europeanmoving.co.uk Reviews 

930
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

A good office service guiding us through the forms required, though at a cost. Arrangements for the van worked very well, prompt collection, careful loading, safely shepherding our personal belongings... See more

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Rated 4 out of 5 stars

After 4 months of stressed European moving finally move my belongings many thanks to Ida you make it happen with Fatima even though you went silent. My stuff were picked up yesturday I received it thi... See more

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Rated 5 out of 5 stars

Booking, organising, and confirming details for our UK-Europe move was made very easy with European Moving. Even though we had no certain dates till almost the last moment, and everything was complica... See more

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Rated 1 out of 5 stars

Very disappointed with this company. My removal order was cancelled after deposit was paid without my consent. Now it's been almost 3 months and still haven't gotten my refund. Called them, sent email... See more

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3.5

Average

TrustScore 3.5 out of 5

930 reviews

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3.5

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Rated 5 out of 5 stars

Madjid offered excellent customer…

Madjid offered excellent customer service while I was planning my move. Also on the day of the move from Zurich to Paris -- when I was very unhappy with the driver that was sent to me -- I contacted Madjid and immediately within two hours he was able to send me a new driver that was excellent and offered me the best customer experience with moving my personal effects carefully and responsibly to Paris. Many thanks!

30 June 2020
Unprompted review
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Reply from europeanmoving.co.uk

Dear Sabah,

Thank you so much for the lovely feedback. Your message made our day!
We are happy you loved our services. Your feedback means a lot and helps us to improve our services.
We are grateful to help you with your move from Zurich to Paris and are glad all your items arrived safely in time. Customer safety and experience is our utmost priority. We would love to see you again.
Stay safe and wish you all the best in Paris.
Thank you for choosing us!

Regards,
European Moving

Rated 5 out of 5 stars

Great service

We used the full load (20m3) service to relocate from London to Frankfurt in July 2020, including storage for a month.

Moving coordinators were very helpful, everything went smooth. Both the collection and delivery were made on time and all our items arrived in perfect condition. Highly recommended.

3 October 2020
Unprompted review
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Reply from europeanmoving.co.uk

Hello Marc

Thank you so much for taking the time to share your feedback with the community. This review made our day! We are happy we could help with your move.

More improvements and changes are on their way, and we're glad that a number of them have come from customer feedback, which once again reaffirms that we truly value your opinion.

Please don't hesitate to get in touch if we can help you or a friend or family in the future.

We are glad all of your things arrived safe and sound and we wish you the best in your new home.


All the best,

European Moving

Rated 5 out of 5 stars

My whole experience of this company has…

My whole experience of this company has been excellent. The transport coordinator, Ida, was helpful and was regularly in contact. Both drivers, pick up in Spain and delivery in UK, were friendly and as helpful as they could be in these covid times.

30 September 2020
Unprompted review
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Reply from europeanmoving.co.uk

Hello Graham

Thank you so much for taking the time to share your feedback with the community. This review made our day! We are happy we could help with your move. I will pass your message on to Ida and team - they will be pleased to read it.

More improvements and changes are on their way, and we're glad that a number of them have come from customer feedback, which once again reaffirms that we truly value your opinion.

Please don't hesitate to get in touch if we can help you or a friend or family in the future.

We are glad all of your things arrived safe and sound and we wish you the best in your new home.


All the best,

European Moving

Rated 5 out of 5 stars

The best moving company you can trust.

Fatima is a great help. We moved during the pandemic and she made sure everything was so smooth and easy. We can rely on them with any move and constantly refer all our friends and family to them as our first choice. Very trusted source !

29 September 2020
Unprompted review
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Reply from europeanmoving.co.uk

Hello Bel

Thank you so much for taking the time to share your experience. This review made our day! I'll pass your message on to Fatima and the team, as they'll be definitely happy to read it. Please don't hesitate to get in touch if we can help you or a friend or family in the future.

Again, thank you for taking the time to share your thoughts – we value both positive and negative feedback as it helps us improve our service.

We are glad all of your things arrived safe and sound and we wish you the best in your new home.


