Ordered a revolve 360 car seat that does not fit. Evenflo requires calling to request a return; however, there the call center /chat is closed/not accepting calls/chats despite the fact their hours ar... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If you want to be able to easily return something, don’t purchase a product directly from evenflo.com. It says you need to contact them for returns instructions but then their call line is always clos... See more
I ordered two products to replace on the exosaucer. The light bar did not work upon arrival. I didnt even bother returning because the first time there was a mailing issue. everything else we own is F... See more
Garbage customer service, car seat absolute garbage. My 30 month old can slide her chest clip down an get her arm out. I have tried multiple tips, tricks, talk to many moms on different support groups... See more
Company details
Information provided by various external sources
For nearly 100 years it has been Evenflo’s mission to find and provide to you products that help you throughout your journey as a parent.
Contact info
225 Byers Rd, 45342, Miamisburg, United States
- 1-800-233-5921
- evenflo.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could give them a negative star I…
If I could give them a negative star I would. I bought a breast pump but had to return it because ifndodnt have enough suction. Called the company to exchange it or give me credit for something else. They sent me a new pump but it was the same, no suction. I called to complain they told me I was stuck with it and there as nothing else they could do for me. Evenflo is a huge company they could’ve given me credit to get something else or a refund (which I didn’t want) but they didn’t offer me anything so now I’m stuck with a pump that doesn’t work
The phone experience was awesome found…
The phone experience was awesome found the part I needed and had it shipped off to me and no time flat thank you again
Grandchildren are happy and so, we are too.
I expected it sooner than it arrived. I called customer service and they assured me it would be earlier than it did.
I will say your customer service person was great, it just took a long time to reach someone.
I like your car seats for my grandchildren very much (and so do they - 4 & 5 yrs old).my granddaughter really likes that she has a place to put her drink. I just like that it has become easier making sure they are buckled in.
Thank you.
It’s not what I expect
Amazing customer service
Amazing customer service. My car seat padding was falling apart and I started using it in December , I never used it before. I contacted evenflo and they sent me new cover and the leg cover part for free. Awesome experience with them. Will be buy more products later one
We love our evenflo car seat
We love our evenflo car seat. I will always buy these seat
Our carseat is great
Our carseat is great. Basic, comfortable and works well. Happy with our purchase!
Really good service.
Very helpful and friendly
Very helpful and friendly. My issue was resolved the first time, I am very happy.
2 because they have good customer…
2 because they have good customer service, but terrible product. Came with a piece that didn’t fit securely. Customer service replaced the piece, but now another piece snapped off while my child, 5 months old, was playing with it. Poor quality exersaucer.
i lost the springs for an exersaucer…
i lost the springs for an exersaucer (it was taken apart & put into storage). I called the company & they were very helpful & the springs arrived quickly! Price was reasonable-much less than buying a new one!
Great customer service
I had an issue with my Joey Jumper the spring was very tight and it was vary noisy. Evenflo Sent a replacement right away but the new one has the same issue and I am waiting for another replacement that is a different style to see if that works better for my grandson. That's why I only gave Evenflo 4 stars because I haven't received the replacement yet otherwise it would be a 10 star review. Customer service is very helpful.
I really loved the travel system itself…
I really loved the travel system itself , Haven't had baby yet ,but this is my 3 Rd time buying a travel system since this is baby number 3 , and this is by far the best one I've ever brought , it's very light weight ,easy to put together , only thing I didn't like is the infant car seat it's kinda bigger than I'm used to ,it's lightweight but huge and has very lil padding also , doesn't look newborn comfy ,but that's okay as I can purchase and infant insert,I would differently but again ,and highly recommend this travel system
No Access to international Credit Cards.
Awesome!
Awesome! I love my car seat for my daughter, it’s great and safe.
Evenflo has been great to work with!
Evenflo has been great to work with. I have bought two of their gates for above stairs. One has worked wonderfully for two years now. I love that it has a green safety button on it and that it doesn't have a bar to step over/trip over. My second gate broke within a couple of months of purchasing it. I called the company and they sent me a replacement right away. The replacement has worked very well.
I love our car seat
I love our car seat! It’s so light which makes it way easier for me to carry it! The double stroller is awesome as well. My only suggestion to evenflo and many other makes of strollers is to make the wheels rubber rather than plastic. We have a single stroller with larger rubber wheels and it moves way easier and smoother on all surfaces .
I had searched several stores for the…
I had searched several stores for the stroller my granddaughter had been looking for. I wasn't having any luck finding it at a price I could afford at the time. I decided to look on the Evenflo site and low and behold the exact stroller was available and on sale. So excited.
I love all of Evenflo's products
I love all of Evenflo's products, especially their car seats! They are the only brand I truly trust my children being in. Their prices are amazing as well!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








