europeanmoving.co.uk Reviews 

I've moved with European movers twice. Each time has been easy: great communication before the move, flexible drivers happy to do what they can to help. I can't imagine a better partner.

I was in a tricky predicament and had only 2 days notice to arrange an urgent upload of my UK home full of furniture and possessions and transfer/deliver to a remote location in the northern part of Spain. I needed to speak to someone who could hand hold me every step of the way and reassure me throughout the entire process, and l found this in Ida, who thoughtfully explained all my options and proactively called me at various intervals after I'd booked, to check that all was happening as planned. Ida was exceptional and a credit to European Moving.
I'd booked a van with a man and felt confident throughout the entire upload - Piotrek was well equipped for the job at hand in the UK and more particularly in Spain where he had to first of all navigate the Luton van through tiny and narrow streets in a village with less than 150 inhabitants and then proceed to physically carry all my furniture (with the help of 2 others) up 3 flights of stairs. He removed the door at one point, put my bed back together, re-inserted the drawers into a marble top unit. He truly was extraordinary. I am deeply indebted to European Moving and would highly highly recommend this company. You can't go wrong. Thank you immensely!

Scammers sales representatives who take quickly as possible your 50 euros to trap you in a contract that you can not escape

The refund of the 50 euros takes 30 to 90 days ..... i was told by the scammer who never accepted to let me out of the deal

You must know that i have asked to cancel exactly the same day that i got called on the phone by the scammer named Hossam that was Saturday morning and then in the afternoon i realized that i didn’t have the money and that i had been forced into a contract

Just avoir then and ban this company !!!

Mathew who took our household items from Northumberland to Portugal was amazing couldn't do enough for us we couldn't of had a better experience Mathew was first class couldn't of had a better man thankyou Mathew hope to see you again thankyou

Despite a mixed bag of reviews, I decided to use this company as they were the most reasonable. Excellent service from start to finish. Charming Polish driver arrived on time to collect and goods safely delivered in good order to our house in France. Would use again

I chose EM because they offered a great price for our move from France to the UK and the customer service leading up to our move was very attentive. Our sales rep Ayda phoned several times to check our requirements and also managed our late switch to a larger van very well.

Unfortunately, the guy who turned up to do the job, which EM seem to have sun-contracted to a Polish company, was just awful. Communication was almost impossible, even with Google translate. He spent the whole time he was loading on the phone and my husband did most of the loading himself. He didn't have any straps or blankets to secure and protect our belongings in the van. Whilst he arrived at the pickup location on time, he was 5 hours late to drop off with no update on his delay. My mum was waiting at the dropoff location (in a heatwave) but each time I phoned EM it took them ages to get back to me and their ETAs were too short.

When he arrived, he refused to unload the van and expected my mum in her 70s to do it - a whole 20m3. When she finally persuaded him he had to help, after a long discourse with his employer, he delivered everything to the wrong places in the house.

It seems like EM is let down by its sub-contracters, but unfortunately a service provider is only as good as its frontline staff. I would never use them again.

I had a very good experience with E.M overall, and would recommend them to others. We had a 20 cubic metre van booked from Switzerland to the UK. All arrived safely and the van driver, although did not speak English, was very helpful. Speaking on the phone with the sales managers was always very good, they were kind and helpful. The only thing that caused a little stress was we were told we would get a 2 hour warning on the day before the van arrived, but we did not. Also, we thought we had booked a ten cubic metre van to find out after my continuous questioning, it was a twenty cubic metre van. I had sold a lot of furniture, annoyingly. However, the overall experience was great, and I am really impressed with the cost and service.

I had a great experience with the moving.
the driver showed up in the UK on time, was very helpful and nice.
after one day all of my stuff got to my new house in the netherlands.

Extremely friendly and organised service. I was always informed of any update and the people I dealt with were really really kind and helpful. They always responded promptly. The move was completely smooth and my furniture arrived quickly . I have already recommended this service to friends and family. Excellent value for the service. I had the pleasure to deal with Joanna and then Fatima who were delightful ladies. My moving out man Pawel was also extremely helpful and efficient. Couldn’t have chosen a better company to move my stuff!

It was really easy to book and get things organised and Fatima was lovely and really helpful, however the company was let down by one employee who did not want to pack the van with me (a woman) to help so as soon as he dared he declared the van too full and over weight which it was nowhere near meaning we had to pay for another van. Because of this one employee i don't think i could use this company again

Very helpful staff; collection and delivery bang on time and a really competitive price; can't ask for more. Thoroughly recommended.

