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Rated 5 out of 5 stars

Good company, friendly service. Despatched a couple days late but the delivery was superfast and Chris was a friendly guy. Their warehouse people packaged my item excellently too.

Company replied

Rated 5 out of 5 stars

So good for releasing tension in muscles. Highly recommend the triangle shaped ball as it gets much deeper than round surfaces balls.

Company replied

Rated 5 out of 5 stars

Had initial concerns about buying sight unseen and from interstate. Chose Exagym for the competitive pricing, the ability to talk to someone and time in business. Ordering was easy and delivery well... See more

Company replied

Rated 5 out of 5 stars

It’s not often I give a review but my recent experience with Exagym was next level brilliant. Tim really helped to provide me with great advice on the selection of equipment as I wasn’t certain what I... See more

Company replied

Company details

  1. Fitness Equipment Store

Written by the company

Australia's leading supplier of home, light and full commercial gym equipment. We supply everything from accessories to flooring to all your large hardware and can even help with floor plan and room design too!


Contact info

4.9

Excellent

TrustScore 5 out of 5

114 reviews

5-star
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Rated 5 out of 5 stars

Quick to respond

Was sent wrong item but received quick response and correct item was sent immediately and received next day.

23 March 2026
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Reply from Exagym

Thanks Olivier! Hope you are enjoying the Elite Jumps ropes!

Rated 5 out of 5 stars

So good for releasing tension in…

So good for releasing tension in muscles. Highly recommend the triangle shaped ball as it gets much deeper than round surfaces balls.

27 March 2026
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Reply from Exagym

Thanks so much Emily! Glad you liked the Lockeroom Pocket Physio! If you ever need a next level, check out the Point of Relief triangle too.

Rated 5 out of 5 stars

Consistently Good Customer Service

This is my second online purchase and again have experienced very good customer service experience. Item is as described, my queries were responded to within an hour (maybe less). Quick delivery. Always polite and very helpful. I will definitely purchase from Exagym again.

3 April 2026
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Reply from Exagym

Hey June! Always love our repeat customers and glad you have enjoyed the Elite Jumps series! Thanks for the kind words.

Rated 5 out of 5 stars

Superior Service

From the moment I made my purchase through to the delivery and setup, the service was excellent. The best service I have ever received from any fitness store.

16 March 2026
Unprompted review
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Reply from Exagym

Thank Damien! Hope you enjoy the Bikeerg!

Rated 5 out of 5 stars

Great service

Had initial concerns about buying sight unseen and from interstate. Chose Exagym for the competitive pricing, the ability to talk to someone and time in business. Ordering was easy and delivery well managed and timely from warehouse to Brisbane. Really great communications and followup from Chris the Operations Manager. So glad I chose this company. Well done!

23 February 2026
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Reply from Exagym

Hey Sandra! Thanks so much for the kind words, we do our best to help our clients - I hope you are enjoying the new Wall Bars!

Rated 5 out of 5 stars

Great service

Great service, well priced and very knowledgeable

15 February 2026
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Reply from Exagym

Thanks Dean! Glad we could help out again upgrading the home gym!

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, responsive and friendly. Fast express shipping and good quality jumping rope (Elite Jumps). Thank you Chris and team!

31 January 2026
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Reply from Exagym

Hey Sara! Thanks so much for the kind words and glad you are progressing with your skip rope training. Let us know if you need any help with your new beaded rope!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and a great selection of high-quality brand products. I recently purchased a lifting belt to replace one I’ve used for over 20 years, and I specifically wanted the same brand and model because of its proven durability. Although the item was out of stock after I placed my order online, the company contacted me promptly and upgraded me to the next model at no additional cost instead of making me wait or cancel my order. A truly outstanding experience.

14 January 2026
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Reply from Exagym

Hey Josh! Glad we could help out and upgrade to the carbon fibre series. Thanks for the kind words.

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Great quality Muay thai 3.0 rope

11 January 2026
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Reply from Exagym

Thanks Lindsay, hope you are enjoying the new rope!

Rated 5 out of 5 stars

Clear purchase process

Clear purchase process. Quick response. Good delivery communication. Reasonable pricing.

9 January 2026
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Reply from Exagym

Thanks Norman! Glad we could help with the TheraBand.

Rated 5 out of 5 stars

I overordered

I overordered, you called me to notify my mistake, made prompt home delivery, and credited my account with the over payment amount$. Greatly appreciated.

17 December 2025
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Reply from Exagym

Not a problem Geoffrey! Glad we could make life easier for you!

Rated 5 out of 5 stars

Excellent communication and customer…

Excellent communication and customer service with good pricing… I mucked up my order and they fixed it no worries.. will purchase from them again..

5 December 2025
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Reply from Exagym

Not a worry Martin! Hope the Elite Jump Ropes did the trick.

Rated 5 out of 5 stars

Helpful team

22 November 2025
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Reply from Exagym

Thanks Shelly! Sorry we couldn't sort the Assault Runner for you this time but please let us know if you need anything in the future!

Rated 5 out of 5 stars

These guys were great

These guys were great. I emailed them with questions about a product and they replied within hours. My order was delivered promptly as well. Quite happy with the whole experience.

12 September 2025
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Reply from Exagym

Thanks Michele! Hope the new Powerblocks are working out well!

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