These charms were my wife's favorite Mother's Day gift because they represented all of our life travels together. These are quality pieces that look great as a bracelet, necklace or in her case, attac... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My wife and i have a passion for travel and we intend to travel the globe. We came across these beautifully crafted little flag charms and they are the perfect little pieces to remind us of the ma... See more
Company replied
I misunderstood an extra key ring for extra key fob. I proceeded to order two charms each for my best friend and I for the countries we have visited. You guys wrote, asking how I liked the product and... See more
Company replied
Such a great idea, I really hope Exchange Life is around for many years to come because I know I want to keep adding charms for holidays and travels in the future. A good product, excellent quality a... See more
Company replied
Company details
Written by the company
Flag & Map Charms: Every place tells a story, travel memories, heritage, or places that matter to you. Collect them all. ✔️ Lifetime Color Guarantee – 100% waterproof, won’t tarnish or fade. ✔️ Trusted by 79,841+ Travelers – Voted #1 Most Meaningful Gift. ✔️ 60-Day Money-Back Guarantee – No questions asked. ✔️ Premium Materials – 316L stainless steel, 18k gold-plated. ✔️ Engravable Backs – Add a date, name, or personal message. ✔️ Universal Fit – Attach to our holders or anything you carry.
Contact info
United States
- +13027416666
- hello@exchange-life.com
- exchange-life.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charms are beautiful
Charms are beautiful. Small and dainty, look lovely with a variety on the key chain.
Good quality, great customer service
16 June 2026
Unprompted review
Reply from Exchange Life
Hi Ellen,
We're so happy to hear that you love the look of your charms and keychain collection. We designed them to be small, elegant, and easy to wear while still capturing meaningful travel memories.
It's also wonderful to hear that the quality and customer service met your expectations. As a small business, that feedback means so much to us. We hope to help you add many more destinations to your collection.
Good quality charms
Good quality charms. Good communication and reliable delivery. I went back for more.
15 June 2026
Unprompted review
Reply from Exchange Life
Hi T.,
There's no better compliment than hearing that you came back for more! We're delighted that you've been happy with the quality of the charms, our communication, and the delivery experience.
Repeat customers mean the world to us, and we're grateful to be part of your travel memories.
Easy, cute and valuable
It was really easy to customize and it came on a cute box. Just perfect for a gift I need to celebrate a family member. It has a great quality and just perfect of a size.
19 June 2026
Unprompted review
Reply from Exchange Life
Hi Paloma,
We're delighted that you found the customization process easy and that the gift arrived exactly as you hoped. Creating meaningful gifts that celebrate special people and memories is one of our favorite parts of what we do.
We're also so pleased to hear that you loved the presentation box and quality of the collection. We hope the recipient absolutely loves their gift.
Although small these charms do a big…
Although small these charms do a big job. The clasps on the charms mean they can clip on whatever you can think of and look really good. I chose a chain link bracelet which was missing a link and in the space of 2 emails another chain is on its way. I cannot recommend this company highly enough. Well done hope you go from strength to strength.
19 June 2026
Unprompted review
Reply from Exchange Life
Hi Sandra,
We love your description that these small charms "do a big job." That's exactly what we hope they do, helping travelers carry a lifetime of memories in one collection.
We're sorry that your bracelet arrived with a missing link, but we're delighted our team was able to quickly arrange a replacement. Making things right when something isn't perfect is incredibly important to us.
Thank you for your recommendation and encouragement. We hope to continue growing and improving for many years to come.
The best memories on my wrist
I have always wanted to buy this necklace and charms and I finally did and I can’t explain how happy they make me. It’s so beautiful to look at and they bring back the best memories. It’s my happiness supply necklace/bracelet 🥰🥰🥰
17 June 2026
Unprompted review
Reply from Exchange Life
Hi Joan,
Reading that your necklace and bracelet bring back your happiest memories truly means the world to us. That's exactly why Exchange Life was created, to help travelers carry their favorite moments and experiences with them every day.
We absolutely love your phrase, "my happiness supply necklace." It's such a beautiful way to describe it. We hope your collection continues to grow with many more incredible memories.