All the best,

European Moving

Rated 4 out of 5 stars

Good but could be better

+ my stuff arrived in good condition and on the day they had said / cheaper than other suppliers

- I didn't know what time the driver would arrive and he didn't call to tell me he was here.
I didn't have the driver's number who didn't speak English.
European moving charged me £100 more because they pretended I had 600kg instead of 500: I doubt it as no heavy furniture, just books

29 September 2020
Unprompted review
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Reply from europeanmoving.co.uk

Hello Elsa

Thank you very much for using our services and we wish you well in your new home. Please don't hesitate to get in touch if we can help you or a friend or family in the future.

We provide low-cost removal services throughout the EU and our drivers come from a number of countries. We don't guarantee anywhere on our website that our drivers speak English and in fact we highlight this in our FAQ's.

Again, thank you for taking the time to share your thoughts – we value both positive and negative feedback as it helps us improve our service.

We are glad all of your things arrived safe and sound and we wish you the best in your new home.

Best Regards

European Moving Team

Rated 4 out of 5 stars

Everything go well

Everything go well. The price was the best, I was always able to reach them by phone. The only thing that must be considered is that the offers that not include the insurance.
Anyway I am satisfied with the result

27 September 2020
Unprompted review
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Reply from europeanmoving.co.uk

Hello Ana


Thank you very much for using our services and we wish you well in your new home. Please don't hesitate to get in touch if we can help you or a friend or family in the future.

We are glad all of your things arrived safe and sound and we wish you the best in your new home.

Best Regards

European Moving Team

Rated 5 out of 5 stars

Very happy with the service as a whole.

27 September 2020
Unprompted review
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Reply from europeanmoving.co.uk

Hello Yordan

Thank you very much for using our services and we wish you well in your new home. Please don't hesitate to get in touch if we can help you or a friend or family in the future.

We are glad all of your things arrived safe and sound and we wish you the best in your new home.

Best Regards

European Moving Team

Rated 4 out of 5 stars

Move from France to England

I was very pleased indeed with the way everything worked in moving the contents of our house from France to England. All dealings in advance with European Moving were prompt and clear, and answers were given swiftly to my questions by email or phone. On the day of the move, the van and driver turned up early, and was happy to wait until the stated time to start loading the van with us. There was a slight language barrier, but this didn't prove to be insurmountable. The driver was excellent, good-natured, patient, very good at his job in packing the van and clearly experienced. He was early the other end too, and again happy to wait until we were ready.
He was very helpful in unloading too and nothing that had been transported was broken or damaged at all. I was pleased with the price we paid for the entire move and with the service we received. The only reason not to give 5 stars was that I would expect to be able to communicate with the driver more easily than was the case, either in English or in French (in this case), but we had to work via someone else on the phone.

26 September 2020
Unprompted review
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Reply from europeanmoving.co.uk

Hello Christopher

Thank you very much for using our services and we wish you well in your new home. Please don't hesitate to get in touch if we can help you or a friend or family in the future.

We provide low-cost removal services throughout the EU and our drivers come from a number of countries. We don't guarantee anywhere on our website that our drivers speak English and in fact we highlight this in our FAQ's.

We are glad all of your things arrived safe and sound and we wish you the best in your new home.

Best Regards

European Moving Team

Rated 4 out of 5 stars

very helpful driver

very helpful driver, spontaneously helped us to carry our boxes. Too bad our first experience with european moving was not good but this time it was perfect

25 September 2020
Unprompted review
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Reply from europeanmoving.co.uk

Hello Laurie

Thank you very much for using our services and we wish you well in your new home. Please don't hesitate to get in touch if we can help you or a friend or family in the future.

Best Regards

European Moving Team

Rated 4 out of 5 stars

UK to France

The office staff were very helpful and flexible on our booking, which kept changing. The drivers arrived within the allocated window and were quick and efficient with the packing. Everything arrived on time and in perfect condition and was unloaded without incident. We had no language in common with either driver but surprisingly this was not really a problem. Very good price and very happy with the service.

25 September 2020
Unprompted review
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Reply from europeanmoving.co.uk

Hello Chris

Thank you very much for using our services and we wish you well in your new home. Please don't hesitate to get in touch if we can help you or a friend or family in the future.

