europeanmoving.co.uk Reviews 

We have used European moving to move our house hold stuff to France. They have provided excellent service, answered all the questions. The drivers were really helpful and taken great care of our stuff, helped us loading and unloading. Max from the company was outstanding. We highly recommended the company and the drivers they used.

I have made numerous attempts to confirm the status of my shipment which I believe is still in storage at your facility in Folkestone. I require immediate communication on this matter, and if I do not receive a satisfactory reply I will pursue all avenues of compensation for my belongings which are unaccounted for. Yours, Tim Harris.

Ordered the minimal product for a move they offered (already too big for what I needed), payed for it, then the company decided they couldn't do it unless I payed twice as much.

Been waiting for 4 months for a refund.

This company is a scam.

Late but our stuff arrived.
We have moved in November from UK to France and contacted European Move about our stuff being stored in a storing facility in Maidstone and needed it loaded and shipped to us.
Due to Covid and Brexit the whole process took way longer that wanted and finally received some of our stuff one month later than booked.
I understand the situation is our of their hands and the government does as it sees better fit for the situation, but we were in need of kitchen supplies, clothes and others.
After speaking with Lisa Porouet several times, she had managed to book us for a delivery. What I didn't know at the time ( and it was my fault interily) was that 20 cube meters dont look like much when the contract also states 1000kg, so we end up with half a Luton van of stuff and lots more still in storage. We were very lucky that our family in the UK, helped loading the essentials.
Now we will be leaving the rest of the stuff in storage till a later day and not rush to get it over.
Even if this wasn't the easiest move, Lisa did everything she could to have a delivery done and for that I thank her.

We hire a moving from Glasgow to Barcelona with this company for mid-January. We paid the amount of 2400€ for a full van (they need to receive the money 14 days before the moving day). The same day of the moving they told us that they were looking for our transport and once they have it, they'll send it, and they were not sure how long that could take. We found out that they didn't have a permission to cross the border due to the Brexit situation, so they were basically waiting (probably weeks). They offer me the chance to cancel and refund the full amount in less than 15 days. I cancelled and a couple of days later I received and email from them saying that I'll receive my money in 30 to 90 days because is a hard time for them with all the covid situation and I must understand. It's been a month and I'm still waiting for my money. We're now dealing with our lawyers with all this situation. Worst company ever.

I was due to move on 22/01/2021.
Two weeks before the moving date, they asked me to pay the whole amount, and I asked them if the move was still going ahead due to COVID and Brexit. They said yes, so I paid the whole amount.
Ten days before the moving date, they said that they needed to postpone the move to at least February due to Brexit and COVID (clearly, they weren't prepared for it, although they were known for long in advance), but this was not an option for me. I had to look for another moving company with less than 10 days to arrange everything, with the extra costs that this has meant.
After a couple of days, they accepted to give me a refund, but they said this could take up to 90 days. I am still waiting...
They are keeping more than £1000 (for who knows how long) for a service that they didn't complete, and that they canceled only 10 days before the move due to a lack of planning and preparation from their side.
Wouldn't recommend them to anyone.

You have just said you contacted us last week. This is a blatant lie and if you have how did you do it, our solicitor requires proof.

This is the reply from this company when they didn't turn up didn't contact us and wouldn't respond to calls and emails. This is the same bog standard reply everyone gets. They take your money and shaft you. Maybe it will be the same response to our solicitor and the judge.

Reply from European Moving
Updated 27 minutes ago
Dear Libby,

Thank you for leaving a review. We are very sorry for the trouble.
Be assured that we will take necessary action on this. All of our moves scheduled in January got postponed due to new custom guidelines and government restrictions. However, we understand how distressing it would have been for you, our team is working on to resolve this and will contact you soon.
Thank you for your patience!

Regards,
European Moving

We are not even giving one star ... 29th January after paying in full £1950 they just didn’t turn up for our move to France from West Yorkshire
No communication no warning nothing they aren’t answering their phones the email they have on the on line chat when it was working is t even correct and I’ve been blocked from the contact e mails I had ... family have tried incessantly to ring from other numbers and the same no response.
We had to immediately obtain another company in order to organise our belongings as our house was sold and the the new buyer was moving in. I had been in hospital for major surgery and it was just appalling. We could not delay our departure due to having already been processed with negative Covid tests plus we have dogs with AHC which are only valid for travel with 10 days of writing them via a vet.
Do not respond, as you have with some many of the reviews who are stating similar service, with a “this will be passed onto the appropriate team who will liaise” ... you should of been more aware and planned regards the different arrangements regards customs before accepting anyone’s booking and you certainly don’t take full payment you certainly don’t just not turn up and you certainly don’t not communicate ... it’s appalling customer care, it is fraudulent, you have contravened the contract we had.
We contacted Trading Standards who advised us to approached with a letter ( cope below) and give 14 days of reply which is tomorrow 17th as it was sent recorded delivery.

