i use exodus and i like using it then i started chatting with support about a issue i had and got a message 4 hours thats pretty good and after i wrote them my issue etc, i didnt got a response sin... See more
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Considered as the best, beginner friendly noncustodial crypto wallet in the market right now. Beginner friendly interface is simple yet effective. Noncustodial wallet/platform cuts out th... See more
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I've known Exodus since their start. They have constantly worked hard to deliver one of the best, most secure, and flexible crypto wallets in the industry. Combine that with amazing customer support... See more
Company replied
I've always found Exodus support to be excellent, they reply quickly and most of the time their advice is exactly what's needed to fix the problem. If not, a quick follow-up email then leads to the ri... See more
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Company details
Written by the company
Exodus empowers people to control their wealth. Send, receive & exchange cryptocurrency with ease on the world's leading Desktop, Mobile and Hardware wallets..
Contact info
15418 Weir St. #333, 68137, Omaha, United States
- support@exodus.com
- exodus.com
You should know
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
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COMPANY HAS GREAT FAST SERVICE,
COMPANY HAS GREAT FAST SERVICE,, ON IT.
LOVE THE WALLET , GREAT SUPPORT TEAM
JUST ONE LIMITATION , NEW COINS NOT LISTED AND REMOVING XMR , NOT GREAT
BEST
JJ
24 February 2026
Reply from Exodus
Hey there!
Thanks for the awesome review! We're thrilled you love the fast service, the wallet itself, and our support team. That means the world to us.
Totally hear you on the limitation: adding new coins takes time (we prioritize based on demand + security), and removing XMR was a tough call. Your feedback on both is super valuable — it's already passed to the team.
Keep rocking Exodus, and we're always here at support@exodus.com if you need anything or want to suggest specific coins.
-VF
Missing XRP
Help with Exodus Wallet - Missing XRP
General Question (Exodus)
Subject: Help with Exodus Wallet - Missing XRP
Hi, I just checked my Exodus wallet and noticed that my balance is down to $1. I originally had over 1400 XRP, but it seems that someone has transferred all of it to another address. The amount lost is around $2600.
I rarely check this wallet and only noticed the issue today. It looks like the transfer happened on December 25, 2025.
25 December 2025
Unprompted review
Reply from Exodus
Please reach out to our support team as soon as your time allows through the app or email support[@]exodus.com so we can assist in investigating with you directly. If possible, include a Safe Report as this will help our team assess the situation.
https://www.exodus.com/support/en/articles/8598664-how-do-i-send-my-safe-report-to-exodus-support
Our team is standing by at all hours! - AC
Jason was great
Jason has been great! He has provided information and gone above and beyond to assist me. My issue with Exodus isn't resolved for my desktop version yet but that's not the reason I contacted exodus support and he's still keeping me informed every step of the way.
16 February 2026
Reply from Exodus
Thank you for sharing this! We’re really glad to hear Jason has been so helpful and proactive in keeping you informed. We’ll be sure to pass your kind words along to him. If there’s anything further you need while your desktop issue is being worked on, don’t hesitate to reach back out, Jason and the rest of the team is here for you. 🤗💯 - AC
Exodus Staff is Always there for any…
Exodus Staff is Always there for any questions that I Have, in A Very Timely Manner. I Highly Recommend! The Exodus Wallet Has Been Great for me for the Last 8+ years.
11 February 2026
Reply from Exodus
Hey there, Wow, 8+ years with Exodus and still loving it, thank you for that incredible loyalty!
We're truly grateful for your kind words about our always-timely support and thrilled the wallet has been great for you all this time. Comments like yours keep the whole team motivated.
If you ever have questions, we're right here at support@exodus.com.T
hanks again, you're part of what makes the Exodus community so special. 🤗 -VF
The wallet is excelente and gives no…
The wallet is excelente and gives no worries, all my questions are easily solved checking the site very well structured and detailed. The support is excellent both in getting to the point, simple and direct and in sympathy, I have been using this for wallet for almost 2 years
8 February 2026
Reply from Exodus
We never get tired of reading reviews like this! Thanks so much for taking the time to share your thoughts—it truly means a lot. Feedback like yours keeps us motivated and inspired to keep building for the Exodus community. If you ever need anything, we’re here for you 24/7 at support[@]exodus.com. See you on the moon. 🚀🫡
- CC
I've known Exodus since their start
I've known Exodus since their start. They have constantly worked hard to deliver one of the best, most secure, and flexible crypto wallets in the industry. Combine that with amazing customer support and consistently rolling out updates to keep ahead of the curve. It's a clear winner. I highly recommend Exodus. I use it almost every day.
10 February 2026
Reply from Exodus
Thanks so much for the long-time support and for your amazing 5-star review, John.
It means a lot to hear you’ve been with Exodus from the early days and that you’ve seen the steady focus on security, flexibility, and frequent updates. We’re also really glad our support team has been there when you’ve needed it.
Thank you for recommending Exodus, and for choosing to use it almost every day. If you ever have questions or suggestions, we’re always here to help 🙌 -MW
Exodus Support Team
I reached to the support team, whom responded very promptly and I managed to sort out the issue.