Best Regards

European Moving Team

Rated 5 out of 5 stars

Cheap and reliable service

Cheap and reliable service. Used twice in three years. Very good experience.

25 September 2020
Unprompted review
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Reply from europeanmoving.co.uk

Hello Timothee

Thank you very much for using our services and we wish you well in your new home. Please don't hesitate to get in touch if we can help you or a friend or family in the future.

Best Regards

European Moving Team

Rated 5 out of 5 stars

Great Service.

I would like to say that Dorsaf Lassoued attended me with a high level standards for client-operator. She answered all my questions very professionally and kept in touch, through the whole process.

24 September 2020
Unprompted review
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Reply from europeanmoving.co.uk

Hello Eduardo

Thank you very much for using our services and we wish you well in your new home. Please don't hesitate to get in touch if we can help you or a friend or family in the future.

Best Regards

European Moving Team

Rated 4 out of 5 stars

I would recommend

Our overall experience can be divided to 3 parts :
1 - initial contact/ sales process/ - excellent! - Idalija was very attentive and professional. i would give her a top score indeed of 5 points - well done!
2 - the collection of our good - was disaster ... the track arrived 5 hours late ( at 3 pm ) and without any helper ( beside the fact that we booked a helper and paid for this service. after waiting for another 5 hours driver himself asked his friend (a driver of another track) who helped to carry our staff to the car - so i would give this part only 1 star
3 - delivery of the goods - track delivered our goods on time and everything was in order - so i would give it 5 points as well.
i would recommend this company but their operation teams have to step up!

24 September 2020
Unprompted review
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Reply from europeanmoving.co.uk

Hello Farah

Thank you very much for using our services and we wish you well in your new home. Please don't hesitate to get in touch if we can help you or a friend or family in the future.

Best Regards

European Moving Team

Rated 5 out of 5 stars

I have used you European Moving twice as…

I have used you European Moving twice as they were very quick in answering questions, organising transport and giving extra support. I also found that they had the best deals for an European move. The customer service was always on hand when I needed support or advice.
Thank you very much! very happy customer.

24 September 2020
Unprompted review
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Reply from europeanmoving.co.uk

Hello Daniela

Thank you very much for using our services and we wish you well in your new home. Please don't hesitate to get in touch if we can help you or a friend or family in the future.

Best Regards

European Moving Team

Rated 5 out of 5 stars

Extremely helpful and understanding

Extremely helpful and understanding. My move has been delayed due to husbands illness but my concerns have been eased.

24 September 2020
Unprompted review
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Reply from europeanmoving.co.uk

Hello Anne

Thank you very much for using our services and we wish you well in your new home. Please don't hesitate to get in touch if we can help you or a friend or family in the future.

Best Regards

European Moving Team

Rated 5 out of 5 stars

My contact at European Moving was…

My contact at European Moving was Dorsaf lassoued and she was absolutely great with dealing with my requests. She was great help and very professional and nice. Really good work from her side

24 September 2020
Unprompted review
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Reply from europeanmoving.co.uk

Hello Francesca

Thank you very much for using our services and we wish you well in your new home. Please don't hesitate to get in touch if we can help you or a friend or family in the future.

Best Regards

European Moving Team

Rated 5 out of 5 stars

The first contact throught the chat of…

The first contact throught the chat of the website has been difficult to made, since I have not received any answer/quotation.
After a second message, Dorsaf Lassoued called me back and sent me all the needed info and followed very well the whole process.
We did a shipment from Belgium to Paris, and she followed all step, being very kind, attentive and professionnal despite some struggle on my side.
My only remark would be toward the guidelines that should hilight in red and bold, that until payement is not on the bank account, shipment is not possible.

24 September 2020
Unprompted review
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Reply from europeanmoving.co.uk

Thank you very much for using our services and we wish you well in your new home. Please don't hesitate to get in touch if we can help you or a friend or family in the future.

Best Regards

European Moving Team

Rated 5 out of 5 stars

European Moving did a great job helping…

European Moving did a great job helping me sort out my move from London to Prague . Due to the current uncertain situation everything was in the last minute and really stressfull. They were flexible on the dates and collection time, my move coordinator Georgi did a great job in keeping me up to date with everything.