Be in no doubt we will absolutely follow this through ( I note another customer has been through the legal system and is still waiting for her award to be paid ) right through small claims , court , solicitor and high court enforcement officers to get back what is ours

Copy of letter should anyone need advice ::::

The Managing Director
CEO
Chief Financial Officer and Accounts Department
European Moving Warehouse, Park Farm Close, Folkestone CT19 5DU, United Kingdom

For the attention of

The Managing Director
CEO
Chief Financial Officer and Accounts Department

Re invoices 000823 and 000939

This is in relation to the failed and non attendance of your company to our address on 29th January 2020 as per our previous paid for contractual agreement.

This was to move us to our new home in France and includes your dereliction of duty in regards to none completion and compliance of required customs processes and protocols.

You are in breach of our signed and agreed contact under common law having not supplied the service contractually agreed to and paid for.

We entered into a contract with you and paid firstly a deposit and then paid in full between the dates of the 1/12/20 and the 14/1/21 when we paid our deposit and then paid the balance.

We are now seeking repediation of not only the £1900 initial cost but also damages incurred and costs due to your negligence under Trading Standards and Citizens Advice. You have 14 days to reply action and pay the fee below from receipt of this recorded and registered delivery otherwise legal action will be commenced

The damages and costs in total are now £4070 which will be proven as acceptable costs due to your negligence in breach of our contract. This includes the process of requiring to use the urgent services of another removal company at short notice which was considerably higher than your quote.

You failed to answer our calls on the day prior to our move and in an email you stated communications issues with your phones and then on the day of the removal it was only via a live chat that we learned you had not even booked our transport. You have consequently not replied to e mail correspondence nor phone calls.

You have caused us considerable distress and inconvenience plus then inconvenience to our families who have had to help with the later delayed pick up with us already having to go ahead with our move.

Used this company and within 2 weeks of the initial contact they had efficiently moved us to our new home in Spain.
Great communication from office and driver at a great price for a dedicated vehicle.
Delivered straight to our new home and sorted delivery even though we had not arrived.
Excellent service at an affordable price.

I would like to thank the entire team at European-Moving. I have used their services twice already. Should another move come up, will I return anew.

In particular, I would like to thank Lisa and Tanya for the amazing support that we have always received.

“I am happy with the services i got from European Moving on my move to UK in December. Agent Lisa was very friendly and patient, she helped me throughout the process from start to end. Best thing is they are taking care of safety measures at this critical time of pandemic at such an affordable price. Loved it thoroughly!”

Excellent service at such short notice. Before I was apprehensive about using a new removal service, but they completely impressed me as they delivered my stuff right before Christmas. Great coordination and communication both ends from France to UK with timely pickup and delivery. Definitely recommend.

Update when I pay these criminals I done an online transfer I contacted my bank and they are about to report European moving for fraud I was told to ask them one last time for my refund one agent say to call back in 2-3 hours he's going to speak to the payment department about my refund now I rang back they keep hanging up the phone so these people have no intention of giving back my money.
Worst moving company on the day of the move I was informed last minute it was not going to happen they took my money 2 weeks prior knowing fully well they don't have the correct customs paper work ready I did voice my concerns yet I was reassured there is no issues with the move. My calls and emails were ignored I have to be chasing them.i have no where to put my stuff and they refused to refund my money send an email it will take 30 to 90 days and theres no guarantee it will be refunded in that time frame. They get my payment the same day so why should I wait that long when I need move my stuff now? I was charged for a service I did not receive that is deception. I report them to the ombudsman and my solicitor. Stay away from these people there's no communication .no empathy they don't care if your belongings are on the street while they hold on to your money.

Abysmal service! I booked a removal for towards the end of December, prepaid in excess of 1000 euros for the service. The collection never happened, leaving me stranded with the items and no method to organize a removal at the very last minute before i was due to fly and leave the country of origin on a permanent basis. Now they do not answer the phone or any emails and have still not refunded my money. I cannot stress how appalling this company is.

Another week goes by and still no refund. They don't even give you a definitive answer as to when refund will be processed. My case was apparently marked as a priority for receiving a refund (41 days ago) how in gods name can it take this long???

They also use covid purely as an excuse as a way of avoiding responsibility for their actions. Apparently covid is responsible for a delay in processing refunds? How this stops somebody from pressing a button on a computer screen to process is a head scratcher indeed.

We booked a move from Netherlands to Germany for collection on 7th Jan however no one has collected the goods. Furthermore, no one answers the phone, emails or any facebook communique. The service is shocking to say the least and we are still waiting. Now there website is down and i honestly don't know where to go to from here. Jaime Alexis Kusel

Highly recommended as an overall great service at a very competitive price.

All 'move coordinators' I had the pleasure to be helped by (a lady and a gent in Tunisia, and then a lady from UK when Tunisia's office was closed because of Covid-19) were really nice people and caring professionals. It was always a delight to have a chat with them, and what I needed was dealt with satisfactorily.
Goods transport was also efficient and a positive experience, even if one of the drivers (I hired a full lorry and a half lorry) did not speak English and communication was rather tricky. Everything arrived on time, nothing missing or broken, and I'd like to express my gratitude to the two gents who helped with loading/unloading and were both cheerful, friendly and lovely.