11 February 2026
Reply from Exodus
Experiences like yours inspire us to make Exodus Support the best it can be. Thanks, Hafiz, for taking a moment to rate us 5 stars on Trustpilot. We’ve got your back 🤝 -BT
Very responsive and helpful
Very responsive and helpful, really quick to give positive advice
12 February 2026
Reply from Exodus
Love hearing that 😎 Quick, clear, and helpful is the standard we aim for. Appreciate the shoutout, Mike! -GR
I've always found the personnel at M1…
I've always found the personnel at M1 to be helpful and willing to help me. I am legally blind and they go above and beyond to help guide me.
11 February 2026
Reply from Exodus
Thanks for rating Exodus 5 stars! We’re glad to be part of your crypto journey. Be sure to keep your 12-word secret phrase safe and private — no one else should ever have access to your wallet information 🔐 -BT
Reply from Exodus
That's what we love to hear 🤩 So glad we were able to quickly get you the help you needed. That's what we strive towards. Don't hesitate to reach out anytime you need help, our support team is always standing by. Thanks for being part of the Exodus ecosystem! 🙌 -GR
Attentive & Timely
The issue was addressed quickly and an offer to help more if needed. Quite nice and professional.
2 February 2026
Reply from Exodus
Wow, that sounds awesome. I'm delighted the team came through and delivered a personalized experience. Thanks for being part of our community. 🤝 -CO
Reply from Exodus
We’re delighted to hear that you had an excellent experience with our customer support team, Hugh! We love helping our community and are passionate about perfecting self-custody. Thanks so much for your positive review. -BT
My experience which is not the first…
My experience which is not the first has been excellent. Any time I have had a need for support Exodus had come thru brilliantly. In my last experience Erik was very patient, knowledgeable and made sure my issue was taken care of. I’m a senior citizen and technology is not my forte. God knows I had gotten into some situations and they always bail me out. Thank you Erik, Al, Jean, Jeremiah and all the others.
3 February 2026
Unprompted review
Reply from Exodus
Thank you so much for the five-star review, Juan! It truly means a lot to hear that our team has been there for you whenever you’ve needed support. And thank you for the kind shout-out to Erik, Al, Jean, Jeremiah, and the rest of the crew—we’ll be sure to share this with them. If you ever need a hand again, we’re always here to help. 💙
- CC
Support Team is very fast to reach you…
Support Team is very fast to reach you and help with your answers/ problems.
29 January 2026
Reply from Exodus
You rock, David! Good vibes all around 😎 We’re glad our support team was quick to respond and helpful when you needed answers. Feel free to reach out anytime if you have more questions. We’ve got your back 💪 -BT
Great Customer Service!
I love the Exodus Customer Support Team! They are very helpful and very quick with their responses!
5 February 2026
Reply from Exodus
We love hearing this. Thank you! 🤩 We’re so glad our team could help quickly and make the experience a positive one. Providing fast, reliable support is exactly what we aim for. Thanks for being part of the Exodus ecosystem 🙌 -KV
I like exodus for storing my crypto!!!
I like exodus for storing my crypto!!!
Safe and reliable !!!
Customer support is great!!!
5 stars
1 February 2026
Unprompted review
Reply from Exodus
Thanks for sharing your thoughts. Safety is the name of the game, and we designed our wallet to keep your assets as secure as possible. We're excited to have you onboard the Exodus rocketship. See you on the moon! 🚀 -GR
perfect servic and quick answer
24 January 2026
Reply from Exodus
Woop woop — that’s what we do! Thanks a million for the 5-star rating. 🙌 Our support team is second to none. Let us know what we can do to level up your experience. If you ever need anything, we’re available 24/7 at support[@]exodus.com. We’ve got your back.
– CC
Reply from Exodus
Great to hear everything went nice. Quick, reliable support is exactly the experience we aim to deliver. Appreciate the 5 stars on Trustpilot 💙 -BT
Dear Compliance and Legal Teams
Dear Compliance and Legal Teams
I am writing regarding the crypto swap transaction initiated on December 1 2025 through the Exodus in app swap feature and processed. The transaction has now been held under AML review for 58 days despite full submission of all requested documentation.
To date I have received only generic responses with no timeline no internal case reference and no substantive update. This delay is excessive and unreasonable.
I hereby formally request that within 7 business days one of the following actions is taken
1 Completion of the review and release of the swapped funds to my designated wallet
2 Refund of the original deposited amount to the sending address less applicable network fees
Please confirm receipt of this notice and provide a clear status update including whether any further information is required and a firm resolution date.
If this matter is not resolved within the stated timeframe I will proceed with escalation through regulatory and legal channels without further notice.
Regards
2 December 2025
Unprompted review
Time frame for fast reply and 24/7…
Time frame for fast reply and 24/7 reachable - that's
best !
28 January 2026
Reply from Exodus
That's what we love to hear 🤩 So glad we were able to quickly get you the help you need. That's what we strive towards. Don't hesitate to reach out anytime you need help, our support team is always standing by. Thanks for being part of the Exodus ecosystem! 🙌 -GR
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