Bad experience with their product. Purchased wheel cover for model y arrived after 3 weeks from China by ship. Impossible to assemble because it appears to have a shape that is not congruent with the... See more
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Horrible company. No customer support. Ordered from them 10 days ago still no tracking updates or response from owner. They are just reselling stuff from Temu. Stay away save yourself the frustration.... See more
Ordered items from their website with no indication the items were not in stock. They took my money but I didn’t receive any tracking info. Waited a week with still nothing so I emailed them. They rep... See more
we have been searching for 18" Model Y wheel covers forever and EVBase is the only company to provide these. Even though it took a while to get them because they were brand new product the communicat... See more
2.0
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26 reviews
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DONT EVER BUY ANYTHING FROM HERE
DONT EVER BUY ANYTHING FROM HERE! They sent me a spoiler for my car, it took over a month to get it and it arrived damaged and doesn’t even fit my car. I tried reaching out to customer service and they refuse to help me or uphold their return policy. The owners live in China and could not care less about helping you with any issues you might have. Now I have to get the transaction disputed through my bank! Don’t trust this website!
4 June 2025
Unprompted review
Check out evbase customer. service before making a purchase from this company! As of May 27th I still do not have a tracking number on the hubcaps. I paid for on may 2nd.
I placed an order with EV bass on May The second for a set of hubcaps for my vehicle, was assured they would have a tracking number for me within two days! That's right. I'm still waiting for my tracking number. And it is 5/26/2025. I went to FedEx. They said they had not received the package, so there is no news on when I would receive this order from ev.Base that I paid for, after numerous phone calls to customer service phone number I could not get anyone to get back with me. I finally started emailing, and got a response, and was made aware that I had actually placed the order in China, Not in california, and it was on a boat and would get here maybe by the end of the month at which time fedex would then be able to tell me when they would get the package to my front door? I have made a request to cancel the order.And they have refused! I asked for a return of my monies to my account. They have refused. They are very deceptive and did not want to share with me that the order was being placed in China, not in California. Therefore, it would take 30 days to get it to me, not 5 or 10 days. This is unacceptable, this is very dishonest. All they had to do was tell me it was being placed in China and it would be 30 days before I would receive The hubcaps to my front door. They unfortunately chose to try to deceive me and refuse any attempts with this being thirty days out to cancel my order and refund me my money, i ask that other people give their service contact numbers a call and see what they tell you or don't tell you, their main phone number goes directly to message box that is full and then the phone hangs up on you!!!
I suggest you'd be very careful in placing an order with this company for if you do get your package on time. How will they handle a return? If the part is broken or it is not the same part as described on their ad, good luck.
Dan M
2 May 2025
Unprompted review
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