It was just an amazing service, they provided me the right guidance and performed the move in record time. And since that was during a pandemic situation, they delivered were others were not able.

It would be more than a 4* except for the fact that we had two collections and deliveries. The first went smoothly so 5-stars. Also I have to say that the pre-collection stuff was really good and all the staff (Joanna and Fatima especially and a man in France whose name I can’t recall) were available and helpful whenever we needed them.

Unfortunately the second of our two collections was a nightmare for us as we were told the van would arrive at 11.40 but it didn’t until 16.10. It was a massive headache for us, in the middle of coronavirus lockdown, as we’d got two friends over to help load, had our three fractious young children to look after, were obliged to clean the house after the van had left, had a hotel to get to before our flight the next morning (we finally got there around midnight) and so on and so forth. We called European Moving several times only to be told, on each occasion, “oh the van’s just around the corner... a few minutes away... he’ll be there soon...not long now” etc etc.

These complete falsehoods made a very stressful situation even worse and I’m upset and annoyed with EM for not coming clean with us and telling us they’d no idea where the van was, or at least they’re sorry but it was going to be very late. At least we could have told our friends to go home instead of hanging around for 5 wasted hours each, and made arrangements for the kids.

So 5 stars for the first delivery and one for the second. Averaged at 3. I’ll add one star for the service before the actual deliveries but I may be being generous in hindsight. I was furious at the time.

A great experience hiring their services, treatment, seriousness and speed.

I moved 2 times with european Moving. The coordinators were very kind and helpfull. It was a stressfull time but Fatima De Sousa vas so nice, and made everything easy and perfect. The price is correct compared to other firm. Of course the only negativ point is that there is a lot of work you have to do alone. That a choice i made to spare some money so i dont complain about it. Thanks a lot again Fatima.

I had a fantastic experience with “European Moving.” My belongings were picked up in Manchester at the agreed time, the driver was super friendly and helpful, and the belongings arrived in Germany within 32 hours. The staff of “European Moving” was super helpful, too, in terms of organizing the move. They responded quickly and I couldn’t ask for better service. Thank you for this incredible experience.

The price is very competitive but is not very reliable and relax process.
I booked in January for a moving in August. The first agent was lovely and very helpful but they made her redundant along this months without let me know. I had to call them to find out (because she wasn't replying to the email) and a new person came on board.
I have to admit that this agent was very unprofessional.
I had to chase him, organise things, and when the moving started he stopped replying and he disappear.
I booked 8m3 but once the van arrived we hardly managed to fit everything due the van already loaded and almost full, the driver haven't any idea of what he was collecting. As last, My moving was across the weekend and I didn't manage to know when the truck was coming at destination. I found out only when the driver, very polite and nice guy but unable to communicate due to language barrier, was at the place already.

I was pleased at the beginning of the year, but not not sure if I would come back to this company.

Very happy with the work done. Suited our needs. Good value for money. Friendly and helpful people.
Thanks!

Horrific!
Do not use this company.
I transferred twice to different ‘move coordinators’, attributing the lack of competence to individuals but it truly is the company who are genuinely useless.
They had no clue what was going on. No confirmation of details. I was constantly chasing for reassurance but never received it. Had already paid so had to stick with them.
Missing van at pick up and delivery...they were unable to track the van with my belongings.
The least professional company of any kind I have ever had the misfortune to have to deal with.
Avoid at all costs!!

The below response is a lie! They even rang to discuss my feedback after I left it...clearly wanting me to retract / edit. I can happily provide evidence of (regrettably) being a customer.

It was a nightmare. RUN AWAY! We booked 3 Luton vans for the morning. 2 arrived at 7.30 am and 11 am. The third arrived at 9 pm!! The company lied all the time, saying “30 min more, the truck is almost there” when it had not even crossed the channel yet!!! As I said, run away, it was a horrible experience.

FOLLOWING THE EUROPEAN MOVING ANSWER BELOW: I would understand delays due to traffic, accidents, etc... what I do not accept is plainly lying (for example, indicating that the third driver was late “arriving in 40min” when it had not even yet crossed the channel and was in France more than 6 hours away) (or giving me finally the delayed driver’s phone at 5.55 pm when your office was going to close at 6 pm for me to deal directly with him, instead of you coordinating). As I said, a complete nightmare, RUN AWAY from this company if you have children and want to avoid the bad experience.