Ewbanks  Reviews 67

I collect High Grade Marvel comics and the grading by Ewbank's is always acurate which is important to me. Post and packing is superb, quick and value for money.
Always friendly, highly recommended.

I recently sold my comic collection with Ewbanks and was very happy with the company. The person I worked with was Tom Duma who couldn't have been more helpful. Communication was good and all my questions were answered promptly. So overall I'm very satisfied with Ewbanks and would recommend them.

Very helpful when getting advice about selling some comics. Very honest with quotes and I made some good money 👍

Having been an Ewbank’s customer for over two years, and having spent a significant amount across many auctions, it’s disappointing to leave this review. However, I’m doing so in the hope that Ewbank’s will take note and improve their service.

The straw that broke the camel's back was a shipping invoice for a small lot of video games of low value. The shipping cost came to £26 + VAT, almost as much as the items themselves. As a small business owner, I know this type of parcel costs less than £5 including VAT to send. I raised this by email but was simply referred back to the terms and conditions, with no sympathy or understanding.

This isn’t the first time I’ve experienced slow, unhelpful, or rude service. On a previous occasion, I won several lots across different auctions and requested a combined postage invoice. The shipping team took too long to respond. Despite having written proof that I requested this within the 7-day payment window, I was later told I was overdue on a £10 lot and my account was suspended.

When I called to resolve this, I spoke to two members of staff and found both interactions dismissive. It felt as though I was a burden for calling, and there was little concern shown for the issue or the inconvenience caused.

I leave this review reluctantly, but with the hope that Ewbank’s will take steps to improve their customer service and review their shipping process to ensure fair pricing and more timely responses.

I used Ewbanks some time ago and I have never got over such a dreadful selling experience!
I left a collection of original film posters to be auctioned and the auctioneer I arranged to meet was not there after I had driven 2 hours to keep the appointment so I had to leave items with a colleague
I had to keep chasing them for an auction date and weeks /month later they gave me a date.
When I saw the listings online they had bundled the original posters up and only illustrated one in each bundle. How you can sell posters blind that beats me? anyhow I had to stop them from selling my items as they were not even achieving prices you would expect to get on a windswept rain sodden boot sale field more so after commission was taken - hopeless!!!. One of the posters in the £25.00 bundle was worth £160. Sorry but the experience still niggles me and I would advise to think carefully before selling through Ewbanks - sadly I wont be.
In response to the reply I could get into detail but I wont - suffice it to say you can check on the web for an original 1970s Walt Disney Dumbo poster and the sold prices on the lower end are quoted at - 1970s–1980s originals typically £200–£1,000+
This was the one that was sold in a combination bundle with no reserve which I did not specify. Anyhow it’s done and people can read the other reviews and make their own minds up.

Quote on the website for packing says packing “for a small fee” having bought I was then quoted 24.00 for posting an unframed football shirt which I could send by Royal Mail tracked for less than a fiver, feel ripped off, just profiteering Don’t use them unless your prepared to pay double again for post

I sold some unwanted arcade and console items through Ewbank’s, and the experience was excellent from start to finish. Everything was handled on time, exactly as scheduled, and achieved the right price. The team were consistently friendly, professional, and easy to deal with.

Compared to many mainstream auction houses—which often feel aggressive and impersonal—Ewbank’s was a refreshing change. My decision to try them proved entirely justified.

I genuinely hope Ewbank’s calm, integrity, honesty, and transparency remain intact as they grow. It feels like one of those rare places where fair deals still exist, professionalism is genuine, and positive interactions go both ways.

Highly recommended.

Sent them information about an item I wanted valued. Website says they aim to reply in one day. They never replied or acknowledged my request.

Received a reply due to bad Trustpilot review. Seems to be the common response of "we don't have a record of an e-mail" as seen in other replies. I even have the automatic 'Valuation Submitted' e-mail back, sent on 23rd Nov, that says they'll get back in 48 hours. I wouldn't trust this company with any of my items.
EDIT: Nothing from you went into junk/spam - first thing I checked at the time. I appreciate the replies but all a bit too late, if your initial contact process doesn't work then I have no confidence in the rest.

Won a lot at the sale on November 18. Asked for a shipping quote and this took a week (November 25). Paid the following day. A week later (December 3), received an email claiming the invoice hadn't been paid and that I might have to pay storage charges. Emailed the sender (Barry Chappell), but he didn't reply. Phoned and spoke to him. He checked and confirmed I'd paid. It's now December 11 and I've not received the lot. Please:

* If you haven't got enough staff, don't run so many auctions.
* Answer emails promptly - it's only polite.

We have recently sold a lot of film posters with ewbanks and from the start it has been a very professional and friendly service…. Having help and guidance from Max and Andrew made the process easier than expected with fantastic results… highly recommend their company.. Tracey

Exceptional service and warmth shown to me on my first auction experience where I parted with family items for the proceeds to be donated on behalf of my late husband - very grateful for the Ewbank team's help and support

Went to Ewbanks Auctioneers today and was met by one of the valuers a man called Mark at the Burnt Common branch. Having made an appointment to see him so we could get our Moorcroft Pottery valued my wife and I were so upset by the arrogant attitude that we had to leave.

Outstanding service, thank you very much.

Emailed enquiring about the possibility of having golf history books included in a future sale. No reply. Why would anyone bother using this firm?

Geat professional, honest service. Thank you Tom Duggan from the sporting memorabilia Team. I would highly recommend if you have any sporting items to sell.

I left a huge amount of Harry Secombe memorabilia with Ewbanks, including signed books, personal invitations and letters. I received £22.10.
I continually looked for these items in their catalogue prior to the sale but never found them. I also got friends to look. Were they actually sold at auction??

I won a item with their auction house and their payment page doesn't work, customer service is horrendous that is if they don't just ignore customers. Rather then try to fix the problem the owner lies about customers and tries to get them flagged for his own companies failures. Disgusting auction house that should be investigated by the authorities.

I consigned an item to the recent James Bond auction. Ewbanks delivered on their promise of good exposure and promotion, communication was good. Very helpful and would 100 % use them again

The staff at Ewbanks were welcoming, friendly and professional throughout the process. Gave me a straight-forward and experienced appraisal of what my memorabilia was honestly worth. And they were right as it turned out. Thank you particularly Tom and John. It was my first time using an auction and I enjoyed it. I wish them well for the future.

So far I have found Ewbanks and, in particular, James Spooner, very professional and knowledgeable.

They have provided me with a lot of their time and free valuations which eventually convinced me to send some cards into auction.

My cards went in and I am just awaiting the money to flow from it.

All in all, I would recommend, they know their stuff and have made it easy and a pleasure to deal with them. Once I have some more items, I will be returning to sell with them.