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Everest Pharmacy Reviews 

359
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 345 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, helpful, and professional, often going above and beyond to assist with queries and provide attentive service. Many people highlight the excellent service, noting its efficiency, professionalism, and the ease of various procedures like vaccinations and ear wax removal. Reviewers appreciate the proactive communication, such as text messages when prescriptions are ready, which saves unnecessary trips. However, some customers also noted issues with customer service, describing experiences of long waits, unacknowledged presence, or staff appearing rushed and not fully listening. A few people also reported problems with prescription fulfillment, including incomplete orders or significant delays in delivery, occasionally leading to missing vital medication.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their friendliness, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly, professional, and cooperative... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the helpfulness,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers reporting positive experiences, such as... See more

Product

Customers had ambiguous experiences with product, with some reviewers expressing satisfaction with specific... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Most of the time the pharmacist isn't there so they can't approve prescriptions. It can take a week from ordering on the app for the item to become ready whereas it used to be next day. It seems quite... See more

Company replied

Rated 4 out of 5 stars

Very good pharmacist. Helpful and knowledgeable. However, I had a long wait past my appointment time as they only have 1 consultancy room, and another pharmacist was using it for a consultation with... See more

Company replied

Rated 5 out of 5 stars

Been going for many years. The staff are always welcoming and attentive. Never felt I couldn't approach them with questions. There were a few issues during the recent take-over/change of manageme... See more

Company replied

Rated 5 out of 5 stars

Appointment time good , no delays . Premises spotless . Pharmacist very welcoming ,patient and friendly. Put me at ease and explained he procedure after checking my details. He carried out the "less t... See more

Company replied


Company details

  1. Pharmacy
  2. Online Pharmacy
  3. Travel Clinic
  4. Weight Loss Service

About Everest Pharmacy

Written by the company

Everest Pharmacy is one of the fastest growing independent pharmacy groups in the UK, proudly serving communities through more than forty locations nationwide. Our mission is to make high quality healthcare accessible, reliable and convenient for every patient who walks through our doors. Each branch is staffed by a dedicated team of professionals committed to providing personalised care with a warm, community-focused approach.

We offer a comprehensive range of NHS services, including prescriptions, clinical advice, health checks and the Pharmacy First service, ensuring patients can receive quick and effective support without unnecessary delays. Alongside our NHS offering, we also provide a wide selection of private services designed to meet the diverse needs of modern healthcare. These include travel vaccinations, ear microsuction, weight management programmes, private prescribing and specialist clinical services that give patients additional choice and flexibility.

Everest Pharmacy combines traditional community values with a modern approach to healthcare delivery. We continually invest in technology, training and service development to ensure that every patient receives the highest standard of care. Whether you are visiting us for routine NHS support or specialist private treatment, our team is committed to helping you stay well, feel supported and access the services you need with confidence.

Everest Pharmacy NHS & Private Clinics

Written by the company

Travel Health Services
We provide expert travel health advice, vaccinations, and prescriptions to help you travel safely and confidently.
Weight Management Services
Private consultations and clinically led weight management support tailored to your individual needs.
Private Blood Testing
Discreet blood testing services with fast results and professional clinical guidance.
Ear Wax Removal
Safe and effective ear wax removal carried out by trained healthcare professionals.
Cryotherapy Treatments
Targeted cryotherapy treatments designed to support recovery, wellbeing, and pain management.
Pharmacy First Services
NHS Pharmacy First consultations for common conditions with advice, treatment, and referrals where appropriate.

Contact info

Book Your Clinic Appointment

Fast, private appointments with our expert pharmacy clinicians


4.3

Excellent

TrustScore 4.5 out of 5

359 reviews

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Replied to 100% of negative reviews

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4.3

All reviews

(359)

345 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Sometimes you need to be patient with the pharmacy

With my repeat prescription base being of a small item quantity I suffer very little.
However, in the past, I have suffered not initially receiving my full repeat prescription.

