The support from the Exclaimer team has been amazing, 10 stars outta 10! Jasmine was very kind and helpful, especially during our 1 on 1 session where she pointed out some very useful tips and best p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stephen James went above and beyond. When my company restructured and we needed to quickly adjust our renewal contract, Stephen was extremely helpful. He was able to give us some time to make some q... See more
Company replied
I wanted to share how impressed I was with the service I received from Jasmine at Exclaimer. She truly knew her stuff and answered every one of my questions thoroughly. What I appreciated most was t... See more
Company replied
Setup made a lot easier by Support Engineer - Graeme Smith. I've never set anything like this up but knew of the technology, I was getting stuck in designing my signature and although it wasn't Gra... See more
Company replied
Company details
Written by the company
Exclaimer is the leading provider of email signature management solutions for Microsoft and Google email services. Its scalable cloud-based platform enables organizations to centrally manage and automate email signatures, ensuring regulatory compliance, operational efficiency, and brand consistency. Built for IT teams, Exclaimer simplifies administration by eliminating manual updates, reducing security risks, and maintaining full control over corporate email communications. Exclaimer delivers 20 billion email signatures from 9 million email account across 70,000 organizations annually. Its diverse customer base includes Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. For more information on Exclaimer, please visit www.exclaimer.com.
Contact info
51 Eastcheap, EC3M 1DT, London, United Kingdom
- +44 (0)1252 531422
- customer-relations@exclaimer.com
- exclaimer.com
4.6
Excellent
242 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great support from Leigh Panton and his…
Great support from Leigh Panton and his team
4 February 2026
Unprompted review
Reply from Exclaimer
Thanks so much for the great review! Leigh will get this feedback passed onto him.
- Chloe
Reply from Exclaimer
Thanks so much for the great review! We will definitely pass this back to Jas.
- Chloe
Quick and helpfull ;)
Leigh was really quick and helpfull ;) He solved the issue.
29 January 2026
Unprompted review
Reply from Exclaimer
Thanks for the great feedback for Leigh! We're glad your issue go solved so efficiently.
- Chloe
Great and quick support from Leigh…
Great and quick support from Leigh Panton and Exclaimer support team.
29 January 2026
Unprompted review
Reply from Exclaimer
Thanks so much for the great review! We'll make sure Leigh gets this feedback. - Chloe
Quick and efficient service
Becca actioned my request quickly and efficiently - many thanks Becca
29 January 2026
Unprompted review
Reply from Exclaimer
Thanks so much for the great review! We're glad Becca managed to get your renewal done so smoothly. Thanks for choosing Exclaimer! - Chloe
Scam company, no way to contact them.
Not been providing the service I’m paying for.
No signatures for months.
Try to cancel online - cannot login in.
Reset password - no reset email sent.
Try cancel on website - need to log in to get unique ID code.
Call up to cancel - they’re all on lunch.
Cancel DD.
They set up DD again.
Reply to email **which states reply to this email if you did not request cancellation** and get an automatic reply that email is not monitored.
Worst customer service I’ve ever received.
Avoid company at all costs.
I’ll get block the company from setting up DD and make them call me.
I’ve screen shot and have details of all my cancellation requests, ready for court.
28 January 2026
Unprompted review
We have been using the service for some…
We have been using the service for some time now and it has been great, we had a technical issue today that was very quickly resolved by Alan Stephenson. He helped us to understand the issue in simple terms so that it could be resolved with minimal effort.
28 January 2026
Unprompted review
A seamless process to renew our…
A seamless process to renew our subscription. Harry was and always is an absolute pleasure to deal with. Easy 5 stars!
28 January 2026
Unprompted review
Exclaimer is the go to signature software
Exclaimer is the go to signature software - it's a complete no brainer.
Lalita and Hanna made the migration process from Pax8 seamless. The software itself is absolute must have for any medium or larger business - I recommend to all my clients.
21 January 2026
Unprompted review
Lalita responded to my support request…
Lalita responded to my support request efficiently, providing all the information that I required.
27 January 2026
Unprompted review
Reply from Exclaimer
Hi! Thanks so much for taking the time to leave Lalita such positive feedback; and for the five star review.
- Chloe @ Exclaimer Support
Great experience with the Renewals Team
First point of contact for this issue was Harry Carter and he was very responsive with my request for assistance and clearly explained what we needed to do on our end to resolve the issue.
Once we had submitted a revised PO as per the process, the next team member to assist was Lalita Purohit who was also amazing with the information and quick updates as our case progressed to resolution.
