Excel Clothing Reviews 565

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Bought a barbour sidney coat, 50% cheaper than Barbour direct. Genuine product as tried on at barbour, true quality item. Small postage fee, arrived in 3 days. Highly recommended

Rated 5 out of 5 stars

I recently ordered from Excel Clothing and the experience was absolutely faultless. The ordering process was straightforward, and my package arrived quickly and was securely wrapped. Unfortunately, t... See more

Rated 2 out of 5 stars

I ordered uggs for my girlfriend for Christmas from here. She had old uggs from original website, and the quality was incomparable. These were fake. Everything looked similar, but it wasn’t wool in th... See more

Company replied

Rated 5 out of 5 stars

There was a problem with parcel customs clearance in Canada that took me a month to receive. However, Excel clothing customer support was so helpful and accountable throughout the delivery process and... See more

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4.5

Excellent

TrustScore 4.5 out of 5

565 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Bought a barbour sidney coat

Bought a barbour sidney coat, 50% cheaper than Barbour direct. Genuine product as tried on at barbour, true quality item. Small postage fee, arrived in 3 days. Highly recommended

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic 5 star service ,

I ordered a Belstaff Jacket and it was with me within three days, Fantastic service, fantastic Product well wrapped and also at a Great price , i could not fault these guys , and would highly recommend them to anyone , A big thanks for a 5 Star service well done ,

10 February 2026
Unprompted review
Rated 2 out of 5 stars

I ordered uggs for my girlfriend for…

I ordered uggs for my girlfriend for Christmas from here. She had old uggs from original website, and the quality was incomparable. These were fake. Everything looked similar, but it wasn’t wool in the uggs, some synthetic material. Return was easy enough and quick, but cost €10.

3 January 2026
Unprompted review
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Reply from Excel Clothing

We think you may have mistaken us for someone else. We can see you have left an organic review from Turkey. We are based in the UK and from our records we have never shipped anything to Turkey. Feel free to call UGG customer service in the UK and they will confirm we have been an official partner and stockist of UGG for over 20 years.

Rated 5 out of 5 stars

Faultless service and a company you can trust

I recently ordered from Excel Clothing and the experience was absolutely faultless. The ordering process was straightforward, and my package arrived quickly and was securely wrapped. Unfortunately, two of the three items didn’t fit me, but this is where they really shone. The 'no quibble' return process was completely effortless, making it so easy to get things back to them.
It is rare to find such outstanding Customer Experience these days. I am guaranteed to be back because I know they can be trusted. Highly recommended!

1 January 2026
Unprompted review
Rated 5 out of 5 stars

There was a problem with parcel customs…

There was a problem with parcel customs clearance in Canada that took me a month to receive. However, Excel clothing customer support was so helpful and accountable throughout the delivery process and resolved the issue by contacting the UPS and the border services. I safely received my parcel and very happy with the items. I would order again from here. You gained my trust!

8 December 2025
Unprompted review
Rated 5 out of 5 stars

I've never heard of Excel Clothing…

I've never heard of Excel Clothing before so after reading the reviews I decided to order from them.
Very impressed with the speedy delivery and the product I bought was well packaged and a good buy.
I would order again from Excel Clothing.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Jellycat !

The lovely David helped us on our Jellycat hunt , was so delighted to get the really big Jellycat Jack ! He also gave me some Jellycat stickers which was so lovely ! I will definitely be back 🖤

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, friendly service. There are lots of fabulous brands under one roof. The staff are wonderful and are always very helpful.

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Awful customer service. My parcel never arrived and Excel Clothing hardly care. I've received just one email in over a week saying they will investigate with Royal Mail. No apologies or any offer of replacement/refund. I've spent over a £100 with them with nothing in return. They just don't seem to care.

25 July 2025
Unprompted review
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Reply from Excel Clothing

Hi Louise

We do apologise for your experience with Excel. Sometimes things go wrong. We did ask Royal Mail to investigate the issue. Unfortunately, they took a few days longer than they normally do. We did email yu this was the case. If you check your Klarna account, your refund was processed the day before your review.

Once again, sincerest apologies

Excel Clothing

Rated 5 out of 5 stars

Excel Clothing delivered my order…

Excel Clothing delivered my order quickly, and the quality was top-notch—100% authentic! The website is easy to navigate, and the staff were friendlyНin-store. However, the returns process could be clearer, as I had to dig for refund details. Great for premium fashion, but double-check their policies!

28 February 2025
Unprompted review
Rated 5 out of 5 stars

A lovely place to shop

Nikki and all the ladies downstairs are always so helpful when I am in the shop. They are great at offering honest advice and never push you into buying anything. David is also extremely upstairs and we are always made to feel very welcome m just a pity I don't have enough money to buy everything i like!

20 March 2025
Unprompted review

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