Eurosportplayer Reviews 

959
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Standard of commentary for winter sports is awful. So much total rubbish from the so called experts. Emma giving her views on alpine skiing is the worst of them all. Cut out all of your stupid technic... See more

Rated 1 out of 5 stars

English open snooker final.both sessions advertised on saturday for sunday coverage. by sunday the 1pm session was missing.this often happens when they want you to subscribe to internet chanel...just... See more

Rated 1 out of 5 stars

I have just spent 6 hours watching the queen stage of a cycling grand tour - a sport that I absolutely loved. Unbelievably Eurosport hasn't shown the last half hour : the bit when all the tactics... See more

Rated 2 out of 5 stars

I’m very disappointed in the Eurosport Tour de France coverage this year. You have dropped Dan Lloyd who was excellent and replaced him with Dani Rowe. Whilst I understand this ticks the diversity box... See more

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TrustScore 1 out of 5

959 reviews

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Rated 1 out of 5 stars

We all got dumped in the middle of the…

We all got dumped in the middle of the thriller Sinner-Daniel match on Eurosport. Very poor. But were told it was on Discovery Sport+ We subscribed immediately but there was no sign of the match. So we followed it online. Can anyone tell me what the point is of a Discovery Sport subscription? We're asking for a refund. Prime coverage was great, with all matches on demand on replay, clearly labelled, promptly uploaded. Simple and perfect. All singles matches available live.
A reply to our complaint said " We do show all of the AO matches. When several are occurring simultaneously some of them are aired on our digital channels". Oh, where ? Sorry, but if subscribers can't find them there's got to be something wrong. How about being better than Prime, not worse?

24 January 2022
Unprompted review
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Reply from Eurosportplayer

Hi, Sorry to hear that you have been having issues with the app, please reach out to us at https://help.eurosport.com/hc/en-gb so we can get these issues resolved for you. Thanks.

Rated 1 out of 5 stars

Awful sports package

As per other posts, I initially bought discovery app via Amazon to watch Australian tennis and gave up after 1 day as so awful.. no on demand service and no way to select the matches. When Prime had tennis last year it was superb. I have since bought the annual discovery app and can get all demand so that’s good but cannot get commentary on smart tv( can get on mobile). Tried various attempts to talk to someone but discovery support useless. They keep sending me a survey to see how they did!

24 January 2022
Unprompted review
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Reply from Eurosportplayer

Hello Lynn, Sorry to hear that you have been having issues with the app, please reach out to us at https://help.eurosport.com/hc/en-gb so we can get these issues resolved for you. Thanks.

Rated 1 out of 5 stars

As many others have said - appalling

I can only endorse what others have said: if their brief had been to make the Australian Open impossible to follow, this is what it would look like. No way of telling what's on, dozens of unlabelled matches at random on catchup (and the original transmissions broken up mid-match on catchup at random) and no effort to help you find the matches they should know would be popular, some of which don't seem to be there at all (where's Rafael Nadal gone, for instance?). Previous tournaments have been fine, so what on earth's gone wrong? Sort it out, Eurosport.

23 January 2022
Unprompted review
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Reply from Eurosportplayer

Hello Phil, Sorry to hear that you have been having issues finding the Australian Open content, you can find it following this link: https://bit.ly/32Ghgok Please reach out to us at https://help.eurosport.com/hc/en-gb for any further help needed. Thanks.

Rated 1 out of 5 stars

Impossible

Impossible, same every year. I subscribe for the tennis, but atm the Australian open is on and its so frustrating to find when and where the matches are on. Not enough info in the blue boxes, which means scrolling thru all if them to find the recent or replays or live matches . They advertise live tennis, but all i get is a repeat of other sports trailers. Then suddenly a tennis match pops up...great, then half way thru a match, it all disappears. Its really unfair, unsatisfactory and feels like a huge con. For god's sake get someone who knows how to organise and edit this stuff. The service us APPALLING.

23 January 2022
Unprompted review
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Reply from Eurosportplayer

Hi Julie, Sorry to hear that you have been having issues with the app, please reach out to us at https://help.eurosport.com/hc/en-gb so we can get these issues resolved for you. Thanks.

Rated 1 out of 5 stars

Worst sports coverage everMost people will want to catch up on…

Most people will want to catch up on the Australian open because of the time games are played and catch up is none existant. Finding any game is a mystery it's the worst sports coverage I have ever used. In the UK I follow tennis on prime all year with no problems but the Australian Open coverage on Eurosport is embarrassing.

