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Evolvepsychology Reviews 

198
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally kind, professional, and understanding during sensitive assessments. Many people find the overall process smooth and well-organized, with clear guidance and helpful support from dedicated coordinators. Consumers note that appointments are handled with great care and empathy, making families feel entirely safe. However, some people mentioned experiencing frustrating delays and poor communication regarding long appointment timeframes. A few other people also felt that getting in touch via email or phone was extremely difficult when trying to chase updates. Reviewers also noted that missing paperwork or slow responses caused additional stress during an already challenging time.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, kind, and professional during assessments. Reviewers... See more

Service

Clients share ambiguous opinions on service, with many praising the polite coordinators, thorough... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as while many reviewers praised... See more

Response time

Reviewers highlight ambiguous aspects of response time, with some consumers experiencing extreme delays,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that friendly professionals make them... See more

Reviews shaping this summary

Rated 4 out of 5 stars

RTC is quicker than the NHS who are now going down the route of Needs Led assessment before an assessment can be offered. Waited around 18 months for a combined assessment which is good given waiti... See more

Company replied

Rated 5 out of 5 stars

Unfortunately with Miss communication and not having clear instruction and directions we had a rough start but after over coming speed bumps we had an amazing experience. We were heard supported and t... See more

Company replied

Rated 5 out of 5 stars

I am so grateful for all their help at Evolve. First assessment was at Exeter and all staff were so welcoming and assuring, which put me at ease. The other assessment and outcome were done by a very l... See more

Company replied

Rated 5 out of 5 stars

Great experience with Evolve for combined assessment. The whole team has been fantastic from start to finish! Very thorough and professional throughout. I just want to say Lauren Britcher is a c... See more

Company replied


Company details

  1. Psychologist

About Evolvepsychology

Written by the company

Evolve Psychology

At Evolve Psychology we specialise in high-quality ADHD, autism, combined AuDHD and dyslexia assessments for children and adults. Our experienced clinicians take time to understand each person’s unique needs, providing a supportive and compassionate experience from first contact to final report.

Why choose us

Founded in 2014 by Dr Laura Powling, Evolve was built on a clear vision: deliver expert, evidence-based assessments with empathy, care and attention to detail. We lead the way in neurodevelopmental assessments and provide trusted expert witness services for families, schools, employers and legal professionals across the UK.

Our services

  • ADHD assessment (children 6+ and adults)
  • Autism assessments (all ages)
  • Dyslexia assessments (8+ and adults)
  • Dyscalculia assessments (8+ and adults)
  • Intellectual disability assessments
  • Expert witness services

How you can access our services

You can choose Evolve via NHS Right to Choose or through our private assessment pathway. Whichever you select, our friendly team ensures every step of your journey is clear, comfortable and professional.

Evolve Psychology — specialist assessments that give clarity, practical recommendations and confidence to move forward.


Contact info

3.9

Great

TrustScore 4 out of 5

198 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(198)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Never give up

Took a long time to get help for my son finally we was referred to Evolve and I can not fault them .. they are so lovely to talk to and make you feel at ease .. wasn’t easy for them to get hold of sons school but they kept trying and we finally got answers for my son. Can not thank them enough x

17 June 2025
Unprompted review
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Reply from Evolvepsychology

Hi Maria,

Thank you for your lovely review of our services. We'll be sure to pass on your feedback!

Rated 5 out of 5 stars

Good service

Appointments offered we scheduled and held as planned & on time. Practitioners were respectful and gave time for responses.
Thank you to all especially Rebecca who was the key contact.
Diagnosis and emails received as suggested. Thank you to all at Evolve.

28 June 2025
Unprompted review
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Reply from Evolvepsychology

Hi,

Thank you for your review! We're so pleased you had a positive experience with our services.

Rated 5 out of 5 stars

friendly and quick

I was considering 4 stars but considering the context of these services in the UK, I doubt I would have a better experience with any other company. The doctors themselves could not be better, friendly and supportive. Extended my appointment to ensure they got a full picture. I jumped at the opportunity to get a faster appointment 2 hours travel from me, glad this was an option presented to me. Email and text communications werent always crystal clear but were generally good, in the end I received relatively quick and friendly diagnosis through NHS right to choose. Thanks to the team.

23 June 2025
Unprompted review
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Reply from Evolvepsychology

Hi Callum,

Thank you for your review of our services, we're glad you had a smooth and positive experience!

Rated 5 out of 5 stars

Absolutely lovely team and lovely…

Absolutely lovely team and lovely people
They have been so helpful in helping me get a diagnosis for my son. a special thank you to Phillipa and Rebecca for being absolutely lovely stars with my son and doing what right for him

24 June 2025
Unprompted review
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Reply from Evolvepsychology

Thank you very much for your lovely review. We'll be sure to pass it on to the team!

Rated 5 out of 5 stars

Great service! Very Thorough! They See Through High Masking Children!!

