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Everest Pharmacy Reviews 

357
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 332 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making interactions pleasant and productive. Many reviewers highlight the excellent service, noting efficiency and a personalized approach, especially for specific needs like vaccinations or ear wax removal. People appreciate the clear communication and quick resolution of queries, contributing to a positive overall experience. However, some people experienced significant delays in service and prescription processing, leading to frustration and long waiting times. Reviewers also reported issues with incomplete prescriptions or extended delivery times, sometimes leaving them without vital medication. A few customers mentioned instances of unhelpful or rude interactions with staff, and some found the pharmacy unorganised.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, highlighting the professionalism and helpfulness of the... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some customers praising the helpfulness,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers experiencing significant... See more

Product

Customers consistently note ambiguous experiences with product, with some praising specific medications like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Most of the time the pharmacist isn't there so they can't approve prescriptions. It can take a week from ordering on the app for the item to become ready whereas it used to be next day. It seems quite... See more

Company replied

Rated 4 out of 5 stars

Very good pharmacist. Helpful and knowledgeable. However, I had a long wait past my appointment time as they only have 1 consultancy room, and another pharmacist was using it for a consultation with... See more

Company replied

Rated 5 out of 5 stars

I took my daughter to Everest pharmacy on Manchester road as she was complaining of ear ache, after a referral was made by her GP. The very kind pharmacist ridha offered us the pharmacy first service,... See more

Company replied

Rated 5 out of 5 stars

Appointment time good , no delays . Premises spotless . Pharmacist very welcoming ,patient and friendly. Put me at ease and explained he procedure after checking my details. He carried out the "less t... See more

Company replied


Company details

  1. Pharmacy
  2. Online Pharmacy
  3. Travel Clinic
  4. Weight Loss Service

About Everest Pharmacy

Written by the company

Everest Pharmacy is one of the fastest growing independent pharmacy groups in the UK, proudly serving communities through more than forty locations nationwide. Our mission is to make high quality healthcare accessible, reliable and convenient for every patient who walks through our doors. Each branch is staffed by a dedicated team of professionals committed to providing personalised care with a warm, community-focused approach.

We offer a comprehensive range of NHS services, including prescriptions, clinical advice, health checks and the Pharmacy First service, ensuring patients can receive quick and effective support without unnecessary delays. Alongside our NHS offering, we also provide a wide selection of private services designed to meet the diverse needs of modern healthcare. These include travel vaccinations, ear microsuction, weight management programmes, private prescribing and specialist clinical services that give patients additional choice and flexibility.

Everest Pharmacy combines traditional community values with a modern approach to healthcare delivery. We continually invest in technology, training and service development to ensure that every patient receives the highest standard of care. Whether you are visiting us for routine NHS support or specialist private treatment, our team is committed to helping you stay well, feel supported and access the services you need with confidence.

Everest Pharmacy NHS & Private Clinics

Written by the company

Travel Health Services
We provide expert travel health advice, vaccinations, and prescriptions to help you travel safely and confidently.
Weight Management Services
Private consultations and clinically led weight management support tailored to your individual needs.
Private Blood Testing
Discreet blood testing services with fast results and professional clinical guidance.
Ear Wax Removal
Safe and effective ear wax removal carried out by trained healthcare professionals.
Cryotherapy Treatments
Targeted cryotherapy treatments designed to support recovery, wellbeing, and pain management.
Pharmacy First Services
NHS Pharmacy First consultations for common conditions with advice, treatment, and referrals where appropriate.

Contact info

Book Your Clinic Appointment

Fast, private appointments with our expert pharmacy clinicians


4.3

Excellent

TrustScore 4.5 out of 5

357 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(357)

342 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The pharmacist was fantastic

The pharmacist was fantastic, from the initial consultation, to ordering prescriptions and administering vaccinations. Covered all medical conditions, concerns and questions
Can not fault this service. Would highly recommend to anybody who requires this service.

7 April 2026
Unprompted review
Everest Pharmacy logo

Reply from Everest Pharmacy

Thank you so much for your detailed review, Lorna. We’re really pleased to hear that you had such a positive experience from consultation through to treatment. Your recommendation means a lot to us, and we’ll be sure to pass your feedback on to the team.

Rated 1 out of 5 stars

Dangerous

Have been in position 5 on phone for 1hour and 45mins. Impossible to say im using 3 different phones... can't all be position 5 for that long. Should have had medication delivered 1 week ago. Doctor ordered an emergency prescription to them again and still no heart meds, epilepsy meds or blood pressure meds or blood thinners and more. Absolutely terrible service and they are putting my life at risk. Avoid this chemist they are dangerous.