13 March 2026
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Reply from Everest Pharmacy

Hi Yvonne, thank you for your feedback. We appreciate your understanding and are sorry to hear that you have experienced missing items in the past. We will be feeding this back to the branch to improve consistency. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk

Rated 3 out of 5 stars

Prescription was ordered at the…

Prescription was ordered at the weekend. On Thursday, one item was missing.
On Friday there was no driver to deliver.
I had to collect on Friday afternoon as medication was needed for the weekend and the pharmacy was closed.

13 March 2026
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Reply from Everest Pharmacy

Hi Elaine, thank you for your feedback. We are sorry to hear about the delays and delivery issues you experienced, especially when medication was needed urgently. We will be feeding this back to the branch to improve reliability. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk

Rated 5 out of 5 stars

My prescription was lost between the…

My prescription was lost between the doctors and the chemist no site of it on the chemists computer.A member of the team rang the doctors up to find out where it was.Next morning problem solved

2 March 2026
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Reply from Everest Pharmacy

Hi Paul, thank you for your kind feedback. We are pleased to hear that our team was able to resolve the issue quickly for you. Your support is greatly appreciated.

Rated 4 out of 5 stars

Patience can be a virtue

Whilst you don't always initially receive what you ordered via the repeat prescription system eventually they do arrive.
The pharmacy needs to be aware that with the 28 day cycle of most prescription medication it is essential they are delivered timely.

13 March 2026
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Reply from Everest Pharmacy

Hi Larry, thank you for your feedback. We appreciate your comments and understand how important timely medication is within a 28-day cycle. We will be feeding this back to the branch to improve turnaround times. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk

Rated 5 out of 5 stars

Courteous service and excellent Home…

Courteous service and excellent Home Delivery

17 March 2026
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Reply from Everest Pharmacy

Hi Peter, thank you for your kind review. We are pleased to hear you were happy with both our service and home delivery. Your feedback is greatly appreciated.

Rated 1 out of 5 stars

If I could give 0 I would

If I could give 0 I would, waiting every time for almost an hour to get a prescription, it's the worst pharmacy I have been to, they take long enough to actually ask your name, all just stand around looking confused, this has been constantly for over a year, absolute pile of 💩

12 March 2026
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Reply from Everest Pharmacy

Hi Dacy, thank you for your feedback. We are very sorry to hear about your experience and the repeated delays you have faced. This is not the level of service we aim to provide, and we will be feeding this back to the branch as a priority. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk

Rated 1 out of 5 stars

Repeat prescriptions were ordered for…

Repeat prescriptions were ordered for delivery, it took 11 days for the process to be completed. On line order showed items were ready, however, the pharmacy said not. Meanwhile I was fast running out of medication and had to telephone daily regarding an update on the situation.

3 March 2026
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Reply from Everest Pharmacy

Hi Martin, thank you for your feedback. We are very sorry to hear about the delay in your prescription and the confusion around the order status. This is not acceptable and will be fed back to the branch to investigate and improve. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk

Rated 3 out of 5 stars

Service is very slow

Service is very slow

20 February 2026
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Reply from Everest Pharmacy

Hi Mary, thank you for your feedback. We are sorry to hear that you experienced slow service. We will be feeding this back to the branch to improve waiting times. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk

Rated 1 out of 5 stars

Waited 3 days for a prescription when…

Waited 3 days for a prescription when should be able to get same day or day later not 3 days late

6 March 2026
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Reply from Everest Pharmacy

Hi Scott, thank you for your feedback. We are very sorry to hear about the delay in receiving your prescription. This is not the level of service we aim to provide, and we will be feeding this back to the branch to improve turnaround times. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk

Rated 1 out of 5 stars

Never signed up for receiving marketing…

Never signed up for receiving marketing or surveys so this is very poor.

17 March 2026
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Reply from Everest Pharmacy

Hi Kathryn, thank you for your feedback. We are very sorry to hear about your concerns regarding communications and consent. This is something we take very seriously and will be fed back to the branch to review. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk

Rated 3 out of 5 stars

New prescription

Whether more staff are needed but only picking up one item and this took too long in my opinion to be dispensed.

