NFL Shop EU Reviews 

4,176
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 669 reviews, reviewers had a great experience with this company. Customers frequently praise the quick delivery and the high quality of the products, often noting that items met their expectations and were authentic. Many people found the website easy to navigate, making the overall shopping and ordering process straightforward and efficient. However, some customers noted concerns regarding high delivery costs and occasionally experienced issues with product sizing, finding items either too big or too small. A few other people also felt that the quality was not always consistent or reported receiving faulty items, with some orders not arriving as expected.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers were satisfied, praising... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the high... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers found the ordering process... See more

Price

Consumers find price to be ambiguous, with many reviewers expressing concerns about high shipping costs and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am very satisfied with my recent purchase from the NFL Europe e-shop. The official merchandise is high quality and completely authentic. The website is easy to navigate, and my order arrived quickly... See more

Rated 4 out of 5 stars

Everything was great, quality as expected. Quick delivery, I was able to track it from the beginning till the end. Only downside was I wasn’t able to select delivery type - it was fixed at express wh... See more

Rated 4 out of 5 stars

Items arrived quickly and they were what I expected them to be. Good quality items, though I should have chosen the next size up. However, when alls said and done I am left a happy and satisfied custo... See more

Rated 4 out of 5 stars

I ordered a gift and it arrived but was the wrong size. Once I contacted the team they were immediately responsive and have remedied the situation. Great customer service

Company replied


Company details

  1. Sportswear Store

Written by the company

Europe NFL Shop is the place to get new Kansas City Chiefs Super Bowl Champions Apparel! Also shop the latest arrivals of Nike NFL Jerseys, NFL Clothing and Apparel, New Era Headwear, Equipment & Souvenirs. Get your NFL face coverings, jersey, fashion, equipment, headwear or souvenirs online today. You will find on your new NFL Shop Europe, Middle East and Africa a wide range of products for all of the top teams, from NFC heavyweights like the Dallas Cowboys and Seattle Seahawks to the AFC's Kansas City Chiefs and Pittsburgh Steelers. Shop the best brand online with the New Era, Fanatics Branded, Wilson and Nike NFL products


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(4,176)

1,066 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I took more than 2 month to deliver two…

I took more than 2 month to deliver two jerseys!!!

I will be being from NFL store in the USA in the future, they delivery withing 10 days and it is not more expensive.

10 September 2025
NFL Shop EU logo

Reply from NFL Shop EU

Hi Claus, I sincerely apologize for the length of time the delivery took, and I value your input. I don't want our valued customers to have this experience. After reviewing your order, I will get in touch with you personally to assist you further. Sincerely, Stacy

Rated 1 out of 5 stars

Terribile experience

I paid for shipping to receive the item and also for returning it, even though it shouldn’t have been that way.
The return process with UPS is a nightmare.
The package was rejected and sent back because UPS does not provide clear instructions about the documents required for the return shipment.
I tried to purchase the item again in the correct size, but even though a 40% discount was advertised, only 30% was actually applied.

12 November 2025
NFL Shop EU logo

Reply from NFL Shop EU

Hi, Gabriele. I am truly sorry for your experience and would love to look into this for you. Please be on the lookout for our email. Thank you, Jordan.

Rated 2 out of 5 stars

Fake Discount or sale claim.

You advertised discounted sales with a special code. But the code only works on selected items, despite no reference on this unit you check out.

Quite dishonest advertising.

1 September 2025
NFL Shop EU logo

Reply from NFL Shop EU

Hello Mr Roberts, we’re really sorry for the frustration this has caused. We completely understand how disappointing it can be when a discount code doesn’t work as expected. To clarify, when a promotion appears on our website, it’s necessary to click the link provided. This will show all the items that are eligible for the discount. The code only applies to these selected items, which is why it might not have worked for the item you tried to purchase. I hope that my actions help find a satisfactory solution for you. I reviewed your order and followed up in a separate email regarding the efforts made today. Warm regards, Adrianna

Rated 1 out of 5 stars

I ordered a jersey from your shop 193-7312-2442

I ordered a jersey from your shop. Unfortunately, it was too big, and I simply wanted to exchange it for a smaller size. The customer service I contacted didn’t get back to me for two weeks—actually, for three weeks. When I finally managed to call and reach someone, I was told that the jersey couldn’t be ordered in a smaller size; instead, I would first have to return the old jersey and then place a new order.

The problem was that the jersey would have cost me 40 euros more afterward, because I had originally bought it on sale, and I didn’t want that. So I had to send the jersey back. However, I also had to pay an 8-euro fee for the return because the seller didn’t cover the return costs. For me, that’s an absolute no-go nowadays. As a result, I will definitely never order from this shop again and I won’t recommend it to anyone.

17 October 2025
NFL Shop EU logo

Reply from NFL Shop EU

Hello Nihad, We appreciate you sending us your review. I am sorry for the delay in a response being received and that you were not able to acquire the jersey at the same pricing. We appreciate your input and will evaluate our policies to make our service better. I will be following up with you immediately to assist you further. Sincerely, Stacy

Rated 5 out of 5 stars

Smooth

Ordering from Europe and received my product quickly enough

17 November 2025
Rated 3 out of 5 stars

Great product

Great product, very slow delivery.

12 October 2025
NFL Shop EU logo

Reply from NFL Shop EU

Hello, Beng. We appreciate your feedback and apologize for the delay with delivery. In order to help you further with this situation, we have reviewed your order and sent you an email. We look forward to hearing from you. Sincerely, Morgan

Rated 4 out of 5 stars

Size Chart is not working good

I like it and it‘s ok in M. I looked at the size chart and it was 2 centimetres in M, but there is a lot of Space left, maybe it fits better after christmas, size S would have been the better choice. But it looks good and the quality is fine.

30 November 2025
Rated 5 out of 5 stars

Excellent customer service

Easy to navigate website, very helpful information on clothing and sport shoes sizes. Everything you could want from the teams that make up the NFL. Brilliant customer service,kept well informed as to the progress of my order from purchase to delivery.

5 December 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look