My items arrived in a timely manner and the products were well sealed with no damage. Each item presented a wonderful experience of flavor to all of my family members.
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Review summary
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I just wanted snacks and soda.
To see what some unique snacks would taste like, I ordered a subscription box full of all kinds of unique snacks. Most were really good; there were a few unusual or different tasting snacks that didn'... See more
What made my experience great was the expected delivery time process. The products was delivered right on time. What the company is doing great is producing good tasting snacks.
Company replied
Company details
Written by the company
At Exotic Snacks Company, we are passionate about bringing you the best selection of exotic snacks from around the world. As a trusted provider of unique and hard-to-find snacks, we strive to deliver an exceptional snacking experience to our valued customers. With our extensive range of products, you can explore flavors and tastes that are not commonly found in your local stores. We carefully curate our collection, ensuring that each snack meets our high standards of quality, flavor, and authenticity. Customer satisfaction is at the heart of our business. We take pride in providing excellent customer service and fast shipping, ensuring that your orders are delivered promptly and in perfect condition. We believe that snacking should be a joyous experience, and we are committed to making your snacking journey exciting and delightful. Whether you're looking to discover new flavors, satisfy your cravings, or share unique snacks with friends and family, we've got you covered. Join us on this delicious adventure and experience the world of exotic snacks like never before. Thank you for choosing Exotic Snacks Company. We appreciate your trust and look forward to serving you with exceptional snacks and outstanding service.
Contact info
United States
- exoticsnacks.com
4.0
Great
396 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 48 hours
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Reply from Exoticsnacks
Thank you for your feedback and the 4-star review! We’re glad you were satisfied with your purchase and the quick shipping. We apologize for the flat chip bags and damaged box. Due to the fragile nature of chips, some minor mishandling during shipping can cause this issue. We appreciate your understanding and look forward to serving you again!
I love the snacks
5 May 2024
Reply from Exoticsnacks
Thank you for the 5-star review! We’re thrilled to hear you love the snacks. Enjoy!
Reply from Exoticsnacks
Thank you for the 5-star review! We’re glad you enjoyed the fast delivery and good snacks. Enjoy!
Pretty cool site!
I ordered some Pepsi twist for my mom for Mother’s Day. It’s really cool that I’m able to import these. They were her favorite soda back in the day. But they discontinued it in North America. The only downside is they arrived flat.
Most likely this happened from movement during shipping. I don’t think this is anything exotic snacks did. I don’t recommend ordering carbonated products online in general, especially imported. Overall I will definitely be buying from them in the future! Very cool site.
2 May 2024
Reply from Exoticsnacks
Thank you for your feedback and the 3-star review! We’re glad you enjoyed the site and were able to find your mom’s favorite soda. We’re sorry to hear the Pepsi Twist arrived flat and appreciate your understanding that shipping can sometimes affect carbonated products. We look forward to serving you again in the future!
Excellent all around
Timely delivery. Packaging was super professional and everything stayed super fresh. Exceeded my expectation's!
2 May 2024
Reply from Exoticsnacks
Thank you for the 5-star review! We’re thrilled to hear that our timely delivery, professional packaging, and fresh products exceeded your expectations. Enjoy!
I really love ordering from here.
This is my second time ordering from this company, and I never have one bad experience with this company from communicating, to refunds this company is truly the best and I think that have loyal customers for years to come.
30 April 2024
Reply from Exoticsnacks
Thank you for the 5-star review! We’re delighted to hear you’ve had great experiences with us. Your loyalty and kind words mean a lot. Looking forward to serving you for many years to come!
Some snacks were delicious and some…
Some snacks were delicious and some were just meh. I wish they gave a better variety!
29 April 2024
Reply from Exoticsnacks
Thank you for your feedback and the 4-star review! We’re glad you enjoyed some of the snacks. We’ll work on providing a better variety in the future. We appreciate your input and look forward to serving you again!
Not exactly what I ordered
They sent me mustard chips instead of wasabi chips. Also I got crumbs instead of chips.
28 April 2024
Reply from Exoticsnacks
We regret the confusion regarding your order of Lay's Avocado Wasabi Flavor Potato Chips. Upon review, it appears you did indeed order the correct item. We understand the sticker translation may have caused confusion, but please rest assured that the original flavor of the product is avocado wasabi, as stated in the product description. Additionally, we apologize for any inconvenience caused by receiving crumbs instead of intact chips. While we strive for quality packaging, fragility can lead to some breakage during transit. Please contact our customer service team at info@exoticsnacks.com with your order details for further assistance. We appreciate your understanding.