Customer service is excellent
Customer service is excellent, never had a faster reply
19 June 2026
Unprompted review
Reply from Exchange Life
Hi Donna,
We're thrilled to hear that our team was able to respond so quickly. Providing fast, personal support is something we genuinely care about, so hearing that it stood out to you means a lot.
We appreciate every customer and every opportunity to help. Thank you for your support, and we hope to be part of many more travel memories in the future.
Fantastic product and amazing company
Fantastic product and amazing company. What a fantastic souvenir for both me and my partner!
1 June 2026
Unprompted review
Reply from Exchange Life
Hi Keira,
We're so happy to hear that both you and your partner are enjoying your collection. Creating meaningful souvenirs that celebrate shared adventures is exactly what Exchange Life is all about, so it means a lot to know your charms have become such a special keepsake for you both.
Your support truly means the world to us. We hope your collection continues to grow as you make even more amazing memories together around the world.
You won't get the travel case
Just to be aware you never get the travel cases in the order, 5 orders now only ever received on the first order, was trying to start a collection for me and two daughters, emailed each time and never get a resolution, they are not bothered once they have your money and timescales can be ridiculous
19 June 2026
Unprompted review
Reply from Exchange Life
Hi Katie,
We're truly sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially as you were building collections for both yourself and your daughters.
This is certainly not the experience we want any customer to have. We take your feedback seriously and sincerely apologize if you felt your concerns were not resolved. We'd love the opportunity to make this right and look into what happened with your missing travel cases.
Please reach out to us directly with your order details, as we'd be more than happy to review this for you. Our team will also be reaching out to you directly to see how we can resolve the situation.
Customer service is fantastic
Customer service is fantastic, kept informed every step of the way from ordering to delivery.
I had a slight problem with one of the 4 orders I made and this was resolved immediately.
Would definitely recommend
The bracelet and charms are of good quality and exceptional value
18 June 2026
Unprompted review
Reply from Exchange Life
Hi Deborah,
We're delighted to hear that you felt supported and informed throughout the entire process. Keeping our customers updated every step of the way is something we care deeply about, so it's great to know that stood out to you.
We're also pleased that the issue with one of your orders was resolved quickly. We always aim to make things right as soon as possible and ensure every customer has a positive experience.
We hope you continue enjoying your bracelet and charms and look forward to helping you add even more memories in the future.
Service Excellence
The responses were quick and the team were willing to go above and beyond to assist.
Excellent service!
18 June 2026
Unprompted review
Reply from Exchange Life
Hi Kavisha,
We're delighted to hear that our team was able to assist you quickly and go above and beyond to help. Providing exceptional support is something we take great pride in, so your feedback means a lot to us.
We genuinely appreciate your support and are grateful that you took the time to share your experience.
Reply from Exchange Life
Hi Jasmine,
We're so pleased to hear that you were happy with the speed of our service. We know how important timely support and communication are, and we're glad we could deliver that for you.
We hope to be part of many more travel memories in the future.
Excellent service
Excellent service, quality and communication.
They are the best
18 June 2026
Unprompted review
Reply from Exchange Life
Hi Larry,
We're thrilled to hear that you were happy with the service, quality, and communication you received. Hearing that you consider us "the best" is an incredible compliment and means so much to our entire team. Feedback like yours keeps us motivated to continue providing the very best experience possible.
These little flag tokens are great
These little flag tokens are great. Nice quality and colors. Prices are good too compared to other companies. Love my little collection and can't wait to add more as I travel. Great gifts for people who love to travel. Small nought Keychain to fit nicely on your purse or backpack. Will be ordering more. Love the free gifts too. Was a great touch and bonus. Shipping was ok. About 2 weeks from order. Not too long of a wait.
4 June 2026
Unprompted review
Reply from Exchange Life
Hi Jacquelynn,
We're delighted that you love your growing collection and appreciate the quality, colors, and value of the charms. It's wonderful to hear that they fit perfectly on your purse or backpack and that you're already looking forward to adding more as you continue traveling.