Great service. Everyone incredibly friendly. The Reception staff, those undertaking the assessments in person and those completing online assessments.

Every assessment (for our child's combined ADHD and ASD assessments) were all very thorough and nothing seemed rushed at all. We attended in person for the initial part, where my daughter was assessed, it was a very calm and relaxing environment. This followed some weeks later with 2 video calls (approx. 1 week apart) where my husband and I were questioned in depth about our daughter. One was a 2-hour video call (with a break in between), the second an hour long. This didn't feel like too much, I appreciated the time taken to get a rounded understanding of her.

We received results approx. 1 month later via video call where we were also given advice and recommendations. At this stage, we were sent a letter with the diagnosis which meant we could pass this onto school etc and the full report followed approx. 4 weeks later. Again, very thorough, with lots of information that we are able to provide to school etc to fully support her and highlight her behaviours outside of school that we maybe weren't able to articulate or understand well enough to realise it was worth sharing prior.

Note, our daughter (who was 10 at the time) is great at masking. I had my concerns that they wouldn't be able to detect anything, especially as she told me that she will (in her own words), "Just act normal, so they won't be able to tell anything anyway!" That was the first time I was made aware that she knew she masked at all!

A great service! Thank you!

1 November 2024
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Reply from Evolvepsychology

Thank you very much for sharing your lovely review of our services. We're so glad we could offer your family such a positive experience, and the answers you needed for your daughter.

Rated 5 out of 5 stars

We recently had our child assessed by…

We recently had our child assessed by Evolve Psychology and I can’t thank them enough for the support and professionalism throughout the whole process. From the very beginning, the team made us feel heard, understood, and supported.

The assessment itself was incredibly thorough, everything was very detailed, clear, and gave us so much insight—not just confirming the autism diagnosis, but helping us understand our child on a much deeper level.

The whole experience was so positive and reassuring during what can often feel like an overwhelming time. Evolve Psychology provided guidance, kindness, and expertise every step of the way. I’m so grateful for everything they’ve done for our family and wouldn’t hesitate to recommend them to anyone seeking answers or support for their child.

19 June 2025
Unprompted review
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Reply from Evolvepsychology

Hi Georgia,

We're so pleased you and your family had such a positive experience! We will be sure to share your lovely review with our team. Thank you & we wish you all the best.

Rated 1 out of 5 stars

Just to add to my previous…

Just to add to my previous review...after chasing the report and getting told it wasnt a priority as they hadn't realised I was a private client they finally sent it.
Not only were family members names wrong, not just misspelled, completely wrong names, my they mentioned my one year old daughter. My daughter is 12!
I find it hard to trust someone's opinion on my child when they don't seem to know his nana who basically co parents with me, name or his sisters age.
Let down every step of the way.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

My Experience with Evolve – A Truly Outstanding Service

My experience with Evolve has been absolutely fantastic from start to finish. Initially, I approached them for an ADHD assessment for my child. However, after a discussion with the SEN teacher at school, it was suggested that my child might be presenting traits of both ADHD and Autism (AuDHD).

When I brought this up during the assessment with Charlotte, she listened carefully and agreed that some of what we discussed did point towards Autism as well. She clearly explained my options: either pause the ADHD assessment to convert it into a combined ADHD and Autism assessment, or proceed with ADHD now and complete a separate Autism assessment later. I chose to pause and pursue the combined assessment.

Charlotte provided clear instructions on what needed to be done, and I immediately contacted our GP to request an Autism referral. The receptionist at Evolve was also amazing—she managed to rearrange our face-to-face appointment into a combined assessment within just two days. Her efficiency and support were truly appreciated.

We then travelled to Exeter for the assessment, where we met with Becca and another lovely clinician (whose name I unfortunately forgot). They were both absolutely fantastic throughout the session. My child was extremely anxious, but they kindly allowed me to be present at the beginning of the assessment to help settle them in. Their compassion and professionalism made all the difference.

From the psychologists to the admin staff, I genuinely cannot thank the entire Evolve team enough. They provided an exceptional level of care and support throughout what could have been a very stressful process. I’m so grateful for the understanding, flexibility, and dedication they showed us—an absolutely great service.

9 June 2025
Unprompted review
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Reply from Evolvepsychology

What a truly lovely review. Thank you for taking the time to write about your experience with us, we have shared this across the company and the team in Exeter. Evolve are so glad we could offer you such a positive experience!

Rated 5 out of 5 stars

Highly recommended service from start…

Highly recommended service from start of referral to outcome and diagnosis. Very professional but also put us at ease through the whole process. GP referral after I selected Right to Choose, complete an online form, Video assessment for history, face to face assessment and then video call to discuss outcome, followed by report in 6 weeks. My experience took 3 months to get ASD diagnosis amazing knowing how long other people have to wait. Resources materials sent to you too.