I have a very good experience because…
I have a very good experience because they help me and let me know about my orders.
8 April 2024
Reply from Exoticsnacks
We're thrilled to hear about your positive experience with us! Providing excellent service and keeping our customers informed about their orders is always our top priority. If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future!
Great 💯😃fun🙏🏼🔥 happy 😁
8 April 2024
Reply from Exoticsnacks
We're delighted to hear that you had a great experience with us! Your satisfaction and happiness are our top priorities, and we're thrilled to have provided you with a fun and enjoyable shopping experience. If you ever need anything else or have any questions, feel free to reach out. Thank you for your support, and we look forward to serving you again soon!
Reply from Exoticsnacks
We're thrilled to hear that you're happy with your order! Ensuring that your items arrive quickly and in good condition is always our priority. Thank you for choosing us, and we look forward to serving you again in the future. If you need anything else, just let us know!
Reply from Exoticsnacks
We're sorry to hear about the issues you've encountered. Upon checking with the USPS carrier, it's confirmed that your order was delivered. However, we're concerned to hear that communication with you stopped. We strive to provide excellent customer service, and we apologize if there was any miscommunication.
Reply from Exoticsnacks
That's fantastic to hear! We're delighted that your order arrived ahead of schedule and in perfect condition. Thank you for sharing your positive experience with us. If you ever need anything else or have any questions, feel free to reach out. We're here to help!
Reply from Exoticsnacks
We're thrilled to hear that your order arrived in great condition and on time! Thank you for sharing your positive experience with us. If you ever need anything else or have any questions, feel free to reach out. We're here to assist you!
Fantastic!
Items arived on time and very safely packed! The order was processed and shipped quickly!
16 April 2024
Reply from Exoticsnacks
We're thrilled to hear that your items arrived on time and were safely packed! Ensuring a smooth and efficient delivery process is one of our top priorities. Thank you for your kind words, and we hope you enjoy your order. If you have any further questions or concerns, feel free to reach out to us anytime.
Mango snacks had a good flavor but…
Mango snacks had a good flavor but everything came in completely melted together like a giant blob
2 April 2024
Reply from Exoticsnacks
We apologize for the inconvenience caused by the melted snacks. Shipping during warmer weather can sometimes lead to melting, especially for heat-sensitive items like mango snacks. We understand how frustrating it can be to receive products in this condition.
Please reach out to us at info@exoticsnacks.com with your order details so we can assist you further. We're committed to ensuring your satisfaction and will do our best to resolve this issue promptly. Thank you for bringing this to our attention.
The usps says no address which is a lie…
The usps says no address which is a lie because I put my address on the shipping area correctly they messed up not me it still has not arrived.
14 April 2024
Reply from Exoticsnacks
We're sorry to hear about the issues you encountered with the delivery of your package. However, it's important to clarify that the address provided by you was correctly printed on the shipping label, and the package was shipped out promptly. The information displayed on the USPS website indicating "no access to delivery location" is different from stating "no address." This could mean various factors such as inaccessible entryways, gated communities, vehicle-blocking mailboxes, etc.
Unfortunately, once the package is in the hands of the carrier, we have limited control over its delivery process. It seems there might have been difficulties with accessing your delivery location, which is why the USPS was unable to deliver it as scheduled. Rest assured, the carrier will make arrangements for a reattempted delivery.
Additionally, we want to clarify that we did not change your delivery address. The package was shipped to the address provided by you during the ordering process. We apologize for any inconvenience caused and appreciate your understanding. If you have any further concerns, please feel free to reach out to us for assistance.
Service was good!
28 March 2024
Reply from Exoticsnacks
Thank you for your feedback! We're glad to hear that you were satisfied with our service. If there's anything else we can assist you with, please don't hesitate to let us know.
Love how it was packaged … I trully…
Love how it was packaged … I trully love these and will buy more soon
28 March 2024
Reply from Exoticsnacks
We're delighted to hear that you were pleased with how your order was packaged! Thank you for your support, and we look forward to serving you again soon. If you have any questions or need further assistance, feel free to reach out to us.
Reply from Exoticsnacks
We're sorry to hear about the inconvenience you experienced. Upon reviewing your order, we can confirm that it was shipped out promptly, and according to our records, the package was successfully delivered to you. We understand that USPS transit delays can occur, which may have caused confusion. It seems this review was posted prior to contacting us regarding the issue. If you have any further concerns or need assistance, please don't hesitate to reach out to us directly.
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