I'm very impressed!
23 January 2026
Unprompted review
Reply from Exclaimer
Hi Brenton - thanks for the great feedback for Harry and Lalita, it's really appreciated. Glad we were able to help solve your issue!
- Chloe @ Exclaimer Support
Prompt and accurate support from Lalita…
Prompt and accurate support from Lalita Purohit. Problem solved.
23 January 2026
Unprompted review
Reply from Exclaimer
Hi Phil - thanks so much for taking the time to leave this review; and for the 5 stars too!
- Matt @ Exclaimer Customer Support
Ex claimer support = garbage
Ex claimer support = garbage?
I paid the longstanding invoices using the credit card and It still showing as outstanding, I submitted like 12 support tickets and still no response. What kind of human works for this company, are these people cold blood and not like us. Last year using this service.
1 January 2026
Unprompted review
Reply from Exclaimer
Hi there - I'm really sorry to hear about your experience. That certainly isn't the experience we want our customers to have! I've sent you a separate email through TrustPilot to get some more info from you so we can look into this for you and get to the bottom of it. Looking forward to hearing back from you.
- Matt @ Exclaimer Customer Support
Easy to use service
Easy to use service. I love it that you can create multiple signature folders in the Admin editor panel, because we have multiple locations which each their own editors and signature design. Fast support, simple UI and setup with Entra AD. Very good over al.
Con: cant work in HTML to edit or past old signature based on HTML for easy import to Exclaimer. So if you have a lot of signature to migrate to Exclaimer, keep in mind that you have to re-design them all manually. Maybe good for a signature refresh anyway ;). I give it a 4,5!
19 January 2026
Unprompted review
Reply from Exclaimer
Hi there - thanks so much for taking the time to leave this really detailed review, we really appreciate it.
- Matt @ Exclaimer Customer Support
Very happy with the service
Hanna dealt with my case, I am very happy with the service I was provided. The instructions and actions were very clear and efficient. I would highly recommend Exclaimer. Thank you Hanna, really appreciate your help with this ticket!
21 January 2026
Unprompted review
Reply from Exclaimer
Hi Michelle - thanks so much for your 5 star review and your kind words! We'll pass them on to Hanna for you, and we're delighted to hear you're enjoying the product.
- Matt @ Exclaimer Customer Support
I wI want to thank Michael Sutcliffe for being so responsive and helpful. ant to thank Michael Sutcliffe for…
I want to thank Michael Sutcliffe for being so responsive and helpful. He was able to assist me immediately and give me the solution to my issue with adding images to our email template. Great customer service.
15 January 2026
Unprompted review
Reply from Exclaimer
Hi Kerrie - Thanks so much for taking the time to leave this feedback about our Customer Service, and thanks for the 5 stars! We'll pass your kind words onto Michael too.
- Matt @ Exclaimer Customer Support
Professional service and excellent support!
From my initial enquiry, through Zoom meetings for set up and design this has been an quick and easy implementation and my Company are delighted by the professional results.
My query last week about reply emails was quickly dealt with by Alan Stephenson, he was friendly, informative and helpful sorting it out. As with several set up queries, the Exclaimer staff, even when not a priority issue have been very supportive and nothing has been a problem.
Very happy to recommend Exclaimer for email signatures, they deliver what they offer and their customer service is exceptional.
19 January 2026
Unprompted review
Reply from Exclaimer
Hi Karen! Thanks so much for taking the time to leave this feedback; we'll pass your kind words onto Alan. Really pleased to hear you're enjoying our product too 🙌
- Matt @ Exclaimer Customer Support
Excellent
Veronica and team were super helpful with all of my requests and questions.
Exclaimer is very easy to set up and configure and their support team is very helpful.
15 January 2026
Unprompted review
Reply from Exclaimer
Hi Steven, thanks so much for taking the time to leave this feedback about Vero. We're really pleased to hear too that you find the product easy to set up; we love this sort of feedback!
- Matt @ Exclaimer Customer Support
Had great information and support
Had great information and support. Thanks to the team.
15 January 2026
Unprompted review
Reply from Exclaimer
Hi Oz - thanks so much for the feedback, and for the 5 stars! We'll pass your thanks on to the team.
- Matt @ Exclaimer Customer Support
Well assisted by Michael Sutcliffe.
16 January 2026
Unprompted review
Reply from Exclaimer
Hi Said - thanks so much for taking the time to share this; we'll make sure your feedback gets back to Michael.
- Matt @ Exclaimer Customer Support
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