24 September 2020
Unprompted review
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Reply from europeanmoving.co.uk

Thank you very much for using our services and we wish you well in your new home. Please don't hesitate to get in touch if we can help you or a friend or family in the future.

Best Regards

European Moving Team

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. Removal Team did not Speak English - just broken English, with words like "Help" and "No" being the most used.

Decided not to utilise the full size of the Luton Van up, instead 'guessed' the weight of the load using the height of the suspension as a gauge of weight!

So, they left more than half of our belongings behind and tried to con me into booking a second Removals Van. Instead, I found another Removal Company who managed the remainder with no problems at a quarter of the Price and none of the trouble.

European Moving are a hilariously, incompetent Removals Company - as I said - DO NOT USE.

24 September 2020
Unprompted review
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Reply from europeanmoving.co.uk

Thank you very much for your feedback which we always take on-board and please let us respond to your points below:

We provide low-cost removal services throughout the EU and our drivers come from a number of countries. We don't guarantee anywhere on our website that our drivers speak English and in fact we highlight this in our FAQ's.

We do not know the weight of your things as they your things and not our things, we can help you asses the cubic size with a removals inventory calculator, this is a rough guide to the cubic size only. As we clearly say we don't have any realistic means to estimate the weight of your things and this is the reason we are quite clear on our marketing materials and contract which you signed before loading which specifies that the weight limit is 1000 kgs per van or pro-rata for Part-Loads.

We gave you the option of second van because your load weight was over 1000KGS which you appear to have declined and this your choice. We'd be happy to offer the driver you used for the additional van a regular contract if he's rates are a quarter of our prices as we could then pass on that fantastic saving to all of our other customers too.

If you wold like to use our service's in the future we'd ask that you please read the Load & Go and Easy Moves service pages and our FAQ's here https://europeanmoving.co.uk/en/faqs/

We are glad all of your things arrived safe and sound and we wish you the best in your new home.

Best Regards

European Moving Team

Rated 4 out of 5 stars

Move Cambridge UK --> Amsterdam Netherlands

I used European Moving to move a 1 bedroom flat (~500 kg) from Cambridge UK to Amsterdam NL, in COVID time, just after UK had announced quarantine restrictions. My move manager was Ida. Ida was extremely helpful and easy to contact also after the contract was signed. She responded really fast to my emails and with clear answers. Even after office hours she made herself available which I really appreciated, and I would say more service than you would get elsewhere.

European moving does subcontract movers for the jobs and gives you updates from them. I had read mixed reviews and will admit was a bit worried about it. My experience was as follows - and I recognise some things from other reviews. You are paying a very competitive price compared to other moving companies- the consequence of this is not in quality but in the amount of flexibility you need to have. The pick up time was set for the morning but (also due to heavy traffic and hard rain) ended up being at mid-night, and arrival time was approximately 3 hours later than estimated the next day (21.00 instead of 18.00). This instability makes arranging extra help very tricky (which I arranged on arrival but they had to leave but my boyfriend ended up being fine on his own with the driver).

My driver was a really nice man, very careful with my things (pack them properly if you want to protect them -- they have no extra blankets etc in the van - but they do secure things properly), did heavy lifting when loading and unloading the van, and spoke good English. My advice is also to be smart and order your boxes from heavy to light for better stacking. Everything arrived in perfect condition (including a large plant) and nothing was missing.

So, if you have a tight schedule on pick up and arrival time, and not willing to help with the heavy lifting don't choose this solution. If you are willing to build in the flexibility and can do some of the heavy lifting this is a very good price -quality choice to make. I wasn't prepared to pay a very large amount of money (the next quote I got was 1000 pounds more) as I only had few items to move - but they held sentimental value. I would recommend this service to others which have less financial space, and that don't mind/ and can be more flexible.

24 September 2020
Unprompted review
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Reply from europeanmoving.co.uk

Thank you very much for using our services and we wish you well in your new home. Please don't hesitate to get in touch if we can help you or a friend or family in the future.

Best Regards

European Moving Team

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