7 April 2026
Unprompted review
Everest Pharmacy logo

Reply from Everest Pharmacy

We’re very sorry to hear about your experience, Michelle, and we take your concerns extremely seriously. This is not the level of service we aim to provide, particularly when it involves important medications.

We would like to investigate this matter urgently and ensure it is resolved as quickly as possible. Please contact us directly with your details to support@everestpharmacy.co.uk so we can look into what has happened and support you appropriately.

Rated 5 out of 5 stars

Polite staff

Shout out to the youngish lad behind the counter, when I went in on the day before Easter Sunday, it was pretty full of frustrated customers who were waiting for prescriptions. Someone took it out on the guy behind the counter whose name I don't remember! Blaming him for prescription not being ready, even when he was very polite and apologetic and offered her an alternative solution. When it was my turn to be served, I thought he was very attentive and didn't let the bad interaction get to him.
Same said for all the staff, even on bad days or you don't come out the pharmacy with what you want, you're still going to get good polite service.

4 April 2026
Unprompted review
Everest Pharmacy logo

Reply from Everest Pharmacy

Thank you for your thoughtful feedback, Holly. We really appreciate you recognising the efforts of our team, especially during busy and challenging periods. We’re proud to hear that our staff remained professional and attentive, and your comments will mean a lot to them.

Rated 1 out of 5 stars

Online appointment booked-closed on arrival

I booked an online appointment this morning for 3.15pm today and on arriving the pharmacy was closed
Wasted a 45 minute round trip and fuel

Do not use!

3 April 2026
Unprompted review
Everest Pharmacy logo

Reply from Everest Pharmacy

We’re very sorry to hear about your experience, Derick. We understand how frustrating this must have been, especially after making a specific appointment and travelling to us.

This is not the standard we aim to provide, and we would like to investigate what happened. Please contact us directly at support@everestpharmacy.co.uk so we can look into this and work towards putting things right.

Rated 2 out of 5 stars

It usually takes at least 7 working…

It usually takes at least 7 working days from ordering my prescription online to being able to collect it from the pharmacy .

26 March 2026
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Reply from Everest Pharmacy

Hi Barbara,

Thank you for your feedback. We’re sorry to hear that your prescription is taking longer than expected to be ready for collection. We understand how important timely access to medication is and appreciate your patience.

If you would like us to look into this further, please email support@everestpharmacy.co.uk with your details.

Rated 5 out of 5 stars

Recommended

Very easy to understand all the procedures

21 March 2026
Unprompted review
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Mark,

Thank you for your kind review. We’re really pleased to hear that you found our processes easy to understand.

We appreciate your support and look forward to serving you again.

Kind regards,
Everest Pharmacy

Rated 1 out of 5 stars

No stock, bad service

No stock, bad service, avoid!!
I’m currently 7 months pregnant and I was told they don’t have my full prescription and they were refusing to provide me with the medication that they did have in stock until everything was available the next day. I refused and asked them to give me what they had. Luckily I did request this as 4 days later they still do not have the remainder of my prescription- I’ve had to ask my GP to resend my prescription to another pharmacy. They don’t even have basic OTC medications such as paracetamol available- what is the point in them even being open?

23 March 2026
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Reply from Everest Pharmacy

We’re very sorry to hear about your experience, especially given your circumstances. This is certainly not the level of service we aim to provide.

We would like to investigate this urgently and ensure this is addressed appropriately. Please contact us at support@everestpharmacy.co.uk with your details so we can look into this for you.

Kind regards,
Everest Pharmacy

Rated 5 out of 5 stars

Everest are brilliant

Everest are brilliant, staff in the chorlton store are friendly and I've never had an issue. Highly recommend this pharmacy

26 March 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Georgina,

Thank you for your lovely feedback. We’re delighted to hear that you’ve had a positive experience with our Chorlton team.

Your recommendation means a lot to us.

Rated 5 out of 5 stars

Amazing staff

Amazing staff

24 March 2026
Unprompted review
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Zoe,

Thank you so much for your kind words. We’re really pleased to hear you had a great experience with our team. Your feedback means a lot to us and motivates us to keep providing the best possible service.

We look forward to helping you again soon.

Rated 5 out of 5 stars

accomplished Job

Great service delivering my medications on time as always

20 March 2026
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Reply from Everest Pharmacy

Thank you for your kind feedback, Ms Rashid. We’re really pleased to hear that your medication was delivered on time and that you continue to have a positive experience with our service. We truly appreciate your continued support.