We're also glad you enjoyed the free gifts. We love surprising our customers with those extra touches, and it's great to know they made your experience even more special. We can't wait to help you celebrate many more adventures in the future.
Great quality charms
Great quality charms with a really good range of countries and states.
18 June 2026
Unprompted review
Reply from Exchange Life
Hi Jan,
We're so happy to hear that you're enjoying the quality of your charms and the wide selection of countries and states available. We know how important it is for travelers to be able to find the places that matter most to them, so we're constantly working to expand our collection.
We look forward to helping you add even more destinations to your collection in the future.
Excellent Company and Product!!!
The people and their product is amazing!
I truly have never encountered a more “quality service” oriented company!
Their word, their commitment and their product all go hand in hand and it’s superb.
A truly 100% customer satisfaction mantra.
I look forward to their quality product and the communication between them and us, their customer service is superb!
26 March 2026
Unprompted review
Reply from Exchange Life
Hi Gail,
Reading your review truly means the world to us. We work hard to ensure that our products, communication, and customer experience all reflect the values we believe in, so hearing that you've had such a positive experience is incredibly rewarding.
Your comments about our commitment, service, and dedication to customer satisfaction are deeply appreciated. Reviews like yours inspire us to keep improving and continue creating meaningful keepsakes for travelers around the world.
We look forward to celebrating many more memories and adventures with you in the years ahead.
Reply from Exchange Life
Hi Jon,
Short and sweet, but we love it. We're delighted to hear that you had a great experience and are happy with your collection. We hope your charms bring back wonderful memories and that we can help you add many more in the future.
Lovely momentos
I bought this for my son for his 25th birthday. He loves to travel and I have encouraged him to travel as memories like those stick with us far longer than material things, however when I saw the Exchange life range I thought it was a great way to help remember all those fab places he's been. I got the bag chain and flags for the countries he's been to. One or two said they weren't yet available but it was good to see they are coming soon. We also got a free gift which I think is the bracelet. I had a little look to check everything was ok and it seems to be but his birthday isnt till the end of June so will know for sure then. It's all come in a lovely little case too. So from what ive seen, it looks super, the quality looks really nice and I hope he will love it!!!
18 June 2026
Unprompted review
Reply from Exchange Life
Hi Melanie,
What a wonderful 25th birthday gift for your son. We completely agree that travel memories last a lifetime, and we love that you've found a way to help him celebrate all the incredible places he's already explored.
The bag chain and country flags make such a meaningful collection, and we're glad you noticed that even more destinations are being added to the range. We hope the free gift and travel case make the experience even more special when he opens everything on his birthday.
Thank you for choosing Exchange Life for such an important gift, and we hope your son absolutely loves it when the big day arrives.
Reply from Exchange Life
Hi Simone,
We're delighted to hear that your order met your expectations and that you're happy with how everything looks. That's exactly what we strive for: creating meaningful keepsakes that arrive just as customers imagined them.
We hope your collection brings back wonderful memories and continues to grow with future adventures.
Wonderful People
It was great having a conversation. I appreciate your understanding how special the charms are to me as I collect one for each country visited. And I love your product!
18 June 2026
Unprompted review
Reply from Exchange Life
Hi Samuraineko,
We really enjoyed reading this. One of the things we love most is hearing the stories behind our customers' collections, and it's wonderful to know how meaningful your charms are to you. Collecting a charm for every country visited creates such a special record of your travels and memories.
Thank you for taking the time to chat with us and for your support. We can't wait to help you add more countries to your collection in the future.
So easy to order with a fantastic…
So easy to order with a fantastic discount too. These little flags ar a brilliant way of remembering your journeys. I love mine!
1 June 2026
Unprompted review
Reply from Exchange Life
Hi Ummara,
We're so happy to hear that ordering was easy and that you were able to take advantage of one of our offers. We love creating collections that help travelers celebrate their adventures, and it's fantastic to know you're enjoying your flags.
Thank you for supporting our small business. We hope your collection continues to grow with many more journeys and memories ahead.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.