i use exodus and i like using it then i started chatting with support about a issue i had and got a message 4 hours thats pretty good and after i wrote them my issue etc, i didnt got a response sin... See more
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Considered as the best, beginner friendly noncustodial crypto wallet in the market right now. Beginner friendly interface is simple yet effective. Noncustodial wallet/platform cuts out th... See more
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I've known Exodus since their start. They have constantly worked hard to deliver one of the best, most secure, and flexible crypto wallets in the industry. Combine that with amazing customer support... See more
Company replied
I've always found Exodus support to be excellent, they reply quickly and most of the time their advice is exactly what's needed to fix the problem. If not, a quick follow-up email then leads to the ri... See more
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Company details
Written by the company
Exodus empowers people to control their wealth. Send, receive & exchange cryptocurrency with ease on the world's leading Desktop, Mobile and Hardware wallets..
Contact info
15418 Weir St. #333, 68137, Omaha, United States
- support@exodus.com
- exodus.com
You should know
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
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Reply from Exodus
Thanks for the 5 stars. It means a lot to be part of your crypto journey and to know that Exodus is a great way to manage your digital life. If you ever need anything, start a chat here: exodus.com/m/support. We’ve got you 🤝 -BT
Reply from Exodus
Thanks so much for the 5-star review 😄 We’re glad you think Exodus is the best. We’ll keep things simple and user-friendly so managing your money stays easy 💚 -BT
The Exodus support was very considerate…
The Exodus support was very considerate and informative it solved my problem. Very thankful for the high quality service.
12 April 2026
Reply from Exodus
Love to see this, Adam! Thanks for the 5-star feedback after reaching out to our support team. We’re always just a message away if you need anything else 🤝 -BT
I have been on EXODUS over 8 years and…
I have been on EXODUS over 8 years and had a great experience with the site......
DB......
11 April 2026
Reply from Exodus
You’re the best, David! 🏆 It means a lot to hear you’ve had a great experience with us over the past 8 years. We’re honored to be part of your journey and excited for what’s ahead. -BT
Reply from Exodus
Woop! 😎 Thanks for the great review and for being part of the Exodus ecosystem. Feel free to check out our handy security guide here: https://www.exodus.com/support/en/articles/8598732-list-of-security-practices. We’ve got more exciting improvements coming your way 🚀 -BT
Reply from Exodus
You're the best! Thanks for the great rating. Your feedback is important and we're always looking for ways we can improve. Feel free to reach out and let us know if you see some way we can maximise your experience. 🤗 -VF
I had a complaint through a 3rd party…
I had a complaint through a 3rd party my correspondence was dealt within minutes, a very smooth transaction.
Thankyou 5 star rating
16 April 2026
Reply from Exodus
Hey Izy 🙂 Thanks so much for the 5 stars. Glad to hear your transaction went smoothly. If you need anything else, you can start a new chat here: exodus.com/m/support. We’re here for you day and night 🤝 -BT
I liked the fact that they responded…
I liked the fact that they responded quickly and tried to help ( not something you see very often with crypto) and even got back once they had more details.
7 April 2026
Reply from Exodus
That’s great to hear. Positive feedback like yours helps us keep raising the bar and building a better Exodus experience. Thanks for your 5-star support on Trustpilot. We're always here to help, and we’re glad to have you with us 🤝 -BT
The service with Exodus employees is great
The service with Exodus employees is alwas nice. It is with the 2 Fiat to Crypto exchanges I always have problems with. It would be helful if your App gave more selections.
14 April 2026
Reply from Exodus
Calvin, your kind feedback means a lot to the team, and we appreciate you leaving a 5-star review on Trustpilot. I’ve noted your suggestion to expand our fiat-to-crypto options. Stay tuned for more exciting updates ahead! 💪 -BT
Reply from Exodus
Woohoo! Thanks for the 5-star review 😎 I’m glad our support team was able to fix your issue within minutes. If you ever need anything else, you know where to find us 🤝 -BT
Reply from Exodus
Hey there 👋
We’d love to look into any issues you’re experiencing. If you haven’t already, start a support chat with us here: exodus.com/m/support
We’re here for you.
-BT
Exodus Pay was a waste of time
Exodus Pay was a waste of time. Asks for full KYC just to use it at all. A really disappointing wait.
13 April 2026
Unprompted review
Reply from Exodus
Hi Gael, sorry to hear Exodus Pay didn’t meet your expectations.
Exodus Pay is optional, and you can continue using your Exodus wallet as usual, with no KYC required for core features like storing, sending, and receiving crypto.
The vision for Exodus Pay is to make everyday money feel as effortless as sending a text: a self-custodial payments app that makes digital dollars usable in daily life, fast, simple, and truly yours. Feel free to learn more here 👉 https://www.exodus.com/support/en/articles/12626651-getting-started-with-exodus-pay
If you have any questions, start a new chat with our support team at exodus.com/m/support
We’re here to help 🤝
-BT
Reply from Exodus
Your 5-star review made our day. Thanks so much! It’s great to hear you find Exodus easy to use. People like you in the Exodus ecosystem are a big part of why we’re on this journey. We’ve got more exciting updates on the way, so stay tuned!
-BT
Scammers .......
1 April 2026
Unprompted review
Reply from Exodus
Hello, we want to get to the bottom of what happened here. You can reach our official support team at exodus.com/m/support. We’re here to help 🙏 -BT
Their services are great
Their services are great. The only issue I have with them is that it's very difficult to purchase USDT crypto directly from their partners.
11 March 2026
Reply from Exodus
Hey Peter!
Thanks for taking the time to leave a great review on Trustpilot. We appreciate your feedback on purchasing USDT in Exodus through our third-party API providers, and we’re focused on making the experience as seamless as possible.
If you have any questions, start a new chat with us here: exodus.com/m/support.
We're here for you 🙏
-BT
Excellent communication and willingness…
Excellent communication and willingness to help at a super speedy rate, very friendly and helpful 🙏💗
31 March 2026
Reply from Exodus
Any time, friend! Glad you got the help you needed, we appreciate you taking the time to share it your positive experience with our support. 🫵🤩 - AC
Everything is easy and it goes quick…
Everything is easy and it goes quick with transfers 👍
31 March 2026
Reply from Exodus
Glad to hear that 👍 Everything feels smoother when transfers are quick and easy. Thanks for sharing your 5-star experience with Exodus 😄 -BT
Awesome help team at Exodus
The team at Exodus had a solution to find the missing information that I needed. I am truly grateful for the help. Excellent platform and remarkable people.
1 April 2026
Reply from Exodus
That’s really great to hear! Love seeing our team get things sorted for our users. We're appreciate you taking the time to share your positive experience with us. Feel free to drop by any time, if needed. 👋🙂 - AC
Excellent Web3 wallet
Excellent wallet, I prefer use Dapp, user friendly, and beautyfull design...
1 April 2026
Reply from Exodus
We love to see this! Thanks for your excellent 5-star review, Johann. We’re always improving, so stay tuned for our frequent app releases 🚀 -BT
replied eventually
23 March 2026
Reply from Exodus
Hi Austin,
Thanks so much for your feedback! Our support team is always working to improve. While our standard response time is one hour, it may occasionally be longer during periods of high inquiry volume. We’d really appreciate any additional suggestions you have on how we can improve our rating—it would mean a lot to us. And as always, if you have any questions or concerns, please don’t hesitate to reach out via email. Our team is available 24/7.
- CC
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