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Rated 1 out of 5 stars

Ordered a revolve 360 car seat that does not fit. Evenflo requires calling to request a return; however, there the call center /chat is closed/not accepting calls/chats despite the fact their hours ar... See more

Rated 1 out of 5 stars

If you want to be able to easily return something, don’t purchase a product directly from evenflo.com. It says you need to contact them for returns instructions but then their call line is always clos... See more

Rated 1 out of 5 stars

I ordered two products to replace on the exosaucer. The light bar did not work upon arrival. I didnt even bother returning because the first time there was a mailing issue. everything else we own is F... See more

Rated 1 out of 5 stars

Garbage customer service, car seat absolute garbage. My 30 month old can slide her chest clip down an get her arm out. I have tried multiple tips, tricks, talk to many moms on different support groups... See more

Company details

  1. Home & Garden

Information provided by various external sources

For nearly 100 years it has been Evenflo’s mission to find and provide to you products that help you throughout your journey as a parent.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

225 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

If I could give them a negative star I…

If I could give them a negative star I would. I bought a breast pump but had to return it because ifndodnt have enough suction. Called the company to exchange it or give me credit for something else. They sent me a new pump but it was the same, no suction. I called to complain they told me I was stuck with it and there as nothing else they could do for me. Evenflo is a huge company they could’ve given me credit to get something else or a refund (which I didn’t want) but they didn’t offer me anything so now I’m stuck with a pump that doesn’t work

16 May 2018
Unprompted review
Rated 4 out of 5 stars

Grandchildren are happy and so, we are too.

I expected it sooner than it arrived. I called customer service and they assured me it would be earlier than it did.

I will say your customer service person was great, it just took a long time to reach someone.

I like your car seats for my grandchildren very much (and so do they - 4 & 5 yrs old).my granddaughter really likes that she has a place to put her drink. I just like that it has become easier making sure they are buckled in.

Thank you.

16 May 2018
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. My car seat padding was falling apart and I started using it in December , I never used it before. I contacted evenflo and they sent me new cover and the leg cover part for free. Awesome experience with them. Will be buy more products later one

16 May 2018
Unprompted review
Rated 2 out of 5 stars

2 because they have good customer…

2 because they have good customer service, but terrible product. Came with a piece that didn’t fit securely. Customer service replaced the piece, but now another piece snapped off while my child, 5 months old, was playing with it. Poor quality exersaucer.

16 May 2018
Unprompted review
Rated 5 out of 5 stars

i lost the springs for an exersaucer…

i lost the springs for an exersaucer (it was taken apart & put into storage). I called the company & they were very helpful & the springs arrived quickly! Price was reasonable-much less than buying a new one!

16 May 2018
Unprompted review
Rated 4 out of 5 stars

Great customer service

I had an issue with my Joey Jumper the spring was very tight and it was vary noisy. Evenflo Sent a replacement right away but the new one has the same issue and I am waiting for another replacement that is a different style to see if that works better for my grandson. That's why I only gave Evenflo 4 stars because I haven't received the replacement yet otherwise it would be a 10 star review. Customer service is very helpful.

16 May 2018
Unprompted review
Rated 5 out of 5 stars

I really loved the travel system itself…

I really loved the travel system itself , Haven't had baby yet ,but this is my 3 Rd time buying a travel system since this is baby number 3 , and this is by far the best one I've ever brought , it's very light weight ,easy to put together , only thing I didn't like is the infant car seat it's kinda bigger than I'm used to ,it's lightweight but huge and has very lil padding also , doesn't look newborn comfy ,but that's okay as I can purchase and infant insert,I would differently but again ,and highly recommend this travel system

16 May 2018
Unprompted review
Rated 5 out of 5 stars

Awesome!

Awesome! I love my car seat for my daughter, it’s great and safe.

16 May 2018
Unprompted review
Rated 5 out of 5 stars

Evenflo has been great to work with!

Evenflo has been great to work with. I have bought two of their gates for above stairs. One has worked wonderfully for two years now. I love that it has a green safety button on it and that it doesn't have a bar to step over/trip over. My second gate broke within a couple of months of purchasing it. I called the company and they sent me a replacement right away. The replacement has worked very well.

16 May 2018
Unprompted review
Rated 5 out of 5 stars

I love our car seat

I love our car seat! It’s so light which makes it way easier for me to carry it! The double stroller is awesome as well. My only suggestion to evenflo and many other makes of strollers is to make the wheels rubber rather than plastic. We have a single stroller with larger rubber wheels and it moves way easier and smoother on all surfaces .

16 May 2018
Unprompted review
Rated 5 out of 5 stars

I had searched several stores for the…

I had searched several stores for the stroller my granddaughter had been looking for. I wasn't having any luck finding it at a price I could afford at the time. I decided to look on the Evenflo site and low and behold the exact stroller was available and on sale. So excited.

16 May 2018
Unprompted review
Rated 5 out of 5 stars

I love all of Evenflo's products

I love all of Evenflo's products, especially their car seats! They are the only brand I truly trust my children being in. Their prices are amazing as well!

16 May 2018
Unprompted review

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