23 January 2022
Unprompted review
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Reply from Eurosportplayer

Hi, Sorry to hear that you have been having issues with the app, please reach out to us at https://help.eurosport.com/hc/en-gb so we can get these issues resolved for you. Thanks.

Rated 1 out of 5 stars

I too payed for Eurosport just for…

I too payed for Eurosport just for Australian open and as all said no library of past matches and is useless for me. Waste of money. Not accepted at all.

23 January 2022
Unprompted review
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Reply from Eurosportplayer

Hi, Sorry to hear that you have been having issues with the app, please reach out to us at https://help.eurosport.com/hc/en-gb so we can get these issues resolved for you. Thanks.

Rated 1 out of 5 stars

No stars for no Australian open coverage

No stars. As other users have said, the Australian open tennis coverage is useless. I too was watching the Daniel and Sinner match yesterday when it was cut off for ski ing. This morning I got up for the live tennis Shapolov and no live tennis till 9.57 am. What good is this? Matches not labelled so have to click on a series of unmarked boxes and back repeatedly. Mostly showing old matches too. Live coverage useless. I have just demanded and received a refund for this awful service and I suggest others do the same. Do not pay for a ridiculous service.

Dont go for eurosport player or discovery+sport UNTIL they sort it out. It's quite disgraceful

23 January 2022
Unprompted review
Rated 1 out of 5 stars

Really bad app

Really bad app. Bought the whole year to see an UFC match and can't watch it because it does not load.They already have my money so 5 stars for them.

23 January 2022
Unprompted review
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Reply from Eurosportplayer

Dear customer,

Thank you for contacting Eurosport customer service.
We are sorry for the late response, we are currently receiving a significant number of requests.
I fully understand your frustration with the sound problems that occurred during the UFC 270 event of past sunday. Please know that our technical team worked all Sunday night to resolve the situation and the event is now available in both English and Spanish.
To watch the full match with ES/EN commentary and without commercials, you can do it from one of the following links :

.https://www.eurosport.es/mma/ufc-fight-night-francis-ngannou---ciryl-gane--sin-anuncios_brdeurosport-e100038580c0ch20020/video.shtml
• https://www.eurosportplayer.com/videos/eurosport/mixed-martial-arts-2222912

Once again we sincerily apoligize for any inconvinience that it may have caused you and don't hesitate to contact us for any queries in the future, we will be happy to help you.

Have a great afternoon

Sincerily yours

Rated 1 out of 5 stars

Dreadful service- intermittent and hard…

Dreadful service- intermittent and hard to follow. A waste of money….

22 January 2022
Unprompted review
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Reply from Eurosportplayer

Hi Anne, Sorry to hear that you have been having issues with the app, please reach out to us at https://help.eurosport.com/hc/en-gb so we can get these issues resolved for you. Thanks.

Rated 1 out of 5 stars

Extremely Disappointing

We too have paid to watch the Australian Open on Eurosport & feel very disappointed with the service. As other users have stated, there's no commentary with many of the matches & you have no idea of what you'll be watching until you've clicked on it as every blue box looks the same with no information as to who's playing. Also, have just been watching the Sinner/Daniel match & they've left it to go to Alpine skiing! So frustrating! What a waste of money.

22 January 2022
Unprompted review
Rated 1 out of 5 stars

Awful cover of Australian Open Tennis

Awful cover of Australian Open Tennis. Watching an exciting match you just cut off. Cannot get it anywhere to continue viewing. Horrendous and frustrating.

22 January 2022
Unprompted review
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Reply from Eurosportplayer

Hi Cath, Sorry to hear that you have been having issues with the app, please reach out to us at https://help.eurosport.com/hc/en-gb so we can get these issues resolved for you. Thanks.

Rated 1 out of 5 stars

Poor service through Amazon Prime Video

I purchased Eurosport through Amazon Prime Video to watch Australian Open tennis and the interface is poor, shockingly poor. You cannot see which matches are being played because they are not titled. You have to open every single window to manually look at the screen to identify the players. Also, there is no easy way to catch up on matches. No library of past matches. Save yourself the money and do not purchase Eurosport through Prime Video. Save yourself the stress.

21 January 2022
Unprompted review
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Reply from Eurosportplayer

Hi, Sorry to hear that you have been having issues with the app, please reach out to us at https://help.eurosport.com/hc/en-gb so we can get these issues resolved for you. Thanks.

