ExpertOption

Dear trader,
Thanks for sharing your perspective. It's great to see your positive attitude towards trading.
You're right - success in trading often comes down to skills, knowledge, and persistence. We're glad you recognize the opportunities our platform provides.
Every trader's journey is unique, and continuous learning is key. We offer various educational resources that might be helpful for traders looking to improve their skills.
Remember, while increasing volume can lead to higher potential returns, it also comes with increased risk. We always encourage our users to trade responsibly and within their means.
If you ever need any assistance or want to explore more advanced features, our support team is here to help.
Keep up that motivated spirit!
ExpertOption Team

Rated 4 out of 5 stars

not an expert in trading

i'm not an expert in trading, in general, i learned to trade when i started with binary options, and it worked out, but then i switched to normal trading, well, for this i needed a lot of training materials and that's not enough, it doesn't always work out right away, so try and practice

27 March 2024
Unprompted review
ExpertOption logo

Reply from ExpertOption

Dear Alen,
Thanks for sharing your journey with us. It's great to see how you've evolved from binary options to traditional trading. Your experience highlights the importance of continuous learning in this field.
You're absolutely right - success in trading often requires time, practice, and ongoing education. It's refreshing to see your realistic approach and willingness to keep learning.
For those looking to expand their knowledge, we offer a range of educational materials on our platform. From beginner basics to advanced strategies, there's always something new to discover.
Remember, every trader starts somewhere, and setbacks are part of the learning process. Your attitude of perseverance is key in this industry.
If you're ever looking for specific resources or have questions about our trading tools, don't hesitate to reach out to our support team.
Keep up that learning spirit!
ExpertOption Team

Rated 4 out of 5 stars

put on a normal shoulder.

i once saw an advertisement for an expert option somewhere on the forums, decided to fly here and thought, so what? i'll try to trade here too, registration was actually quick, then i didn't know how best to replenish my personal account, i decided to top up and start trading because until you try you won't know how it is here, i asked friends who, also trade here and raise and yes, they confirmed that it is really possible to lift here, here the main thing is not to get too excited so as not to lose everything and put on a normal shoulder.

29 April 2024
Unprompted review
ExpertOption logo

Reply from ExpertOption

Dear Adzahad,
Thanks for sharing your journey with ExpertOption! It's great to hear how you found us and decided to give trading a shot.
Quick and easy registration is something we pride ourselves on, so we're glad that was smooth for you. It's awesome that you took the initiative to jump in and start trading – there's no better way to learn than by doing.
It's fantastic that you reached out to friends for advice. Having a support network can be really helpful in trading. Their positive experiences and your own are what we aim for with all our users.
You've hit the nail on the head about not getting too excited. Responsible trading is key to long-term success. Setting sensible limits and choosing the right leverage are smart moves.
If you ever want to discuss strategies or need help with any features, our support team is always here. We're excited to be part of your trading adventure!
Keep up that smart approach!
ExpertOption Team

Rated 5 out of 5 stars

i flew here purely because they gave me…

i flew here purely because they gave me a demo account, like everywhere else, to try the broker first, since i don't want to waste my real money))) because for me they are very importatn, because we all need money, but i started trading here on a demo account is all good so far, i think soon with real money.

22 April 2024
Unprompted review
ExpertOption logo

Reply from ExpertOption

Dear Marco,
Smart move starting with a demo account! It's a great way to get a feel for our platform without risking your hard-earned cash.
We totally get it – money matters, and it's wise to be cautious. That's exactly why we offer the demo account. It's like a risk-free playground for your trading strategies.
Glad to hear you're having a good experience so far. Take your time to explore all the features and get comfortable with how everything works.
When you're ready to switch to real trading, remember to start small and stick to your tested strategies. Our support team is here if you need any tips on making that transition smoothly.
Keep that careful approach – it'll serve you well in the long run!
Happy trading,
ExpertOption Team

Rated 4 out of 5 stars

i joined this broker not long ago

i joined this broker not long ago, i've been trading here for about a month, about two +- everything has its pros and cons, this is as always and this is understandable, although before that i wokred with another broker, so far the results are working here, since there is also a demo account, which is actually quite important

28 May 2024
Unprompted review
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Reply from ExpertOption

Dear Crisipo,
Welcome aboard! It's great to hear you've been with us for a month now. Your balanced view of the pros and cons shows you've really taken the time to explore our platform.
It's always interesting to hear from traders who've used other brokers. Your perspective is valuable, and we're glad you're seeing positive results with us so far.
You're absolutely right about the importance of a demo account. It's a fantastic tool for testing strategies and getting comfortable with our platform. Smart move making use of it!
As you continue your journey with us, remember we're here to support you. Whether you have questions about features or want to discuss trading strategies, our team is just a message away.
Keep that analytical approach – it'll serve you well in trading.
Thanks for choosing ExpertOption!
Best regards,
ExpertOption Team

Rated 3 out of 5 stars

Absolutely ridiculous

Absolutely ridiculous
I deposited an amount of money and wanted to withdraw and it says paid and no money was sent to my account….why say paid and I didn’t receive anything and it’s been months now the deposit process is very easy but when it’s time to withdraw it’s literally hell…now there gone with my money that I deposited
I withdrew and it took the money away from my trading account but nth was sent to my card

26 June 2024
Unprompted review
Rated 1 out of 5 stars

This company is very good

This company is very good, even the people who do not work in it are very good. The way to tell about the company is this, this company is very good, people work in it for a long time and hard work, many people get employment in this company, we should work in the company with full heart and tell many people about this company

9 November 2023
Unprompted review
Rated 5 out of 5 stars

Best it 😎😎😎😎

8 June 2024
Unprompted review
ExpertOption logo

Reply from ExpertOption

Dear SM Ruton,

Thank you for your fantastic review! We're thrilled to hear you’re enjoying ExpertOption. Our goal is to provide a seamless trading experience with a user-friendly interface, fast trade execution, and a variety of assets. It's great to know these features are benefiting you. We’re committed to continuously improving our platform and ensuring you have a fruitful trading journey with us.

Best regards,
The ExpertOption Team

Rated 1 out of 5 stars

I made an EFT deposit since my…

I made an EFT deposit since my documents were rejected and i`ve been stuck on page that says "please don`t close this window, you`ll be redirect to payment page"..... I am still waiting even now

4 June 2024
Unprompted review
ExpertOption logo

Reply from ExpertOption

Dear Zukisani Sikani,

Thank you for your feedback, and we apologize for the inconvenience you’ve experienced. Please contact our support team at help@eo.support with your account details so we can investigate and resolve this promptly. Our platform offers fast and reliable services, and we are committed to ensuring a smooth experience for our users. We appreciate your patience and look forward to resolving this issue for you.

Best regards,
The ExpertOption Team

Rated 1 out of 5 stars

Nice job expertoption apps

30 May 2024
Unprompted review
ExpertOption logo

Reply from ExpertOption

Dear Jhuma Dance,

Thank you for your feedback. We're confused by the 1-star rating since your review mentions a positive experience. If you've encountered any problems, please let us know so we can assist you. We're here to help and want to ensure your experience with ExpertOption is the best it can be.

Best regards,
The ExpertOption Team

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