We take this opportunity to formally respond to the defamatory and misleading claims made by this vile and dangerous individual . We strongly refute the false and defamatory claims made in this review. For over six years, our company has provided professional cleaning and linen services to residential and Airbnb clients, maintaining high standards, transparent communication, and a clean record.
The accusation of theft is categorically false. The items in question were not luxury skincare products, but a nearly empty bottle of body wash from Superdrug. Due to full waste bins at the property, our team followed protocol and transported additional rubbish in our company vehicle. Upon the client’s request, the body wash was retrieved from that rubbish and returned. We hold photo evidence to confirm this.
If these products were of such value, one must ask why they were left accessible in an Airbnb property. This claim lacks logic and appears to be an intentional attempt to damage our reputation.
Regarding the condition of the property, our team removed what waste we could carry and documented the situation with photographs sent to the client’s Airbnb management company. The reported plumbing issue (blocked bathtub) was also communicated to the same management company, as per procedure. If that information was not relayed to the client, the failure lies with the management, not with us.
The client’s claim that she terminated our service is inaccurate. We made the decision to end the working relationship after multiple incidents involving verbal abuse, racist remarks, threats, and unprofessional conduct. Her own Airbnb property management later did the same and terminated their services with her due to her on going abusive behaviour.
The accusation that we returned unclean or stained linen is also false. Items were returned at 1:30pm, as previously communicated. Towels were slightly damp due to her demanding urgent delivery, which left insufficient time for full drying. We do not return stained or unclean linen, any unusable items are always flagged and withheld.
Additionally, her claim that our positive reviews are fake is baseless. Our reviews come from a wide range of real clients across various backgrounds. We are a multicultural business that proudly serves all communities. Her comments are discriminatory, hypocritical, and ironically, contradict her own presence as a reviewer with an ethnic background. Biased and downright ignorant.
This individual also directed racist remarks toward a member of our staff, which we have documented. Following this review, she has continued to send abusive messages and voicemails. As a result, the matter has been reported to law enforcement.
Lastly, the reviewer herself admits she "lost the plot" and she absolutely did. Not just once, but repeatedly. She shouted, screamed, left voice messages filled with threats, and on one occasion, told a member of staff she would “bash her up.” No one absolutely no one deserves to be treated like that. Her behaviour was vile, degrading, and dangerous. She is not just an unreasonable client, she is a racist, abusive individual
The language used, the accusations made, and the behaviours that followed reflect a deliberate intent to harm. This review is not constructive feedback it is part of an ongoing pattern of targeted harassment.
We will continue to uphold the standards we are known for and will always protect our team and our name from false and harmful allegations.