Rated 1 out of 5 stars

I watch Eurosport through Amazon and…

I watch Eurosport through Amazon and the coverage of the Australian Open is insultingly bad. You have to look through each session replay to see if a match you want to see has been shown and that is boring and time-consuming. Why can't they label the sessions? This is appalling and unacceptable. What a way to treat paying customers. I got a reply on this page saying I should let Eurosport Help know what the problems were. That was unhelpful since I spelt out the problems in the review. I couldn't have been clearer.

20 January 2022
Unprompted review
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Reply from Eurosportplayer

Hi there. Thanks for your review and rating. We're definitely working to improve things! If there's anything specific that you think needs improvement, please let us know. You can contact us at https://help.eurosport.com/hc/en-gb

Rated 1 out of 5 stars

No commentary on any of the tennis…

No commentary on any of the tennis matches and no easy way to toggle between different matches. User interface is way behind skysports. Very disappointing and embarrassing for Eurosports.

20 January 2022
Unprompted review
Eurosportplayer logo

Reply from Eurosportplayer

Hi Richard, Sorry to hear that you have been having commentary issues with the app, please reach out to us at https://help.eurosport.com/hc/en-gb so we can get these issues resolved for you and things cleared up. Thanks.

Rated 1 out of 5 stars

No commentaries on Australian Open games

Have downloaded this in order to watch the Australian Open. Why are there no commentaries? Really disappointing. There are commentaries when you watch Eurosport Live!

20 January 2022
Unprompted review
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Reply from Eurosportplayer

Hi Glenis, Sorry to hear that you have been having issues with the app, please reach out to us at https://help.eurosport.com/hc/en-gb so we can get these issues resolved for you. Thanks.

Rated 2 out of 5 stars

sort out your technical issues - they are age old.

Eurosportplayer brings several nonmainstream sports (cyclocross, biathlon, nordic skiing) to my living room, I love this! But... Even after more than 10 years covering an array of worldwide sports, Eurosportplayer still has many "teething problems" including very frequent audio & visual dropouts and technical issues during nearly every show, ever-changing schedules, and some occasionally terrible commentators. As customers, we pay for your service and you have adverts - it's time to divert that income away from your executives' pockets and towards improving your service.

26 December 2021
Unprompted review
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Reply from Eurosportplayer

Sorry about this Thomas, we're working hard on improving the consistency of streaming and your feedback has been passed to our app team.

Rated 1 out of 5 stars

Jerky picture with Amazon Fire TV Stick 4K Max

I have bought a fire stick to watch Eurosport (primarily the cycling), now that BT are moving Eurosport to their big sport package. However, the picture is so jerky on the fire stick I find it unwatchable. I have no problem with any of the other streaming services on the stick. Nor have I had any problems with the Eurosport app on my laptop or mobile. Comments would be gratefully received.

6 December 2021
Unprompted review
Eurosportplayer logo

Reply from Eurosportplayer

Hello Ally.
Thank you for sharing your experience with us and I'm sorry to hear that you're getting a jerky picture when watching on your Fire Stick
Kindly get in touch with our customer support agents via: https://help.eurosport.com, or Twitter @EurosportCare or private message via https://www.facebook.com/eurosport, with your user email address, model and Firmware version of your Fire Stick and the Eurosport Player app version that you have installed.
We look forward to helping you with this.
Kind regards,
Suzie!

Rated 1 out of 5 stars

worst website experience ever

worst website experience ever, nothing works, can't even reset the password!

24 November 2021
Unprompted review
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Reply from Eurosportplayer

Hi there, really sorry you're having trouble with this and the reset password is not working. Please feel free to contact our team about this directly: https://help.eurosport.com/hc/en-gb so we can get this sorted for you. -Nat

Rated 3 out of 5 stars

Weird sound problem on Replays

I am mostly watching tennis on eurosportplayer and I'm keep having a pretty weird sound problem that only occurs when I watch replay matches. At the beginning of most of the points the sound stops and it start again half a second before the point ends. I have tried several browsers (including the despicable IE) and it keeps persisting. It's not a huge problem, it just feels very odd not to hear the guys hustle nor the public enjoying the fight. I feel weird, like a politician in an utopic society: I can't hear the people suffering!

19 November 2021
Unprompted review
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Reply from Eurosportplayer

Hi John, really sorry you're having trouble with this. Please feel free to contact us about this directly: https://help.eurosport.com/hc/en-gb so we can get this sorted for you.

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