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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, most reviewers were somewhat happy with their experience overall. Many customers expressed satisfaction with their purchases, finding products to be as described and of good quality. Reviewers appreciated receiving regular updates and tracking details for their orders, and noted that items often arrived safely and well-packed. However, some customers experienced consistently long delivery times, often taking weeks. Many also reported product quality issues, with items arriving faulty, broken, or not matching descriptions, sizes, or advertised images. A significant number of customers faced difficulties with refunds for lost or unsatisfactory items, with some receiving only partial amounts. Several reviewers also felt misled about the company's origin, as products frequently shipped from China.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy of descriptions. Many reviewers express... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing significant frustration over... See more

Quality

Users describe ambiguous interactions with quality, with many expressing significant disappointment regarding... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues. Some customers... See more

Refund

Customers consistently express dissatisfaction with the refund process, frequently reporting difficulties in... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The company gives the appearance that it is a UK based firm but goods take weeks to arrive and appear to be from Hong Kong / China with no instructions and poor packaging. A disappointing experience

Rated 3 out of 5 stars

Received the item, the item was as described only downside did take longer than the time advised that it was coming got it at around 11 days later but happy with my purchase

Rated 4 out of 5 stars

I absolutely love my navy blue waterproof rucksack I ordered from Evesbury. It took a little longer than I expected to arrive but they did keep me updated on its delivery with regular emails & tracki... See more

Rated 4 out of 5 stars

Bought a steamer but faulty. Sending replacement but this company is in China. Taking ages. I did request a refund as faulty. Customer service reply’s are good but made me wary of purchasing again... See more


2.9

Average

TrustScore 3 out of 5

111 reviews

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1-star

No history of asking for reviews

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2.9

All reviews

(111)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor product, rubbish customer service

Ordered a knitting machine. Didnt come with all the equipment. The machine didn’t even work. I emailed them after a few days back they emailed back asking for photos and videos of the machine. The then emailed backed asking me to try another way. Exact same issue. Sent another video and asked for a refund. No response back. Several emails ignored.
CUSTOMER SERVICE AWFUL.

3 January 2026
Unprompted review
Rated 1 out of 5 stars

Don't go near this website

Don't go near this website. Bought an item didn't arrive now my AVG antivirus software prevents it even opening.
Our bank is recovering the payment

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Flat Clips

My daughter has really thick hair and always has it up in a ponytail, so I brought these clip and they are great in her hair. She now has a choice how to wear her hair. The clips are great and good value for money.

25 December 2025
Unprompted review
Rated 4 out of 5 stars

I absolutely love my navy blue rucksack!!

I absolutely love my navy blue waterproof rucksack I ordered from Evesbury. It took a little longer than I expected to arrive but they did keep me updated on its delivery with regular emails & tracking details.
The bag it self is stylish & practical & is exactly what you see in the online videos, with seven internal pockets, it's exactly what I've been looking for, for walks with kids & dogs. I love it! if they ever made a larger version I'd be the first to order one!!

13 January 2026
Unprompted review
Rated 4 out of 5 stars

Knickers are quite small

Knickers are quite small, smaller than normal in the UK but I think the order came from China or Japan so size up. Took a little longer to arrive than normal but recieved both in good condition.

12 January 2026
Unprompted review
Rated 1 out of 5 stars

This is a Chinese company posing as uk based.

This is a Chinese company posing as uk based. Delivery is a joke, my order took weeks to come. One of the surface protectors for hot items was missing website showed four and when I received my order there was only three. Emails ignored. This website should be closed down, don’t buy anything.

7 December 2025
Unprompted review
Rated 4 out of 5 stars

Long wait for delivery but goods…

Long wait for delivery but goods received ok. Purchased 2 sets iridescent watercolour paints and 2 stick man lights. Paints are smaller than expected but ok. Lights work. So all fine. Can't see where to add photo to my review?
Goods are from and made in China.

16 December 2025
Unprompted review
Rated 4 out of 5 stars

Products as expected (wind up…

Products as expected (wind up butterflies that went inside a gift). Delivery time was as indicated and whilst this was longer than what has become usual for those who have got used to the next day thing from other suppliers, it was at least what was promised on ordering.

19 December 2025
Unprompted review
Rated 2 out of 5 stars

the order took a long time to come and…

the order took a long time to come and when it did it wasn't the best quality. when the ring was extended it would have been to small for my sisters hand to go through. in the end I kept it for myself and had to get my sister something else

17 December 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a present for my mum for…

I ordered a present for my mum for Christmas, it looked lovely on photo's. It came in time (about 2 weeks) but I suspected from the time that it wasn’t coming from uk. When it arrived it was badly crafted, the edges of the resin were rough and looked bad and the actual product (a light up initial with flowers) was too top heavy and won’t stand up on its own! I’m in discussions, have sent the requested photo and video but on reading the reviews I am no longer hopeful of a resolution.

22 December 2025
Unprompted review
Rated 2 out of 5 stars

Nightmare to return.

Not a UK based company! A fair product but a nightmare to return. It takes 8 emails back & forth and then you have to pay for return postage to China before a refund.

2 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely Awful Experience Using This Company

Purchased 2 Needle threaders and, like other reviews they took a long time to arrive, well past their estimated delivery date. The one we kept worked perfectly. Unfortunately, the one given as a Christmas present, was manufactured with the hook fitted upside down. On complaining we were offered a 15% discount to repurchase a replacement for the defective item!
When we advised of our UK Statutory Rights we received the following response.
"I would like to respectfully clarify our position. While we fully acknowledge your reference to statutory consumer rights, our company operates under clearly stated terms and conditions that apply to all purchases made through our website. These terms include a 30-day warranty period for reporting defects or faults, which is outlined at the time of purchase."
In other words, accepting their terms and conditions means you waive your statutory rights for faulty goods as a consumer after 30 days.
Needless to say, we will never use this company again!
Buyer beware!

29 December 2025
Unprompted review
Rated 4 out of 5 stars

I bought a lovely set of paints for my…

I bought a lovely set of paints for my daughter. It took quite awhile to arrive but it was during the Christmas period so I’m sure it would have been delivered faster at another not so busy time. I am super happy with the paints and they are exactly as described.

30 December 2025
Unprompted review

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