Evenshalshaw Reviews 65

Bought a Vauxhall Insignia 62 plate from them.
Had problems from day 2, had to replace battery and glow plug within 3 months. Evans Halshaw glow plug price £197, local Vauxhall specialist £130. Lost car for two weeks with gearbox problems. Now require new front brake discs and pads and new tyres all this within 11 months and 4,000 miles. Complained to Evans Halshaw they did not answer comments on the webform of their site. E-Mailed head of sales, no response.
Have complained about car numerious times even to the CEO of Pendragon PLC, every recent contact has been ignored, even by the CEO.
The automatic transmittion started playing up.
Took it back to EH luckily I took out a two year electrical/mechanical guarantee when I bought it.
Lost car for two weeks while it was in Birmingham being repaired.

Now the alternator has stopped charging the battery.
Back to EH for repairs under guarantee.

Now have a battery drain, been back to EH 4 times, 6 days, and they say there is nothing wrong even thought the AA said the battery drain would flatten the battery if the car was not used for a week.
They have ignored my email and letter so I have handed the matter over the the finance companies legal department.
They told me to get an independant egineers report.
I contacted ACE and they sent me the forms.
On one of the forms it said I should give the supplier a chance to respond so I emailed Gary Armstrong, MD of Evans Halshaw and explain the situation to him.
Next day I received an telephone call from EH telling me my vehicle was booked in for the 8th May.
Mid-June EH telephoned me to say that they had found an electrical fault in the wiring which was causing the battery to discharge.
The Manager of the Service Centre, who works for Vauxhall not EH, said he would recommend to EH that they give me a refund or replace the vehicle. A few weeks later he rang again to tell me that EH did not want to give me a refund or replace the vehicle instead they would repair it.
That means removing the wiring harness and replacing it, no a small job.
It is now the 7th August, they have had my vehicle for about three and a half months, still do not know when I will get it back.
They did give me a new Vauxhall Viva to use until mine is returned.

very bad service from the Stockton on tees branch tried to use the "moving the car closer" service to find out that 2 wks later the car is still in the same place it was when I paid money to have the car moved.. Stay well clear

On the 18th November 2016, I test drove the vehicle and then purchased a Vauxhall Zafira from your Chilwell branch, I told the salesman that the clutch was not in the correct working order which he then said its ok and you will get used to it, (we were sold a service and extended warranty that the salesman said would cover these problems) I reconfirmed that the clutch was not right and that the biting point was very low he assured us any problems then we can sort at a later date under the 3 month warranty period, he also went on to say that I should/ must takeout the cover package to cover me after this warranty period, (1 year) plus a service package.
We have taken the car in twice, firstly with a flat tyre and clutch issue within 2 days of buying the vehicle and within the 3 month warranty period. The vehicle went back into the service/repairs department on Friday 17th February, as the engine management and service light was on and there was a burning smell which they then confirmed was a faulty wiring circuit within the car; they also say that the clutch was not quite right this was stated by the service Manager who picked the vehicle up from our home address.
As we did not feel confident we asked to speak to Nathan the manager who has been ignorant and uncooperative to our customer service needs, when speaking to him on the phone he stated in a threatening way “you don’t know me”.
As a conclusion I feel that I have been sold a faulty vehicle which has dangerous, faults with the electrics, clutch, I feel like I have been mis-sold the protection cover and that ultimately been pressurised to sign, take the vehicle away from the showroom as soon as possible.
I, family, friends and neighbours have all dealt with your business over a number of generations and have never had such problems.
I put my faith in you to formally deal with my complaint however if you are not able to resolve then please let me know as soon as possible so that I can resolve through other avenues.

I would like for either:

• The vehicle to bring up to a safe standard and faults repaired/replaced with new, with courtesy car.
• Full refund for the vehicle.
• Full refund for the mis-sold financial packages.

Just as a final note, your company have had the vehicle for a week and have not provided me with any known progress updates, courtesy car or any great customer service. I’m left with having paid for all goods but now do not have a vehicle.