Rated 5 out of 5 stars

Great chemist

Made an appointment with the pharmacist online, really easy to use website. Turned up for my appointment with no waiting around, really helpful and would highly recommend!

18 March 2026
Unprompted review
Everest Pharmacy logo

Reply from Everest Pharmacy

Thank you for your lovely review, Sue. We’re delighted to hear that you found our online booking system easy to use and that your appointment went smoothly without any delays. Your recommendation means a lot to our team.

Rated 5 out of 5 stars

Helpful and friendly

Helpful and friendly service!

17 March 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Thank you for your kind words, Elah. We’re glad you found our team helpful and friendly. Providing a welcoming and supportive service is very important to us, and we appreciate you taking the time to share your experience.

Rated 3 out of 5 stars

Patchy

Don’t answer the phone or leave you hanging on. From sending in prescription to doctors takes a week sometimes for it to be delivered.Don’t let you know if the full prescription is not all there.

18 March 2026
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Reply from Everest Pharmacy

Thank you for your feedback, Mrs Bell. We’re sorry to hear about your recent experience and the delays you’ve encountered. This is not the level of service we aim to provide. We take your concerns seriously, particularly regarding communication and prescription completeness, and we will be reviewing this internally to make improvements. Please feel free to contact us directly at support@everestpharmacy.co.uk so we can look into your case further and resolve this for you.

Rated 5 out of 5 stars

No hassle delivery of my prescription

No hassle delivery of my prescription

13 March 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Mark,

Thank you for your kind feedback. We’re really pleased to hear your prescription delivery was smooth and hassle-free.

We appreciate your support and look forward to continuing to provide you with reliable care.

Rated 5 out of 5 stars

Most of the staff are polite and helpful

Most of the staff are polite and helpful

19 March 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Mr Madi,

Thank you for your kind words. We’re glad to hear you found our team polite and helpful.

We appreciate your support and look forward to seeing you again.

Rated 5 out of 5 stars

Go above and beyond

Friendly help service

16 March 2026
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Reply from Everest Pharmacy

Hi Lloyd,

Thank you for your kind feedback. We’re really pleased to hear you found our team friendly and helpful and that we were able to go above and beyond.

We appreciate your support and look forward to continuing to provide you with reliable care.

Rated 5 out of 5 stars

Medicines orders

Medicines orders
Supply home .

19 March 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Jamila,

Thank you for your feedback. We’re pleased to hear you are happy with our medicines supply and home delivery service.

We appreciate your support and look forward to continuing to provide you with reliable care.

Rated 1 out of 5 stars

Missing medication and lack of consideration to patient care -I have had to go to the pharmacy…

I have had to go to the pharmacy several times because my prescription was not complete. When my prescription was transferred to Everest there were no problems and then all of a sudden every month it all went wrong and when there were missing medication no owings slips to let me know. I was without my night meds for a week and went into depression because of it. My next monthly meds came and my depression started to deminish. I am giving them one more chance before I go to NHSE and the GPHc. Last month I was sent a message with my meds listed I confirmed by message and they still missed my painkillers. I didn't have the energy to fight any more. If this month has missed meds I will take action. They are messing with my health and I am not the only one other patients go in with complaintsas well. If I need to change my EPS nomination I will. My complaint is dated today but covers the past 3 months.

19 March 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Trisha,

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, particularly regarding your medication and the impact this has had on your health.

This is not the level of service we aim to provide, and we take concerns like this extremely seriously. We would really like the opportunity to investigate what has happened over the past few months and ensure this is resolved properly.

Please contact us at support@everestpharmacy.co.uk with your details so we can review this as a priority and work to put things right for you.

Kind regards,
The Everest Pharmacy Team

Rated 5 out of 5 stars

Always professional

Always professional, helpful and informative

5 March 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Mrs Malone,

Thank you for your kind words. We’re really pleased to hear you found our team professional, helpful and informative.

We appreciate your support and look forward to continuing to provide you with reliable care.

Kind regards,
The Everest Pharmacy Team

Rated 2 out of 5 stars

5times I had to spell my name and then…

5times I had to spell my name and then he said have you been here before only since it opened no wonder there was a long queue

19 March 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Eric,

Thank you for your feedback. We’re sorry to hear about your experience and the inconvenience caused during your visit.

We understand how frustrating this must have been, particularly with the delays and repeated questions. This is not the level of service we aim to provide, and your comments will be shared with the team to help improve our processes.

If you would be willing to provide further details, please contact us at support@everestpharmacy.co.uk so we can look into this and ensure a better experience going forward.

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