6 June 2025
Unprompted review
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Reply from Evolvepsychology

Hi Sally-Anne,

Thank you very much for your positive review of our services, we really appreciate you taking the time to share it!

Rated 5 out of 5 stars

Evolve

Experience has been amazing I got the answers I needed lovely staff who helped from start to finish would recommend

5 June 2025
Unprompted review
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Reply from Evolvepsychology

Hi Lauren,

Thank you very much for your positive review of our services, we really appreciate you taking the time to share it and we will share it with our team!

Rated 5 out of 5 stars

My experience with evolve from start to…

My experience with evolve from start to finish has been amazing. All the staff especially Leese have helped me and my son with his diagnosis. They made me feel very comfortable and they have been very helpful. We travelled to Exeter due to the wait times and the staff there was really nice and Pleasant towards my son. Thanks so much evolve for everything

5 June 2025
Unprompted review
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Reply from Evolvepsychology

Hi Demi,

Thank you very much for your positive review of our services, we really appreciate you taking the time to share it!

Rated 5 out of 5 stars

Outstanding.

Aimee and Lucy were very helpful and professional. Questions were answered if I had any.

Didnt have to wait on the waiting list for very long and therefore my son was seen and assessed very quickly.

2 June 2025
Unprompted review
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Reply from Evolvepsychology

Hi Rebecca,

Thank you very much for your positive review of our services, we really appreciate you taking the time to share it and are glad your son has the answers he needs.

Rated 5 out of 5 stars

very quick and very helpful

very quick and very helpful, all of the team involved were great. we thank them very much for their help and support. my self and my son felt comfortable

3 June 2025
Unprompted review
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Reply from Evolvepsychology

Hi Chelsea,

Thank you very much for your positive review of our services, we really appreciate you taking the time to share it and are pleased to hear you and your son had a good experience!

Rated 5 out of 5 stars

Evolve at Harrogate

Our specialist Jennifer was perceptive and kind throughout the whole process as talking about your childs history and difficulties can be actually quite an emotional process. The staff at the centre in Harrogate were great, my daughter had various tests and found the experience fairly straightforward. At the end of the process when Jennifer went through the diagnosis outcome she spent a lot of time explaining the criteria, the evidence and the result in a very logical and understanding way. Communication with Evolve was good throughout the process. Overall, a big thank you to Jennifer and the rest of the team at Harrogate

22 May 2025
Unprompted review
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Reply from Evolvepsychology

Thank you so much for your review, we will be sure to pass on the information to our team! We're so pleased you had such a positive experience with Evolve.

Rated 4 out of 5 stars

A very positive experience

The process was good and very detailed with Evolve Psychology and we feel like we were listened to throughout. The only thing I would say to help make improvements would be that we were given a list of the types of questions that would be asked for the first sessions. Our first session was over 2 hours long and trying to remember things that my child did when she was a baby was quite difficult at times, given that she is nearly 15 now! If a list of questions had been made available, these could have been discussed with other family members before the meetings. Apart from that though, all positive. Thank you Evolve :D

22 May 2025
Unprompted review
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Reply from Evolvepsychology

Hi Helen,

Thank you for your review of our services! We will take your feedback on board and let the team know for future reference. Thank you, Evolve

Rated 5 out of 5 stars

Been the most positive experience

Been the most positive experience we could have asked for. They were friendly, approachable and was very good with my child. The staff were above and beyond for us and we are so grateful to them.

19 May 2025
Unprompted review
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Reply from Evolvepsychology

Thank you for your lovely review of our services! We're so glad we could offer you and your child a positive experience.

Rated 1 out of 5 stars

Absolute waste of time

Absolute waste of time. They advertise jobs that don't exist. People who interview clearly have a profound lack of subject knowledge. It seems likely to me that they advertise jobs that they don't actually have to get the company publicity.

12 May 2025
Unprompted review
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Reply from Evolvepsychology

We are sorry you were unsuccessful in the position we are hiring for. We have emailed you some feedback, on the 15th May, please contact us if you need any clarification on the details you have received.

Rated 5 out of 5 stars

We had our son assessed via evolve and…

We had our son assessed via evolve and they couldn't have been more helpful and understanding. Communication was clear from the beginning of our journey and plenty time given during our feedback session to ask any questions we had surrounding the outcome. I would highly recommend this service to others in a similar position to ours.

9 May 2025
Unprompted review
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Reply from Evolvepsychology

Hi, thank you for your kind feedback! We're very pleased we could offer you and your son such a positive experience with Evolve.

Rated 5 out of 5 stars

Autism diagnosis

What a great experience coming here was they was great with my child and me from start to finish very helpful and understanding I’m very greatful for their help,I could of cried when got the answers for my child

13 May 2025
Unprompted review
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Reply from Evolvepsychology

Hi Kelly,

Thank you for your review of our services! We're please you got the answers you needed for you and your child.

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