Excellent Removals Reviews 2

DO NOT HIRE THIS COMPANY (review gm-movers in Trustpilot). They have recently change the name from GM Movers due to their reputation as they are a group scammers which will cheat you and will move your staff illegally to EU. They will destroy your furniture and as they don't have a insurance you would be totally unprotected.

Read previous customers experience here, including mine:

This company used to trade under the name of GM Movers Ltd until October 22nd 2025...

If I could rate it 0 star I would...
DO NOT WORK WITH THEM!!!

We chose to work with GM Movers Ltd which recently changed their name to Excellent Removals Ltd because they seemed to be professionals when handling our quote.
We used them to relocate from England to Spain on October 6th 2025...
We wish we had never worked with them!!
They have continuously asked us to pay several deposit before collecting our belongings then sent us videos of "extra weight"which was not part of the agreed quote, resulting in an increase of our invoice by £800...
Then without providing us with a delivery date and any updates on when it would occur they requested for the final balance to be settled...
We decided not paying as we had no information on when we would be delivered. After a lot of negotiations over messages on WhatsApp and emails with Alice, they decided to wait.
2 weeks after collecting our belongings they claimed our belongings would be loaded in their van but only if we were settling the final balance within the next 2h...
We explained once again that we would only pay once we knew the date the truck would leave the UK and also upon the confirmation of a date of delivery ...
We also requested for the custom forms to be provided but to this day no forms were given to us.
They threatened us to leave our belongings in a secure storage unit if we didn't pay the final payment but without granting us access to the custom forms requested on numerous occasions...
Upon telling them that we weren't comfortable paying without being assured that our belongings had left the UK territory, they eventually provided us with a link to follow the progress of the van... Sadly without gaining access to the signed custom forms obtained by the authorities we still weren't sure the van we were tracking using the link provided by GM Movers Ltd was legit...we decided to wait before settling the final invoice.
We explained the reasons why we didn't want to pay but they showed no understanding nor demonstrated any professionalism in trying to accommodate our request...
All we got were threats of leaving our belongings in a storage room at our own cost...
Seeing that we weren't making any progress, we decided to trust them and paid the final balance.
The driver eventually arrived on his own although we had paid for a 2 man job.
He unloaded the van and left our belongings in the garage AND NOT in our flat, blocking the way to neighbours needing to park their cars and he left claiming that he would be back after parking the van down the road to avoid blocking the access to the garage.
That person never came back and my wife and 2 children aged 13 and 10 were left in shock having to bring all our stuff in our flat located on the first floor... (garage being in the lower ground...) as I was away with work.
How could a company having received the full payment of their invoice behave so disgracefully?

Our belongings were not handled carefully, they are damaged, we are missing boxes and other items...this is quite shocking and appalling.

Please stay away from this company "GM Movers Ltd" which now does business under the name of "Excellent Removals Ltd".
They're everything but excellent!!!

I repeat once again for your own sake: STAY AWAY FROM THEM... Otherwise you will regret it dearly.

We will be seeing them in court...