Event Decor Direct Reviews 

1,668
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Although I waited longer than expected for my order, I am absolutely thrilled with the quality of the pipe and drape stand I ordered. It is exactly what I needed. After purchasing and returning 2 oth... See more

Company replied

Rated 5 out of 5 stars

I have loved every single item I have ever ordered from Event Decor Direct. Their products are perfect and their shipping time is great. I let everyone know where I order my decor items from because e... See more

Rated 2 out of 5 stars

I received what it appears to be used products.. This is not acceptable. Why weren’t each one of these pieces wrapped like I have gotten them wrapped from other companies that I’ve ordered from, reach... See more

Rated 5 out of 5 stars

The descriptions on line are very accurate and easy to understand. I used the live chat feature with great success. The material I bought exceeded my expectations and will work perfectly for what I ha... See more

Company details

  1. Party Store
  2. Hobby Store

Information provided by various external sources

Professional Wedding & Event Decor Products at Factory-Direct Prices


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.5

All reviews

(1,668)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome products

Event Decor Direct has been my premier event supply company for years. I trust the quality of their products and my clients has been pleased with it too. Keep up the good work guys

6 May 2019
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Update: after I returned the items, one of the staff member spoke with me and they resolved my issues. Now, that’s customer satisfaction at its best! I’m purchasing there again and I absolutely recommend event decor direct.

29 April 2019
Unprompted review
Rated 1 out of 5 stars

My regrets

This used to be a good company. I don't know what happened to them. Orders are incomplete, they don't own up to their mistakes and staff are incompetent. They're terrible with large orders. I've lost so much money dealing with them.

26 April 2019
Unprompted review
Event Decor Direct logo

Reply from Event Decor Direct

Hi Mina,

I am sorry to hear that you aren't happy with your order. I would like to help rectify the situation, could you please reach out to me 561-293-2696 with your order number.

Thank-you,
Stephanie

Rated 5 out of 5 stars

Great company they stand by their…

Great company they stand by their product. Excellent customer service and excellent shipping. No back and forward about a problem. Love your products I've been ordering from this company for about 5 years. I would recommend this company to anyone.

26 April 2019
Unprompted review
Event Decor Direct logo

Reply from Event Decor Direct

Thank-you Vera! We appreciate you!

Rated 5 out of 5 stars

My experience has been very wonderful

My experience has been very wonderful, I can not complain about the service they are very efficient, and the employees are very friendly and about the products are excellent and they arrive immediately
Good Products!!!!!

24 April 2019
Unprompted review
Event Decor Direct logo

Reply from Event Decor Direct

Thank-you Sonia!

Rated 5 out of 5 stars

The customer service has been terrific…

The customer service has been terrific - especially since I am from overseas and the time difference!
The products I received were all brilliant, well packaged and all accounted for. I am more than happy to recommend Event Decor Direct to everybody
Terry

22 April 2019
Unprompted review
Event Decor Direct logo

Reply from Event Decor Direct

Thank-you Terry! We appreciate the feedback!

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