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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, helpfulness, and engaging teaching styles, making learning enjoyable and informative. Many people highlight the excellent training sessions, noting that the content is in-depth, accurate, and clearly explained, leading to a positive and successful learning experience. However, some customers also noted isolated incidents of unprofessional conduct.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and engaging... See more

User experience

Customers consistently note positive experiences with the user experience. Many found the courses very... See more

Based on these reviews

Rated 5 out of 5 stars

Informative and extremely helpful. Paul Harris’ expertise shows clearly. Not only has he helped clarify the approach we will need going forward, he has shown that with the correct thinking we can hand... See more

Company replied

Rated 5 out of 5 stars

Really good and informative course on EWI, Paul was very engaging even though I had to join via Teams he still made me feel included. He obviously had a lot of knowledge on the subject and was great a... See more

Company replied

Rated 5 out of 5 stars

Paul Harris provided an all-round excellent training session for the Retrofit Coordination team, which is possibly a slightly different audience to the Installers he usually delivers to. Knowledgeable... See more

Company replied

Rated 5 out of 5 stars

Paul Harris was our tutor on the course in Birmingham and he explained everything so well he is a great guy and made the course enjoyable with his approach can’t wait to be on more of his courses

Company replied


Company details

  1. Construction Company

Written by the company

We have become the industry leader in render and external wall insulation solutions, committed to improving thermal performance and external appearance. Our commitment to excellence sees us relentlessly pursue product certification; the range of BBA Approved systems and products is consistently growing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

212 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

LEARNING ABOUT EWI PRO

From the first call with Ayman through to Gareth the practical trainer and Paul the theoretical side - 🫡 job well done and cannot thank you guys enough for the time you took and explained how EWIPRO SYSTEM works both hands in and the brains behind it !!
Highly recommended to anyone wanting to join the EWI WORLD best service and company to deal with by far !!!
Thank you Ayman, Gareth, Paul and the team !!!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Very useful and interesting course

Very useful and interesting course. Covered anything that was needed. Great bunch of staff , friendly and very helpful.

21 October 2025
Unprompted review
EWI Pro logo

Reply from EWI Pro

So glad to hear you enjoyed the course and found it to be so beneficial. Our team are always happy to advise if there's anything you might need help with in future!

Rated 5 out of 5 stars

Great products and expert advise

Great products and expert advise. All in a one stop shop. Everything you need in 1 place. Backed by staff that go above and beyond.

9 September 2025
Unprompted review
EWI Pro logo

Reply from EWI Pro

Thank you so much for your kind words! We’re thrilled to hear you enjoyed both our products and service. Our team is always happy to go the extra mile. looking forward to seeing you again soon!

Rated 5 out of 5 stars

Great coarse as all ways this is the…

Great coarse as all ways this is the fifth time my company has done this coarse. There is always new things to train on. Big thanks to the guys there.

25 July 2025
Unprompted review
EWI Pro logo

Reply from EWI Pro

Thanks for the taking the time to share your review - we're so glad you've enjoyed the course and found it beneficial each time!

Rated 1 out of 5 stars

Poor Quality and Substandard Customer Service

Today I received an order which was heavily packed and delivered under best endeavours and diligently.

On unwrapping the 90mm EPS all boards were damaged. I took photos and promptly contacted their sales teams.

The transport manager has apparently agreed to compensate for four boards out of the 16 blaming the delivery company as a get out clause. This is disgraceful as they was heavily packaged so had been packed by EWI Pro in that manner!

They charge high prices yet delivery substandard materials that under any construction project would bee QAC and sent back failing audit.

The transport manager’s attitude as I should be grateful and accept substandard services is shameful and no doubt is not how the CEO wishes his staff to act!

For these reasons and my experience I have to review accordingly.

Just also received an email from their Sales Executive Amber who perceives that damaged goods and poor standards are acceptable and negligible under the sales of goods act. Thus meaning they accept they sell and provide poor quality and pride themselves on doing that!!

Buyers beware use other suppliers

Please note that no partial refund was offered as they state via email they do not do such. The base track is poor quality likewise the fixings.

For what it costs you would be better off speaking to likes of PPG, Weatherby or Structherm as you will get a better customer service, quality and experience!

I have it in email that the transport company was blamed for the damage, yet the products was highly wrapped with no trace of the corners missing sections. I had that as these are cut they are acceptable however pointed out that not all 16 boards was being cut as whole sections with only one aperture!

All I had was excuses and the moral high ground of its acceptable, those taking no blame or responsibility.

In the end they offered to replace these next week, but I works being carried out and wanted this completed prior to the rain to slab…..if they delivered, right first time quality goods then I wouldn’t be reviewing negatively!

To state that customers are accepting and installing damaged products is alarming especially under PAS2035:2023 standards. This is screen shot and sent to Trustmark and funders for those to be aware of bad behaviours in industry!

I will never spend money her or advice anyone else too.

22 August 2025
Unprompted review
EWI Pro logo

Reply from EWI Pro

Thank you for sharing your feedback. We understand your concerns, but we’d like to clarify that the damage to the boards is purely superficial and does not impact their quality or performance. In fact, we take great pride in providing high-quality materials, and this level of minor damage during transit is common with most deliveries of this nature.
We offered a replacement, and we did offer a partial refund as a gesture of goodwill, but it appears this was not acceptable to you. It’s important to note that we’ve never tried to "blame" the courier, but simply pointed out that such occurrences are typical with this kind of transport. Most of our customers find this minor issue to be well within acceptable limits, and we always aim to maintain a high standard of service and product quality.
Amber and our team genuinely made every effort to assist you, but we felt that the response we received was unreciprocated. which made it difficult to resolve the situation to your satisfaction. We want to reassure you that we are committed to offering quality boards and excellent customer service, and we regret that this situation didn't meet your expectations. We appreciate your feedback and will continue to work towards improving our communication and service.