Perhaps a couple of tips for new users, as a 5 star review doesn't mean there are not some limitations:
1) Loading and delivery days around a weekend, particularly Sunday deliveries, means no EM staff available, so good, clearly agreed liaison with the driver is essential.
2) Lorries may not have the facility to weigh your items as you load them; I don't know how much of EM's fleet has such weighing facility; my two lorries didn't. (I was told by 2 move coordinators that weighing when loading was possible.)

Again, my experience with European Moving was excellent and I highly recommend them as a low cost moving company (meaning you take care of packing, weighing, labelling). If I need moving again, they will be my first port of call. Thank you, Ls, Bch and Dhrf.

We used European Moving to move four van-loads of old furniture from rural Wales to Switzerland. Despite bad weather conditions (lots of mud), the drivers were very helpful loading the vans. Two of the vans were turned back at the Swiss border, but thanks to the engagement of EM agent Lisa Pirouet, who coordinated everything very well, we were able to resolve the issue OK. The only improvement I could suggest would be more up-to-date information about the location of the vans, and when they're expected to arrive.

One star because I can't give less. DO NOT USE THIS COMPANY! The communication at first was very professional and friendly but the move itself went horribly wrong and was beyond stressful for me (I'm a single woman moving the content of my apartment from Paris to Germany during lockdown end of November 2020). Time of the transport (pickup) was moved from 8am to 10am the day before the move and as I had to hire professional moving helpers not ideal. On the day off the move the driver parked at the wrong address for almost 2 hrs and during that time I had to pay my moving helpers 160EUR for sitting around! The delivery was contractually agreed upon to be on the same day in the evening, moving helpers where hired here as well, as my elderly parents couldn't help. a 3 hours before the scheduled delivery I was very rudely informed that the delivery will be the next day instead!! Fortunately, my moving helpers where available the next day as well. I requested a refund for the 160EUR I had to spend extra but my emails have been ignored for weeks. I'm considering getting a lawyer now. Absolutely unprofessional!

I only give this company 1 star as it is the minimum I can give in order to leave a review.

This company has severely let my wife and myself down. I asked for a packing service as my wife and I are both disabled - the packers never turned up on the day of the move. I queried whether the two luton vans recommended were going to be enough, and I was assured they WOULD be enough - THEY WERE NOT! then when a sole driver turned up for the unloading at the new address I was TOLD and THREATEND with a fine that if I did not help unload the van that I would be fined £2000 - this is after I had informed the company from day one that both my wife and myself are disabled and would not be able to help load and unload the vans - I was even told that this would not be a problem. All this led to my wife having a breakdown, yelling at the top of her voice and breaking down crying in frustation. We had to leave half a flat still furnished due to their incompetence. We were then offered a another van and full packing service at a discounted price of £1800 - this on top of what we have already paid this company - this means that they are actually more expensive than their competitors. Also the drivers that turned up were Polish and did not speak a word of English - I had to communicate with them via Google Translate!
If you are disabled - DO NOT TOUCH THIS COMPANY WITH A BARGE POLE! They will rip you off and threaten you with a fine!!!!

The process began well, communication was plenty and we felt very confident using this company. In fact even until our furniture arrived in the UK, it was great. The only huge problem was, the advisor told me we had half a vans load, the whole time, but in fact we had the whole van. I sold so much of my lovely stuff, for no reason. I was hugely disappointed and the advisor did nothing to compensate. I shall be calling the complaints department.

Remember this is a low cost, no frills operation. If you expect a luxury service with plenty of staff packing/unpacking/ carrying your stuff you will be disappointed. However I hired them at a very late stage just before Xmas. The communication was prompt and accurate. Within days they had arranged transport. Driver arrived on time and was a very humble and helpful Gentleman from the Czech Republic. His English was good and he seemed very experienced and well aware of how to load his van. Mindful of all Covid precautions he made sure that the protocol was followed. I had hired another two people privately so that we set up everything in about 1.5 hours. The driver was so trustworthy that I even forgot to ask for a signature of the inventory which made me sweat later on. As the time of delivery approached no van was seen at destination. So the usual mindset started kicking in, especially since I hadn’t asked for a signature from the driver. I started to panic a bit and called their headquarters a few times. My case manager Idalija who I had been dealing with from the beginning reassured me that everything was fine and that she would find out what happened. Eventually she came back and confirmed that the van had broken down and that the delivery would be next morning. Again my ever suspicious mind just couldn’t stop racing and I kept calling Idalija almost every 10 minutes to find out what exactly had happened. Again she reassured me, ever so polite, reiterating that there was no reason to be worried as she was in contact with their transport department. She even told me to call her every 5 minutes if it made me feel better and that it wouldn’t annoy her. The next morning I again contacted their headquarters and was eventually told that the driver would be arriving within 30 minutes. He than helped to unload my belongings which hadn’t been touched since departure. Thanks to the driver and Idalija everything turned out fine!