5 March 2026
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Reply from Everest Pharmacy

Hi Christine, thank you for your feedback. We are sorry to hear that your prescription took longer than expected, especially for a single item. We will be feeding this back to the branch to improve efficiency. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk

Rated 5 out of 5 stars

Fast reliable efficient

Fast reliable efficient

17 March 2026
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Reply from Everest Pharmacy

Hi Lee, thank you for your kind review. We are pleased to hear you found our service fast, reliable and efficient. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

Everything they've done for me

Everything they've done for me, has been great.

17 March 2025
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Reply from Everest Pharmacy

Hi Andrew, thank you for your kind feedback. We are really pleased to hear that you have had a consistently positive experience with us. Your support means a lot.

Rated 5 out of 5 stars

Prescription pick up.

I was served quickly as soon as I walked through the door, and got a quick response concerning a question I had.

17 March 2026
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Reply from Everest Pharmacy

Hi Eric, thank you for your kind review. We are pleased to hear you were served quickly and received helpful answers to your questions. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

Always great

This is my selected pharmacy and has all the services you might need. Availability is also good for any appointments you might need

13 March 2026
Unprompted review
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Reply from Everest Pharmacy

Hi, thank you for your kind review. We are really pleased to hear that you are happy with our services and appointment availability. Your support is greatly appreciated.

Rated 3 out of 5 stars

Removed a little bit of earwax which…

Removed a little bit of earwax which didn’t make and difference and still charged me full price

11 March 2026
Unprompted review
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Reply from Everest Pharmacy

Hi Robert,

We’re sorry to hear that you were disappointed with your experience. We take comments like this seriously and are currently looking into the matter.

If you would like to discuss this further, please feel free to contact us directly at support@everestpharmacy.co.uk

Rated 5 out of 5 stars

Amazing staff

The pharmacist was very knowledgeable and kind. I would recommend anyone to use this pharmacy for anything including vaccinations

6 March 2026
Unprompted review
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Reply from Everest Pharmacy

Thank you for your kind review, Arifeen. We are delighted to hear that you found our pharmacist knowledgeable and kind. Our team always aims to provide helpful advice and a comfortable experience for every patient, whether they are visiting us for vaccinations or other pharmacy services. We really appreciate your recommendation and look forward to welcoming you again in the future.

Rated 5 out of 5 stars

I was very happy with Everest chemist

I was very happy with Everest chemist, I went for a RSV but he couldn't give me one because I am under 75 , I got an email to say that I could have it, but the guide lines say i have to be 75

3 March 2026
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Reply from Everest Pharmacy

Thank you for your review, Annie. We are very pleased to hear that you had a positive experience with us. We understand it can be confusing when eligibility information differs from official vaccination guidelines. For the RSV vaccine, the current guidance restricts eligibility to certain age groups, which means we must follow these rules even if patients receive automated invitations or emails suggesting otherwise. We really appreciate your understanding and are grateful for your feedback.

Rated 5 out of 5 stars

Fantastic private vaccination service

Fantastic private vaccination service! Thank you for clear communication, checking my medical history, and aseptic technique.

2 November 2025
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Reply from Everest Pharmacy

Thank you for your kind review. We are very pleased to hear that you had a positive experience with our private vaccination service.

Providing clear communication and ensuring that each patient receives safe, professional care is very important to us, so it is wonderful to know that this was reflected during your visit.

We really appreciate your feedback and hope to see you again in the future.

Rated 5 out of 5 stars

I recently had the pleasure of using…

I recently had the pleasure of using pharmacy first service for my husband who was suffering from sinusitis. Rather than going through our doctors we went direct to the pharmacy where we were seen by the pharmacist Maria. She was very helpful & friendly and sorted my husband with antibiotics straight away.
We will definitely be using Everest pharmacy again & will be recommending them to friends & family

9 February 2026
Unprompted review
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Reply from Everest Pharmacy

Hi Diana,

Thank you for taking the time to share your experience. We are so pleased to hear that Maria was able to help your husband through the Pharmacy First service and provide prompt treatment for his sinusitis.

It is wonderful to know that you would recommend Everest Pharmacy to friends and family. We look forward to supporting you both again whenever you need us.

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