Rated 5 out of 5 stars

Great experience from Paul in…

Great experience from Paul in Birmingham. Full of knowledge and great banter

15 August 2025
Unprompted review
EWI Pro logo

Reply from EWI Pro

Thanks for the kind words. We're glad you had a great experience with Paul in Birmingham. His knowledge and humour really do make the course stand out!

Rated 5 out of 5 stars

Paul Harris was our tutor on the course…

Paul Harris was our tutor on the course in Birmingham and he explained everything so well he is a great guy and made the course enjoyable with his approach can’t wait to be on more of his courses

15 August 2025
Unprompted review
EWI Pro logo

Reply from EWI Pro

Thank you for the great feedback. We're thrilled to hear you enjoyed the course with Paul, he truly has a talent for making learning engaging. We look forward to seeing you on more of his courses soon!

Rated 5 out of 5 stars

Product/Training/awareness

Installer and product awareness training at Aston Birmingham.
Experienced training staff delivering high quality product and installation advice for installers to deliver service with confidence.

12 August 2025
Unprompted review
EWI Pro logo

Reply from EWI Pro

We're glad to hear you found the course to be beneficial and delivered to a high standard. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Steven Wyllie

Steve Wyllie delivered a brilliant theory session in which I was able to gain a good understanding of silicone rendering.

11 August 2025
Unprompted review
EWI Pro logo

Reply from EWI Pro

We’re committed to providing the highest standard of training, and we’re glad to see that reflected in your review.

Rated 5 out of 5 stars

Amazing course we competed today

Amazing course we competed today .
Steven Wyllie was especially good a a mentor and teacher . Highly recommend the course

11 August 2025
Unprompted review
EWI Pro logo

Reply from EWI Pro

Thanks for the 5 stars – we can’t wait to see where your new skills take you.

Rated 1 out of 5 stars

Dangerous drivers

Whoever was driving one of your pickups near Aylesford at 3:45pm on 10th August 2025 needs to be sacked.

Blocked us from entering the lane on the motorway, sped up again to block us, with my 2 kids in the car and a “baby on board” badge. Then proceeded to stick his fingers up behind us when we got in, only to then change lanes and speed off.

Fortunate for you that my kids were in the car.

10 August 2025
Unprompted review
EWI Pro logo

Reply from EWI Pro

Thank you for your message. The vehicle in question was in use by a member of staff on a personal basis, however we have reiterated safe and considerate driving practises should be followed whenever a company vehicle is being used, regardless of it's purpose. Thank you for raising this to our attention, and we are sorry for your experience.

Rated 5 out of 5 stars

Great experience in doing the EWi Pro…

Great experience in doing the EWi Pro training I learnt a lot and how to work with the compliance , Paul has got 40years knowledge in EWi Pro and in rendering his a great coarse tutor .It’s a great coarse and interesting I would recommend who wants to do this training and book with EWi Pro with Paul.

6 August 2025
Unprompted review
EWI Pro logo

Reply from EWI Pro

We’re buzzing to know you enjoyed the course with the wonderful Paul – thank you!

Rated 5 out of 5 stars

Great team and service

Great team and service. We certainly have learnt many things from course led by Steve.
I totally recommend the course to installers.

30 July 2025
Unprompted review
EWI Pro logo

Reply from EWI Pro

Thanks for your feedback about Steve – we’ll be sure to share your kind words

Rated 5 out of 5 stars

Excellent teaching

Great course, friendly, with lots of useful knowledge and guidance.
Highly recommended

29 July 2025
Unprompted review
EWI Pro logo

Reply from EWI Pro

We love seeing our learners succeed – thank you for sharing your experience

Rated 5 out of 5 stars

I found the presentation really…

I found the presentation really interesting and informative. Steve delivered a great presentation.

10 June 2025
Unprompted review
EWI Pro logo

Reply from EWI Pro

Thanks for your review. We’re proud to have contributed to your professional growth!

Rated 5 out of 5 stars

Great training

Steve was so good at training, I passed all the questions on the test 😊

10 June 2025
Unprompted review
EWI Pro logo

Reply from EWI Pro

We’re so pleased to hear your training experience was a positive one.

Rated 5 out of 5 stars

Great course

Great course. Came along to learn about external rendering products and processes. I now have an in depth knowledge of the EWI process and what products to use for my external rendering job. Paul the course leader has 37 years experience on the tools and is passionate about ensuring you leave the course knowing which product to use and how to apply it.

29 May 2025
Unprompted review
EWI Pro logo

Reply from EWI Pro

We had such a great time working with you in training – glad you enjoyed it too!

Rated 5 out of 5 stars

Paul harris @ EWI Pro is a brilliant…

Paul harris @ EWI Pro is a brilliant tutor. Enjoyed the day and learnt a lot. Also got treated to greggs.. highly recommend!!

28 May 2025
Unprompted review
EWI Pro logo

Reply from EWI Pro

We’re so glad you enjoyed your time at the academy – we loved having you on the course!

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